SUMMARY

• Extensive working experience in 7 years as IT Business System Analyst in Finance, Banking, Payments industries of Software Development, Functional and Technical Requirement Management, Financial Project Strategic Coordination.
• Strong ability acting as a liaison between business users and ITS projects during requirements gathering and analysis, facilitating process re - engineering and software configuration.
• Major involvement in Infrastructure Re-design, Data Aggregation, Processing Support, Payment Compliance, Risk Reporting and Functional Infrastructure Walk-through.
• In-depth experience in managing Investment Trade Compliance, Sarbanes - OxleyAct (SOX) and Security Programs for Project Monitoring and Business-to-Technical Translation.
• Professional Presentation Skills on Conference Meeting Host with Investment Clients for Regulatory Casework study, workload distribution and creating Key Meeting Minutes.
• Major support conducting Due Diligence on accounts and activities in accordance with AML regulations, High Risk Countries and entities, OFAC sanction entities, politically exposed people, Watch-List Entities and Money Services Business.
• Ensure Business and Operation Alignment via Agile and DevOps to enable all stakeholder engagement in the software delivery lifecycle and achieve shared business objectives.
• Strong expertise creating Requirement Artifacts, Business Requirements (BRD), Functional Requirements (FRD), System Requirement Specification (SRS).
• Organizing Data Identification, Data Modeling for Electornic Data Interchange (EDI) Process Monitoring, assisting Infrastructure Package Configuration and reporting services via utilizing Access, Salesforce Report and Excel for Data reporting.
• Extensive experience on creating Functional Business Process models using (BPM) workflow diagrams, MS Visio diagrams for Entity Relationship, Activity, Sequence and Data-Flow modeling.
• Experience in conducting Scrum Meeting, Joint Application Development (JAD) sessions with end users, expert team, Business intelligence team, IT SMEs and QA team.
• Strong Presentation Skills in Business Flow Demonstration to stakeholders, effectively host meetings between Business Stakeholders and Technical team to fulfill business objectives.
• Expert in writing detailed System Technical Specs, Use Cases, and strong experience in Documentation for use in Standardization of Testing, Programming Procedures and Guidelines.
• Extensively using JIRA for Test Support in Functional Testing, Performance Testing and developing Test Cases for debugging and error tracking; manage the Test Artifacts for User Acceptance Testing Preparation.
• Major Involvement in creating and managing Test Matrix and Requirements Traceability Matrix (RTM) artifacts.
• Expertise in Use Cases Tracing, Functional Specification Tracing, and Critical Deliverable Management.
• Conducted and supported User Acceptance Testing (UAT), System Integration Testing (SIT), perform early analysis of existing systems to help define integrations.
• Successful consultative ability with Micro-supervision initiative skills, ensuring the delivered products matching the Business Owners’ standards and functions while completing the project in the tight time schedule.
• High diligence in ensuring the delivered products matching the Business Owners’ standards, high productivity of performing under pressure, taking leadership in Delivery-Driven efforts while Propose Issue-Solving and Trouble-Shooting Solutions.
• Strong technically-motivated capability and analytical skills in deciphering business costs and challenges; proactively recommending implementable technical solutions and services.

TECHNICAL SKILLS

• JAMA Requirement Management
• JIRA
• HP Quality Center
• Salesforce CRM
• SQL Server
• MS Project
• MS Visio
• MS Office Suites (Excel
• PowerPoint
• Publisher
• Outlook)
• Prezi
• Axure
• Scrumwise
• Star UML
• Tortoise Repository
• Risk Console
• MetricStream GRC
• IBM Business Process Modeling (BPM)
• Rational Suite
• Test Director
• Enterprise Architect
• Visible Analyst
• SharePoint
• Cognos
• POS
• E/R Design
• ASP.Net
• MicroSoft Windows.

