SUMMARY

• Over 7+ years of diverse working experience in software development in Insurance and Financial industry domains and 4 year experience working in the Banking industry.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing and deployment.
• Extensive experience in writing Business Requirement Document (BRD), and System Requirement Specification (SRS).
• BusinessProcess Modeling (BPM), Use Case modeling using UML, Data Modeling, Project Management, Change Management, Software Training, Software Development methodologies, QA testing and Systems Testing, troubleshooting of client server and web - based systems.
• Exceptional working experience in GAP analysis and understanding of the AS-IS and TO-BE business processes
• Expertise in conducting Stakeholder Analysis to define process stakeholders, and their roles & responsibilities towards the project.
• Adept with different software development methods like Water Fall, Rapid Application Development (RAD), Rational Unified Process (RUP) and Agile (SCRUM) Method
• In-depth working experience implementing various elicitation techniques like, Document analysis, Interface analysis, Prototyping, Reverse engineering, Brainstorming, Requirement workshop.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements that support the High Level business requirements
• Experience working with theBusinessusers,BusinessLeads to definebusiness requirements for designing, testing, and building system solutions to meet those requirements.
• Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), High Level Design Document (HLD), Requirement Traceability Matrix (RTM) and testing documents.
• Proficient in writing and executing simple SQL queries against the database to check for the ER relations with the requirements document
• Expertise in assisting the Testing Team in creating and reviewing the Test Plans and Test Cases
• Experienced in preparing the Test Plans, conducting User Acceptance Testing (UAT), working with requirements traceability matrix, and prioritizing and fixing the Bugs.
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users
• Experience in giving presentation on the completed modules of the project and also to provided status update to the stake holders
• Working knowledge of Change management and Release management
• Outstanding written and verbal skills with explicit attention to detail during requirements elicitation.
• Involved in training of end users, documented Training Manuals for the new product release
• Excellent Interpersonal, and Analytical skills, with ability to handle challenges under pressure with ease.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX

Testing Applications: Rational Test Manager, HP/Mercury QTP, HPQC

Suites: Microsoft SharePoint, MS Project, MS-Office (Word, Excel, Power Point, Outlook, Adobe Photoshop)

Requirement and Document Tools: Rational Requisite Pro, Rational Clear-Quest, DOORS

Business Modeling Tools: Rational Rose, Enterprise Architect, Microsoft Visio

Databases: Oracle, DB2, UDB, SQL, MS Access

Methodologies: Agile, Waterfall, JAD UML, RUP, BPMN

PROFESSIONAL EXPERIENCE

Confidential, Farmington, CT

Sr. Business Analyst

Responsibilities:

• Served as the Business Analyst, on several complex enterprise-wide projects, providing business and technical requirements analysis to ensure that the systems I supported had the highest quality standards.
• Served as a Project Lead on several project.
• Facilitated weekly status meeting calls with offshore and onshore developers and testers
• Closely interacted with business SME's, business project managers to gain a solid understanding of the different product requirements.
• Executed several projects that were either maintenance or enhancement project, which were mainly to fix defeats, bugs or to enhance the user experience on the systems.
• Created requirement documents, functional specification documents, technical Specifications documents, High level design documents, design specification documents, project closure documents, projects plans, project charter, feasibility study documents, and business intake documents.
• Document business and functional requirements in terms on user stories.
• Conducted walkthrough of requirements documentation with business sponsors, developers and quality assurance team.
• Designed and developedUse Cases, Activity Diagrams,and SequenceDiagrams todepict the business process workflows.
• Facilitated the User Acceptance Testing (UAT) withSystem Administrators andBusiness Users, documented any issues or defects and eventually got sign off from the right parties.
• Worked on individual smaller projects involving writing High Level requirements and Detailed Level Requirements.
• Assisted in the formulation of comprehensive system test scenarios and test scripts.
• Reviewed test scenarios and scripts, test results and defect reports
• Set up requirements review sessions with business owners as soon as documentation was completed.
• Work with offshore delivery teams, Middleware team, Database Admin team, Release management team during project implementation.
• Worked closely with the business systems owners on new user stories and defect fixes on the Quoting application (Billing system) in Gateway Enrollment System.
• Worked closely with developers to build the Third Party system to replicate the Quoting application (Billing system) occurring in Gateway Enrollment.
• Involved in requirements analysis, system analysis and design and testing phases of Software Development Life Cycle (SDLC) and also in iterative and structured methodologies.
• Fully involved in Production support for all three systems
• Provided product support to the business by researching incident tickets issues, providing the business requirement, and resolving production incidents.
• Facilitated the User Acceptance Testing (UAT) with Business Users and documented any issues or defects and eventually got sign off from the right parties.
• Carried out release management tasks which involved engaging and coordinating with production support teams and ensuring that all technical design documents have been socialized.
• Ensured the operational and compliance policies and procedures of the company during the project.
• Was responsible for documenting the Fed Supervision process as designed for different project standards
• Was responsible for initiating the business intake for all new project
• Participated on bi weekly stakeholders meeting and quarterly meeting to discuss on budgets, resource management, project plans and post production releases.

