SUMMARY

• Senior Business Analyst wif over 12+ years of professional IT experience dat includes Full cycle Implementations, Eliciting Requirements, Analysis of Business Processes, Process Improvement, Testing and Quality Assurance, Project Management, Planning and Budgeting, Resource Allocation, Reporting, Documentation, Technical Analysis and GAP analysis
• Multi Industry/Domain experience: Finance & Banking, Retail & E - commerce, Aviation, Education, Medical, Insurance, Human Resources, Customer Support and Service
• Ability to collect and analyze complex BI data and translate into meaningful interpretation formats, Business analytics, summaries, reports and dashboard views
• Excellent Expertise in implementation of Data Warehouse Concepts, Master Data Management HR, Financial and ERP systems and technologies
• Excellent knowledge in development methodologies and frameworks such as Agile, Waterfall, RAD, UML and ITIL v3
• Proactive team player equally TEMPeffective in independent and collaborative settings; coordinate wif on-site and off-shore teams
• Capable of translating technical concepts, Designs, Business Rules and Logics, System Structure and Architecture, Data Concepts and Naming Conventions to non-technical stakeholders, Vendor teams, Users and Implementation partners
• Excellent Proficiency wif in Database concepts, Scripting languages (Java Script, PHP, Ruby, HTML, CSS) SQL queries, Manual and Automated test scripts, Data migrations, Mapping of data, ETL process, Business Intelligence concepts & management

TECHNICAL SKILLS

Databases: MS Access, My SQL, Oracle, People Soft, SAP Hana

Testing Tools: Visual Studio 2010 (TFS), HP Quality Center, Quick Test Professional, Jira

Testing Methods: Manual & Automated, Black, White & Grey box Testing, System Testing, UAT, Data & Regression etc.

Operating Systems: IOS, UNIX, Microsoft Windows NT/ 98, 2000/XP, Win 7, Android

Languages: SQL, C++, VB Script, HTML, PHP, Java Script

Tools: MS Word, Excel, Access, PowerPoint, Visio, Projects HP Service Manager

Networking Technologies: LAN/WAN/WLAN, Routers, Bridges, Switch and Wireless Devices

Troubleshooting: Windows, LAN, WAN, ROUTERS & HARDWARE (PC)

Applications Used: Oracle, SAP Business Objects, People soft, Primavera

Other: .NET, HP Service Manager, Cognos, Crystal Reports, JAVA, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Glenview IL

Sr. Lead Business Analyst / Project Manager

Responsibilities:

• Developed, negotiated, sized and prioritized requirements based on their significance, criticalness and business impact
• Served as the primary liaison between the business module owners, vendor teams and technical teams throughout the project life cycle
• Facilitated project teams wif identifying project scope, roadmap, budget and resources in an Agile Scrum frame work
• Facilitated daily standups, Sprint planning, retrospective and requirements review meetings
• Communicated requirements to vendors, negotiated time lines and established SOWs, contract documents etc.
• Extracted data from the date warehouse and performed comprehensive analysis and disseminated data to the BI Analytics team, leadership and marketing teams to make informed business decisions dat impacted revenue and enhanced customer experience
• Managed agile framework artifacts such as: Product Backlog, Sprint Backlog, User Stories, Acceptance Criteria, Wireframes and UML Diagrams
• Coordinated data requirements and facilitated testing of Web Services and web APIs
• Responsible for planning strategic implementations, performing requirements analysis, metrics evaluation, maintaining compliance and data integrity, End to End systems and Integrations testing
• Coordinated and tracked development efforts wif external hosting providers supporting Confidential platforms such as, but not limited to, Content Management System (CMS), Learning Management System (LMS) and Association Management System (AMS), Ecommerce platforms, APIs, Responsive Sites, Digital Content and Mobile Apps.

Confidential, Rosemont IL

Sr. Lead Business Analyst / Scrum Master/ BI Consultant

Responsibilities:

• Supported full life cycle implementations on multiple projects dat comprised of ERP application enhancements, Integration, merger, system re-design, software/hardware upgrades
• Elicited requirements from stake holders and product owners to support the development of new and existing Web and E-commerce applications, Data warehouse integration between internal & external applications, Mobile Apps, Shopping cart & Checkout process
• Translated business requirements into comprehensive BRD, Functional and technical specifications
• Coordinated between business users, stakeholders, project teams, CAB, Vendor and application support teams on issues, process gaps, enhancements and project milestone and progress
• Lead, managed and supported the enhancements and merger of company’s primary and secondary in-house web based customer rebates application
• Proposed solutions and ideas to the project teams for better outcome of deliverables through out the different phases development lifecycle
• Managed projects comprising ETL process between applications, Data mining, Data extraction and cleanup for Analytics, BI reporting and facilitated decommissioning of old applications
• Lead projects as a short term PM/Scrum master and created Project charter, Feasibility Report, Design & Flow documentation, Requirements documents and performed resource and budget management
• Facilitated requirements review sessions and daily stand-ups to identify impediments & project status
• Facilitated, coordinated and scheduled UAT and End to End testing before each deployment
• Identified and coordinated defects wif the development and QA team and ensured timely resolutions
• Facilitated and coordinated open issues/tickets wif the application support team
• Facilitated and coordinated change and release management
• Transferred files from Source to Target using the FTP, SFTP process as well as converted large data files into XML format
• Created design specifications, Prototypes, Mock-ups and graphical representations for the proposed application enhancements and solutions
• Created standard operating procedures, user manuals, training material, conceptual & functional data models, process workflows using MS Visio for user development and training

Confidential - Bloomington, IL

Sr.Business Analyst

Responsibilities:

