IT Business Analyst Resume

SUMMARY:

To obtain a position as an Information Technology Business Analyst.

SKILLS:

Project Manager

Business Analysis

IT Strategist

Kaizen

Kepner - Tregoe Analysis

RFP Designer

RFI Designer

Solution Implementer

SQL Server 2012

SDLC Process

Document Analysis

ITIL Processes

RTM

BRD

Database Admin

Microsoft Access

Microsoft Visio

Microsoft Project

Microsoft SharePoint

Advanced MS Office

UML Design

Cisco Configuration

HTML 5

CSS 3

JavaScript

PHP

Adobe CS4 Suite

Graphic Designer

Advertising Analysis

Problem Solver

PROFESSIONAL EXPERIENCE:

Confidential

IT Business Analyst

Responsibilities:

Engaged internal business customers and various IT service delivery departments to elicit and manage business requirements and deliver solutions throughout the project, which resulted in projects being completed more efficiently.
Developed and maintained documentation within both Waterfall and Agile delivery models, which allowed the functional areas to achieve or exceed business and project objectives.
Managed the solution selection efforts for business units through execution of market research and RFI/RFP/RFQ and KT evaluation methodologies, which resulted in those businesses obtaining more efficient products at lower costs.
Analyzed, identified and/or recommended opportunities for processing and workflow efficiency and consistency, thereby achieving higher quality of processes and procedures.
Participated in test planning of new systems or system enhancements and coordinated/participated in the implementation process. Recommended project acceptance, modification or rejection based on test results.

Confidential

IT Project Manager

Responsibilities:

Managed Print Services Program Implementation
Led cross - functional teams to deliver technology for new products and new processes that increase security protocol for printing globally and thereby lower printing costs.
Managed projects within the Print Program through the defined innovative cycle and SDLC cycle, resulting in them being completed on time and within budget.
Collaborated with receiving businesses within Confidential for successful transfer of new products and processes, which resulted in higher efficiency within Confidential Incorporated.

Confidential

Data Configurator

Responsibilities:

Created information in the front end Confidential Health System.
Entered assessments for nurses and patients to fill out, forms for patient to fill out during visits, progress notes to be completed by nurses and doctors, and format bed charts.
Used bidirectional in their backend SQL server to connect the information.

Confidential

Intern Software License/Asset Management

Responsibilities:

Developed SharePoint site to aggregate information from multiple business areas.
This provided better visibility into the team/business unit manager’s software licenses, resulting in increased compliance.
Developed an appropriated list of software titles for the network, with a view for end users to have easy access.
This decreased ticket times throughout the network and allowed end users to understand and find alternative software titles.
Managed projects, developed master Excel spreadsheets, collected and analyzed data.

Confidential

Perioperative Secretary & Front Desk Administrative Officer

Responsibilities:

Scheduled pre-op and post-op appointments and organized patient information before surgery.
Developed system to calculate nurses’ average time.
Created a virtual tour for directing and explaining the pre-op process to patient

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