PROFESSIONAL EXPERIENCE

Confidential, Portland, OR

IT Business Analyst

Responsibilities:

• Working fully in Agile methodology for Confidential KEY Financial, Payment Card Service and Identification Security Process to conduct analytics on AS-IS business scope documents and functional requirements.
• Engaging with Business Users and IT Security departments to forthcoming questions in each effort and documenting questions, preparing for JAD sessions and business-owner interview meetings.
• Proactively hosting interview sessions with project managers, architects, solution engineers to determine TO-BE processes for vSafe chargeback reporting to the partners.
• Directing project milestones and deliverables, composing Time-Critical Effort Progress Chart and presenting the efforts status to department-based project managers.
• In-depth using of Business Process Modeling (BPM v8.0) features from Sub Process, Linked Process, and System Task to Schedule Map for Data Mapping, Process Flow diagrams and Specification Artifacts for re-engineering development.
• Effectively assessed effort impacts to System Gateway UI loading speed, defined stakeholder business requirements by usingJAMA Cloud system.
• Monitored Fraud Risk control Methodologies to avoid vulnerabilities and issues in order to sustain SOX, PCI and PII Compliance.
• Documenting the Business Specifications and Functional Specifications through communicating with SME for technical designs & programming.
• Implementing Traceability Matrix in Agile Scrum environment and executing User Requirement Specification artifacts (URS) and verified the functionality coverage.
• Major involvement in Test Scope and Test Case creation, applying JIRA Server in Testing and Quality Assurance before product Go-Live.
• Drive Process Re-engieering for External Datafeed of Fraud Detection following Agile Scrum environments, ensuring the effectiveness of the development of additional collection operation controls for automated Pre/Post Auth and Risk Assessment Monitoring.
• Documented workflow according to SRS Use Case specifications adhering to UML standards.
• Analyzed order processing management system and helped in consolidation of multiple databases into a single database
• Contributing the collaborative Business Cases Development for large scale panel reviews, filtering Effort Change Requests to minimize development cost, tighten deliver efficiencies and fasten operational speed.

Environment: Agile, SOX PCI Compliance, IBM Business Process Modeling (BPM) v7.5, Risk Console, Tortoise SVN Repository, MS Office 2010 (Outlook, Word, Excel, PowerPoint), MS Visio 2010, MS Project 2010, JIRA 6.4, JAMA Cloud 2014.

Confidential, Portland, OR

IT Business Analyst

Responsibilities:

• Lead Meetings on business requirement elicitation of Configuration Implementation Process through reviewing existing Oracle system and further analyze the CIEM (Client Information and Event Management) Data.
• Leading Stand-up discussions with internal design team and DBAs for clear-up on Business and Technical Requirements via interviewing Subject Matter Expert, Product Owners, Product Vendors and Internal Development Engineers.
• Acting as a liaison between business users and ITS projects during requirements gathering and analysis, facilitating CRM Implementation process re-engineering and system configuration
• Achieve the thorough understanding of business need, defining creative and useful Software Integration solution.
• Created Wireframe, GUI prototypes for both vSafe stakeholders and vendor specialists in live conferences to validate the proposed Requirement Artifacts.
• Textually created use case scenarios and document work flows for technical walk-through with PM and DBA lead; Fully utilized MS Office 2010, MS Visio and IBM BPM v8.0 for process diagrams, entity relationship reports for System Requirement Spec creation.
• Distributed SRS artifacts and Business Scope Revision via JAMA Cloud Drive for entire project team circulation and shared review collaboration.
• Supported Requirement Change Control of Merchant Portal database design by creating Change Matrix of Functional Specifications on the column table design, data query verification and presented Analysis Report to Change Management Board (CMB).
• Working extensively with CMB and QA team on JIRA testing management for program execution and Data Field verification; set up definitions on unit testing and go-live prototyping design artifacts.
• Hosted UAT meetings and rigorously tracking user/merchants’ unclear hot buttons, preparing Knowledge Transfer Tool Kit and User Manuals for successful live-transaction execution with end clients.

Environment: SDLC, Requirement Change Control, Agile Scrum, Salesforce CRM, Oracle, Windows 8, IBM BPM v8.0, Risk Console, Tortoise SVN Repository, MS Office 2010 (Outlook, Word, Excel, PowerPoint), MS Visio 2010, MS Project 2010, JIRA 6.4, JAMA Cloud 2014

Confidential, New York, NY

IT Business Analyst

Responsibilities:

