Summary:

Over 7 years of IT experience in Business System Analysis, Quality Analysis, System Development life Cycle SDLC , Agile, RUP, Business Process Analysis, Software Validation, and Decision Support Systems. Experience in working with clients to understand and implement requirements. Excellent strong work ethics and analytical skills coupled with excellent communication and interpersonal skills describing a committed team player.

Expertise:

• Extensive experience in analyzing Business Requirement Documents BRD by gathering Business Requirements and Expectations from Subject Matter Experts SME and defining business processes, identifying risks, Feasibility Analysis and Impact analysis.
• Excellent IT Project management, Release Management and business communication skills
• Extensive experience in conducting Joint Application Development JAD sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews
• Hands on Experience in System, Functional, UAT and BAT.
• Able to work individually and able to work effectively with cross-functional teams.
• Well versed in project management tool MS Project for status reporting, planning and resource allocation.
• Proficient in collecting, understanding and transmitting as well as documenting the business requirements and business processes for the project, and translating them into functional specifications.
• Expertise in Business Modeling and UML Diagrams Use Case Diagrams, Activity Diagrams, Sequence Diagrams using MS Visio and Rational Rose.
• Hands on Experience on results-oriented Joint Application Development JAD Facilitator and meetings coordinator with excellent interpersonal skills.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Good Knowledge of Black Box testing techniques for Web based Applications.
• Good at bug-reporting and bug-tracking using Jira, Bugzilla and Quality Center
• Expertise in testing of application developed using JAVA, J2EE, VB and .NET architectures

• Acted as a liaison between the client and technical teams. Ensured that the business requirements were clearly and unambiguously communicated to the IT team.

• Hands on experience working with analyzing and testing database modules.
• Experience working with Web Analytics tools Omniture and Tea Leaf
• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions
• Possess excellent communication and organization skills with the ability to adapt to a new environment.

Technical Skills:

Professional Experience:

Confidential

Business Analyst

Responsibilities:

• Created Playbooks, Use-Case Narratives including business process workflow diagrams and Requirements Traceability based on any of the projects need.
• Acted as a liaison between legal team and business team in order to get the contracts signature process done.
• Established Sales Agreements with customers, partners and distributors for Brazil localization and newly enabled business capabilities..
• Communicated business information to technical audience
• Translates high-level, complex business requirements into functional specifications for the IT organization, manages changes to such specifications, and educates the IT organization on the direction of the business.
• Worked with cross-functional teams to identify the impact and gaps across the organization.
• Involved in UAT session with developers testers and users to make sure all the requirements matches the needs.
• Prepared bi-weekly legal sales meeting minutes
• Managed project status, weekly reports, gap analysis, defects, issues and change requests
• Conducted Requirements Walk-Thru sessions and resolved all open issues/findings
• Prepared change request form, mitigation and risk assessment plan to handle changing requirements.
• Monitor Omniture data capture on a regular basis to ensure accuracy
• Coordinated and attended costumer engagement meetings to review the requirement specifications with the business managers and other team members.
• Initiated the VAPs Virtual Approval Process for all the contracts signed by the partners. And managed the Ink signatures process by Cisco Inc. and Cisco Brazil.
• Prepared bi-weekly legal sales newsletters.
• Worked on mapping customers to their respective contracts and identified gaps.
• Prepared Project plan and scope document along with PM by using MS Project to baseline deliverables, schedule tasks and duration and assign resources.

Environment: Oracle, MS Visio Microsoft Office, Clarity, ECLM, SDLC, Remedy.

Confidential

Claims Technical Business Analyst

Responsibilities:

• Interacted with Business users to gather requirements and goals.
• Interacted with the Trizetto SME's and analyzed the Facets data model and was responsible for detailed data mapping from business requirements to facets data model.
• Analyzed and identified gaps in existing system comparing and contrasting with documented business requirements, as-is system and the to-be system

• Gathers information about the organization's work processes and information flows.
• Documents existing process in technical model format in order to evaluate and define
• new IT solutions and implementation processes.
• Facilitated JAD sessions for Requirements gathering between the various departments dealing with claims processes for the upgraded system.
• Handled the development of business requirement documents BRD resulting from JAD sessions.
• Analyze Business requirements and involved in the creation and execution of UAT Test cases.
• Reviewed and presented project information to key stakeholders, identifying key messages, risks and opportunities. Continuously forecasted the progress and momentum in key operations against planned objectives.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Developed Test Plan and Test cases based on the Use cases and Functional specifications and also performed manual testing of the functionality of the application by inserting varying data on different test runs.
• Analyze, define and interpret business needs and issues by gathering, analyzing, documenting and validating the Business area s and user s technical functional/non-functional requirements.