Environment: Waterfall, XML, SQL, HP(Quality Centre), Team Pulse, PPM, PMPI, Windows, RUP, UML, MS Visio, MS Word, Excel, PowerPoint, Access

Confidential, Scranton, PA

Sr.Business Analyst

Responsibilities:

• Gatheredbusinessrequirements through interviews, surveys, prototyping and observing from account managers and UI (User Interface) of the existing broker portal system.
• Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues to develop specifications.
• Conducted controlled brainstorming sessions with project focus groups.
• Provided Analytical support for the ICM (Integrated Collection Management) AS400 Interface data mapping, data modeling, data warehousing, data conversion, data analysis, etc
• Developed an overall project plan and implementation schedule through consultations with project team, management, employees and external consultants.
• Prepared BRD’s (BusinessRequirement Documents) supporting documents containing the essentialbusinesselements, detailed definitions, and descriptions of the relationships between the actors to analyze and documentbusinessdata requirements.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Visio.
• Involved in drawing process flow diagrams and work flow diagrams at all phases of the SDLC.
• Assisted in testing by running simple queries and SQL statements in theAS400 environment to ensure programs are reading and updating the proper fields in the databases and updating the correct accounts.
• Provided analytical, managerial and technical services to clients to assist them in downsizing their applications to client/ server platforms focusing on financial systems,businessanalysis, implementation/upgrade, and testing and custom application development.
• Identified critical failure points in technical architecture to design and test for fail over and developed Risk Management Plans.
• Assist in testing, designing systems and programs forAS400 mainframesystems
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User.

Environment: Rational Suite Tools, MS-Word, MS-Visio, MS-Project, Windows NT 4.0, UNIX, Oracle 8i, PL/SQL, AS400/DB2

Confidential, Saint Paul, MN

Business Analyst

Responsibilities:

• Designed screen layouts for proposed solutions, user interactions.
• Tracked the project flow and acquired sign-offs from Business, System Development and Quality
• Analysis team.
• Responsible for testing the Navigation Flow, Functionality Testing, System Testing and User Acceptance Testing.
• Interacted with business analysts to gather the requirements for business and performance testing.
• Analyzed all types of the workers compensation, Disability insurance and provider Claims.
• Implemented new policy changes, legal requirements by creating the Business Requirement, Detailed.
• Technical Requirement, User Requirement documents etc.
• Created and performed automated (SQL-based) report scrubbing to improve operational efficiency to define requirements and executing to delivery.
• Executed ad-hoc reports for compliance and audit and review these reports periodically to ensure they continue to serve thebusinesspurpose.
• Prepared documents such as Project Scope, Project Vision, Project Success, Business Requirements, Functional Specification, Data Warehouse Process Flow (SQL queries & Crystal Reports) using MS Office (Word, Excel, Visio) and dashboards
• Used different in house software to track data flow, system interactions, system defects, service requests and responses.
• Created master specification for web services- their functionality, interaction with other web services, processing logic, input & output schema, and process flow with Logical Data Element.

