PROFESSIONAL SUMMARY:

• Confidential is Talented Banking and Finance Domain Consultant / Sr. Business Analyst having over 14 Years of experience in Banking & Financial services industry.
• Expertise and Demonstrated skills in Requirements gathering and Business Analysis practices
• Proven success in customer facing requirements gathering and consulting
• During the last fourteen years, the bulk of this experience has been focused on the SDLC (systems development life cycle) for Internet and intranet applications in Banking & Financial services industry
• Able to generate effective and concise requirements artifacts to facilitate the transfer of business needs to application development team.
• Significant experience in the construction of use - case, sequence, state, activity & deployment diagrams
• Expertise in managing end-to-end application development initiatives from project planning, requirement analysis, design and analysis, development, SIT / UAT and implementation within/on time and on budget
• Significant practical experience with UI design and usability experience (wireframe, style guides, etc)
• Significant practical experience in developing E-banking and IT Strategy for a retail bank
• Knowledge of SQL or PL/SQL, Scripting and relational database technology
• Comprehensive knowledge in doing GAP, Risk, SWOT, product and Cost benefit analysis
• Strong ‘Process Modeling and Re-engineering’ and Object Oriented Analysis and Design Skills
• Vast exposure with creation and implementation of test strategy and UAT
• Extensive knowledge in Financial Modeling
• Significant practical experience in implementing Lending/Mortgage Product
• Experience in conducting Business Process Re-engineering (BPR) and implementing ERP product
• Experience in content and release management
• Excellent oral and written communication skills with experience ranging from the Asia, Europe & America
• Experience in end to end project management
• Expertise in creating domain knowledge repository
• Expertise in Managing a team of Business Analyst from Domain perspective
• Experience in Business Development, Account Management and responding to RFI/RFP
• Experience in Acquiring new clients and expanding the existing clients
• Detail oriented, quick learner, and a team player.
• Good Organizational, Leadership, Communication and Interpersonal skills
• Extensive Domain knowledge in Banking, Financial Services, Cards & Payments, Mortgage, Trade & Derivatives
• Practical experience in Banking: Strong knowledge of Core Banking System, Retail and Commercial banking business, products, policies and procedures.
• Practical experience in Credit Cards: Consumer and commercial credit cards, Cards Payable, Payments, Credit Card Acquisitions, Direct Debit, e-statement, Loyalty (reward points), Marketing, Personalization, Alerts and Messages, Customer Management Services and Fraud workflows
• Created online electronic payments hub for one of the leading credit card company
• Experience in concept of: Pay Bill, Direct Debit, Direct Deposit, Automatic Bill Payment, Cross selling, Up selling, Product Bundling, Transfers (Internal and External), NACHA, AML, Manage your Bank Account, E-Commerce Payment system, Collection services, eStatements, Alerts and Messages, mobile banking, ACH etc.
• Experience in concept of:Consumer and Commercial Lending/Mortgage products (Multi-Channel, Multi-Product, Multiple Pricing Options, Flexible Hosting Option) advisory and analytics to mortgage.
• Comprehensive knowledge in writing documentations including Requirement Specifications, High Level Business Needs (HLBN), High Level Business Requirements (HLBR), Detailed Business Requirements (DBR), Use Cases, FS documents and project charters
• Knowledge of the key drivers of the industry, keep abreast with business trends and strategic directions about industry in the area of Retail Banking/Lending and Core Banking Functions
• Experience in working with Mercury Quality Center a web-based test management tool
• Broad experience in the family of markup languages (XML, DHTML, XHTML, etc.), support languages (JavaScript, VBScript), delivery technologies (Java, ASP, VB etc.) and Reports
• Knowledge of SQL or PL/SQL and relational database technology
• Experience/knowledge in OOAD through RUP, UML, Rational Requisite Pro, Rational Rose, Business Objects, MS Visio, and Web-sphere Business Modeler

TECHNICAL SKILLS:

Operating System: MS window 98, 2000, NT & XP

Programming Languages: Visual Basics, Active server Pages, Java (Basic)

Databases & Tools: MS SQL Server, MS Access, Oracle (Basic), MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Product Implementation and enhancement
• Implement the product
• Conduct customer/user interviews to capture requirements.
• Participate in requirements related discussions. Articulate problems from the business/base system perspective. Provide approaches that build from existing functionality.
• Prepare Business Requirement Specifications, Functional Specification, and/or Design documents
• Conduct clarification sessions when required. Ensure BRD compliance to functional criteria.
• Weekly status updates to the Project Manager in status meetings and status reports.
• Contribute in building demos, POCs, RFIs/RFPs for prospective/existing clients.

