OBJECTIVE:

• An experienced, personable and proficient MS Dynamics functional/technical professional; proven and practiced in business analyst role and systems analyst role is seeking employment/permanent and/or LT contract to permanent position working with MS Dynamics family of enterprise applications Dynamics AX (versions AX2012, AX 2012 R2, AX 2009) Dynamics CRM (V CRM2013, CRM2011, V4.0 ).
• Well - practiced, and successful implementation skills (development included), BA skills, excellent end user perspective in working in challenging environments.
• Implementation and enterprise application development in Microsoft Dynamics AX (AX2009 AX 2012 )
• Experienced and goal-oriented, action oriented and hardworking IT Business Analyst (BA) with implementation and enterprise level systems development with a strong track record of enterprise systems implementations (ERP and CRM for MS Dynamics applications)
• Readied, seasoned and valuable experience that will make an immediate contribution to organization efficiency, cost savings and revenue generation through information technology task accomplishment and reaching objectives
• Demonstrated ability confidently leads and contributes to complex systems installations, systems integrations.
• MS Dynamics AX implementations utilizing application tools, existing knowledge and quick and fast learning ability; adaptable to various business models, business practices and strong knowledge in several industry sectors

PROFILE:

• Motivated, personable business professional, action oriented person.
• Talent geared to quickly mastering information technology applications and systems, situation assessment, getting organized and problem solving.
• Diplomatic and tactful with professionals and non-professionals at all levels, comfortable in working with “C-level” executives to operational “first lines” - all are important as users consumers of IT services and applications.
• Accustomed to handling business case sensitive, highly critical business processes and organizational problems.
• Using knowledge and experience in IT systems (enterprise systems) and converting to actions and to results in support/problem solving.
• Expertise in driving systems projects (implementation & integration) toward a success.
• Demonstrated history of producing accurate work within a project framework (strict to loose), getting IT implementation results proficiently, effectively and timely.
• Flexible and versatile - able to maintain a sense of humor under pressure and get tasks accomplished and reach objectives,
• Steady and competent with demonstrated ability to easily transcend cultural differences. Thrives and is accustomed to accomplishment in deadline-driven environments. Excellent team-building skills through both leadership and team contributor roles.

SKILLS AND TECHNOLOGIES SUMMARY:

• Core competencies in ERP and CRM implementation, ERP/CRM system process and requirements fitting and development and system configuration specializing in MS Dynamics AX, MS Dynamics CRM:
• Microsoft Dynamics AX 2012 experience in several module development (GL, AP, AR, Product Information, Procurement Sourcing)
• MS Dynamics AX 2012 development using AX tools AIF, and Enterprise Portal (EP)
• Customization and development work with Dynamics AX (various layers within an PO model)
• MS Dynamics CRM systems development & implementation CRM v4 and CRM 2011
• MS Dynamics GP Systems Implementation
• High degree of Accounting, financial management experience and knowledge
• MS Dynamics CRM Implementation, customization & development
• Customer Service at the “User level”
• Scheduling, planning and forecasting
• Microsoft Certified Professional (MCP) in Dynamics AX
• Crystal Reports Building
• ERP Project Management using variety of methodologies (waterfall, Agile deployment, hybrid) in SDLC
• Professional IT related presentations and training for audiences ranging from 3 - 70
• T-SQL Querying & Scripting, experienced in building SQL Views from scratch, SSRS (SQL Server Reporting Service report design and development)
• Creative and tenacious problem solver

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Analyze business and particularly business transaction processing for clients nationwide and prospective clients.
• Design and tailor accounting information systems to varying organization business models, business practices and business processes. (Dynamics AX)
• Managed client relationships for the system implementation projects; built and developed the change management effort at client sites and locations. (Dynamics AX, Dynamics GP, Dynamics CRM)
• Managed, participated and executed in entire full cycle installations & implementations of enterprise software systems projects. Conducted system design and configurations based upon business systems and business process requirements
• Install and configure complex business enterprise applications according to developed project plan and strive for highly successful full cycle implementation. (Dynamics CRM, Dynamics GP, Everest Advanced ERP)
• Lead and assisted in the systems training and post implementation training activities, maintenance, upgrades and systems integration support. (Dynamics GP, Dynamics CRM, Dynamics AX)
• Software App database expertise: MS SQL Server Management Studio, T-SQL scripting, SQL Server Management and database tuning/maintenance
• Compose business systems operational documents at the tactical level to yield client-specific technical user guides and system training guides specifically tailored.
• Work directly and/or remotely with business users and provide day-to-day functional and technical support for Microsoft Dynamics CRM EU issues, UAT’s, increased system optimization for EU’s, manager and general
• Dynamics CRM (v4 and v2011) user groups (departments) and other financial-related systems with simple to complex troubleshooting, training and process change management sessions
• Systems “added value” presentations on Dynamics CRM functional processes optimization; Dynamics CRM functional and customized object design optimization requiring high degree of technical knowledge
• Depended upon and responsible for developing positive working relationships with various internal IT clients and business department key management on ERP and CRM process and procedural issues and specifications
• Research and define business transactional processes, business operation requirements, business rules; define problems and developed corrective actions, solutions and procedures. Provided documentation of findings and corrective procedures.