Environment: Windows, Microsoft Office SQL, (MS Word, MS Excel, MS PowerPoint, MS Visio), Rational Requisite Pro, Rational Rose, GAP Analysis, Quality center.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, mortgage consultants, brokers, stakeholders and subject matter experts
• Will be interacting with the business team to gather requirements, document use cases, work with the technology team to translate the business requirements into functional requirements
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements
• PartneredwithSr.ManagementtocreatebestpracticestoensurethatnewwebpagedevelopmentwouldbeSection508compliantandadheretotheWebContentAccessibilityGuidelines(WCAG).
• Manage the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios. Modeling of the business and application using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
• Performed Business Process Modeling using Visio and customer data analysis.
• Identified and documented risks and their impacts and provided recommendations to mitigate the risk.
• SCORMconformanceandSection508ComplianceTesting.
• Documented and tracked all product defects with use of SQL (reporting).
• Wide-rangingexpertiseperformingdifferenttypesoftestingincludingIntegration, GUI, Data Driven Testing, User Acceptance, Smoke Testing, and Web Accessibility Testing.
• Perform compliance testing and tools (e.g.Section508).
• Developed process diagrams to elaborate on the flow of information between Web forms, Credit check system, Loan Origination System and Client application database
• Created, updated, and maintained User Stories for Defect Management, and gathered requirements per NIST and 508 compliance standards.
• Developed test plans, test cases, procedures, and documents using business requirements and design documents.
• Extensively involved in UAT support for the execution and Defect Triage.
• Helped conduct business risk analysis to identify the qualifying standards format applicants and ensure effective risk mitigation strategies
• Communicated risks to Legal and Compliance department
• Reviewed and logged helpdesk tickets and identified avenues for improvements and enhancements
• Helped develop Estimates of the proposed enhancements to system understanding and helped determine ROI.
• Developed and executed UAT test cases, UAT test Scenarios using Quality Center.
• Coordinated multiple projects modules assigned to multiple teams in an Agile environment constantly tracking and configuring different versions, variants and managing changes to the software
• Used Clear Case to keep different versions of the documents and Clear Quest to report bugs or defects.

Environment: RUP (Loan Origination), Agile (Enhancement), Rational Requisite Pro, Rational Rose, SQL, UML, MS Visio, Oracle, Quality Center

Confidential 

Relationship Manager / Business Analyst

Responsibilities:

• Responsible for Gathering Requirements from the Quantitative Analysts, Portfolio Managers and Technical Team to produce Business and Functional Requirements for a Risk Management Application from Data Warehouse.
• Coordinated series of meetings/JAD sessions were conducted to gather requirements from business system users for reporting purposes.
• Worked closely with technology and business user staff to complete workflow improvement and document functional specifications for systems
• Involved in design and development of standard and ad-hoc reporting using SQL.
• Involved in data management for Credit Risk, Liquidity risk and Market Risk data warehouse and create business rules for risk management systems
• Identify and document, business functions, activities and processes, data attribute and table meta-data, and general and detail design specifications.
• Extensively involved in UAT support for their execution and Defect Triage.
• Carried out queries from customer data base using SQL
• Performed rigorous manual testing such as Functional Testing, Smoke testing, Integration testing, UAT Testing, Backend Testing, Regression Testing, End to End Testing and System Testing.
• Created documentation and test cases, worked with users for new module enhancement sand testing.
• Design, planed program data conversion procedures from old to new databases.
• Coordinated bug fixing activities related to issues raised during end-User Acceptance Testing (UAT).
• Maintained daily direct and indirect client relations operations including acting as point of contact
• Facilitated business development activities
• Evaluated and initiated loan lending processes
• Facilitated weekly training sessions for employee
• Conducted work through on the “AS-IS” and “TO-BE” P &L
• Specialized on handling corporate and commercial related accounts and finances
• Attended management regional meetings
• Conducted scrum meetings with my team
• Facilitated meetings with commercial companies and government contractors to identify synergy, discuss potential business relationships, and nurture company growth through strategic business development and next-round financing.
• Participated in credit review decision meetings

Environment: Flex Cube, Oracle, MS SQL Server, UML, Microsoft Visio, MS Word, MS Excel, Pivot.