Confidential

Sr. Business Analyst

Responsibilities:

• To understand business models and specifics of Online banking (OLB) for Confidential
• Gathered requirements from Business Partners/ Subject Matter Experts (SMEs) for OLB
• Conducted Joint Application Development (JAD) sessions with stakeholders
• Conducted Impact and GAP analysis on the business requirement
• Using information gathered from the stakeholders; produced various artifacts such as: High Level Business Requirement, Business Requirement Document (BRD), screen mock-ups, workflow, writing Use Cases and Use Case diagrams as per Confidential SDLC methodology
• Participated in functional and technical reviews
• Provided leadership, drive, innovation and ensuring best practice was followed

Confidential

Sr. Business Analyst

Responsibilities:

• To understand business models and specifics of FTB business strategy
• To help FTB in conceptualization and ideation phase of a strategic initiative and to frame implementation strategy
• Consulting in Strategic Initiatives like Communication Hub, FNA on Mobile Device (like iPad & others), BPM (Business Process management) and Referral Management etc.
• BPM (Business Process management): How BPM can fit in FTB and how BPM will help FTB in stream lining the Business process so that bank can achieve the ultimate mission of “ONE Bank”. How BPM will be implemented starting with Process discovery phase to the BPM tool implementation phase.
• To give strategic consultancy to help design a Communication Hub for Confidential Consumer Bank
• Financial Need Assessment on Mobile Device: How FNA can be accessed over the Mobile devices
• To understand business models and specifics of 5/3 Bank Commercial Card business strategy
• Gathered requirements from Business Partners/ Subject Matter Experts (SMEs)
• Conducted Joint Application Development (JAD) sessions with stakeholders
• Conducted Impact and GAP analysis on the business requirement
• Using information gathered from the stakeholders; produced various artifacts such as: Project Charter, Business Requirement Document (BRD), screen mock-ups, workflow, Functional Specification Documents, use case/diagrams as per FTB SDLC methodology
• Participated in functional and technical reviews
• Provided leadership, drive, innovation and ensuring best practice was followed

Confidential

Business Analyst

Responsibilities:

• Gathered requirements from business partners
• Produced various artifacts to include use-case specifications, software requirements specifications, screen mock-ups, wireframes, use case/diagrams & activity diagram as per Amex SDLC methodology
• Served as a primary resource for formulating solutions to a wide variety of business needs
• Performed GAP & Risk analysis of existing system and evaluated benefits of new system/solution
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC
• Validated technical designs created by IT developers against functional specifications
• Provided leadership, drive, innovation and ensuring best practice was followed
• Prepared and delivered project progress presentations to stakeholders and conveyed upcoming activities
• Enhanced pay bill website and introduced direct debit functionality
• Developed prototype of new payment center application
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
• Developed an implementation approach with the business and technology teams to enable the clients to be moved on to new payment center website within challenging timeframes
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
• Manage projects with tough timelines and multiple deliverables
• Identify key use-case flows to quality assurance team to ensure that sufficient test scenarios are generated to stress all aspects of developed applications
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)
• Liaise with technical, project management, SME, client teams and other business analysts spread across globally to assist in the development, testing, and deployment of applications

Confidential

Business Analyst

Responsibilities:

• Gathered requirements from Business Partners/ Subject Matter Experts (SMEs)
• Conducted Joint Application Development (JAD) sessions with stakeholders
• Conducted Impact and GAP analysis on the business requirement
• Created a new workflow to accommodate the new Federal credit card regulation related to fee, over limit and over limit fee.
• Created a workflow for suspending and un-suspending DDA numbers directly from the customer care advisor screen to facilitate the credit card payments.
• Conducted reverse engineering of the existing vendor system (OBTM) and developed the solution in-house for better integration with existing chase systems
• Modified existing workflow to accommodate change request from the client
• Created a real time interface with E-pay service to obtain details of the payment under review
• Enhanced existing dispositions to allow ‘Bad’ DDA’s to be recorded
• Created a workflow to mark a DDA as ‘Good’ once chase has received requested documentation
• Created and Updated Impact and Traceability Matrix
• Using information gathered from the stakeholders; produced various artifacts such as use-case specifications, software requirements specifications, screen mock-ups, workflow, Functional Specification Documents, use case/diagrams and activity diagrams as per JPMC SDLC methodology
• Participated in functional and technical reviews
• Worked with QA team to design test strategy and test cases for User Acceptance Testing (UAT)
• Liaise with technical, project management, SME, client teams and other Business Analysts spread across globally to assist in the development, testing and deployment of application

Confidential

Business Analyst

Responsibilities:

