PROFESSIONAL SUMMARY:

• Over 7 +years of professional experience as a Sr. Business/Quality Analyst inRetail/Ecommerce, Supply Chain and Transportation industry.
• Extensive experience working with vendor e - commerce tools like Microsoft commerce as well as helping construct and integrate in-houseEcommerce applications.
• Proficient in preparing Business Requirement Document (BRD), Software Requirement Specification (SRS), System Design Specification (SDS), Functional Specifications, Use Cases, and User Manuals.
• Experience on Retail/ Supply Chain domain with strong knowledge of standard business processes like E-commerce, Inventory Control, Procurement & Allocation, Merchandise Planning, Pricing & Invoicing, Demand Planning & Forecasting, Returns, Warehouse & transportation management process, Accounting & financials.
• Good knowledge on POS and Assortment Planning.
• Interfaced with business users to prepare and update Business Requirements Document (BRD) and Functional Requirements Documents (FRD).
• Created test cases and test scripts.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Performed GAP analysis of business rules, business and system process flows.
• Developed use cases with UML for new product functionality.
• Traced test cases and functional specifications to FRD and BRD using JIRA.
• Knowledge of Agile and Waterfall methodologies.
• Basic SQL experience to review test outcomes.
• Conducted RAD (Rapid Application Development), JAD (Joint Application Design) sessions, project meetings and document review sessions to collect business requirements, resolve difficulties and prevent miscommunications.
• Experience in B2B, B2C andEcommerce portals web application developments
• Hands on with designingdata, flow diagrams and drafting the business and functional requirement documents for web applications like Content Management Application (CMA), Content Delivery Application (CDA), CMS and Marketing Cloud Solutions and Vinimaya Marketplace
• Proficient in requirements elicitation using JAD sessions, Interviews, Workshops, Use case scenarios, User Story writing
• Knowledge ofdatastructuring and buildingdata models and Entity Relationship Models (ERM)
• Proven documentation skills in writing Business & Functional Requirements Document (BRD, FRD), User Stories, Use Case Document, Requirements Traceability Matrix (RTM), Business Process Flows, Sequence and Activity diagrams
• Designed the new RetailCard Inventory Management product using AGILE methodology for multiple client programs - back end system and front end Web UI application
• Worked on Reatil Banking, ACH, Wire transfers, P2P, Bill Pay, Bank AmeriDeals and Online banking at Bank of America for web based and mobile platform implementation
• Instrumental in designing Inbound & Outbound interfaces, transactions, Mercator/EDI configurations, Mercator data mapping using ANSI X12 standards in both Windows and UNIX Environment.
• Experience in working with Enterprise Data warehouse (ETL), Data warehousing 2.0, Business Intelligence, Business Analytics, Dashboards, EPM and BI 2.0.
• Worked with ERP/CRM such as Oracle R12 EBS, SAP and Salesforce.com.

TECHNICAL SKILLS

TOOLS PROFICIENCY AND TECHNOLOGIES: MS Office,MS Project,PowerPoint, Word,Excel,isio,SharePoint, Intershop Enfinity Suite,Epiphany (Customer Service System), Caliber, UML,JIRA,Basecamp,Clarizen,Quality Center,Zephyr,Amazon WorkDocs,Omnigraffle,XML,WebEx,Sterling and JDA OMS, RM.

EXPERIENCE:

Confidential, CA

Sr. Business Analyst

Responsibilities:

• The project was to work on B2CEcommerce site and integrate its functionalities to the Sterling Order Management, Fulfillment and Supply Chain systems which are using Web Sphere Commerce asEcommerceplatform.
• Collaborated in building a business analysis process model using Rational Rose, Requisite Pro, and Visio.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Design and review of various documents including the Software Requirement Specifications (SRS), including Use Cases, Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
• Designed and implemented the mobile wallet platform for O2 Telefonica for adding funds, payment instruments, cash outs, alerts, transaction summary, fees, P2P
• Designed the B2B Portal with User roles, access credentials system, site map, wireframes, UI page flow and integrated with the APIs
• Prepared Design documents from BRD, worked on coding, testing
• Document Requirement document (BRD) and convert into functional specification document (FSD).
• Designs DFD's and ERD's using software modeling tools and UML techniques.
• Identified potentially critical data content slits and assisted resolving solutions in EDI Architecture, standards, Analysis and Issue resolution.
• Participated in customization of 834, 835, 837 transactions using EDI ANSI X12, Mercator 6.0, Windows NT 4.0 platform, XML data and Oracle Server as back-end.
• Implementation, Configuration, and Administration of ACCPAC ERP and ePOS(Point of sale for Retail Clothing Industries).
• Managed the performance of services to clients as per contractual requirements and ensured that the Service Level Agreements (SLAs) are achieved (or exceeded).
• Conducted HIPAA 4010A1 to 5010 upgrade JAD sessions and documented the outcomes on QNXT and FACETS platforms and Amisys 6.0.7.
• Assisted in creating the data bridge model for the Product Information Management System
• Assisted in building Functional Requirement Document (FRD) from Business Requirement Document. (BRD)
• Created element to component and component to template mapping document for automation of the fact sheet and updated Data using MS Excel using vlookup, pivot and filters and moved the data to MS Access
• Used HP Quality Center for testing and assigned defects to the concerned team
• Ran SQL queries and SAS to analyze the data (Equities, Bonds, Cash, Alternatives, Multiple Asset Class) in MYSQL database, cleaned the data, identified the data used by the web and the fact sheet, Mapped the data and assisted in ETL with SAS for migration of data to Security Master

