PROFESSIONAL SUMMARY:

• IT professional with 7 + years of diverse experience in all the phases of the Software Development Life Cycle (SDLC) with strong experience and in - depth knowledge of Business Requirements gathering & Use Case Modeling, Business Processes, Change management process and Project management in Healthcare, Health Insurance, Retail, Ecommerce & ERP and Telecommunication domain. Seeking a challenging role as a Sr. Business Analyst with a progressive organization that values innovation and expertise.
• Experienced in gathering user requirements, analyzing and preparing project deliverables such as Project Charter, Project Management Plan (PMP), Business Requirement Document (BRD) /Product Requirement Document (PRD) and Functional Specification Document (FSD).
• Extensive working knowledge and Experience of the phases in the Project Management lifecycle, tools and techniques.
• Working knowledge and experience with Insurance Claims processing and adjudication processes with knowledge of EDI 835/837.
• Familiar and proficient in solving problems using DMAIC methodology.
• Proficient in using Microsoft Project 2010 for creating projects, tracking and maintenance.
• Complete knowledge and understanding of Software Development Life Cycle (SDLC), Agile, RUP & Waterfall Methodology.

SKILL SUMMARY:

Languages: C/C++, HTML, CSS, XML/XSL, JavaScript,J2EE, SQL

Operating Systems: Windows 7.0/Vista/XP/2000

Tools: MS Visio, MS Project 2010, MS word, MS Excel, MS Power Point, TOAD MS-SharePoint, Lotus Notes, Unifi, Empower, MortgageBot, ACTSRational Rose Doors, Caliber RM, Oracle, SQL Server 2008 SSRS, HP Quality Center, Win Runner, Crystal reports

Statistical Tools: IBM SPSS,JMP7

Industry Standards: Six Sigma, PMI

Database Mgt. Systems: Oracle, SQL Server 2005

Processes & Metrics: Requirements Analysis, Use Case Analysis, RUP, RFI/RFP, Project Management, Risk Management, Quality Management

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI

Sr. Business Analyst

Responsibilities:

• Responsible for business process analysis that includes requirements facilitation, definition & analysis, Business process design and mapping.
• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards.
• Used MS-Visio BPMN for developing Medicaid AS-IS and TO-BE business process flow.
• Performed Gap Analysis of the processes to identify and validate requirements.
• Prepared questionnaire based on the System Analysis Performed for all entities.
• Assess system, business process impact of the ACA act on the existing Medicaid business process and systems.

Confidential, Austin, TX

Sr. Business Analyst

Responsibilities:

• Interview business owners and served as a main point of contact for the projects
• Document all outcomes including minutes, action items, and next steps; track and resolve all action items in support of the sessions
• Interfaced with team leaders, identify and analyze the given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation. Communicated with executives, managers and other stakeholders regarding project scope
• Generated a detailed requirements document describing the template and the usability of the reports using Visio
• Responsible for business process analysis that includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
• Conducted meetings and JAD sessions for project definition, resource identifications and deliverable prototype identification
• Interfaced with developers, analysts, customers and project managers to discuss requirements and recommended solutions, to help resolve issues.
• Managed the client/customer's requirements and managing the client's expectations in line with committed Service Level Agreements (SLA)
• Interface and coordinate with senior IT management on regional basis to ensure customer satisfaction including SLA compliance audits
• Provided maintenance support includes solving the service request raised by the end user by providing effective solutions for business within the time frame agreed upon in the SLA
• Lead the User Acceptance Testing efforts to verifying that the developed reports meets the requirements
• Organized Change Control Board meetings for any changes to the requirements and also helped facilitate the Approval process
• Helped prepare project plan and milestones and provided weekly updates to the Stakeholders and the Business Team on the progress of the project.
• Involved in architecting the Reports for Analysis
• Applied technical and business knowledge to analyze client requirements in project areas like IT testing and product acceptance, new business operating models.