• Conducted Agile Scrum meeting for Business and Technical Requirements Elicitation from both formal and informal sessions and validate the needs of the business stakeholders.
• As part of the Agile project team interacted closely with business community of Confidential to define and analyze the application portal requirements.
• Interacted extensively with Subject Matter Experts (SMEs) for requirement elicitation and documentation for development.
• Conducted one-on-one interview and Joint Application Design (JAD) session with Clients to review the AS-IS Multiple System Operator (MSOs) RISC server and the system overhead challenges.
• Created use case and activity diagrams via Business Process Modeling (BPM v8.0.1) for tracking Process Flows and illustration to design development team.
• Documented all the Detailed Design and Business Rules in Detailed Design Artifacts; input Business Process Modeling (BPM) operation control for project key performance indicators reporting.
• Conducted user interviews and documented business and functional requirements, Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Analyzed Business Requirements and segregated them into high level and low level Use Cases to define the Network System, created Activity Diagrams using MS Visio according to UML methodology.
• Performed Data mapping, logical data modeling, created class diagrams, Activity diagrams, and ER diagrams for processing analytics.
• Involved in creating business processes and modeling diagrams and created use case scenarios and documented critical paths, work flows and business processes via using IBM Business Process Modeling (BPM) modeling.
• Documented requirements associated change requests with connected requirements and Use cases.
• Create technical design documentation for the data models, data flow control process, metadata management.
• Regularly interacted with onshore and offshore teams to communicate requirements and review test cases and test plans.
• Extensively utilizing JIRA during assisting QA team for defects look-ups and tracking issues raised by testing activities; Conducted Quality Assurance, Performance Testing, Smoke Testing and Regression Testing to resolve issues and provided feedback to nail down the bugs.
• Produced and managed documentation on release activities to support problem resolution.
• Responsible for Knowledge Transfer (KT) sessions of the project to the Production Support Team.

Environment: Linux 7.1, JIRA 6.1, MS Project 2013, MS Office Suite, SQL Server 2008, MS Office Communicator 2007, RedHat Stack, Webroot 2013

Confidential, Bridgeton, NJ

IT Business Analyst

Responsibilities:

• As a part of the Agile Scrum project team interacted closely with the business community to define and analyze the business requirements to present possible technical solutions.
• Assisted project managers with the development of project schedules via Scrumwise release planning and time tracking. Worked with all levels of client staff in release planning.
• Managed gap analysis with stakeholders and web design team, to derive the requirement for the proposed website system enhancement.
• Extensively acted as the business liaison and translated business requirements to Cumberland Insurance user app TRP development team, ensured the requirements were fully understood and implemented accordingly.
• Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to manage leads pipeline through Salesforce Cloud.
• Co-authored business requirements artifacts with project teams; Acted as the primary trainer in educating the business owners, discussed and refined the business requirements with the inputs from the business team.
• Facilitated and managed JAD sessions with committee of SMEs from various business areas including insurance, billing, account profile management.
• Carried out extensive analysis of the user problem domain and formulated feasible technical solutions in automating the manual business processes.
• Mentored and worked with the junior business analysts in gathering the requirements in accordance with the scope.
• Independently designed and developed project document templates based on Agile SDLC methodology.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and Process Flow via MS Visio.
• Collaborated closely with the Quality Assurance team and conducted Test Script, Test Plan creation and Test Cases for examining application integration.
• Effectively used Requirement Traceability Matrix in identifying and tracking bugs and reporting them to Quality Assurance and Design Development team.
• Conducted gap analysis to derive the requirements for the proposed systems enhancements.
• Developed timelines for project delivery, and managed the project and resources to successful completion
• Liaison with other corporate departments, including executive, legal and information services.

Environment: Scrum, Salesforces Sales Cloud/ Chatter, Scrumwise, Microsoft Office Suite, Rational Clear Quest 7.0, MS Visio 2010, MS Project, Windows 7, SQL Server 2012, .NET 4.0, Quality Center

Confidential, Watchung, NJ

Business Analyst

Responsibilities:

