SUMMARY

• Professional IT driven and goal oriented with over 15 years of experience serving in multi - functional positions. Positions included 5 years of Business Analyst, 10 years of QA Analyst/Tester, Data Analyst, Lab Coordinator, and 3 years of Technical Writing and Training for software applications. Provided project support to PM’s, QA Environments, and Test methodology under an SDLC dedicated strategy.
• Worked as a Coordinator, Tester and Analyst as a permanent employee for 10 years while at Confidential . This is a worker who was known to have knowledge in delivering each assignment in a timely and efficient manner with never having missed a deadline for management. Have been in short-to-mid-term contractor positions since August 2009. All projects assigned were completed in 3 to 8 months due to time and/or budgetary allotments.
• Provided different levels of skills in both Waterfall and Agile methodologies. This contractor is seeking a stable long-term position, contract-to-hire, or permanent work. Strong work ethic of completing contracts.

TECHNICAL SKILLS

Software: MS Office (all O/S and platforms), healthcare clinical (PowerBuilder), Financial Investment and Banking software applications, TSO/ISPF, Quality Center, JIRA, CICS, SmartStation, Security Tracking, Active Directory

Operating Systems: Citrix, .Net, iOS, Android, Unix, Lotus, and Groupware

Databases: MS Access, Oracle, AS400, PeopleSoft, MS SharePoint and SAP.

Hardware: PC’’s, Laptops, Tablets, Printers, Scanners, iPhones, Androids, Ethernets, Modems, and Routers.

Testing Environments: .Net, Citrix, Quality Center, COBOL, HTML, iOS, Android, Kiosks, iPads and Android Tablets, Unix/Linus, Java, Vendor Migration, Web, CA7, CA11, and JCL

Test Levels: Systems Integration, Verification, Regression for Projects, Enhancements, and Production Fixes. Also provided Production Support and Deployment.

Industries: Financial Investment, Banking, Engineering, Legal, Manufacturing, Utilities, Healthcare, Retail

Project Management Tools: HP Quality Center, Test Director, MS Project, JIRA

Methodologies: Under the SDLC, Waterfall, and Agile (ALM) environments

PROFESSIONAL EXPERIENCE

INDEPENDENT CONTRACTOR

Confidential, Confidential, MO

Responsibilities:

• Projects Worked and Completed - Bookkeeping, Rewriting of Technical Documentation, Requirements Gathering to build a database for a group of attorneys in MS Access, Prepared and designed presentations and marketing materials in Power Point and MS Publisher, Individual Income Taxes, Fixed and rebuilt Laptops, PC’s, Cell Phones, and Scanners, Transcription Services in Word, and Creation of Resumes for individuals.
• Technical Environments - MS Office Suite Versions. Windows 95, XP, Vista, Office 10, 7, 8, and 8.1.

BUSINESS AND SUPPORT ANALYST

Confidential, Creve Coeur, MO

Responsibilities:

• Worked on project for new software for crop protection (OMP+) under the Agricultural Division of Monsanto.
• Requirements gathering and translation with the project team and the developers.
• Provided technical diagrams of the 3 process systems flowing into this new software being implemented for Planners and Schedulers, while utilizing MS Visio.
• Responsible for booking conference rooms and setting up Skype conference meetings.
• Aided users in Citrix security access issues. Created and followed up on Helpdesk tickets.
• Prepared User Acceptance Training documentation in MS Word and Power Point presentations.
• Cross-checked that data was converted into the new software by referring back to the original databases in MS Access, Excel, and SAP.
• Provided results of UAT testing after software failed. Incorporated results with a gap analysis.

QA MANUAL TESTER

Confidential, Sunset Hills, MO

Responsibilities:

• Provided test support for Panera’s new Retail Website, Catering, and Ordering through Web, Mobile Apps (iOS and Android), Tablets (iPads and Samsung Galaxy), and Kiosks in .Net.
• Wrote test cases and executed testing in JIRA and Excel.
• Created and tracked defects reported utilizing JIRA.
• Responsible for keeping notes from every StandUp meeting in an Agile environment.
• Provided Use Case scenarios.
• Monitored simulated ordering system through the mainframe environment.

BUSINESS ANALYST

Confidential, St. Louis, MO

Responsibilities:

• Supported two projects - First Project was a vendor migration from Windows XP to Windows 7 platform.
• Responsible for requirements gathering from stakeholders of different departments from Ameren employees in use of their enterprise software, CSS.
• Assisted project manager in MS Project gathering and entering time and readjustment of budget when necessary.
• Rewrote training documentation manuals of the CSS system.
• Developed test cases for pass/fail utilizing MS SharePoint and Excel.
• Worked with UAT testing in reporting results, including gaps and//or failures.
• Second project was arbitration between Ameren and the State of Illinois in delivering power.
• Gathered requirements from the users in Decatur, Illinois. This all focused on an upgrade to the system in fulfilling mandatory requirements from the State of Illinois.