Environment: Quality Center, ORACLE10g, TOAD, Windows XP, HTML, Excel, Outlook, Java, SQL, Business Objects, HIPAA, SQL Server 2008 SSRS, MS Office, MS Project 2010, Crystal reports

Confidential, Baltimore, MD

Sr. Business Analyst

Responsibilities:

• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application
• Created Business process workflow diagrams using IBM business process modeler
• Developed business proposals and RFP responses and trained others in this capability
• Helped with the design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process
• Designed and developed use cases, activity diagrams, and sequence diagrams using UML
• Performed Gap Analysis of the processes to identify and validate requirements
• Design, development, implementation and roll-out of Micro strategy Business Intelligence applications
• Applied a detailed COCOMO for determining the cost driver’s impact on each step of the project life cycle
• Prepared questionnaire based on the System Analysis Performed for all entities.

Environment: RUP, UML, UAT, SDLC, Rational Rose, Rational Requisite Pro, Oracle 8i, MS Access, MS Visio, MS project.

Confidential, Tulsa, OK

Sr. Business Analyst

Responsibilities:

• Developed a good understanding of existing business process through document analysis and by observing business users perform their tasks.
• Worked closely with primary care physicians (PCP), clinical support staff like nurses, clinical assistants and with specialist physicians to gather requirements information for RMS.
• Facilitated joint sessions with developers and business stakeholders to elicit, elaborate and review requirements.
• Worked extensively on requirements for setting up appointments, collaboration between primary and specialist care as regards to sharing patient charts, requesting tests, exchanging notes, etc.
• Leveraged strong relationships with both the business and technology teams to collect high quality requirements resulting in successful end products.
• Implemented the Rational Unified Process (RUP) methodology guidelines with its various workflows and artifacts in Requirements Management and Development.
• Completed all deliverables and project tasks in a timely manner with a high degree of quality by successfully multi-tasking and by prioritizing tasks appropriately.
• Modeled user requirements by creating Use Case and Activity Diagrams in Rational Rose.
• Developed Functional Requirement Document and Use Case Specification document.
• Coordinated with developers to ensure they had a full understanding of the user requirements.
• Conducted structured walkthroughs with developers and subject matter experts to validate the requirements.
• Interacted with the technical team in resolving the reported bugs and other technical issues.

Environment: Windows, Java, J2EE, Oracle, UML, Rational Rose, MS Office

Confidential

Business Analyst (Retail Industry)

Responsibilities:

• Liaison with business sponsors to understand business functioning and detailed processes, gather Business Intelligence requirements and deliver appropriate solutions.
• Proactive identification of opportunities to leverage Business intelligence to improve organization profitability and efficiency.
• Identify needs, examine architectural options, and develop system solutions.
• Assess system impact, determine high level project feasibility, examine requirement readiness, evaluate resource requirements, and estimate deliverable timelines.
• Solution architecture designing in close interaction with the application engineering teams.
• Create technical specifications for BI applications including Data models, Source Target Mapping, Data Flow Diagrams, Star schema and Report Templates.
• Spearheading the development process, in coordination with Subject matter experts and development teams.
• Discuss operational scenarios, identify issues and errors and resolve them. Review all the work products being delivered to the end user.
• Responsible for end-to-end delivery of the project.
• Provide user trainings and obtain user acceptance sign off.

Environment: MS Visio, MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, Project), Requisite pro,Test cases & Test plans, Test Traceability Matrices, SQL.

Confidential

Assistant Developer / Business Analyst

Responsibilities:

• Project planning, project scheduling, and Software Requirement Specification (S.R.S.).
• Requirement gathering, requirement engineering, cost benefit analysis, Gantt chart, Software Process Model- Water Fall Process Model.
• Use cases, sequence diagrams and class diagrams.
• Designed database, created tables, generating SQL queries, data dictionary, and E-R diagrams.
• Programming/coding using and front end designing.
• Requirement validations, test cases, and testing report summary and User Acceptance Testing (U.A.T.).
• Made report and Presentation.

Environment: .NET Framework 3.5, ASP.NET 2005, Microsoft SQL Server 2005, Unified Modeling Language (U.M.L.), HTML, Adobe Photo shop, Microsoft Office Suite (Power Point, Visio, Word, Project), Software Development Life Cycle Phases.