• Participated in strategic consulting assignment to replace the old site with new site
• In implementing assignment, gathered additional requirement/requirements from Business Partners/SMEs
• Conducted Joint Application Development (JAD) sessions with stakeholders
• Conducted Impact and GAP analysis on the business requirement
• Suggesting best Industry Practices related to various options & functionalities that can be provided to the customers on Private Banking Site
• Created and Updated issue logs and Traceability Matrix
• Using information gathered from the stakeholders; produced various artifacts such as BPS, HLD, use-case specifications, software requirements specifications, screen mock-ups, workflow, Functional Specification Documents, use case/diagrams and activity diagrams as per DFS SDLC methodology
• Participated in functional and technical reviews
• Worked with QA team to design test strategy and test cases for User Acceptance Testing (UAT)
• Liaise with technical, project management, SME, client teams and other Business Analysts spread across globally to assist in the development, testing and deployment of application
• Gathered requirements from business partners
• Conducted Joint Application Development (JAD) sessions with stakeholders
• Documented High Level Business Requirements (HLBR) by working with Business & Tech. partners
• Documented Detailed Business Requirements (DBR) by working closely with Business & Tech. partners
• Produced screen mock-ups, use case/diagrams and activity diagrams as per NT SDLC methodology
• Participated in functional and technical reviews
• Worked with QA team to design test strategy and test cases for User Acceptance Testing (UAT)
• Liaise with technical, SME, client teams and other Business Analysts spread across globally to assist in the development, testing and deployment of application

Confidential

Business Analyst

Responsibilities:

• Traveled to customer sites to promote financial modeling tool kACE
• Traveled to various offices around UK to gather requirements, nurture partnerships, and develop solutions with direct input from the user
• Gathered the requirements of complex financial processes from stakeholders as part of the financial modeling and requirements disciplines
• Using information gathered from the stakeholders, produce various artifacts to include financial modeling specification, use-case specifications, software requirements specifications, business glossaries, screen specifications, screen mockups, wireframes, and vision and scope documents
• Ensured all artifacts complied with corporate SDLC Policies and guidelines
• Support configuration management activities for ensuring requirements artifacts are synchronized with current software releases
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Updated System Change Request (SCR) forms
• Validated technical designs created by IT developers against functional specifications
• Mentored technical and other analysts in kACE financial modeling tool
• Assisted business user in UAT and created user guide
• Liaise with technical, project management and business team members to assist in the development, testing and deployment of financial modeling tool

Confidential

BA and IT Strategy Consultant

Responsibilities:

• Gathered the requirements of complex retail banking processes from business
• Detailed study of the existing set up, study of information between bank central office and branches
• Conducted: SWOT Analysis, Gap Analysis, impact analysis, cost benefit and Investment analysis
• Designed: E-Banking strategy & total banking automation option (Product & ASP model based solutions)
• Suggested: Delivery channels options, Networking technology option and Banking security systems
• Documented: RFP for CBS, RFP evaluation criteria, Implementation methodology and IT Strategy report
• Liaise with Business Partners, SMEs and technical team members, to form an IT Strategy for bank
• Liaised with business and functional owner during Business Process re-engineering, risk engineering and high-level review sessions to derive and execute action plans
• Interfaced with business users to prepare and update Business Process Requirements and Software System Requirements (SSR)
• Performed GAP analysis of business rules, business and system process flows and requirements.
• Documented BPR and recommended ERP product. Customized the EPR as recommended
• Ensured all artifacts complied with corporate SDLC Policies and guidelines
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
• Created test strategy and test scripts. Traced test cases and functional specifications to SSRs
• Gathered functional requirements and prepared high level & detail level BRD
• Prioritized business and systems problems, conducted GAP analysis and impact analysis
• Interviewed clients to determine their needs and identify best-fit solutions
• Mapping and functionally customizing the product ‘Kapiary’
• Developed prototype application/product. Communicating ideas to clients and solving raised queries
• Delivering analysis and conclusions within aggressive timeframes
• Ensured all artifacts complied with Confidential Bank SDLC Policies and guidelines
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Leading QA, Build and implement product test plans
• Created User Manual and training for the product
• Promotional strategy formulation for Kapiary product
• Liaise with technical, project management and business team to assist in the development, testing and deployment of application/product

Confidential

System Analyst

Responsibilities:

• Gathered requirements during inception phase, documented and delivered FS documents
• Prepared business process models, defined milestone deliverables & established critical success factors
• Helped manage risk analysis and mitigation plans, status reports, and client presentations
• Designed and coded web based application
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)
• Support change request, configuration management activities & Created documentation for user training
• Liaise with technical & business team to assist in the development, testing and deployment of application