• Participates in the creation of complex PRD Project Requirements Document which includes defining Business, User, functional and non-functional requirements needed for

Environment: Requisite Pro, Clarity, Citrix, UML, HP-ALM, Microsoft Office, HP Quality Center, Project Manager, Facets, Issue Tracker, Data warehouse, SDLC, Oracle and VPN Client, SQL

Confidential

Business System Analyst

Responsibilities:

• Analyzed and reviewed BRDs obtained from Director's Office DO translated them to create Use Case Specifications, UI requirements Functional Specifications Document.
• Directed and managed the Change Control process for the project as a whole by facilitating group meetings, one-on-one interviews and JAD sessions with the Business and IT Team members.
• Gathered and documented business requirements from SMEs, for infrastructure projects OLP online Platform migration.
• Created Use Case Models, Analysis Models, Design Models, Implementation Models, Use Case Diagrams, Behavior Diagrams sequence diagrams, collaboration diagrams, activity diagrams and Class Diagrams based on UML methodology using MS Visio.
• Conducted GAP analysis identified loop, segment, field additions/deletions, error conditions changes between as-is process to-be process.
• Gathered the Requirement Documents, Design Specifications in each phase of the application, which involves series of meetings with developers, deployment Engineers and Business Analysts.
• Developed the BAT Test Scenarios, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge. Tested the application and reported the bugs to the development team.
• Coordinate tasks to offshore, provide estimates to client and ensure timely completion.
• Testing Pricing and Merchandising on Preview server and perform regression testing functional Testing on Localization languages for other countries.
• Create and validate test data for ecommerce Initiatives and New product launches.
• Performing database testing using SQL queries.
• Provided technical and procedural support for User Acceptance Testing UAT , Regression Testing and System Testing.
• Testing Pricing and Merchandising on Preview server and perform regression testing.
• Deploy change sets using Interwoven Team site.
• Perform Bug Triage and preparing Status reports
• Create and validate test data for e-commerce Initiatives and New product launches.
• Maintained the databases and analyzed the requirements and performed tests accordingly.
• Involved in scrum activities. Actively participated in planning and functional deliverables in each sprint.
• Experience in creating CR's using Remedy, getting approvals and communicating with appropriate teams
• Performed extensive Functional, UI and Regression testing for the application.
• Perform regression testing and Supported Site launches for NAM, EMEA and APAC regions.
• Involved in Customizing Omniture code to exact business requirements and reporting needs
• Tracking and reporting the defects using the Jira defect-tracking tool and Remedy.
• Deployed change sets using Team site.
• Perform Bug Triage and provided weekly status reports to manager highlighting key issues, action items, risks and constraints that can impact any deadlines.

Environment: Weblogic, Elastic path, Interwoven Team site, HTML, Jira, Perforce, Business Objects, Tea Leaf, MS Visio, MS Office, Windows XP, Omniture

Confidential

Business Analyst

Responsibilities:

• Responsible for gathering business requirements and creation of project documentation.
• Responsible for writing Functional Requirement Specifications FRS and User Requirement Specification URS .
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Developed business process models in RUP to document existing and future business processes
• Designed and developed, Use Cases, Activity Diagrams, Sequence Diagrams, OOAD, Visio and Business Process Modeling
• Involved in Gap analysis of processes As-Is and To-Be Processes within the organization.
• Provide QA support for Production deployments and releases
• Performed backend testing using SQL Queries
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Prepared Business Requirement Documents BRD's after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.

Environment: Rational Suite Rose, RequisitePro , Rational Clear Case, RUP, UML, SQL, MS-Office, MS Project, MS Visio

Confidential

QA Analyst

Responsibilities:

• Gathered the requirements from business analysts and participated in formal meetings to understand the requirements.
• Developed the test plan and test cases based on the requirements.
• Identified the test conditions and assisted in test execution.
• Executed Test Cases, Test Scripts against functional requirements during testing cycles reported defects and followed through their resolution lifecycle.
• Used Quality Center for updating the status of all the test cases test scripts that are executed during testing process.
• Reported bugs to the developers, follow up, testing, and closing of the bugs.
• Assisted business analysts, project manager and team leader in project related matters.

Environment: Java, J2EE, Java Script, HTML on Windows XP, Manual Testing, and

Exensys customized tools for bug reporting, communication etc.