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Business Analyst Resume

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Washington, DC

SUMMARY:

  • Results - oriented professional with over 12 years of experience in delivering innovative solutions to complex business needs.
  • I am a Business Analyst with extensive background in Digital Strategy, CMS (content management systems), CRM (customer relationship management), Data Management and related applications /technologies utilized by the e-Commerce, Media, Manufacturing, and financial services industry.
  • I am recognized for taking on major initiatives, strategy and course correction.
  • Adapt to rapidly changing environments, focused on achieving real world results with business & IT alignment.
  • An effective communicator able to work with diverse internal and external client teams from both an associate to executive levels, convey company vision, facilitate stakeholder interactions, & align IT strategy with company's goals.
  • Multiple projects management as parallel, delivered deliverables meeting goals on tight deadlines, ensure client satisfaction.
  • Stakeholder Management including "C" level (External, Internal), Vendor Management, IT Team Management, (including offshore).
  • Business Process Management (BPM/BPMS), Business Process Blueprint (BPB), Workflow & Enterprise Resource Management (ERP), Data Process Management, UML.
  • Enterprise Content Management (ECM), Digital and Web Content Management (DCM / WCM), Change Management (OCM), Taxonomy, eCommerce.
  • Solution Development, Joint Requirements Planning (JRP), Requirement Gathering, Elicitation, create easy to read and digest Business (SDLC) documentation to explain complex process, Joint Application Design (JAD) for the Application Design & Development, Infrastructure, API development, Enterprise SOA, with Java, JavaScript, Adobe Day CQ5.
  • Wire-framing, GUI Design, Screenshots, complex workflows. user stories, use cases, UML modeling, Requirement Workshops, JAD sessions, Scrum meetings, GAP Analysis, Report Analysis, Regulatory Reporting, UAT, QA.
  • SQL, Data Analysis, Data Mapping, Data Integration, Data Modeling, BI Reporting.
  • GAP Analysis, SWOT Analysis, Charter, RFP/RFI/RFQ/SOW proposals, WBS.

TECHNICAL SKILLS:

Domains/Environments: CMS, CRM, MCM, Digital Marketing, Media, SAP FI, SD, HR, HCM, Salesforce, Digital solutions evaluation, eCommerce,, Asset Management - IBM Maximo.

Methodologies: Waterfall and RUP, SDLC, Agile (SCRUM, Kanban, hybrid).

Tools: /Technologies: MS Office suite, VISIO, UML, Axure, Mockflow, MS-Project, SharePoint, Adobe Day CQ5, Hybris, Adobe Target, Eloqua, JIRA, Agilewrap, ONtime, Omniture, Google Analytics, BusinessObjects, Qlikview, XML, HTML, JAVA, IBM Maximo.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Business Analyst

Responsibilities:

  • Responsible for overall coordination of project from inception to go-live, managed thedesign and implementation, product management and development of the International and multi-language websites on Adobe Day CQ5 CMS platform.
  • Partnered with executive stakeholders, business users of various groups, vendors, to identifyrequirementsfor the IT/Digital Marketing teams & new strategic initiatives.
  • Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Performed design and demonstration ofSAPPLM scenarios to customers, core users and support on customer side.
  • Delivered; BRD, Functional Requirement Document, Test Strategy, RTM, User Journeys, Prototypes, wireframes, AS-IS and TO-BE Process Models, for personalized content delivery and segmentation.
  • Prepared user stories, use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements
  • Authored Data Flow diagrams, Sequence diagrams and Business Process models with special detail to sub-processes
  • Facilitated/Lead Joint Requirement Sessions (JAR), Joint Application Design (JAD) sessions, and other conventional Requirements gathering techniques including reviewing existing documentations to abstract requirements.
  • Created and delivered presentations for Chief Officers, stakeholders, and senior-level executives.

Environment: Adobe Day CQ5, JAVA, JavaScript, CSS, Hybris, Adobe Target, HTML, Omniture, AgileWrap, SAP SD, SharePoint, MS Office suite (Excel, Word), MS Vision, MS Project.