Business Analyst

Confidential

Responsibilities:

• Served as business requirements discovery, research and JAD sessions leader and contributor for MS Dynamics CRM functionality and customization.
• Seasoned, experienced in the skill or art of realizing an organizations basic to moderately complex business operations, practices and rule, then taking next step in business analyses practices for development and design of workable/prototype systems and functions thereof.
• Able to both lead and observe and assist in documentation of business requirements gathering and investigation with the perspective of the implementation scope, customization and external development.
• Served as controller and held several position in accounting and corporate financial management; for a multi-million $ motorsports parts and accessories manufacturer; manufacturer and distributor of home/kitchen consumer products; skilled management experience in all aspects of day-to-day financial operations.
• Designed and implemented an inventory control system working closely with a director of manufacturing and operations.
• Developed business information processes to aid and speed up the reporting function for overall operations and financial reporting.
• Established and designed accounting controls and accounting and financial management procedures for a multi-million dollar manufacturer and distributor of household/kitchen use plastic goods
• Prepared financial statements in accordance with GAAP, prepared and evaluated other related financial reports to management
• Project manager and consultant for telecommunication equipment distributor year end ERP systems audit.

IMplementation Consultant - MS Dynamics AX 2012 and AX 2012 R2

Confidential, Renton, WA

Responsibilities:

• Conduct Dynamics AX 2012 new features and functions analysis and knowledge build for Budgeting, Procurement and Sourcing, Product Management, Project Accounting.
• Assist in business process analyses for MS Dynamics AX 2012 related processes and functionalities for high level, mid-level and low-level (detailed) requirements gathering, requirements review and process and evaluation of GAP analysis.
• Working towards subject matter specialist in Dynamics AX 2012 Procurement, Enterprise Portal, Purchasing processes
• Technical knowledge presentations to implementation team members on Dynamics AX 2012 Procurement processes (Purchase agreement, request for quotations, purchase requisitions, purchase order processing)
• Compose RFS (Request for Services), Business Requirements Documents (BRD) and other associated documentation for the Confidential DAX Development team, and update the Microsoft Visual Studio TFS (Team Foundation Server) for changes and development progress such as testing, as necessary.

Systems Analyst and Implementation Consultant

Confidential

Responsibilities:

• Conduct business process analyses for CRM related processes with a relation to MS Dynamics CRM (v4 and CRM 2011) functionality for high level, mid-level and low-level (detailed)
• Align Dynamics CRM user target business objectives and define the detailed business processes against standard Dynamics CRM functionality (OOB).
• Ability to create customizations quickly (Agile techniques) for large scale users of Dynamics CRM, test, re-test (QA) train and deploy as necessary.

Sr. Business Systems Analyst - Dynamics AX

Confidential, Irving, Texas

Responsibilities:

• Dynamics AX business process requirements gathering, requirements to AX system design (both core module functionality and customization using the Application Object Tree (AOT). and CRM 2011 implementation and business requirements gathering for business unit of Fortune 100 global organization
• Assist in Dynamics AX 2012 integration with several native systems through use of the AIF and developing custom API constructs. upgrade from v4 to 2011, provide IT department with upgrade advisories regarding SQL implications
• Within an Agile development framework, create and test sequence customizations to Dynamics AX environments through approved and standardized development methodology using internal procedures and Microsoft Visual Studio Team Foundation Server (TFS)
• Provide Dynamics AX training and support to future user of the Dynamics AX system specific areas of Financial (GL, AP, AR), Inventory Management & Product Management (AX 2012)
• System configuration and client installation, good familiarity with the Layer System of Dynamics AX 2009 and Dynamics AX 2012

ERP System Ananlyst

Confidential, Shawnee, KS & Ft. Lauderdale, FL

Responsibilities:

• Dynamics AX 2009, AX 2012 and CRM 2011 implementation and business requirements gathering for business unit of software company (document management applications)
• Assist in Dynamics AX development to integrate a document management application to various modules with the Dynamics AX environment.
• Enterprise Dynamics AX business process reviews and technical design of the MS Dynamics AX entities, objects and integration points

Sr. Business Analyst

Confidential, Edina, MN

Responsibilities:

