SUMMARY:

• Highly accomplished techno - functional consultant with 11 years of diversified IT Business Systems Analysis and Quality Assurance experience within the insurance, healthcare, pharmacy, retail, manufacturing, finance, and credit and e-commerce verticals.Project management activities included project coordination, planning, hiring, resource allocation, tracking, forecast the project future requirements, and report progress to stakeholders
• Delivered flawless software for every iteration from blueprint phase to Go-Live of the project based on the industry standard methodologies such as Waterfall, QALC, Agile - Scrum, XP
• Coordinated multiple projects between the teams, diagnosing and assisting with technical problems that arise at all phases.
• And provided objective assessment of software products and processes to ensure requirements are correct, complete, accurate, consistent and testable.
• Review, document, Implement and monitor all processes, procedures and best practice guidelines for BA/QA activities such as quality standards, product evaluation/quality matrix, process audit matrix, traceability matrix and other deliverables as per the standards defined by the organization.
• Managed small teams onshore and offshore. Strengths include quick learning, multi-tasking, ability in meeting deadlines and deliverables on time and within budget while achieving excellence and quality of work.

FUNCTIONAL SKILLS:

Business Architecture & Data Modeling: Unified Modeling Language (UML), As-Is, What-If, To-Be Activity Models, Process Flow, Work Flow Model, Activity Diagrams, Class Diagrams, Sequence Diagrams, Object Diagrams, and Collaboration Diagrams

Requirement Management & Analysis: Business Requirements, System Requirements, Process Requirements, Metrics Requirements, Business Rules, System Artifacts, Workflows

Requirement Facilitation: JAD, Checkpoint Meetings, User Interviews, Review Meetings, Brainstorming, Walkthroughs, Prototyping, Workshops, Questionnaire Preparation

Dev Methodologies: Agile Scrum, Waterfall, IBM Rational Unified Process (RUP), Change management and QALC

Quality Assurance: Systems Testing, Regression Testing, User Acceptance Testing (UAT), Verification & Validation, IEEE829, Defect Management, Process Improvement, QA Deliverables & Artifacts, Manual Testing Methodologies

TECHNICAL SKILLS:

Software’s /Languages /Databases: MS Project, MS Visio, MS-Office Suite (Word, Excel..), Axure, SharePoint 2013, Office 365, SDL Tridion-WCM, IBM Rational Clear Quest & Clear Case, Lotus Notes, SQL, PL/SQL, HTML, XML, JavaScript, MS SQL Server, Oracle, Access

QA Tools /Defect Management / Collaborative Software's: Quality Center/ALM (Application Lifecycle Management), HP Test Director 8x Problem Tracker, Bug Tracker, JIRA, EMC eRoom, Basecamp, MS Lync

Operating Systems: MS-Windows 2k, NT, XP-Pro & Server, UNIX, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Cleveland, OH

Business Analyst / Consultant

Responsibilities:

• As part of Master Dataset effort. Initially, developed BA WBS, understand current & future state process, systems, reports and stakeholder assessment. Validated existing data dictionary/entities.
• Understand initial business user’s requirements and communicated them to data warehouse team with .ppt presentation. And assisted data analyst/modeler in analyzing existing reports.
• Identified data requirements for DW and worked closely with ETL team in data mapping.

Environment: MS Visio, MS Office 365, Word, Excel, Axure, SharePoint 2013 online, SAS, Tableau, Spot fire, Data stage, MS SQL Server, HP Quality Center, Lync, Windows NT

Confidential, Milwaukee, WI

Sr Business Analyst / Consultant

Responsibilities:

• Key responsibilities include; document As-Is process and To-Be process designs and conduct assessment, define process, sub-process, scope, activity maps, and improvement opportunities.
• Identified stakeholders and facilitated business/power user interviews, workshops to understand their needs, pain points in existing environment and to leverage workflows in future migration releases.
• Involved in a critical portion of Discovery phase to identify CMS inventory and analyze currently deployed Website Strategy and User Experience Design.
• Analyze all internal and external business requirements and provide detail specifications for all deployed websites and manage communication with all stakeholders on projects.
• Prepared documents for all ecommerce business procedure and analyze all site search, web traffic to recommend efficient marketing plans and search engine marketing activities.
• Analyzed security policies and procedures applied to sites and content repositories.
• Reviewed provisioning workflows and forms supported in sites.

Environment: MS Project, Visio, MS Office 365, Word, Excel, SharePoint 2013 online, EMC eRoom, HP Quality Center, Lync, SQL Server, Windows NT

Confidential, Dodgeville, WI

Business Analyst / Consultant

Responsibilities:

• Key responsibilities include, working with business partners, SMEs, IT specialists to document & improve the quality of business requirements.
• Served as a liaison to multiple business units within the project management office.
• Conducted JAD and user interview sessions to gather and elicit requirements. Developed effort estimates, resource management, gap analysis, scope control, testing and training as per the project.
• Provided customized reports to track status for project manager and other stakeholders.
• Organized and prepared agenda for various team weekly status meetings and escalated the issues related to requirements (website pages, international comparisons, global languages and internal campaign tracking, etc)
• Developed RFP to evaluate and identify EDI network services providers and made recommendations.
• Collaborated with cross-functional teams to ensure best practices relating to SharePoint solutions.
• Defined test plan and test scenarios/cases for System and UAT phases and managed defects traceability matrix.