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Knowledge of Data structuring and buildingDatamodels and Entity Relationship Models (ERM)
• Document Requirement Traceability Matrix (RTM) for traceability of requirements
• Gathered requirements by using interviews, observation, JAD, brainstorming sessions, and documents analysis.
• Collected Business Requirements and converted them into Systems Requirement specifications.
• Developed non-functional requirements and documented them as Business Rules, Quality attributes, constraints documents.
• Utilized RUP to configure and develop process, standards, and procedures.
• Used PeopleSoft enterprise, JIRA, Confluence to support product implementation and bugs triaging activities
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Requirement Traceability Matrix (RTM) and testing documents
• Involved in HIPAA EDI transactions such as 835, 837
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Requirement Traceability Matrix (RTM) and testing documents.
• Established traceability matrix RTM trace completeness of requirements in different SDLC stages.
• Used MS Office extensively (Word, Excel, Visio, Power Point, Project) for analysis, presentation and documentation throughout the project.
• Met with business groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Responsible for preparing Software Requirement Specification (SRS) and documenting them.
• Solid business communications, and presentation skills, adept at creating and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, web-based products, reports, project status reports, PowerPoint presentations, e-mails ).
• Performed system, functional, integration, regression and UAT testing during phases of testing cycle.
• Design and deliver SAS web portal for individual buyers.
• Provided day-to-day project oversight, identified risks, recommended solutions
• Generated SLA/KPI scorecards
• Involved in Preparing the Workflow and testing the END to END Workflow of the Business Requirement.
• Developed, documented, and implemented automated processes using CRM (Customer Relationship Management) tool Sales place with emphasis on lead generation
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Followed the RUP methodology for the entire SDLC.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Conducted Previews and User Acceptance Test (UAT) sessions with the marketing team
• Designed and developed scenarios based on business requirements.
• Documented Web Services delivery process via SOAP XML format in the specification document.
• Responsible for translating BRD into functional specification document (FSD), to coordinate with both business users and developers for arriving at a mutual acceptable solution.
• Conduct JAD sessions to define the project and to reduce the time frame required to complete the deliverables
• Developed Preliminary project plan, Project work Breakdown Structure (WBS), project timelines, project analysis, impact analysis and risk Analysis on project plans, methodologies, resources and participate actively in their implementation.
• Gathered and validated requirements from Joint Application Development (JAD) sessions with Business Units to ensure Legal and Audit Compliance with Logistics, SCM and Ware House Management modules.
• Created User Interface Prototypes, Business Use Cases, System Interface Documents, Business process design, process flow diagrams, Information Mapping Diagrams, Functional Specification Documents (FSD), Software Requirement Specification Documents (SRS), Software Design Documents (SDD), Input Process Output (IPO), Context (Business and Design), Vision, Traceability matrix, Use case diagrams, Activity diagrams using Rational Unified Process(RUP) artifacts with Agile team SDLC.

Confidential, NY

Business Analyst

Responsibilities:

• Documented and tracked all product defects with use of SQL (reporting).
• Developed requirements integrating E-R diagrams and designed the testing process flows.
• Followed the RUP methodology for the entire SDLC.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.
• Developed business requirements document (BRD), User stories, User requirements and functional requirements.
• Maintained the Business Impact Analysis Template (BIAT) to analyse and document the effect of proposed changes on the project schedule and costs.
• Assist in the development of ad-hoc reports or presentations as needed by senior management.
• Validated the scripts to make sure they have been executed correctly and meets the scenario description.
• Developed Functional Requirement Document (FRD), Technical Design Document (TDD) as well as High-Level Project Plan.
• Prepared Business Requirement Document (BRD) coordinating with other Business Analysts in the team.
• Responsible for coordinating JAD sessions with business users to analyze the present shared resource, analyze the needs of the new application, application lifecycle, gather and define the key performance indicators, document and present the requirements specifications.