Operations and Technology Manager

Highly accomplished professional with over 10 years of experience providing advanced technology solutions in the private and public sectors. Capacity to frame, articulate and solve multidisciplinary problems in information technology operations policy. Ability to integrate business and technical considerations into a strategic plan. Strength in directing efforts and managing teams across organizational levels to support strategic objectives across complex environments. Gravitate towards issues of strategy, operational efficiency, and quality.

EDUCATION

• Bachelor of Science and Business Administration, Management Information Systems
• Graduated

• Strategic Planning & Organizational Leadership
• Technology Solutions, Direction & Management
• Business, Cost, Risk & Vulnerability Assessments
• Infrastructure Design, Optimization & Administration
• Business Continuity / Disaster Recovery Management
• Systems Development Lifecycle Management
• Policies, Procedures & Standards Design
• Program / Project Planning & Management
• Best Practices & Continuous Improvement
• Team Training, Mentoring & Leadership

Federal Bureau of Investigation, FBI

• Successfully completed the Phase I and Phase II rigorous testing for the FBI Special Agent qualification.

Region 1 Workforce Investment Board

• Saved organization over $500,000 through Organizational and IT restructuring
• Quality Performance Committee Board Chair

Greenbrier Valley Medical Center

• Greenbrier Valley Medical Center board member on the Service Excellence Committee.

EXPERIENCE

Confidential
Manager of Infrastructure and Technology 02/07 - Present

• Strategic planning and execution of all IT Operation related functions in support of the IT Infrastructure, involving extensive interfacing with internal IT and business executives. Region consisting of 11 counties, 5 one-stop centers, 2 satellite centers and a state of the art Mobile Unit
• Technical Leadership within all levels of IT Operations
• Systems/Network Administration
• Security Administration
• Voice and Data Telecommunication
• Infrastructure Contract/Lease/Sub-Lease Administration/Management
• Assesses risks and monitors quality of networks, and services at all sites
• Develops plans and implements solutions to reduce operating expense while increasing quality
• Sets goals and implement action plans for services and technology management of all infrastructure systems and support functions
• Allocate resources and manages multiple sites with unique business priorities ensuring operations performance levels and eliminating impact to business operations due to planned and unplanned change management affecting systems
• Excellent communication skills
• Direct, monitor and lead the project team to achieve goals consistent with profit and growth objectives of the company
• Establish and implement office policies and procedures of the company as directed by the company principal. Provide advice, guidance and direction to executives/project managers and mentor other staff members towards their professional development
• Detail oriented and dedicated to providing high quality service
• Coordinate and confer with staff to resolve operating problems
• Perform additional assignments as required by the operating needs of the company

• Manage; maintain and install LAN and Wireless VLAN operation infrastructure and workstation optimization
• Served as Project Manager and lead coordinator in implementing a facility wide VOIP network.
• Manage, install and configure Cisco and various 3rd party equipment
• Manage power distribution requirements, including backup power supplies UPS, for enterprise servers
• Provide network virus inoculation
• Administer network and physical security
• Responsible for the design, implementation and administration of all network hardware and software
• Provide extensive technical support to our professional staff and participate in, or lead, IT projects and coordinate efforts with vendors.
• Provide support and optimize the existing Windows 2003 servers and install, maintain, and troubleshoot file server hardware and software.
• Administer patch management
• Performing system upgrades, system documentation, daily administration and problem resolution, as well as assisting staff and users in problem resolution relating to hardware, software, and communication issues.
• Administer operating systems, Active directory, DNS, DHCP, network applications, and application suites also provide upgrade/update file server hardware and software.
• Provide NT and Exchange Administration
• Manage Backup system Tape schedule and updates, work with storage
  administration for NAS & SAN units.

• Perform Business Analysis and IT Consulting, managing technical projects proposing and implementing solutions
• Contract negotiations with NOVA Information Systems, Fortune 500 company
• Composition of RFP for multimillion dollar project
• In-house and third party application support
• Leading a team of 12 network specialists in troubleshooting and resolving complex and challenging technical issues
• Provide leadership for Networking, Hardware/Software, Application Support for approx 3,000 US/International employees. Ensuring the uptime of the third largest credit card processing network in the US.
• Correlate change management and database manipulation.
• Management of software and technology procurement and inventory control
• Self motivated individual with outstanding oral and written communication, able to work independently or with multiple teams on large, complex and critical projects.

• As a service desk specialist I analyzed and studied information system requirements. Managed a wide range of software and PC hardware in a domain environment. Provided input and recommendations for integration of system software/hardware in a client-server environment. Expert in troubleshooting PCs, client-server applications, and documentation. Focused on innovative technical research to solve national problems. Provided technical support to all levels of administration in the area of email, networking, operating systems, Cisco VPN, a variety of Computer Off-The-Shelf (COTS) packages, and patch management.

• Troubleshooting and consulting for Service Desk Software, Networking Systems, Operating Systems, Printers, and WVU specific major applications: such as MIX, MAP (Oracle), GroupWise, Novell Client, Imaging Software and MS Office. Provided maintenance on laptops, desktops, printers and other office equipment.

• Managed a team of five in analyzing Kaleidoscope' s current system. Determined their needs using Rational Rose for use case development, business modeling, and data modeling. Correlated efforts in designing a web registration system using .net.

• Provided courteous service to bank patrons by researching their accounts and resolving their inquires.
• Reconciled cash drawer daily
• Skills: Communication, Customer Relationship Building, Efficiency, and Accuracy

Confidential, Morgantown, WV
Fitness Instructor

• Worked one-on-one with clients, analyzed their needs. Developed and implemented a solution to resolve their problem. Conducted fitness evaluations, managed the facilities, maintained and updated customer data in the database.