SUMMARY:

• 8+ years of diverse experience as a Business Analyst in multiple IT domains.
• Strong knowledge of business analysis methodologies and Software Development Life Cycle (SDLC) using Waterfall and Waterfall - RUP, Waterfall-Scrum (hybrid), and Agile-Scrum.
• Efficient using various requirement elicitation/gathering techniques like user interviews, workshops, email surveys, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.
• Skilled in preparing Business Cases,Business Requirements Documents, Use Cases, Functional and Technical Specification Documents, Requirement Traceability, Traceability matrices, Test plans, Test scripts and Software Development Plans.
• Skilful GAP analysis, Cost benefit analysis, Risk assessment, and SWOT analysis.
• Experienced in UML and Use Case Analysis, identifying Key performance indicators (KPI), and Change Management.
• Experienced in defining Test Cases, analyzing bugs, interaction with team members in fixing errors, User Acceptance Testing (UAT), Client Acceptance Testing (CAT).
• Experienced in managing client-interactions, project planning, scheduling, and development teams.
• Knowledge of risk management, performance measure development, process development, and WBS development.
• Conducted Joint application development (JAD) sessions with relevant Subject Matter Experts to assess and document current configuration.
• Experienced in using different UML diagrams including Use Case Diagrams, Sequence Diagrams, Activity Diagrams and Collaboration Diagrams.
• Strong knowledge of all functional areas ofbusiness including Healthcare, Retail, Ag-based, Finance, Marketing and IT.
• Abreast with the Java platforms.
• Excellent Team Building and Problem Solving skills in conjunction with strong Technology and Engineering background.
• Ability to manage (multiple) project tasks with changing priorities and tight deadlines.
• Ability to articulate alternative solutions and reasoning behind the alternatives.
• Excellent communication and presentation skills along with strong interpersonal & analytical skills.

SKILL:

Project Methodologies: SDLC, Agile/Scrum, Waterfall, Rational Unified Process (RUP).

Tools: UML, Share Point, Rational Suite, MS Visio.

Software Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access), MS Project.

EXPERIENCE:

BUSINESS ANALYST

Confidential, Woodland Hills, CA

Responsibilities:

• Documentedbusiness Requirements (BRD) to develop Automated Reports, Ad hoc queries to notify the Technical andbusinessstakeholders of malicious events and cyber - attacks.
• Worked on a hybrid methodology comprises of Agile-waterfall tailored to Confidential needs.
• Documented use cases, normal and exceptional flow of the systems.
• Experience in facilitating Scrum daily meetings, Sprint review and retrospective meetings.
• Involved in eliciting and documenting WAF Process Site Guide by facilitating meetings with WAF tech team, Technology Operations Group and other tech teams.
• Created and maintained Environment Operations Runbook, Application Operations Runbook for WAF Tech team as a reference for production support and resolving cyber-attacks and events.

BUSINESS ANALYST

Confidential, Woodland Hills, CA

Responsibilities:

• Manage assignment (Projects/CRs) based onbusiness expectations & mitigate risk and/or escalate issues appropriately to project/CRs stake holders.
• Timely, concise communication provided to internal / external stakeholders to support involvement throughout the software development life cycle (RUP).
• Conducted JAD sessions and walk through of thebusiness requirements and functional specification documents.
• Worked on documentingbusinessand data transformation rules,businessprocess definitions and business vocabularies.
• Worked on MS Office tools and Visio for various documentation needs and process flow diagrams.
• Responsible for documenting and maintaining BRD, FSD, Use cases and technical architecture.
• Provide Solution design, system impact analysis for simple to complex requirements.
• Conduct reviews on work stream requirements artifacts and use case during elaboration phase.
• Gathered and documented Reporting requirements for the contents and formats by communicating with end users, technical teams.
• Prepared BO reporting mock - ups for metrics, graphs, tabular reports, Dashboard.
• Document end to end process flow solution and review with application architect.

Senior Business Analyst

Confidential

Responsibilities:

• Managed Agile Delivery process method.
• Initiated new Project Discussion & worked on building personas.
• Facilitated all the SCRUM meetings; Conducted Sprint Planning, daily Stand - up, Story Writing, Prioritization & Demo meetings as part of the Scrum routine; Managed Information, relevant to Sprints using Version One Tool.
• Documented User Stories in the Product Backlog; Driven the Story Review Meetings while ensuring that a clear Acceptance Criteria has been derived for each User Story.
• Performed Product Demo to the businessSteering Committee along with the Product Owners.
• Utilized existing documentation to coordinate with the technical team members, particularly with Product Owners to gather project related information.
• Drafted & Reviewed user stories & spikes in the Product Backlog.
• Designed, created and maintained the project related documentation using SharePoint.
• Collaborated with the team to encourage open communication; Updated physical Task boards and Kanban pre-work Boards.
• Participated in the 2 Day-Agile Boot camp led by Scrum Trainer/Coach.
• Created Web-Interface Mock-ups for the Project.
• Conducted research to ensure the feasibility of the proposed requirements.
• Designed and developed Statement of Work (SOW) & Work Estimation documents.
• Developed Test Plans for IT andbusinessArea use; FacilitatedbusinessArea Testing and Issue Log.
• Assisted in resolving Developer issues/questions.