Environment: MS Project, Visio, MS SharePoint 2013, MS.Net 4.5, SQL, MS Office - Word, Excel, Outlook, Axure, Windows Server, IE, Mozilla, Chrome, SQL Server, DB2 UDB (LUW), Mainframe MVS z/OS, Data stage, Java Loftware program, MS Lync

Confidential, Bloomington, IL

Business Analyst / Project Coordinator

Responsibilities:

• Worked with business partners, SMEs, IT specialists to document & improve the quality of business requirements
• Consulted customers and provided documentation on best practice, implementation and configuration on SharePoint specializations (Portal, Collaboration, Site Search, Content and Document Management)
• Interacted with Search Engine Optimization (SEO) team to ensure the search keywords, Canonical tags, redirects are placed at correct location in the code. Liaised with internal and external resources to verify information and identify best practices.
• Knowledge on HIPAA, claim adjustments, claim processing from point of entry to finalizing, identify claims processing problems, their source and providing corresponding solutions.
• Liaised with internal and external resources to verify information and identify best practices.
• Defined and created a wide range of documentation: business/functional user requirements, created use cases as per the requirements, test cases, Visio flows, developed diagrams such as Activity, Class and sequence diagrams.
• Collaborated with technical offshore teams in the design, implementation, and deployment phases of the product. Managed resilient environments during the migration of product to a new platform.
• Collaborated and created Wireframes, user interface mockups, flow diagrams, prototypes and functional specifications for applications and web pages.
• Raised issues and risks whenever required in order to ensure that there are no obstacles towards completing the project in the given timeframe.
• Formulated test plans, test scenarios and test cases for their core subsystem Tridion.
• Managed defect lifecycle and issue escalation

Environment: Tridion-WCM (Blueprint, Components, Workflow), Asp.net, VB.net, XHTML, XML, CSS, Team Foundation Server, Adobe Site Catalyst, Tea Leaf, Web Trends, SEO, SAS, Twitter Bootstrap, Windows 7, MS SharePoint, MS Office, MS Project, MS-Visio, Lync and JIRA.

Confidential, Oak Brook, IL

Project Coordinator

Responsibilities:

• Coordinated with various team leads and project managers on project content, implemented agreed action plans to the agreed standards and deadlines.
• Conducted client facing meetings to gather User Interface and Business requirements from SMEs.
• Provided senior management in the organization with project rolling estimates on a monthly basis about the program/project data.
• Conducted JAD sessions which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear cut picture of the project.
• Interacted with business users in resolving conflicts.
• Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio and drafted business requirement document (BRD) and systems requirement document (SRS). Managed and created Traceability Matrix.
• Documented project timelines, list of deliverable and developed strategies for effective project management to make sure that all deadlines were met for all deliverables and escalated issues.
• Expert in utilizing standard business analysis and project management tools (MS Project, Visio)
• Conducted User Acceptance Testing (UAT) prior to and after implementation phase.
• Worked closely with Change management team on various activities, such as communication plan, training plan. Identify, analyze prepare risk mitigation.

Environment: MS-Project, Agile method, MS-Office Suite, SharePoint, UML, HTML, XML, SQL, Microsoft Visio, SQL Server 2005, Atlassian Confluence, JIRA

Confidential, Madison, WI

Business Analyst

Responsibilities:

• Conducted user interviews and JAD sessions with end users, stake holders and developers to gather functional and non-functional requirements of the system, and creation of user stories.
• Involved in developing the business model for expediting the claim settlement process.
• Defined frameworks for the application development and analyzed the areas of improvement.
• Highly interacted with the development team and claim settlement experts making sure that the development of the project is meeting the business requirements.
• Identified critical areas of business risk and modified the business process to reduce the risk.
• Wrote business requirements specification (BRS) and functional requirements specification (FRS)
• Used SCRUM methodology in supporting system development cycle.
• Jointly responsible for monitoring the progress of the system development by preparing status reports, charting out schedules using MS Excel and MS Project.

Environment: Windows Vista / NT, UNIX, Oracle 8i, Java, HTML, JavaScript, MS Office, MS Visio, MS Project, Quality Center, MS Excel

Confidential, Rosemont, IL

Requirements Analyst

Responsibilities:

• Reviewed existing Business Rules, identified multiple redundant system transactions which was impacting the overall system productivity including Metavante CORE Processing modules.
• Created Process Flow diagrams and Business Rule Wireframe components to identify and visualize the redundancy. Converted business requirements into functional specification documents.
• Created use cases, features matrices, system specifications, process flows and test plans as tools to identify, gather, detail and document requirements targeted for enhancements.
• Designed, wrote, tested and implemented code changes and improvements to the MB Banker system, based on business requirements and design documents
• Managed requirements changes throughout the Software Development Lifecycle. Did Impact analysis and presented the outputs to Business Owners to validate key requirements and change requests.
• Ensured project/product requirements were well defined and easily understood by all stakeholders.
• Ensured all new Audit Transactions Report output (Running Ad-hoc SQL Queries) and format structures are in compliance with Industry SOX standards.

