PROFESSIONAL SUMMARY:

• Highly proficient IT professional with 10 years of experience in SDLC (Software Development Life Cycle) and special focus on Ecommerce solutions in Retail domain
• SME (Subject Matter Expert) for Confidential - Channel Retailing, SOA (Service Oriented Architecture) & Integration Methodologies
• Strong Technical and Functional Knowledge in IBM Sterling Commerce Multi Channel Fulfillment Solution
• Proficient in Design and Development of IBM Sterling Order Management System (OMS) & Message Oriented Middleware (MOM) solutions using IBM Websphere Message Queue (WMQ), Websphere Message Broker (WMB)
• Experience in Configuration, Monitoring & Tuning of Middleware Environment for High-Availability & Performance, Scalability and WorkLoad Management
• Extensive experience in Requirements Gathering, Creating Work Plans, Functional Requirements, Analysis, Design, Code Reviews, Development, Unit & Integration Testing Plans
• Expertise in Project Management and System Analysis activities such as Planning & Documentation, Capacity Planning, Resources Allocation, Tracking & Reporting progress
• Proven experience with leading teams in an Onsite-Offshore model and resolving complex production issues
• Strong experience in Consulting Skills & Interacting effectively with stakeholders, technical teams, and all levels of the organization
• Outstanding Management skills, demonstrated proficiency in leading & mentoring individuals to maximize productivity and forming cohesive team environment
• Analytical Problem Solver, Critical Thinker, Debugging, Innovative, Creative, Cooperative, results oriented, on-going learner, self-motivated & multi-task oriented

SKILL:

Products: IBM Selling & Fulfillment Suite 9.1,WMQ 6.0/7.0, WMB 6.1/7.0/8.0

Programming Languages: Java, ESQL & SQL/PL-SQL

Scripting Language: Unix Shell Script

Web Technologies: HTML, JavaScript, XML, XSL, SOAP, WSDL

IDE: Eclipse, Stylus Studio, MQ Explorer

Application Server: IBM WebSphere 5.0/5.1/6.0/6.1/7.0

Operating Systems: WIN 2000/NT/XP/7, UNIX AIX 5.3, Linux RHEL 5.5

Database: DB2/UDB, Oracle, SQL Server

Version Control: Clear Case, Tortoise SVN and CVS

Tools: Putty, SSH Secure File Transfer Client, JIRA, Confluence, Microsoft Visio, SQL Developer, SoapUI, QMF, Queryman, Hudson, HP Quality Control

WORK EXPERIENCE:

Confidential, Brentwood, TN

Sr. IBM Sterling OMS Analyst

Responsibilities:

• Involved in Requirement gathering, workshop to validate business needs, architecture, design meetings to understand the legacy applications & current business process and map these processes into Sterling OMS by defining the customizations required on top of the OUT OF BOX (OOB) product and the integrations required between Sterling OMS and the other systems
• Working with System analysts, architects and updated requirements, customer’s workflow & demonstrated product capabilities
• Conducting POCs on Sterling OMS 9.1 migration to 9.3 and Inventory management - RTAM publishing inventory to Website using activity based sync
• Developing Data migration services and configurations to migrate existing orders from OMS 9.1 to 9.3 version
• Experience in Sterling OMS 9.3 installation, configuration and setup the product for lifecycle management of orders, inventory and other business data
• Expertise in installation, configuration, basic administration of Websphere Application Server ( WAS ) & MQ Servers

Confidential

OMS Development & Support

Responsibilities:

• Worked with Business analysts, Enterprise architect to understand inventory availability issues in the Ecommerce landscape and based on end-to-end analysis presented the Multi-Channel inventory Use Case Document addressing solution for key issues like HOT SKU & Manhattan-Warehouse Management System( WMS) Delta inventory adjustments issues
• Designed (pipeline creation, sourcing & scheduling, Service Definition Framework ) in Sterling as per the requirements
• Worked on User Exit (UE) development and implementation, database extension, agent, service configurations
• Involved in mapping discussion & implementation of inbound & outbound interfaces of OMS
• Implemented custom code in OMS to calculate the shipping charge to enable flat rate charges by category with the option to override the category rate for specific SKUs
• Designed and implemented IVR (Intelligent Voice Response ) to pull order status by exposing OOB getOrderList API and build custom code for billing zipcode validation
• Creation & configuration of Agent and Integration servers and generated MQ JNDI bindings for Sterling clients to configure with MQ
• Expertise in installation of Sterling OMS 9.1, WAS 7, Oracle 11g & MQ servers and applied fix packs
• Sterling application Build, Deploy and Release, manage Maser Config, CDT configurations using Hudson tool and release plan activities for UAT, Stage and Production environments
• Production support & monitor exception console, integration errors and alerts
• Conducted Root cause analysis of critical production issues, DSV items getting unpublished from website, DB dead lock
• Provided Sterling Tech-Support services, bug-fixing, user interface training to DSV coordinators and provided Sales / DSV compliance reports
• Extensively used IBM Sterling HTTP API Tester for POC’s & unit testing in MCF

