OBJECTIVE:

Seeking a challenging role as a Project Coordinator/Sr. Business Analyst with 9 years of diverse experience in all the phases of the Software Development Life Cycle (SDLC) with strong experience and in - depth knowledge of Business Requirements gathering, Use Case Modeling, Business Process Modeling, Service design, Service strategy, Business Rules, Process Design, Project Coordination and Project management tools and techniques in Healthcare, Health Insurance, Retail & Ecommerce domain.

PROFESSIONAL SUMMARY:

• Familiar and proficient in solving problems using DMAIC methodology
• Strong leadership qualities, interpersonal skills, quick learner and ability to work in a team
• Strong analytical and problem solving skills, result oriented with excellent written and oral Communication skills
• Proficient in using Microsoft Project 2010 for creating projects, tracking and maintenance
• Excellent Working experience in Project Coordination, Project management tools and Techniques i.e Microsoft Project 2010, Risk+
• Excellent experience in developing Risk Management Plan and creating contingency Plan.
• Complete knowledge, understanding & experience in Software Development Life Cycle (SDLC) i.e. Agile( Scrum), RUP & Waterfall Methodology
• Experience in creating technical specifications for BI applications including Data models, Source Target Mapping, Data Flow Diagrams
• Excellent knowledge of The ACA Act, HIPAA security policies, MMIS, MITA and Semantics of Business Vocabulary and Rules (SBVR) specification
• Working knowledge and experience with Insurance Claims processing and adjudication processes, Enrollment, Membership and associated EDI ( 834, 835, 837) and ICD 9- ICD 10 and Affordable Care Act( ACA)
• Excellent knowledge of the Patients Admissions, reporting methods & procedures, Referral Management system( RMS) and maintenance & transmission of Electronic Medical records( EMR)
• Excellent knowledge and working Experience with reports and records( paperless & electronic)
• Good Knowledge of the PCP( Primary Care Physicians) business rules, overall functionality and semantics
• Worked on Data Extraction, Data Transformation, Data Loading and Data Analysis
• Strong understanding of database-driven report, data modeling and data mining
• Excellent knowledge of Data Warehousing with good ETL, PL/SQL concepts and techniques
• Familiar with security best practices, standards, authentication key concepts and proper implementation with good understanding of Enterprise application architecture
• 8+ yrs of Experience in gathering user requirements, analyzing, validation and preparing project deliverables such as Project Charter, Project Management Plan(PMP), Business Requirement Document (BRD) / and Functional Specification Document (FSD)
• 3+ yrs of experience in .Net Environment
• Extensive experience in Eliciting and Documenting Business rules
• Extensive working experience in PL/SQL, database concepts, C/C++, C# and MS Visual Studio 2010
• Extensive experience is creating process maps using BPMN
• Experience in developing use case stories, high level, detailed design documents & Mockup Screens
• Extensive Working experience with HP Quality Center, Rational Req Pro, Rational Rose, Visio & Aris Express 2.3, MS SharePoint, Lotus Notes 8.5
• Experience in software testing which involved development of Test Cases, Test Plans, Test Validations and Test Scripts and performing UAT
• Extensive experience in Manual and Automated testing of Client/Server and Web-based applications With Focus on System Analysis and Quality Assurance using Quality Center, WinRunner and Loadrunner
• Proficient in Statistical Modeling and Qualitative Statistical Analysis techniques with Experience In IBM SPSS

SKILLS:

Languages: C/C++,C#, HTML, CSS, XML/XSL, JavaScript,J2EE,.Net, SQL

Operating Systems: Windows 7.0/Vista/XP/2000

Tools: MS Visio, Project 2010, word, Excel, Power Point, SharePoint, Toad, Lotus Notes 8.5, Unifi, Empower, MortgageBot, ACTS, Teradata 7.1 Doors, Caliber RM, Oracle, SQL Server 2008 SSRS, HP Quality CenterReq Pro, HP Service Manager, MS Studio 2010, Win RunnerLoad Runner, Crystal reports, Informatica 8.6, OBI Apps

Statistical Tools: IBM SPSS,JMP7

Industry Standards: Six Sigma,PMI

Database Mgt. Systems: Oracle, Teradata, SQL Server 2005

Processes & Metrics: Requirements Analysis, Use Case Analysis, RUP, RFI/RFP, Project Management, Risk Management, Quality Management, Service DesignService Strategy, Service Catalog

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Project Coordinator/BA Lead

Responsibilities:

