PROFESSIONAL SUMMARY:

• 17 years of total IT experience as Senior Business Analyst, Project Manager, Project Lead, IT analyst and Subject Matter Expert in guiding functional and technical teams in Healthcare, Account and Finance, banking and Taxation domains.
• Understanding customer Business needs, capturing detailed requirements, exhibited domain knowledge expertise in gathering meetings, driving JADS, prioritizing and sequencing business development solutions.
• Good understanding of Eligibility & Enrollment, Health Plan Management and Integration systems leveraging Service Oriented Architecture, pertaining to HIX.
• Strong systems level knowledge regarding design of business services needed for HIX using service orientation
• Guided teams with more than 10+ members. Assigned right roles and responsibilities to team members in getting the work done on time and within budget.
• Successfully delivered multiple projects which included all the phases of SDLC projects, - Planning, Estimation, Executing, Closure and maintenance.
• Successful in articulating and developing Proposals, POC, Prototyping, capturing right technical details for the audience.
• Established and maintained excellent relationships with all the stakeholders including Users, Vendors, Technical Architects, developers, QA teams.
• Analysis of projects for different technologies including JAVA-J2EE, .NET, CASE TOOL, and SAP-FICO systems.
• Expert in handling production support environment 24 * 7 with flair to adhere to the critical deliveries within the specified timelines, SLA management.
• Managing global clients and multicultural delivery teams.
• Preparing system help documentation and training document to the users of the system.

CORE COMPETENCIES:

• Interacted with diverse group of stakeholders from Executive's, SME, Managers to form the Work Breakdown Structure.
• Critical thinking skills to identify the strengths and weakness of alternative solutions.
• Ability to understand and foresee implications of new information for current and future problem saving.
• Expert in requirements elicitation and analysis with excellent communication and facilitation skills.
• Excellent writing skills in preparing business requirements documents (BRDs), system requirements specifications (SRS), system design specification (SDS), functional specifications, and defining project plan.
• Responsible for JAD facilitation. Gather, synthesize and prioritize requirements using interviews, document analysis, workshops, site visits and surveys.
• Familiarity with HIPAA ASC X12 version 5010 standards compliant transactions such as 270/271, 820, 834, and 999.
• Modeling the system using USE CASE diagrams, class diagrams.
• Good understanding of JAVA and J2EE concepts along with strong knowledge of different relational databases and writing SQL queries. Provided Java programming support to third party products, technical experience with client-server technologies in J2EE.
• User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues. Also familiar with testing tools to design and develop test plans and test scripts.
• Co-ordination of all external and internal follow-ups in support of project requirements.
• Proficiency in EXCEL, SQL Queries, OOP, SQL, VISIO.
• Issue tracking and Management using JIRA.
• Configuration Management with SVN.
• Formulated Test plans and test scripts.
• Wrote Stored procedures to capture the business side and business rules in DB2/2 and SQL.
• Designed reports using Crystal Reports, Focus in Mainframe.
• Worked with systems that incorporated web services like tumbleweed.
• Understand and assist in the creation of Project Business Cases.
• Provide Technical/Business oversight to Sales & Marketing teams and convert potential business opportunities.
• Formulating process vision & design, enhancement strategy.
• Handling resource allocations and setting up of communication channels across the various horizons of the organization structure.
• Built and managed onsite-offshore teams with a total strength of 30. Managed staffing for all project initiatives. Appraised teams against yearly objectives and contributed to personal development of the team. Mentored teams for best practices in project management and delivery.
• Maintaining high level of quality in all deliverables.
• Monitoring and Controlling project work.
• Handling large production support projects with adhering to the critical SLA’s.
• Handling project planning, execution and management in tune with the core business objectives (Including Effort, Time & Cost Estimation, Resource Loading and Contingency Planning).
• Implementing project plans within pre-set budgets and target schedule.
• Monitoring project progress as per scheduled targets for various tasks and taking necessary steps to ensure completion within time, cost and effort parameters.
• Formulating and managing project costs.
• Engaging and coordinating business analysis sessions for understanding client business processes and mapping them to required project management methodology.
• Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence.
• Planning strategy to prepare overall proposal response.
• Reviewing technical solution provided by architecture team.

TECHNICAL & PROFESSIONAL DEVELOPMENT:

OS/Server: Windows 2003, Windows XP and DOS, MVS 2.0, Novell Netware, OS2

Languages: Core Java, C, DHTML, XML, COBOL, JSP, SERVLETS.