• Performed the role of a technical BA in a vendor hosted ITIL v3 based services management framework
• Translated high level, low level & complex business requirements to testing and development teams
• Managed/coordinated escalations (Incidents, Requests & problem tickets) for the 3rd level technical support team
• Performed Incident Management and facilitated Change & Problem Management
• Served as a liaison between the application support team, Business Partners and Vendor
• Facilitated the vendor and the 3rd level support wif performance, UAT testing, debugging, reproducing and fixing the defects, scheduling fixes and patches on test and production environments
• Lead projects related to Data Migration, Version Upgrades and Process Improvement
• Coordinated wif the vendor on tickets opened by the support team and ensured timely resolution
• Organized, facilitated and documented meetings wif the business partners, project teams, stakeholders, vendors and senior leadership
• Negotiated and established maintenance windows wif the business partners supporting business areas (Bank, Claims & Auto quote department)
• Managed and updated process related documents and metrics on team’s SharePoint site on daily basis
• Obtained data via IBM Cognos reporting tool for monthly reports pertaining to the team’s performance and volume metrics and presented to the leadership
• Coached the support team, provided feedback on documentation, service expectation and TEMPeffective communication
• Published, updated and retired knowledge articles on company’s website, wiki sites and knowledge database

Confidential - Cincinnati, OH

Business Analyst

Responsibilities:

• Elicited and documented requirements from key users for company’s Web based HR payroll processing application and ensured quality and compliance was incorporated
• Authored comprehensive BRD documents dat included design documents, use cases, user stories and followed through wif the requirements until the final deliverables
• Participated in walkthrough meetings to provide project status, discuss impediments, make amendments to the BRD, review requirements and discuss deadlines
• Provided ongoing project support and assistance in project planning by estimating resource time, cost and budget and identifying overall project scope
• Facilitated end to end testing and regression testing of the application before each deployment and release cycle
• Coordinated UAT testing wif the end users in the final phase of the application before deployment
• Supervised and reviewed test cases and scripts written by the offshore team and provided feedback
• Proposed solutions and ideas for better outcome wifin existing developmental strategies
• Coordinated and negotiated release schedule wif the business and change/release management teams
• Identified defects and bugs while performing various forms of testing and created bug reports to follow up, review and re-test

Confidential, Rosemont, IL

Business Analyst

Responsibilities:

• Participated in numerous business optimization projects wif the Supply Chain realm dat improved process efficiency, reduced defects, reduced expenses and labor costs by automating outdated manual processes
• Facilitated requirements gathering, process modeling and design sessions, reviewed design documentation wif users and developers in an Agile environment
• Converted functional requirements into user stories and has written and executed test cases
• Ensured all aspects of compliance and business rules were met while documenting functionality requirements
• Helped resolve critical control and operational weaknesses; identified problems, recommended improvements, and worked in collaboration wif cross functional teams to implement issue resolutions.
• Performed extensive research and analysis on customer accounts to identify loss of revenue
• Responsible for recognizing new processes, finding out breaks or gaps in current processes, organizing training sections for new process developments and completion
• Performed reconciliation on invoicing and billable data pertaining to customer accounts
• Performed research and data analysis to validate billing activities using SAP business objects, PeopleSoft financials and Performed testing activities using HP Quality Center, QTP
• Wrote SQL queries to retrieve validate and verify data from the database.

Confidential, Abbott Park, IL

Business Process Analyst

Responsibilities:

• Elicited requirements for Abbott labs pharmaceutical vendor management applications from key stakeholders
• Conducted interviews Process Owners to understand process gaps and to streamline and optimize process workflow
• Translated requirements into use cases and communicated those to the development team for coding and testing
• Maintained a requirements traceability matrix to trace the requirements progression
• Followed through the requirements and coordinated UAT wif the stakeholders
• Worked wif change management to negotiate timeframes for code deployment
• Conducted user demos to the internal and external user communities
• Elicited requirements for aircraft services management application from key stakeholders
• Conducted user interviews wif aircraft maintenance staff to understand process gaps and to streamline and optimize process workflow
• Translated requirements into use cases and communicated those to the development team for coding and testing
• Maintained a requirements traceability matrix to trace the requirements progression
• Got user and stakeholder acceptance and sign-off before deployments
• Performed application demos and trainings to the user and the target audience
• Communicated, tracked and documented post production issues to the development team
• Performed comprehensive research and analysis to determine challenges in establishing the process functionality, procedures and compliance
• Gathered functional requirements for an People Soft based application in an Agile (Scrum) based process
• Documented and followed through the requirements until the final deliverables
• Performed financial analysis on transactions to identify source of the funds in question, misapplied funds and missing funds
• Initiated electronic wire transfers for moving funds between accounts using Mainframe Systems
• Maintained balances and transferred excess funds to the Treasury or borrowed funds in case accounts went overdraft
• Identified as the SME and was responsible to organize training sessions for juniors and new recruits
• Responsible for short-term resource planning and implementation based on the forecast provided to ensure service level goals were met
• Created standard operating procedures and training manuals for process improvement, Team development and training

Confidential

Process Analyst

Responsibilities:

• Facilitated planning, implementation and documentation for multiple process improvement projects of Confidential Household Bank’s major credit card portfolio, insurance and claims process
• Performed Research and root cause analysis to identify process defects and shrinkage
• Participated in walkthrough meetings wif cross functional teams and seniors to discuss process updates and deadlines
• Performed extensive research on missing payments, transaction discrepancies and fraudulent accounts to provide appropriate and timely resolutions
• Provided daily, monthly and quarterly reporting to upper management on Service Levels, call/transfer volume, scheduling adherence as well as real-time monitoring for optimal intra-day results such as Occupancy, Abandon Rate, Service Level, transfers in queue, etc.