• Gathered requirements from business users and analyzed them using Rational RequisitePro.
• Analyzed the existing Confidential P&S data system architecture, performed and prepared AS-IS and TO-BE Gap Analysis artifacts.
• Conducted interview sessions with stakeholders to gather and document client-specific requirements.
• Initiated SWOT analysis to analyze the original management system functionality weaknesses and keywords shortages.
• Managed eliciting requirements from Confidential P&S via brainstorming meeting, JAD session and teleconference. Conducted questionnaires and group survey with stakeholders to create BRD artifacts for P&S Fashion Platform installation.
• Acted as the software interpreter and analyst to compare multi-word phrases in Chinese, Japanese for false positives reduction.
• Monitored P&S Fashion Platform demo with Confidential stakeholders and enterprise tech team. Designed and developed Use Cases, Activity Sequence Diagrams using Rational Rose according to the UML methodology via MS Visio.
• Defined milestones, schedules for System Optimization session using MS project and updating plans.
• Designed and developed Use Cases and created Sequence Diagrams Data Flow Diagrams using IBM Business Process Modeling (BPM) v7.5 according to the Agile methodology.
• Sketched conceptual model, behavior diagrams (sequence, collaboration, State Chart Activity) for both proposed and existing system order process flows using MS Visio.
• Implemented the entire Agile Methodology of application development with its various workflows, artifacts, and activities.
• Acted as a liaison between business users and system development team during development process.
• Implemented a suitable Change Management process and supported the existing banking solution upgrade by coordinating multiple projects.
• Conducted interviews with clients for the purpose of gathering product requirements and understanding the client workflow
• Worked with the Quality Assurance team to create Test Plan and Test Cases and conduct unit, integration, and system testing.
• Monitored the defects via defect tracking tool Quality Center 11.5 and data verification.
• Assisted QA lead in developing quality procedures and ensuring that documentation is in place.
• Conducted User Acceptance Testing (UAT).
• Participated in developing of Training Materials for the new technology and User Training

Environment: SDLC, RUP, Cisco QoS, Quality Center 11.5, MS Visio, MS Project, POS, Rational Tools Suite (Rose, RequisitePro), UML, SQL Server 2012, MS Office, XML 5.5

Confidential

IT Business Analyst

Responsibilities:

• Conducted user interviews for OAS application project at both in-house and client locations, gathered and analyzed requirements
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML
• Identified, researched, investigated, and documented business processes and Use Case Scenarios.
• Performed Gap analysis by identifying existing technologies and subsequently documented the enhancements to meet the end state requirements.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Assisted with user testing of systems (UAT), with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.
• Undertook responsibilities for identifying and documenting business rules and creating detailed Use Case and conducted User Acceptance Testing.
• Worked with development and testing teams to accomplish timely release objectives.
• Integrated an external credit score carding system into internal risk management system by identifying management requirements and implementing automatic information upload.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis.
• Supported OAS system Integration Testing for test team. Conducted UAT with the business users.
• Assisted with Test Cases and developed strategies with Quality Assurance group to implement them. Efficiently responded to client inquiries and resolved discrepancies.
• Identified, prioritized, tested and proved essential business functions to assure compliance with vendor and internal auditing. Acted as an intermediary in understanding how IS carried out business functions and assisted in ensuring the timely and effective implementation
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and maintain consistency in the builds.

Environment: HTML 4, HP Quality Center, MS Visio, Windows, Java/J2EE, MS Office, Rational Clear Quest, Microsoft SQL Server 2000, QTP, MS Office Suite.

Confidential

IT Business Analyst

Responsibilities:

• Conducted JAD sessions with each group individually to determine TO-BE processes that would in corporate new incentive code changes into the existing system while acknowledging all projects.
• Provided Process Flow diagrams and detailed Specification Artifacts to each department individually.
• Created data flow diagrams that connected each department and showed how the incentive codes data would flow through the system as the transaction moved through the approval process.
• Effectively assessed the infrastructure’s Technical Needs, defined stakeholder business requirements by usingRational Requisite Pro.
• Documented the functional and Non-functional specifications, which were used by the development staff to create technical designs & programming specifications.
• Implemented Traceability Matrix and User Requirement Specification artifacts (URS) and verified the functionality coverage.
• Used various procurement tools for acquiring right amount of goods from suppliers while analyzing the end-customer needs to purchase for the individual store.
• Documented workflow according to RUP specifications adhering to UML standards.
• Analyzed order processing management system and helped in consolidation of multiple databases into a single database
• Created Use Cases and used MS Visio to model Use Case Diagrams, activity diagrams and sequence diagrams.

Environment: Windows Server 2008, Enterprise Architect 7.5, .NET Framework 2.0, MS Visio, Oracle DB 11g, MS Project, HTML, Crystal Reports 11.5.