SUMMARY

• Over 8+ years of IT and Management experience in Software Development Life Cycle (SDLC) and Project Life Cycle working as Business Analyst mainly in Property and Causality domain.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
• Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle, understands the workflow concept, ability to gather and document the 'As - Is' and 'To-Be' processes
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures
• Experience in creating functional design document for User Interface, Insurance Forms and Underwriting Rules.
• Worked in a software development IT shop, created quality documentations such as Requirements Documents, Design Document, Test Plan and User Acceptance Test Plans. Self-starter with excellent time management skills
• Writing Use cases and producing Use Case Model, Analysis model, Behavior diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Visio
• Used Quality Center, Rational Unified Process (RUP), Rational Rose, Requisite Pro.
• Defining Test Cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT)
• Strong knowledge of the Systems Development Life Cycle (SDLC) models such as Water Fall, Agile and RUP.
• Extensive experience in the field of Business Analysis,DataWarehouse, Business Modeling, Documents Processing, Process Re-engineering and Decision Support Systems.
• Performed Policy and Billing Center Integration Testing on various Billing Instructions.
• Strong Experience on implementation of Guidewire Billing Center 7.0, Policy Center 7.0 and Claim Center 7.0 integrations
• Experience in testing applications for Commercial Lines Insurance such as Ocean Marine, Other Liability, Commercial Automobile, General Liability and Commercial Property.
• Worked with all stages of testing namely, Integration Testing and System Testing using automated test tools and User Acceptance Testing using manual tests.
• Performed Back End Testing manually using complex SQL Queries.
• Extensive experience in implementing QA Methodologies, Test Procedures, Test Plans, Test Cases, Scenarios and Test Deliverables.
• Using project management tools like MS-Project for status reporting and planning.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments
• Highly motivated, organized and results and detail oriented with excellent interpersonal, communication and presentation skills. Proven capability of adapting to new and fast changing technologies.

TECHNICAL SKILLS

Project Methodologies: Agile, Waterfall, UML, RAD

Business Modeling Tools: Rational Rose, MS Visio

Bug Reporting Tools: Rational ClearQuest, Quality Center, TestDirector

RDBMS: SQL, TOAD, SQL Server, MySQL, MS Access, Oracle, Teradata

Requirement Management Tools: Rational RequisitePro

Defect Tracking Tools: Rational ClearQuest, TestDirector

Operating Systems: Windows NT/XP/2000, UNIX

Quality Assurance: Software Application Testing Life Cycle

Business Applications: MS Project, Microsoft Office Suite, MS Outlook

PROFESSIONAL EXPERIENCE

Confidential, Carbondale, IL

Sr. Business Analyst

Responsibilities:

• Gathered requirements from the business users, Underwriting, Compliance and Operations team.
• Used AGILE methodology to manage the software development process and assisted as the Product owner in the iteration cycles.
• Responsible for detailing out the user stories and acceptance criteria and eventually deciding the user stories that could be included in a Sprint.
• Participated in product backlog grooming sessions, sprint planning meetings, sprint review meetings, sprint retrospective sessions.
• Created, iterated, prioritized and groomed user stories that make up the Scrum project’s product backlog.
• Through understanding of ISO rules for homeowner and auto insurance and conversion of the same into Business Requirements.
• Worked extensively on the issue module of Homeowner, Dwelling Fire, Umbrella and Auto insurance by gathering requirements from the business & underwriting department.
• Integrating and mapping existing Accounting data to Billing Center
• Created User Stories based on the discussions with SME's for the customization of Guidewire Product for the Policy center application, Billing Center and Claims Center.
• Involved in documenting business processes for Homeowners (Dwelling Fire- windstorms, hail, vehicles, aircraft, volcanic eruptions, etc), Umbrella and Auto insurance (Model year, Make, Loyalty Discount, etc) into the Business Requirement Document BRD .
• Thorough understanding ofunderwriting process including policy lifecycle, issue, coverage and rating.
• Worked on developing a new policy system for quote, new business, endorsements, cancellations, reinstatements and renewals.
• Created use cases, flowcharts, sequence diagrams and activity diagrams to capture the behavioral requirements of the system.
• Documented project processes and procedures, and version controlled them using Rational Clear Case.
• Coordinated with the QA team in using Rational Clear Quest for defect tracking for the complete issue module including policy, risk, coverage, future underwriting cancellations part.
• Involved Tested and Validated Billing data in Guidewire Billing Center.
• As the names go policies are generated using the Policy center, payments are processed using the Billing center, which is also used to take care of the invoices, due payments, various payment methods and customer history. Payments are made using the Payment manager
• Ensured good performance of the assigned efforts to the mutual satisfaction of the business partners/sponsors.
• Experience assisting with product configuration for commercial line product such as commercial auto insurance and worker compensation.
• Involved in developing test strategy and test plans to ensure that test cases reflect user needs for the functional, user interface, performance, and usability and security requirements.