• Work with planner and leads to develop schedule for call projects
• Creates/owns/manages dependencies, issues, and risks
• Facilitate meetings (set agenda, facilitate discussion, ensure action items are completed)
• Support projects so work is moving forward and delivery dates are met
• Hold project team members accountable for their commitments and actions
• Serve as a backup to the PM when necessary
• Assist PM in the completion of Phase Deliverables
• Attend phase 1 delivery meetings
• Lead Team of 6 BA’s and 3 SME’s
• Gathered Information, analyzed the information gathered, reviewed the documents having the functional or business requirements and business rules
• Reviewed AS-IS and TO-BE business process flow and helped in developing the narratives
• Performed Gap Analysis of the processes to identify and validate requirements
• Validated traceability and present to owner any untraced requirements and created RACI Matrix
• Reviewed Functional Requirement Document, Use Case Specification document, Activity Diagrams, Sequence diagrams and Class Diagrams
• Prepared questionnaire to collect feedback for the System Analysis performed for all entities
• Engage Project Managers and core teams to help them understand the deliverable acceptance process by attending their team meetings upon request, attending DC6 Program meetings, and answering ad hoc questions.
• Communicate Acceptance Process updates to DC6 by scheduling sourcing presentations, sharing information via DC6 Sharepoint site and direct communications with analysts.
• Attend weekly Work Order Manager Meetings (consist of manager representation from every DC) to keep updated on issues, concerns, updates across DCs.
• Coordinate the Acceptance Delivery Process with Leads by identifying vendor deliverables, following up with leads regarding acceptance criteria.
• Assist Call Teams with understanding the Acceptance Process and ensure the process is being followed.
• Primary technical point of contact with management and various technical personnel on project from project inception through completion.
• Developed Traceability Matrix, project schedules, coordinates project status meetings, managed resources in all phases of the project
• Developed Risk Management Plan and was involved in implementation and detailed qualitative and quantitative analysis
• Conduct and facilitate RET( Risk Estimation Tool) sessions for recently activated Projects in DC6
• Conduct and facilitate Risk ID(identification) sessions for High Risk Projects in DC6
• Communicate Risk management Reporting to leadership and in corporate suggestions and feedback received time to time
• Drive ownership and ensure risk response activities for logged risks
• Escalate risks /issues to the ICP Integration Office and other governance teams as and when required
• Engage the ICP Risk Community of Practice
• Ensure risk response planning and support activities are visible and adequate

Confidential, Lansing, MI

Project Coordinator/Sr. BA

Responsibilities:

• Responsible for business process analysis that includes requirements facilitation, definition & analysis, Business process design and mapping
• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
• Assess system, business process impact of the ACA act on the existing Medicaid business process And systems
• Analyzed HIPAA security policies and MITA regulations in developing the Business Process and Leveraging it with the existing processes and improve the administration of the Medicaid Programs
• Liaison with business sponsors to understand business functioning and detailed processes, gather Business Intelligence requirements and deliver appropriate solutions
• Guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation
• Facilitate daily standup meetings working as a Scrum master and documented blockages, stumbling blocks and resolve them accordingly ASAP as well be a part of and conduct Sprint planning meetings, Product backlog meetings, End of Cycle meetings and Retrospective meeting
• Document all the outcomes and the detailed planning done in those meetings and schedule accordingly and follow up with the Product owner and the development teams
• Assessed and monitored progress to meet deadlines, standards and cost targets
• Primary technical point of contact with management and various technical personnel on project from project inception through completion.
• Developed Traceability Matrix, project schedules, coordinates project status meetings, managed resources in all phases of the project
• Developed Risk Management Plan and was involved in implementation and detailed qualitative and quantitative analysis
• Created Biweekly Report on schedule, cost, and execution performance
• Performed Gap Analysis of the processes to identify and validate requirements
• Analyzed business requirements, Business Rules, business process and system architecture/design.
• Assisted in establishing and managing a common SDLC (System Development Life Cycle) process for all regulated system development/procurement, review regulated documents (SOPs, Policies and Procedures)
• Gathered Information, analyzed the information gathered, documented the functional or business requirements and business rules
• Used MS-Visio BPMN for developing Medicaid AS-IS and TO-BE business process flow and developing the narratives
• Performed Gap Analysis of the processes to identify and validate requirements
• Prepared questionnaire to collect feedback for the System Analysis performed for all entities
• Created reports using Crystal Reports
• Analyzed and documented the requirements for federal and state reporting and data integrity processes
• Proactive identification of opportunities to leverage Business intelligence to improve organization profitability and efficiency

Environment: HIPAA, MITA, ACA Act 2014,ICD 9/10,EDI 834,835,837, SQL Server 2008, MS Word, Visio BPMN, Excel, Outlook, MS Project 2010, Crystal reports, ORACLE10g, Windows 7, HTML, .Net, Java, SQL, Rational Requisite Pro, Agile ( Scrum) Framework, Aris Express 2.3