Environment: MS Visio, Excel (Pivot - Bar Charts) Active Directory, JIRA, J2EE, MS-SQL.

Confidential, Alpharetta, GA

Sr. QA Consultant

Responsibilities:

• Participated in Business Requirement reviews for Use Case scenarios, Design Specifications. Provided technical and usability feedback.
• Suggested several QA Process Improvement initiatives which are successfully implemented
• Responsible for thesigning off QA deliverables including test scripts, test results, and QA release package documentation. Prepared test data and assisted in Post Production Support and Trouble-shooting Issues, Participated in assessment meetings with Business Analysts and Developers.
• Attended technical walk- through sessions with the developers, client managers and followed up on requirement review sessions with the team and the customers, if needed.
• Participated in regression testing for each build and running L3 to L1 regression Test Cycles.
• Analyzed the Business requirements based on Functional Solution Document(s), SRS Documents.
• Initiated, coordinated and implemented Manual testing techniques for system & UAT testing Phase.

Environment: J2EE, Java, MS SharePoint, JavaScript, VB Script, Soap/XML, Oracle 10g, Toad PL SQL, iLog, HP Load Runner, Quality Center, Windows NT/XP, MS Office Suite 2007, Visio, MS Project.

Confidential, Detroit, MI

Lead QA Consultant

Responsibilities:

• Reviewed functional requirements documents (FRS) and test strategy to develop test plans
• Prepared agenda for various team weekly and status meetings and escalate the issues with business users. Assigned tasks to all testing team members to ensure they have sufficient work in the project.
• Identified test team workplan and performed and reviewed Functional, Ad Hoc, API, Backend, Regression, End-to-End, Acceptance, Browser and Localization testing in multiple environments
• Designed efficient testing processes based on changing business requirements in Agile environments
• Interacted with offshore teammembers and coordinated in testing efforts to meet aggressive release schedules. Organized and conducted internal training on various customer issues.
• Initiated, planed and directed quality assurance schedules and assignments, and monitored project status in comparison to cost/time projections. Log, track, and verified resolution of specific defects.

Environment: J2EE, JavaScript, VB Script, XML, PHP, Win NT, Oracle, MS Office Suite Word, Excel, Visio, MS Project, SQL, Agile, JIRA and Manual Testing techniques.

Confidential, Deerfield, IL

QA Consultant

Responsibilities:

• Key responsibilities include design and implement testing framework and provide several traceability matrices by mapping the business requirement specifications (BRS) to the test cases.
• Involved in writing several Test Plans, Test Scripts, Test Cases, and logged, managed defects and provided customized reports to track testing status for project managers and other stakeholders.
• Provided required QA deliverables as per the Confidential Computer Systems Quality (CSQ) policies and guidelines. Attended weekly team meetings and track and report upon testing activities, including testing results, test case coverage, defects discovered, performance baselines.
• Conducted performance/load testing on Benefits and Communicator Authenticator servers and resolved various performance issues.
• Forecast the project future requirements and made changes to testing activities.
• Involved with managers and leads on a daily basis to discuss issues on new builds / enhancements.
• Verified & validated several inbound/outbound reports and interfaces as per the Health Insurance Portability and Accountability Act (HIPAA) and HL-7 electronic transaction standards.

Environment: Java, J2EE, JavaScript, VB Script, Crystal Reports 8.5, IIS 5.0, XML, PHP, Win NT, Oracle, MS Office Suite, MS Project, PL/SQL, Toad, JUnit 3.x, Agile and Manual Testing Methodologies.

Confidential, Elkhart, IN

Sr. QA Analyst / Lead Consultant

Responsibilities:

• Initially, worked at ECI as a QA Analyst and later took responsibilities as a QA lead consultant to deliver flawless applications to its customers by implementing various testing activities for Smoke, Integration, System, Regression and User Acceptance Testing (UAT).
• Specifically, I reviewed BRS documents and wrote several manual Test Plans, Test Scripts, and Test Cases, managed defects and provided customized reports to track testing status for management.
• Assigned tasks to testing team members and coordinated frequent status check meetings with the team and provided the Weekly Status Reports to management.
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.
• Managed complex client Interface projects where requirements change frequently and are loosely defined. Discuss several issues in weekly team lead meetings and motivate other team members.
• Used SQL queries to verify the backend databases to make sure that test data was updated correctly.
• Validated test Results, logged defects and generated several defect reports using Problem Tracker

Environment: SQL Server 2000, .NET (ASP.NET), JavaScript, VB Script, Crystal Reports 8.5, IIS 5.0, XML, SQL, Win NT, Toad, MS-Project, Visio, MSOffice Suite (Word, Excel,) Problem Tracker