Database: Oracle 8i, SQL Server 2005, MS Access 2007, DB2 and FoxPro, Informix 4.2

IDE: Visual Studio 2005, Crystal ReportsCASE Tool Advantage Gen 6.0, Seer HPS v 6.0

PM Tools: Clarity, MS-Project

Domain: Banking, Insurance, Logistics and Taxation

Tools: & Utilities File-Aid for DB2, SPUFI, QMF, Xpeditor

Framework: STRUTS, SPRING, Hibernate, AJAX

Configuration Tools: SVN, CVS

Application Servers: TOMCAT, WEBSPHERE 6.0

PROFESSIONAL EXPERIENCE:

Confidential

Systems Analyst

Responsibilities:

• As an analyst, part of team that developed a new product from conception to implementation.
• Market research of existing products and facilitating development of new concepts, techniques and standards.
• Created and maintained the product backlog of User stories
• Developed business process models in Business Process Modeling Notation (BPMN 2.0) using Enterprise Architect.
• Developed POC for multiple Products
• Conduced JAD sessions to determine requirements, and writing User stories and Use cases.
• Preparation of Business Requirement Documents BRD .
• Analyzed and identified Enterprise Shared Services (ESS) including audit events, notifications, document management, and reporting systems, for transactions as part of the integration layer of MD HIX.
• Interacted with Technical Architects and Data modelers and Users to produce technical specifications for developers.
• Responsible for translating BRD into Functional Specifications and Test Plans.
• Defined use cases from requirements and helped convert them into Software specifications.
• Prepared and Maintained Requirement Traceability Matrix RTM .
• Developed SQL for reporting after getting the requirements and working with DBA.
• Creation of ERD, swimlane, flowchart diagrams.
• Researches new products and industry methodologies and facilitates the development of new concepts, techniques, and standards. Plans and directs quality assurance schedules and assignments, and monitors project status in comparison to cost/time projections. Logs, tracks, and verifies resolution of software and specification defects.
• Writing of Functional requirements for development.
• Design of UI screens using IRISE.

Environment: Windows 7, EA 9.3, VISIO, EXCEL, JIRA, SOA, BIRT, SCRUM, IRISE

Confidential

Systems Analyst

Responsibilities:

• Developed business process models in Business Process Modeling Notation (BPMN 2.0) using Enterprise Architect.
• Developed Business Service Documentation (BSD) for ESS used in MD HIX.
• Conduced JAD sessions to determine requirements, and writing User stories and Use cases.
• Preparation of Business Requirement Documents BRD .
• Analyzed and identified Enterprise Shared Services (ESS) including audit events, notifications, document management, and reporting systems, for transactions as part of the integration layer of MD HIX.
• Interacted with Technical Architects and Data modelers and Users to produce technical specifications for developers.
• Responsible for translating BRD into Functional Specifications and Test Plans.
• Defined use cases from requirements and helped convert them into Software specifications.
• Prepared and Maintained Requirement Traceability Matrix RTM .
• Developed SQL for reporting after getting the requirements and working with DBA.
• Data mapping from various inputs like CURAM, CONNECTURE.
• Creation of ERD, swimlane, flowchart diagrams.
• Writing Functional requirements for the offshore team.

Environment: Windows 7, EA 9.3, VISIO, EXCEL, JIRA, COGNOS, SOA, BIRT, DB2, AGILE

Confidential, Jefferson City, MO

IT Business Analyst

Responsibilities:

• Conduced JAD sessions to define the project.
• Understanding the customer requirements and translation of the same into application and operational requirements.
• Preparation of Business Requirement Documents BRD .
• Responsible for translating BRD into Functional Specifications and Test Plans.
• Used MS Office suit for creating use cases.
• Defined use cases from requirements and helped convert them into Software specifications.
• Aided in Workflow analysis and process design.
• Prepared and Maintained Requirement Traceability Matrix RTM .
• Maintained documents for change request and implemented procedures for testing changes.
• Conducting User Acceptance Testing (UAT) and verifying performance.
• Development, Unit testing new Coolgen programs.

Environment: All Fusion Gen, DB2, Windows 2000 Server, VISIO, EXCEL, JIRA.

Confidential

Senior IT Business Analyst

Responsibilities:

• Leading of Team of 5 Business Analysts.
• Conduced JAD sessions to define the project.
• Preparation of Business Requirement Documents BRD .
• Responsible for translating BRD into Functional Specifications and Test Plans.
• Used MS Office suit for creating use cases, workflows using swim lane techniques.
• Defined use cases from requirements and helped convert them into Software specifications.
• Designed and Documented Workflow analysis and process design.
• Prepared and Maintained Requirement Traceability Matrix RTM .
• Maintained documents for change request and implemented procedures for testing changes.
• Conducting User Acceptance Testing (UAT) and verifying performance.
• System study of the legacy system and preparation of the AS-IS documents.
• Business Process Mapping Study of the system implemented at the Federal Level and preparation of the GAP Analysis document.
• Tracking and Reporting progress on EXCEL 7.0
• Initial Defect Analysis and assigning to appropriate developer.