Business Analyst

Confidential, Richfield, MN

Responsibilities:

• Designed and developed use cases, activity diagrams, and sequence diagrams.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Rational Rose, Visio and Requisite pro.
• Performed extensive GAP analysis, Data Analysis, Data Requirement Analysis and Data Mapping.
• Assisted with User Acceptance Testing, developed and maintained quality procedures ensuring that appropriate documentation is in place.
• Worked with gathering information from the initial Change Requests, initial user stories, and meeting notes and converting them into a User Story document; updated and created Process flows.
• Worked with the users to finalize the user stories and gather their approval; participated in the grooming meetings to breakdown the work items into testable units.
• Provided walk - throughs of User Stories, Mock Ups and User Acceptance Criteria to Development team, QA and Stakeholders during the work item Kick-Off Meetings.
• Supported Development team & QA during the development and testing phase to define scope and communicate with the users in case of questions and to avoid scope creep.
• Participated in the Project Retrospection to review the project and discuss learning and improvement areas; utilized detailed knowledge of application features, scope and impact of business needs throughout analysis.

Business Analyst

Confidential, Rochester, MN

Responsibilities:

• Developedsystem process flows and User Requirements Specifications through surveys and interviews.
• Conducted JAD sessions with management, users and other stakeholders for open and pending issues.
• Act as a liaison between the business units, QA and the technical teams. Lead JAD sessions and acted as the lead facilitator for various projects from start to finish through the SDLC.
• Participated in Code Reviews,System Testing and UAT followed by production verification, post production testing and support.
• Interacted with users for verifying User Requirements, managing Change Control Process and updating of the existing documentation.
• Proactively participated and involved in requirement gathering process and transformedBusiness requirement into the Functional Specifications documents (FSD).
• Designed and reviewed the various documents including the Software Requirement Specifications (SRS),Businessrequirements document (BRD), Use Case Specifications, Functional Specifications (FSD),System Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Presided over new store planning process which involved advertising; collaboration with merchants and visual merchandising; strategies for pre - open and post-open sales; and inventory analysis.
• Co-ordinate the workflow among team members and managed project deliverables likeBusiness Requirement Document (BRD), Functional Specification Document (FSD) and progress through regular meeting with internal stakeholders.
• Served as a liaison between client and the Development and Technical Teams.
• Trained End-users and customer service agents on the CRM (Customer Relationship Management) application.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
• Created class diagrams and ER diagrams.
• Involved in all major cycles and phases of the project from scope definition, risk analysis to user acceptance testing and monitoring the release of the product.
• Worked with the clients on final signing process in the User Acceptance Testing (UAT) stages.
• Provided guidance and recommendations on process improvements and "best practices."

Business Analyst

Confidential, Wilmington, DE

Responsibilities:

• Analyzebusiness/functional requirements and work with the project team to define functionality and solutions.
• Analyze and understand project scope and objectives based on discussions with stakeholders.
• Determine detailed requirements, define scope, and identifybusinessmodel.
• Elicitbusinessrequirements from project sponsors and stakeholders through research, focus groups, interviews, process flow creation, surveys, or other methods.
• Validate, prioritize, and organize requirements.
• Prepare documentation at each of stage of the requirements phase, including deliverables like Vision and Scope Reports, Requirements Work Plans,BusinessRequirements Documents, Use Cases, Process Flows, Technical Specifications or Functional Design Documents.
• Recommend changes tobusinessanalysis and project management policies, processes, templates and create and justify the businesscase, identify stakeholders, and analyze and interpret customer or businessneed to determine high - level project and product requirements.
• Demonstrated understanding of application design, development, testing, integration and support.
• Identify test and use cases and develop plans for incorporating those test cases into the functional specifications and the overall testing plan.
• Creation of functional specifications, businessrequirements analysis, flowcharts and process maps.
• Captured Requirements through detailed discussion with client and project managers.
• Established Traceability between the Requirements and the Tests cases in Traceability Matrix.
• Created and reviewed business Use Cases and test cases.

Business Analyst

Confidential, San Ramon, CA

Responsibilities:

• Involved in daily scrum meetings and implemented Agile methodology.
• Involved in implementing Six Sigma practices to systematically improve processes and standards and by eliminating defects.
• Gathered Business Requirements, interacted with the stakeholders, developers, Project Manager and SME's and facilitated JAD sessions to formulateBusiness Processes.
• Acted as the primary liaison between the business stakeholders and technical teams to make communication and development efforts more effective.
• Worked extensively on Wireframes and Prototypes to get approvals for UI of the system under development. This was done to provide end users with the look and feel before final delivery.
• Performed Gap analysis for the modules in production, conducted feasibility studies and performed impact analysis for proposed enhancements.
• CreatedBusinessRequirements Documents (BRD) and Functional Requirements Specifications (FRS) documents.
• Designed Use cases, Use case diagrams to present a better view of the system as a whole to the technical team for them to identify the key processes.
• Review and walkthrough the requirements for the purpose of gaining a signoff.
• Conducted User Acceptance Testing (UAT) with assistance from thebusinessusers and SME's.
• Responsible for training end users on the different systems.