QA Manual Tester

Confidential, Springfield, IL

Responsibilities:

• QA Manual Testing Support for a conversion project from Citrix into .Net platform.
• Tested software from test cases managed in MS SharePoint for Clinic software for the State of IL (this was the government sponsored WIC Program).
• BA work consisted of rewriting functional specifications and creating test cases.
• Creating and tracking defects using CustomerWise (comparable to JIRA).
• Worked side-by-side with Development Team in retracing and recreating the defects.
• Worked with UAT testing in reporting results, including gaps and/or failures.
• Heavy regression testing within an ALM/Agile environment.

Business Analyst/Tech Writer

Confidential, Saint Louis, MO

Responsibilities:

• Responsible for rewriting a business application manual for Wells-Fargo’s Enterprise software, SmartStation. This software provided all Financial Advisors to enter all client and contact information.
• Worked with the business users in filling in gaps prior to design.
• Utilized MS Word, Excel, SharePoint, and graphics software within Snip-it and Adobe Photoshop.

Sr. QA Tester/Analyst

Confidential, Saint Louis, MO

Responsibilities:

• This project was implementing a new computerized system for Wholesale Lockbox within and IDM (Integrated Delivery Method). System testing consisted of functional and non-functional testing to ensure software met business requirements. Vendor software was from VICOR RIDS system.
• Functional testing of new application - VICOR RIDS system - for Wholesale Lockbox processing.
• Functional areas tested - AR Match / Customer Decision Service (CDS) / Credit Card / Security (Entitlement).
• Regression testing of the new application at the site location to ensure that the function of the application was imported over to site correctly and working per requirements.
• Wrote test plans and test cases scripts thereby ensuring plans are complete and validate test results per business requirements.
• Wrote functional requirement to ensure the business requirements where capture
• Work with Red / Green and Yellow workflows Wholesale lockboxes using the RIDS system
• Manually Extraction / Check Keying / Scanning / Supplement Keying to test the software functionality and hardware.
• Encoded Test Checks using the Maverick check encoder machine.
• Validate System Files to insure data accuracy for downstream applications.
• Use of IBML for scanning large quality of documents into RIDS involving performance testing.
• Use Toaster Stacker to scan in the check doing the extraction process
• Testing VICOR RIDS software to validate how the software works with the hardware, like the IBML /
• System tested the entire RIDS software per business requirements.
• Manual testing using Quality Center from the Test Lab module and creating and tracking defects.
• Map all Requirements to Test Plan using Quality Center from the Requirement Module.
• Map defects to Test Cases / Test Steps using Quality Center from the Defect Module
• System Performance testing with multiple end users

Data Analyst

Confidential, Saint Louis, MO

Responsibilities:

• Worked on a vendor migration project for the SAP Basis Team.
• Gathered and collected data from sources of MS Excel, Word, SharePoint and Mainframe to incorporate data into MS InfoPath forms to trigger jobs every day.
• Cross-referenced data within SAP.
• Interacted on a daily basis with vendor conference calls.
• Compiled any gap or data errors into documentation to provide SAP Team with accuracy of process.

QA Analyst/Test Support

Confidential, Saint Louis, MO

Responsibilities:

• Responsible for compiling weekly metrics reports for senior management. Metrics consisted of defects from Quality Center and converted to Excel reports. Included graphs, charts and other percentage information provided through MS Power Point.
• Worked with the Team Lead and mainframe testers for the Contact Management Team. Assisted them in testing mainframe issues, running batch jobs, and also obtaining security clearance for high-profile tester IDs and passwords.
• Scheduled and guided daily defect management conference calls between users, team, and vendor.

IS Quality Assurance Analyst II

Confidential, MO

Responsibilities:

• Contracted at the start-up of the QA Department in October 1999 until hired permanently in April 2000. Start-up of QA Team and in the SDLC methodology.
• Tested in Waterfall, Spiral, and Agile environments for specific projects.
• Lab Coordinator - Worked with all users, project managers, and test teams entering and exiting the lab.
• Daily meetings and coordination with Change/Release Management.
• Provided support as a manual tester, analyst in QA and Data analysis creation and management. Created all databases for Security and accuracy purposes. Built an MS Access database for all users with access to the lab and updated passwords according to Sarbanes-Oxley review.
• Business Analyst support when required in meeting with stakeholders and supplying information to the QA Environments team. Compiled test plans, scripts, and test cases.
• Manual test support for system integration, verification, deployment, and regression.
• Provided test support to programmers and developers in the mainframe environment utilizing TSO/TSOA, CICS, CA7, CA11, JCL and debug. Also worked with datasets, tables, and other miscellaneous COBOL activities.
• Supported the following types of projects: Migration, Portfolio, Cost Tax Basis, Records Management, MasterCard/ATM, Package Tracking System, MKS Integrity Client, Workflow Management, Platform upgrades in MS Office Suites (NT/Windows/XP). Windows 95 through Windows 7.
• Wrote technical documentation for processes and procedures within QA; training; and applications.
• Analyzed risk assessments for new projects, enhancements, and fixes.
• Compiled weekly metrics reports for senior level management and project managers utilizing SQL, Excel, Outlook, and ServiceCenter.