Confidential, Austin, TX

Sr. Business Analyst/Project Coordinator

Responsibilities:

• Generated a detailed requirements document describing the template and the usability of the reports using MS Visio 2007
• Managed project deliverables within Req Pro for program to include establishing projects and associated functions
• Used MITA’s national framework to support improved systems development and health care management for the Medicaid enterprise
• Worked with the Implementation of the ICD 10 codes and various EDI( 835, 834,837) transactions
• Validated traceability and present to owner any untraced requirements
• Developed Functional Requirement Document, Use Case Specification document, Activity Diagrams, Sequence diagrams and Class Diagrams
• Responsible for writing high level design and detailed design documents and Managed approval cycle of deliverables
• Developed the AS-IS and TO-BE Medicaid Business process using MS Visio BPMN
• Develop reports and customized ad hoc reports utilizing Rational Requisite Pro, Microsoft Word and Created training and application manuals for the supporting program
• Conducted walk-throughs, demonstrations, and training sessions for program
• Conducted Daily Standup meetings working as a Scrum master and documented all the tasks done by individuals and what are they planning to do, get to know about the blockages and issues and resolved them ASAP
• Conducted Sprint Planning meetings and documented all items as planned and develop a schedule and a detailed planning document as well as Retrospective meetings and analyze the outcomes and document the Lessons learned vital for similar future projects and foster continuous improvement and growth
• Performed Gap Analysis, ROI analysis
• Conducted Weekly status meetings with the Stakeholders and briefed about the current status of the project, constraints and issues or risks associated and action plans
• Primary technical point of contact with management and various technical personnel on project from project inception through completion.
• Developed project schedules, coordinates project status meetings, managed resources in all phases of the project
• Created and managed project schedules, generated reports on Project current status on cost, schedule, issues identified and risks and create Plans accordingly
• Performed the EV analysis and created monthly reports
• Responsible for business process analysis that includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
• Ensured that there is a good traceability between requirements, high level design and detailed design.
• Responsible for taking the design docs through a peer review process with customer.
• Conducted meetings and JAD sessions for project definition, resource identifications and deliverable prototype identification
• Interfaced with developers, analysts, customers and project managers to discuss requirements and recommended solutions, to help resolve issues.
• Performed functional and acceptance testing (develop test plans & test cases and run test cases); Created training material and delivered training to end users
• Managed the client/customer's requirements and managing the client's expectations in line with committed Service Level Agreements (SLA)
• Interface and coordinate with senior IT management on regional basis to ensure customer satisfaction including SLA compliance audits
• Provided maintenance support includes solving the service request raised by the end user by providing effective solutions for business within the time frame agreed upon in the SLA
• Applied technical and business knowledge to analyze client requirements in project areas like testing and product acceptance, new business operating models
• Interview business owners and served as a main point of contact for the projects
• Document all outcomes including minutes, action items, and next steps; track and resolve all action items in support of the sessions
• Liaise with project stakeholders directly to define and deliver their needs
• Interfaced with team leaders, identify and analyze the given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation. Communicated with executives, managers and other stakeholders regarding project scope

Environment: Quality Center, ORACLE10g, TOAD, Windows XP, HTML, .Net, Excel, Outlook, Java, SQL, Business Objects, Agile Scrum Framework, IBM Rational Requisite Pro, HIPAA, SQL Server 2008 SSRS, MS Office, MS Project 2010, Crystal reports, ICD9/10, EDI 835/837/834, HIPAA, MITA

Confidential, Baltimore, MD

Project Coordinator/Sr.Business Analyst

Responsibilities:

• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application
• Created Business process workflow diagrams using IBM business process modeler
• Developed business proposals and RFP responses and trained others in this capability
• Helped with the design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process
• Designed and developed use cases, activity diagrams, and sequence diagrams using UML
• Performed Gap Analysis of the processes to identify and validate requirements
• Helped in creation, approval and use of Test Plans, Test Cases, Test scriptsand Defect Reports over the years across multiple projects
• Used SQL TERADATA ASSISTANT for creating the SQL queries for the business flow
• Extracted data and transformed and loaded into the Warehouse using Informatica 8.6
• Created Mappings, Mapplets, workflows, wrote SQL Queries and customized the mappings according to the business needs and requirements and incorporating business rules
• Design, development, implementation and roll-out of Micro strategy Business Intelligence applications
• Applied a detailed COCOMO for determining the cost driver’s impact on each step of the project life cycle
• Prepared questionnaire based on the System Analysis Performed for all entities.
• Created User and application manuals and conducted training sessions for the programs
• Created reports utilizing Rational Requisite Pro,, Microsoft Word and Excel,