Confidential

Business Analyst

Responsibilities:

  • Collaborate with business users in various front offices (Equity, MBS, Fixed Income, Repos, Reverse Repos), and administration as well as developers and other stakeholders to assess, research, analyze and document the sponsor/stakeholder needs in accordance with Project Life Cycle and deliverables.
  • Partnered with business stakeholders to understand key issues, identify risks and benefits, perform requirements analysis, and build proposal consensus.
  • Participate in creating HLD/LLD design document/Obtain Signoff from Sr. Management.
  • Elicit documentation review requirements, document analysis, lead requirements workshops, business process descriptions and flows, and operating procedures for the AML, SAR report applications for FINRA, SEC and FRB.
  • Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Organized and lead JAR/JAD sessions, requirement workshops and design meetings, daily stand ups sprint planning and review meetings and interviews with the stakeholders, SME’s and Leads of Interfaces, to gather, elicit information. Detailed functional and technical analysis, and maintain backlogs.
  • Create multiple artifacts including detailed Functional Specifications, Process Flows, UML Diagrams, Data Mapping and Account Master conversion logic to support an enhance set of Business Requirements and improved processing model designed for the implementation of AML Manager.
  • Prepare use case documents, UML diagrams and user stories to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

Environment: XML, .NET 4.0, ASP.Net, SQL, Qlikview, UML, iRise, RequisitePro, SharePoint, MS Visio, MS Excel.

Confidential

Business Analyst

Responsibilities:

  • Responsible for the end to end requirement management for the applicant development of Digital Services (DS) Department within the Creative Services shared division for the CMS Adobe Day CQ implementation project.
  • Responsible for understanding business needs, translating them into viable strategies, and ensuring appropriate delivery of these commitments.
  • Responsible for working with both technology resources and business resources to define As-Is and To-Be states, with analysis of the Current-State and Future-State gaps, gather requirements, define solution, research solution options with recommendations, and integration of go-forward strategy with any technology, business redesigns, and re-platform initiatives.
  • Created standard SDLC document artifacts required with each client deliverable; which include business/user requirements, functional requirements and specifications, UAT testing plans, user guides, system architecture diagrams, traceability matrices, and project plans.
  • Participated in developing strategies, proposals, and overseeing execution for relevant digital services; including Web sites, application development, digital publications, social media, mobile/smart device, SEO, data management, and analytics.
  • Participated in RFP responses, pricing, writing strategy content for digital proposals.
  • Manage and mentor line reports to ensure appropriate use of their time and to help enable career development.
  • Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements.
  • Performed data analysis and generated ad-hoc reports usingSQLandExcel - Pivot Tables, V-Lookupsand charts.
  • Facilitated Joint Requirement and Joint Application Development sessions.
  • Collaborated with QA team to design test plan and test cases for User Acceptance Testing (UAT), Used Quality Center/Test Director for requirement management, test planning, scheduling, executing test cases, managing and tracking defects.

Environment: Java, JavaScript, Adobe Day CQ, SQL, Report Builder, XML, UML, iRise, RequisitePro, JIRA, MS VISIO, Excel, SharePoint Video Monitoring

Confidential, New York, New York

Business Analyst/PM

Responsibilities:

  • Responsible for working with both technology resources and business resources to define As-Is and To-Be states, with analysis of the Current-State and Future-State gaps, gather requirements, define solution, research solution options with recommendations, and integration of go-forward strategy with any technology, business redesigns, and re-platform initiatives.
  • Partnered with Accounts, Project Management, external vendors, internal IT Services, 3rd-party vendors, and new business developers in implementing and integrating digital strategy, process, and execution guidelines and standard operating procedures.
  • Performed, Requirements Management, Process Improvement, Project Management, Intranet/Internet Redesign, Change Management.
  • Responsible for understanding business needs, translating them into viable strategies, and ensuring appropriate delivery of these commitments by partnering with internal teams including Operations, Product Development and Sales.
  • Stepped in asinterim IT project managerto facilitate theprojectimplementation efforts. Participated in creation of project charter,organize project team, developWBS project plan communication strategy & UAT.
  • Worked with PMO Director in managing project resources and staffing, engineering personnel, staff and development. Develop configuration management plan, milestones, and schedules using Microsoft Project
  • Determine requirements for financial reporting needs company-wide. Provide visibility into revenue for business owners to make key forecasting decisions.
  • Collaborate with third-party web development/coding team and internal IT team for: Requested for information (RFI’s), scope development, design and development recommending modifications to mission-critical web pages, including home pages, log-in/registration pages, category and product pages, shopping carts, sign-up flows, and checkout funnels, other new enhancements for the e-commerce website.
  • Created detailed functional and technical design specification documents to be used by clients and development teams for project approval and development purposes respectively.

Environment: MS Office, MS Project, MS VISIO, UML, HTML/CSS, Java/J2EE, Oracle, Autonomy/Teamsite.

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