SUMMARY

• Project Management for data center design setup. Upgrades, circuits and telephony deployments.
• Business Analyst for TDM to IP conversions, call centers, telecommunication and other related projects.
• Translates high level Business Requirements into functional specifications for IT organization.
• Avaya / Nortel / Cisco telephony/PBX systems.
• Project Manager and Engineer on relocating large Phone systems, Departments and call centers.
• Proficient in telephony designs, VOIP, PBX’s, Centrex systems, Key systems and call centers.
• Well versed in creating RFP’s, purchases, cabling, installation, managing installations, maintenance and troubleshooting.
• Seasoned in relationship building with vendors and creating partnerships and managing maintenance contracts.
• Experienced working with LEC's, CLEC's, ILEC's and long distance carriers on pricing, circuit delivery and service issues nation wide.
• Toll Free number assignment, redirect, billing and monitoring.
• Voice Design Architect along with Alltel/Windstream on the implementation of two OC3 and OC12 Sonet rings Confidential corporate campus office as well as an OC12 Sonet ring Confidential our disaster recovery distribution center.
• Project design and lead coordinator experience with bank acquisitions, new facility setups, installs and new system rollouts.
• Ordering, coordinating installation, provisioning and trouble shooting of all circuits Confidential corporate office and distribution centers including DS3’s, T1’s, PRI’s, ISDN’s, Frame Relay circuits and 1FB’s.

TECHNICAL SKILLS

• Circuit ordering, provisioning, and troubleshooting.
• Business Analyst in gathering customer information and meeting with upper management for decision making.
• Cisco Conference Connection, Cisco Call Manager/Communications Manager, Cisco Unity.
• Siemens PBX, in campus environment with remote fiber shelves, Rolm mail and Interalia ACD.
• Avaya / Nortel SRG 50’s, Branch Office CS1000B, CS1000E CS1000M,
• Northern Telecom / Avaya PBX’s.
• Aspect, Nortel and Siemens call centers.
• OC3 and OC12 Sonet rings.
• MAC’s, Central office operations, ESSX, Centrex and Multiserve systems.
• T1’s, PRI’s, Cisco 3845 routers and 6509 enterprise switches. NCR 8600 Mainframes, Virtual storage units, Network printers, Microsoft Project, Microsoft Windows software and products. Visio, Autocad Lite. Powercad.

PROFESSIONAL EXPERIENCE

Business Systems Consultant

Confidential

Responsibilities:

• Meet with customers to determine wants and needs of new system to be installed.
• Coordinate with project managers and engineers on installation and cutover over procedures.
• Review Cisco programming and database to insure stability and needs are met.
• Create cut spread sheets for Cisco BAT files.
• Review and have redirected or removed Toll Free Numbers.

Project/Program Manager

Confidential

Responsibilities:

• Assessment of systems and services for Customer Business Units and provide weekly status of projects.
• Work with customer and engineer’s developing and reviewing project and implementation plans.
• Manage equipment inventory and deployment as well as RMA’s on equipment.
• Worked very closely with engineer’s team on installation guidelines and timelines.

Telecom Voice Planning Engineer

Confidential

Responsibilities:

• Business Analyst in the assessment of voice systems and services for Business Units and provide hand off of documentation to voice services to Voice Operations group.
• Contribute to development of project plans for the BB&T project manager.
• Create works orders and submit to LEC, ILEC, CLEC and CPE vendors.
• Worked with IT Project Coordinators and Business Units to ensure requirements are captured and schedules met.
• Redirect and manage Toll Free Numbers to new locations.

Confidential

Senior Voice Designer

Responsibilities:

• Maintain telephony budget checkbooks to insure funding invested in projects is balanced and accounted.
• Keep up to date on new technologies and trends that may provide advancement and savings for company.
• Provide executive summaries on new technologies vs current equipment being used.
• Managed projects from New to reallocating existing equipment Confidential new facilities.
• Work in close relationship with IP assignment team, Telecom Operations, Network Operations and telephone line and circuit groups.
• Work closely with service providers Alltel, Confidential &T, Time Warner Telecom, Comporium, Qwest, and Verizon.
• Enhance cost saving with acquired offices by removing un - needed lines and placing fax lines on metro circuits with DID’s to local core.

Senior Engineer Voice Systems

Confidential

Responsibilities:

• Represented company as voice expert in all management meetings related to voice installations and proposed distribution centers.
• Established and built strategic partnerships with service providers such as Alltel, BellSouth, Southwestern Bell, Time Warner Telecom, Global crossing, Qwest, Broadwing and MCI.
• Combine services to set up Confidential . as a national account for better service pricing and service.
• Coordinate and assist when needed with all Moves, Adds and Changes Confidential all locations, as well as performed emergency MAC’s Confidential corporate office and all departmental moves of 50 or more.
• Team lead for all voice and wiring Confidential all of our new 1 million square foot Distribution Centers.
• Manage all Toll Free traffic for entire company Confidential all locations.

Telecommunications Voice Analyst

Confidential

Responsibilities:

• Coordinated moves, adds, changes for Small Business Banking Division Commercial group Aspect Call Centers. Coordinated upgrades, additions and 800 number call routing.
• Engineering consultant to determine voice and data prerequisites. Meridian Option 11C PBX, Aspect call center, ISDN, T1, modem, fax, Ethernet and Token ring.
• Responsible for designing, planning and implementation schedule for infrastructure team to stream line the Commercial Banking Group call center.
• Worked with committee on arrangement of equipment, prepared cost estimates for purchase and installation of equipment to be installed Confidential our new remote Distribution Utility Center.
• Extensive experience in interfacing with service vendors such as BellSouth, Confidential &T, MCI and USLEC as well as technicians and installers.

Communications Specialist

Confidential

Responsibilities:

• Managed all aspects of Projects on converting the acquisition of new branches to our existing infrastructure including phone equipment, data equipment and T1 and 1FB facilities.
• Responsible for all long distance service,T1 traffic and T1 channel assignments as well as "800" number service. Administrator all Centrex and Multiserve changes via DECAS (Digital ESSX Customer Administration Service) through BellSouth's DMS100 along with the procurement and support for 56K syncronet data circuits.
• Managed five team member help desk.
• Manage negotiations on all maintenance and service contracts.
• Project manager of the Design, testing and implementation of banks first call center.
• Consultant for executive management (President, CEO and CFO) on all voice and data related issues.
• Interaction on a daily basis with service vendors (BellSouth, Confidential &T, MCI, etc.).
• Perform onsite surveys of departments, new construction and the remodeling of branches. Coordinate with vendors and contractors on placement of equipment and type of wiring (electrical, voice and data).
• Coordinate LAN/WAN server, PC and printer installations.
• Provide analysis and problem resolution of voice and data circuits.
• Negotiate cost for all new voice systems and long distance service.
• Provide research and cost analysis on all data, voice, cellular, pager and fax needs.
• Procurement, Installation and testing of DSU, CSU and Commlink hardware.