Environment: Agile, MS Office suite, Rational Rose, Requisite Pro and Rational Clear Quest, Guidewire Billing Center, Policy Center and Claim Center integrations

Confidential, Columbus, OH

Sr. Business Analyst

Responsibilities:

• Guidewire Claim Center is the project which was undertaken to upgrade the current Claim System to track its claim for both their owned Policy holders and third party applications.
• Conducted walkthrough of BRD in theJAD Sessions withusers and developers. Collected specific information to include in the Functional Requirements Document (FRD).
• Involved in creatingdatamodels for thedatawarehouseand specifydatamapping documents from specificdatasources.
• Proposed and prepared a template for storing e-mails exchanged by the Product Analysts, Underwriters, & Business Analysts for easy reference and retrieval of information in preparing requirements document.
• Monitored claims operations metrics to ensure the operational effectiveness of the captive insured’s business units and stakeholder medical malpractice claims operations.
• Coordinated with QA team in preparing for compatibility testing of Guidewire solution
• Designed and documented workflows and research metrics driving outcomes.
• Developed tactical and strategic metric reports to measure and track trends to make timely appropriate recommendations to support corporate initiatives and enhance results.
• Managed/coordinated key claims operations projects including creating and maintaining project plans and schedules from concept to final implementation.
• Acted as claims operations liaison to IT/Decision Support Services (DSS).
• Delivered business functional expertise on specified applications and processes as well as primary point of contact between stakeholder(s) and IT/DSS for adhoc and periodic reporting.
• Created test plans and executing testing for application enhancements for captive claims operations.
• Created objects from XML documents. Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, Stored Procedures in Sybase Database Servers.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Compared Mainframe Output with Dragon Output for both Homeowner and Auto Insurance.
• Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front end GuideWire Claim Center into the Application database Tables.
• Preparing and updating functional requirement specification document for Guidewire Claim Center 7.2 configuration on the out of box functionality.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Interacted extensively with Under Writers on training them and getting their requirements.
• WriteXMLbusinessrules in the B2B order capture system for automation.
• Worked with Guidewire developers and prod support team to understand various functionalities in Guidewire Policy and Billing Center.
• Developed comprehensive system test scenarios and test scripts.Responsible for performing back-end analysis and testing using SQL queries
• Facilitatedthe User Acceptance Testing (UAT) and documented any issues or defects and eventually got sign off from the relevant parties.
• Analyzed and documented Reinsurance Claims, Billing Collections, and Accounting modules of the application.
• Partnered with the technical areas in the research and resolution of system and process problems especially related to Power Builder platform.
• Provided customer service and support for Property & Casualty risk management needs

Environment: Guidewire, Db2, Oracle, SQL, Java, J2EE, SOAP, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, PMSC; Claim Audit Tool, Work Desk(Image); MVP; Image Central and Central Reporting. LoadRunner, Mercury, WinRunner

Confidential, New York, NY

Business System Analyst

Responsibilities:

• Analyzed the business rules for Auto claim assignments throughout the US, so as to have balanced work load for all the claims reps. The Guidewire Claim center application uses Java to write data from Claim Center to Staging Tables as part of Distributed Team.
• Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front end GuideWire Claim Center into the Application database Tables.
• Gathered, documented, and communicatedbusiness requirementsinto systems design documentation using Business-Modeling concepts.
• Involved in gathering reporting requirements from the business users. Involved in buildingdatawarehouseapplication,
• Gathered and analyzed Reporting requirements and formulated Business Rules for Net Premiums, Investment Income and other financial parameters for the Property & Casualty Personal Line Business as part of the Data Warehouse Initiative with Business Objects as the front end reporting tool
• Created the data process models and workflow process diagrams to understand the XML Web Services in the business logic layer.
• Developed Use Cases, Use Cases diagrams, Class diagrams, Activity diagrams, Sequence diagrams using tools. Experience in conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions and Agile Methodology..
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Involved in designingbusinessuse case scenarios,use case realizations diagrams, and workflow charts for documenting the requirements.
• Monthly and quarterly management meetings with travel liaison for consistent communication.
• Planned, coordinated and scheduled meetings, feasibility studies and surveys as required in order collecting detailed business requirements and specifications which can be used by the development teams.
• Reviewed client business requirements to identify product gaps in theGuidewireproduct.
• Executed test cases to verify if Underwriting Rules are triggering as Hard-Stop/Referral as per the Functional Design of Underwriting Rules.
• Worked on theXMLfiles for the dataimport
• Interacted with representatives in supplying information, reporting defects, and obtaining information for specifications and implementation of the requirements.
• Maintained arequirements traceability matrixin order to keep the clients and all the teams up-to-date with the current progress of the project.

Environment: Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio, GuideWire, .NET, Oracle, Oracle, Java, J2EE, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner

Confidential, Fairfield, NJ

Business Analyst

Responsibilities:

• Evaluated business process requirements to ensure proper system configuration (i.e. identifying key decisions, process changes, pain points, interface issues, training considerations, etc.)
• Studied and assessed the clients systems and business processes.
• Performed requirement analysis, went through all the use cases and workflows.
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Established a business analysis methodology around the Rational Unified Process.
• Streamlined clerical work processes and mapped to the automated system.
• Provided management to quick and easy access to all current economics (i.e. construction status, leasing status, etc.) of the collateral pertaining to all the loans in the portfolio.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Assisted in building a business analysis process model using MS Visio.
• Researched the various steps in the lifecycle and then constructed the system in such a way that the riskier claims could be easily identified and monitored.
• Played a key role in the planning, User Accepted testing, and implementation of system enhancements and conversions.
• Played a Major role in Interface testing both functionally and manually.

Environment: Microsoft Office Suite, Microsoft Visio, Unix, Documentum, SOAP, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, Db2, Oracle, Java, J2EE. Business Objects, Test Director, LoadRunner