Environment: RUP Methodology, UML, UAT, SDLC, CRM, Rational Rose, Rational Requisite Pro, Oracle 8i, Java, .Net, Teradata, MS Access, MS Visio, MS project 2010

Confidential, Tulsa, OK

Sr. Business Analyst/ Rules Analyst

Responsibilities:

• Developed a good understanding of existing business process through document analysis and by observing business users perform their tasks
• Worked closely with primary care physicians (PCP), clinical support staff like nurses, clinical assistants and with specialist physicians to gather requirements information for RMS
• Eliciting Business Rules and Documenting them following the formal business rule development methodology and considering the SBVR specification
• Gathered detailed information and understanding about the Electronic Medical Records so as to align it to the RMS i.e Referral management system.
• Documented Analyzed the reporting and record maintenance business process and developed business process modeling using Visio 2007
• Analyzed and documented a high level data flow diagram so as to showcase the data flow between the RMS, EMR and external entities so as to foster efficient data flow and communication
• Facilitated joint sessions with developers and business stakeholders to elicit, elaborate and review requirements
• Worked extensively on requirements for setting up appointments, collaboration between primary and specialist care as regards to sharing patient charts, requesting tests, exchanging notes, etc.
• Leveraged strong relationships with both the business and technology teams to collect high quality requirements resulting in successful end products
• Implemented the Rational Unified Process (RUP) methodology guidelines with its various workflows and artifacts in Requirements Management and Development
• Completed all deliverables and project tasks in a timely manner with a high degree of quality by successfully multi-tasking and by prioritizing tasks appropriately
• Modeled user requirements by creating Use Case and Activity Diagrams in Rational Rose
• Developed Functional Requirement Document and Use Case Specification document
• Coordinated with developers to ensure they had a full understanding of the user requirements
• Conducted structured walkthroughs with developers and subject matter experts to validate the requirements
• Interacted with the technical team in resolving the reported bugs and other technical issues

Environment: Windows, Java, J2EE, .Net, Oracle, UML, Rational Rose, RUP Methodology, MS Office

Confidential

Business Analyst

Responsibilities:

• Liaison with business sponsors to understand business functioning and detailed processes, gather Business Intelligence requirements and deliver appropriate solutions
• Proactive identification of opportunities to leverage Business intelligence to improve organization profitability and efficiency
• Interfacing with customers to assist in presenting detailed analyses and ongoing client support
• Identify needs, examine architectural options, and develop system solutions
• Interface with B2B and few times B2C partners to analyze and enhance information flow in terms of electronic transaction records
• Assess system impact, determine high level project feasibility, examine requirement readiness, evaluate resource requirements, and estimate deliverable timelines
• Modeled user requirements by creating Use Case and Activity Diagrams in MS Visio
• Developed Functional Requirement Document and Use Case Specification document
• Solution architecture designing in close interaction with the application engineering teams
• Spearheading the development process, in coordination with Subject matter experts and development teams.
• Discuss operational scenarios, identify issues and errors and resolve them. Review all the work products being delivered to the end user
• Responsible for end-to-end delivery of the project
• Provide user trainings and obtain user acceptance sign off

Environment: MS Visio, MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, Project), CRM, Requisite pro,Test cases & Test plans, RUP Methodology, Test Traceability Matrices, ANSI X12 EDI,OCI, SQL

Confidential

Assistant Developer / Business Analyst

Responsibilities:

• Project planning, project scheduling, and Software Requirement Specification (S.R.S.).
• Requirement gathering, requirement engineering, cost benefit analysis, Gantt chart, Software Process Model- Water Fall Process Model.
• Use cases, sequence diagrams and class diagrams.
• Designed database, created tables, generating SQL queries, data dictionary, and E-R diagrams.
• Programming/coding using and front end designing.
• Extensively used SQL TERADATA ASSISTANT for creating the SQL queries for the business flow.
• Involved checking and comparing data between Source files and database.
• Created and trouble shooted UNIX, BTEQ, MLOAD, FLOAD scripts.
• Monitoring of server processes and bouncing critical processes.
• Attended and resolved Remedy tickets Assigned by Tier 1.
• Escalations using standardized procedures involving emails and Remedy Tickets.
• Requirement validations, test cases, and testing report summary and User Acceptance Testing (U.A.T.).
• Made report and Presentation.

Environment: .NET Framework 3.5, ASP.NET 2005, Microsoft SQL Server 2005, Unified Modeling Language (U.M.L.), HTML, Adobe Photo shop, Microsoft Office Suite (Power Point, Visio, Word, Project), Software Development Life Cycle Phases