Environment: .NET Framework 4.0, SQL Server 2005, Windows 2000 Server/XP, VISIO, EXCEL

Confidential

FICO Consultant /BA Support

Responsibilities:

• Solving of maintenance tickets in the area of FI (GL, AR, AP & AA) and Controlling (CCA, PCA & IO) issues and providing solutions to the queries raised by the end user.
• Coordinating with the Client Management and Business Integrators for resolution development.
• Analyzing the errors, researching for the cause of errors, providing corrective solutions, and suggesting for preventive actions to avoid recurrence.
• Identified the needs of the stakeholders and impact on the company.
• Providing functional specifications to the technical team for report changes and new Report requirements.
• Preparing test plan document for modifications and testing in development environment.
• Co-coordinating with Client and advising the client on process related issues.
• Discussing the critical issues with end-users and working closely with technical and functional consultants of other modules to resolve the cross functional issues.
• Attending KT sessions to update knowledge on new issues.
• Thoroughly documenting the above activities and keeping it up-to-date.
• Maintained documents for change request and implemented procedures for testing changes.
• Used LSMW program to update Vendor Open Items.
• Assisted in the preparation of the business blue print.
• Identifying the gaps and working for suitable workarounds.
• Initial Defect Analysis and assigning to appropriate developer.
• Preparation and Validation of Technical specifications for ABAP.
• Facilitate Client training.

Technologies: Windows XP, SAP R/3 4.7EE, ECC 6.0.

Confidential, Phoenix, AZ

Senior Business Analyst/Project Manager

Responsibilities:

• Leading of Team of 10 people consisting of developers, Analysts, Quality Associates.
• Understand Project requirements and initiate Project Kick off meeting with Stakeholders.
• Prepare Project Schedule for offshore.
• Conduct Weekly Status Meeting
• Send Weekly status reports to Customer and Senior Management
• Work performance information
• Build & Implementation Plan with resources
• Streamlined overall project delivery process in order to facilitate “Work-Life” balance among the team members.
• Onsite Interaction and Led the team designated for handling the Sarbanes-Oxley SoX audit.
• Executing the project defined within the SLA.
• Documenting and communicate process learned during Project life cycle as best practice.
• Initial Defect Analysis and assigning to appropriate developer.

Technologies: JAVA, Servlets, JSP, Struts, EJB 2.0, MQSeries, JMS, Spring, DB2, WEBSPHERE IDE.

Confidential, KY

Cool Gen Developer

Responsibilities:

• JAD and system study sessions for the implementation of Billing and Enrollment.
• Completely designed the collections module of Billing.
• Production and on call support 24 * 7.
• Preparation of User training manual and facilitation of training.
• Formulated Test plans and Scenarios for Black Box testing.
• Preparation of workflows for the above.
• Gathering the requirements for implementation of Sarbanes-Oxley requirements.
• Writing Metavance interface specifications.
• Part of the Team to implement HIPAA changes.
• Developing, Coding, Testing, maintenance of new and existing programs, including writing of EAB’s, JCL, Eztrieve’s, COBOL programs.
• Lead a Team of 10 BA and identified requirements using functional decomposition analysis.
• Worked closely with product manager, Business Partner and Business Subject Matter Expert(s) in the definition, testing, training, implementation, and support of functional requirements.
• Onshore - Offshore Team management, including assigning of Work to offshore.
• Conduct Weekly Status Meeting
• Send Weekly status reports to Customer and Senior Management
• Work performance information
• Build & Implementation Plan with resources
• Handling Development, Production Teams for 24*7support.
• Documenting and communicate process learned during Project life cycle as best practice.
• Contributed towards new business development initiatives & effective customer relationship management resulting in repeat and long-term business.

Technologies: Advantage Gen 6.0, DB2 9, TSO, ISPF, Eztrieve, MS-Office Suite, Windows 2000, MVS OS, C.

Confidential

Programmer Analyst

Responsibilities:

• Gathering requirements, thru JAD, and preparation of technical and functional specifications.
• Coding, Testing and peer review.
• Regression Testing and functional testing.

Technologies: VB 4.0, DB2 5, TSO, ISPF, Windows NT, MVS OS, MS-ACCESS 2.0

Confidential

Senior Systems Engineer

Responsibilities:

• Coding, Testing and peer review.
• Regression Testing and functional testing.

Technologies: IEF 5.2, DB2 5, TSO, ISPF, Windows NT, MVS OS, DB2 for OS2