Confidential, Bentonville, AR

Technology Lead

Responsibilities:

• Collaborated with product manager, architect & teams like ATG,OMS, CustomApps & IMS to understand the business needs and translate them into requirements
• Created functional & technical design documents and supervised development team
• Design Interfaces as per requirements and prepare IRD (Interface Requirement Document) & DLD (Detailed Level Document)
• Co-ordination with offshore & explain them new requirements and enhancements
• Setting up ESB and infrastructure standard for middleware architecture in client landscape
• Migrated project implementation from Waterfall to Agile methodology using JIRA
• Designed and implemented message flows and message sets based on requirements using WMB Built-in Nodes
• Implemented Auditing, Routing and Error handling sub-flows for the main flows
• Generated WSDL’s and implemented web service provider and consumer message flows
• Experience in using various testing tools like IBM Sterling HTTP API Tester, SoupUI, PUTTY & AppWatch for testing Web services & queue based message flows
• Created test data and messages to validate the message flows based on requirements
• Experience in running the trace & debugging the interfaces for resolving application errors
• Developed Messages flows with different message domains i.e. XMLNSC, MRM, SOAP,BLOB and formats XML, TDS, CWF, COBOL Copybook and EDI X12 messaging standard
• Provided 24x7 on call support for production environment and end-to-end post implementation support and maintenance of the application which included working on incidents
• Expertise in analysis, performance tuning, monitoring behavior of MQ infrastructure
• Involved in resolving issues on various environments including production by checking the system, queue manager & error logs
• Troubleshooting WebSphere MQ queues, channels, listeners, clusters and experience in handling the DLQ(Dead Letter Queue) messages
• Coordinated with IBM team for applying patches, hot fixes, fix-packs, open WMQ/ WMB PMRs, backup & recovery procedures and plug-ins for middleware environment
• Implemented Java based monitoring tool for monitoring file based message flows like Tlogs, AutoJournal, Carrier-Billing & tracking feeds, vendor ship confirmation
• Developed shell scripts and setup CRON jobs for EAI monitoring
• Support is carried out as per ITIL framework and includes incident management, problem management, change management using remedy

Confidential, Bentonville, AR

Technology Analyst

Responsibilities:

• Worked as System analyst at Walmart Home office
• Involved in Business meetings for planning and scheduling of eLearning content roll out to Walmart stores, Confidential ’s Club & Distribution centers with business teams
• Proposed and implemented new SharePoint site which served as centralized repository to maintain status of requests, knowledge base for handling future requests and automated the process of handing requests instead of email and informal communication
• Customer appreciated the new SharePoint site process which reduced the content and training plan roll out timeline and response time
• Best Quality Of Service (QOS) with other area customers helped for smooth and well planned communication with Stores, Clubs and DCs
• Worked with customers to analyze show stoppers and time critical impacts and suggested separate certification environment for cross divisional content roll out, reduced redundant email requests and requirement gathering at early stages of request implementation helped customers for better implementation and delivery
• Provided technical issue resolution documentation for resolving technical issues
• Participated in the transition phase that involved interacting with Subject Matter Experts (SMEs) to gather data-points about the application like size, technologies, support activities
• Involved in the Knowledge transfer phase of support portfolio application that involved detailed knowledge of business functions, technical aspects and documenting it in the form of System Appreciation Documents (SAD) which can be leveraged effectively
• Worked with management, stakeholders and customers for requirements, customer expectation, offshore-onsite staffing and technology requirements
• This assignment involved support and maintenance of middleware environment using Message Broker, and Message Queue Solutions
• Created a deployable Broker Archive (BAR) file, configured and deployed the BAR files to a SIT/QA environment for troubleshooting production issues
• Published customer communication, escalation procedure for smooth handling of production support that requires investigation and troubleshooting tickets, email alerts

Confidential, Miamisburg, OH

Sr. Software Engineer

Responsibilities:

• Involved in Requirement analysis, Sizing the requirement, Development, Unit testing and Code deployment
• Designed and developed interfaces using Message Broker to transform messages between different clients to meet their business needs with the help of Built-in Nodes
• Developed ESQL modules for various message flows
• Developed the audit, routing & error handling sub-flow to re-use into the main flows
• Coordinated with support teams for troubleshooting and fixing day-to-day problems of the applications in production
• Involved in Load & performance testing of Web services & Queue based flows in staging environment before going to production environment