• Dynamics CRM v4 and CRM 2011 implementation and business requirements gathering for business unit of Fortune 100 global organization
• Assist in Dynamics CRM upgrade from v4 to 2011, provide IT department with upgrade advisories regarding SQL implications
• Provide Dynamics CRM end user support (functional) to several business units
• Enterprise CRM business process reviews and technical design of the MS Dynamics CRM entities, objects and integration points

ERP & CRM systems implementation & BUSINESS SYSTEmS Analyst

Confidential, DENVER, COLORADO

Responsibilities:

• Dynamics AX 2009 end user support, management support, implementation and business requirements gathering
• Dynamics GP Implementation project planning, Dynamics GP system assessment for ERP selection
• Dynamics SL end user support, management support, implementation and business requirements gathering, systems design for integration of Fixed Asset system in to Dynamics SL enterprise system environment
• Use of MS SQL Server for data review, data import and data migration (SSIS)
• Enterprise CRM business process reviews and technical design of the MS Dynamics CRM entities, objects and integration points
• Conduct JAD’s (joint application design) meeting for off-the-shelf implementation (Dynamics CRM), report development, data migration and import scheduling and further optimization of Dynamics CRM v4 for a health insurances services organization in Denver, CO
• Business requirements gathering at a world-wide steel and finished steel products organization for private software developer (EIS Analytics) of business intelligence and data warehouse application for process manufacturing data for industry specific BI application

Sr. Implementation & business Analyst

Confidential, Englewood, CO

Responsibilities:

• Dynamics AX v4 Dynamics AX 2009 end user support, management support for reporting features, implementation and business requirements gathering for Confidential customers
• Dynamics AX v2009 Implementation tasks as assigned by lead or PM’s of project, including training of Dynamics AX functional modules (GL, AR, AP. SO, PO (Trade & Logistics), Service Management, CRM, Project Accounting)
• Dynamics AX end user support, management support, implementation and business requirements gathering, systems design for integration of Fixed Asset system in to Dynamics AX enterprise system environment
• Use of MS SQL Server for data review, data import and data migration (SSIS)
• Enterprise systems business process reviews and technical design of the MS Dynamics AX functionality, objects and integration points
• Conduct JAD’s (joint application design) meeting for off-the-shelf implementation (Dynamics CRM), report development, data migration and import scheduling and further optimization of Dynamics CRM v4 for a health insurances services organization in Denver, CO

ERP & CRM systems implementation & Analyst

Confidential, Tampa, FL

Responsibilities:

• Senior systems analyst and implementation role providing end user support, management support for reporting features, implementation and business requirements gathering for Sage MAS 500 and Sage Saleslogix CRM customers
• Implementation tasks as assigned by lead or PM’s of project, including training of Sage MAS 500 and Sage MAS90/200 functional modules (GL, AR, AP. SO, PO, Service Management, Project Accounting)
• Provide Sage MAS 500 end user support, management support, implementation and business requirements gathering, systems design for integration of Sage /Best FAS 100 Fixed Asset
• Use of MS SQL Server for data review, data import and data migration (SSIS)
• Enterprise systems business process reviews and technical design of the Sage MAS 500 functionality, customization of form objects and integration points
• Conduct JAD’s (joint application design) meeting for off-the-shelf implementation (Sage MAS 500 and Sage Saleslogix CRM), report development, data migration, import scheduling and further optimization of installed systems

Systems Implementation Consultant

Confidential, San Antonio, TX

Responsibilities:

• Senior systems analyst and implementation role providing end user support, management support for reporting features, implementation and business requirements gathering for Sage MAS 500 and Sage Saleslogix CRM customers
• Implementation tasks as assigned by lead or PM’s of project, including training of Sage MAS 500 and Sage MAS90/200 functional modules (GL, AR, AP. SO, PO, Service Management, Project Accounting)
• Provide Sage MAS 500 end user support, management support, implementation and business requirements gathering, systems design for integration of Sage /Best FAS 100 Fixed Asset
• Use of MS SQL Server for data review, data import and data migration (SSIS)
• Enterprise systems business process reviews and technical design of the Sage MAS 500 functionality, customization of form objects and integration points
• Conduct JAD’s (joint application design) meeting for off-the-shelf implementation (Sage MAS 500 and Sage Saleslogix CRM), report development, data migration and import scheduling and further optimization of installed systems
• Dynamics GP v9 & v9.5 end user support, management support for reporting features, implementation and business requirements gathering for Dynamics GP systems customers
• Electronic audit and implementation tasks as assigned by lead or PM’s of project, including training of Everest Advanced ERP functional modules (GL, AR, AP. SO, PO, Service Management, CRM, Project Accounting)
• Everest Advanced ERP and MS Dynamics GP end user support, management support, implementation and business requirements gathering, systems design for integration of systems to enterprise system environment
• Use of MS SQL Server for data review, data import and data migration (SSIS)