SUMMARY:

• 10+ Years in Business Analyst Experience Excellent in IT Project Based Environment
• Business Analyst & Project Management Certification
• Demonstrated Successful Track Record Of Delivering Projects Of Medium Or Above Priority
• Exhibited Leadership Ability With A Track Record of Developing People & Achieving Challenging Objectives
• Strong Communication Skills & Ability To Understand & Simplify Complex Material
• Microsoft Word Microsoft PowerPoint, Access, Publisher, Internet Explorer, Excel Outlook, QuickBooks
• Fulfilling Requests from Users
• Revenue Package Activity Record (RPAR)
• Written Proof of Delivery
• Third Party Pickup flag to reduce Fraud
• Flying Tiger merger system requirements to pass information from Confidential system ( Confidential ) to Flying Tiger system (KIAC)
• Workstation Migration for 16 Call Center user requirements
• Confidential manual use requirements for 16 call centers
• Fulfilling Requests from Users
• Analyze production issues in coordination with IT and provide resolution for the user
• Improve Credit and Collections issues
• Users where using spreadsheets to record credit and collections issues
• IT solution implemented
• Centralized all payments, back account management and accurately management reports
• Update Known Error Database for repeated tickets
• Flying Tiger merger. Repeat tickets for data transfer between Confidential and Kiac
• New Products and Services including COD, Next Afternoon
• Workstation Migration - Graphical User Interface error messages
• Registration Assistance error messages and repeat tickets
• IntraNet error messages and repeat tickets
• Human Resources interview and hiring error messages and repeat tickets

PROFESSIONAL EXPERIENCE:

Confidential, Memphis, TN and Los Angeles, CA

Business Analyst

Responsibilities:

• Worked with Business Users, technical teams in getting the sign-offs for BRDs, FRDs.
• Responsible for the entire walk through for Functional Specs to development team and QA team.
• Confidential and KIAC were prime focus of this project.
• Responsible for conducting daily touch point meetings for with business, development and testing teams in this Quality Improvement environment.
• Involved in creating test data for QA team for Confidential and KIAC, 225 transactions.
• Analyzed customer needs and existing functions in the area of Heavyweight Shipment Pickup Request, Proof of Delivery and Damage Claims to determine feasibility, consistency with the established scope of work.
• Conducted training sessions for better understanding, operability for the new claim processing system called Heavy Weight Shipments.
• UAT documentation and training at Confidential (16 Call Centers) and Flying Tiger Call Center (Los Angeles, CA).
• Designed and developed use cases, activity diagrams and sequence diagrams

Confidential, Memphis, TN

Project Leader

Responsibilities:

• Understanding the client requirements and functionalities.
• Worked as a project lead & reporting focal.
• Review of Change Requests
• Develop and review Test cases based on the Change Requests.
• Executing test cases and Updating test cases based on the implementation changes.
• Deployment of the manual into Production environment.
• Log and Track requested changes.
• Generating reports to Sr. Management using Project Management tools
• Participating in review meetings and conference calls.

Confidential, Deer Park, IL

Senior Business Analyst

Responsibilities:

• Sells Consulting Service To Small & Mid-Size Business Owners
• Implements, updates, and maintains automated, direct connect and/or manual eligibility data
• Interacts with internal partners and/or external clients/vendors
• Generates reports to identify and resolve discrepancies
• Identifies process improvement opportunities for own cases
• May negotiate and resolve eligibility with clients
• May provide technical support for the electronic processing of eligibility
• Ensures customer data is installed accurately and timely
• May work with client's format and internal Systems to resolve errors

Confidential, Memphis, Tennessee

Senior Project Planning Analyst

Responsibilities:

• Coordinate and direct IT related projects meet user requirements for 16 Call Centers and 4,000 employees
• Analyzes all work processes and provides recommendations based on analysis and review
• Assists Call Center VP and IT Management in the monitoring of the performance of weekly and monthly key indicators for Call Center projects and interim by gathering accurate data through a variety of database products
• Supports the Call Center VP and IT Management with biweekly conference calls with Project Facilities through the preparation, review, analysis and validation of reports and analysis
• Assist Call Center VP and IT Management, as requested, with financial reporting matters. Develops periodic benchmark performance reports which are accurate and balance to the general ledger, or other standard relative to the data being analyzed
• Process, analyzes, evaluates and validates month end reporting package for Call Center VP and IT Management by the 5th of the following month
• Process quarterly reports for delivery by the 15th of the month following quarter end
• Performs other duties as directed by the Call Center VP and IT Management
• Any other duties as deemed necessary to provide quality service to the 16 Call Centers and 4,000 employees
• Gather data from multiple facilities to prepare monthly reporting
• Administrator & trainer of Confidential systems and system for remote employees for projects including