SUMMARY

• With 7 years experience as Business Analyst in directing cross - functional teams of technical experts to analyse systems & processes and implement infrastructure improvements.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance System.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Working Knowledge of Requirements solicitation and documentation process using tools like Requisite Pro, Share point, Test Director, Guide wire Claim Center, Clarabridge- Text Analytics Tool, Visio, MS word.
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Extensive experience in Testing, Manual and Automated using tools Win Runner, Load Runner, Quick Test Pro, TestDirector, Rational Robot or Web and Client/Server Applications & Mainframes
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

TECHNICAL SKILLS

• OOAD (OOA/OOD)
• RUP
• UML
• SDLC
• Agile
• Waterfall
• QA
• WAP
• CVS
• TEAMMATE
• MS Access
• SQL Server
• MySQL
• PL/SQL
• Windows 98/2000/XP
• MS Office Suite-Excel Macros
• MS Project
• MS Visio
• Adobe Photoshop
• Flash
• Rational- Rational Rose
• Clear Quest
• Rational
• Crystal Reports.

PROFESSIONAL EXPERIENCE

Lead Business Analyst

Confidential, Glendale, CA

Responsibilities:

• Facilitate communication between client, business stakeholder and end users.
• Requirement gathering and analysis and prepared business requirement document.
• Conduct JAD sessions to discuss about the problems involved and their solution.
• Prepared process flow charts, sequence diagram, activity diagram.
• Review and Prepare test cases document, executing test cases using HP QC.
• Experience working on GW Claim center
• Claim and policy number are looked up on Guidewire Claim Center. W rked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.
• Lead discovery meetings with customers and representatives and gathers documentation related to business processes, functional and technical requirements and workflows
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Worked on various task and techniques to identify business needs and determine solutions to the problem.
• Prepared process flow charts, activity diagrams to exhibit complete flow of the organization.
• Elicit, analyze, validate and document the business processes and requirements.

Confidential, Harrisburg, PA

Sr. Business Analyst

Responsibilities:

• Wrote business and functional requirements for web for web to assist agents and policyholders for P&C
• Collaborate with business units, rating engine and development staff to translate and communicate effectively requirement needs.
• Worked as a lead on the guidewire Claim Center project and performed both as a lead and responsible in writing Business Specification documents and use cases in the agile environment.
• Prepare BRD's, BDD's and artifacts and participate in the development of corporate standards and processesConducted JAD sessions for communicating with Stakeholders and Project directors
• Used SSIS to create ETL packages to Validate, Extract, Transform and Load data in and from GuideWire OLTP Data Warehouse and Data Mart.
• Participated in design and high level modeling of data warehouse and data mart objects, related to the BI environment.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Analyzed Business Requirement documents and Mockups/Reference documents of Business Intelligence application.
• Performed Functional testing on the Deals Business intelligence application.
• Analyzed the requirements using Rational Suite (Rational Rose, Requisite Pro) and performed the iterative process to develop Use Cases.
• Claim and policy number are looked up on Guidewire Claim Center.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Used Rational Rose to design and develop Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Wrote BRD, FRD, use cases, test scenarios, test cases for testing the functional and non-functional aspects of both ETL jobs and Reporting jobs.
• Responsible for leading Business Analysis Teams for implementation of the Claims Solution Guidewire and Imaging Solution Accent Capture.
• Writing new COBOL, DB2 programs to handle Claim centre messages (from front end via XML) processed in the Mainframe from the front end system called Claim Centre (CC) using Guidewire working with SQL SERVER Data.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Used Unified Modeling Language (UML) for process modeling and use cases.
• Coordinated participation and sign-off of various business partners and customers.
• Generated XML documents using the XML Output Stage.
• Interfaced between Business new product builders and System platform builders.
• Conducted JAD sessions with CRM SMEs, system architects, technical teams and other stakeholders for open and pending issues.
• Worked on data modelling and produced data mapping and data definition documentation
• Helped with Data Mapping between the data mart and the Source Systems.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives in the data warehouse.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Design and develop the data load process using XML Style sheets and ACORD.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Worked extensively with MS Excel
• Provide customer service and support for Property & Casualty risk management needs

Environment: Rational Enterprise Suite (Rose, RequisitePro, Clear Case, Clear Quest), Case wise modeller, Guidewire, Oracle, DB2, Sybase, SQL Server Reports, Win Runner, Load Runner, Quick TestPro.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Wrote business, technical and functional requirements for P&C using Agile methodology to assist with system development.
• Interviewed customers to identify systems impacted and improvement needs and document results using various documentation and tracking systems, led JAD sessions and translated business process for Enterprise Architecture
• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Lead Business Intelligence reports development efforts by working closely with Micro strategy, Tera data, and ETL teams
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Gathered user requirements and directed developers for practical deliverables.
• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Performed Gap analysis between the Claim Center application and the current legacy claims system to clarify the scope of Claim Center (what is supported, not supported) with the business users.
• Frequent teleconferencing and e-mail communication with Guidewire team to understand business rules and data structures.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Created Use Cases for the Web interface applications, UI Mockup’s for the Functional Requirements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Worked with transition and development team to create various types of training for new desktop claims system for Personal Markets -Auto customer service/claims representatives. (Navigator/Guidewire) multi project.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Design, development, implementation and roll-out of Microstrategy Business Intelligence applications
• Worked as a Personal line of Property and Casualty Expert for interface to Insurer Business Partner on all facets of system design.
• Designed and developed all Use Cases and UML models using Rational.
• Review requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications; Data Mapping, and process flows.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Responsible for handling the Data Migration from an existing third party (Rackspace) Data Warehouse to a new Data Warehouse (Sun guard).
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Wrote functional requirements and non-functional requirements based upon the approved business requirements by following UML processes and standard procedures for developing use cases, use case diagrams, and other supporting documentation.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Worked extensively with MS Excel and MS access
• Responsible for process modeling from inception through implementation and post implementation optimization along with associated UI design.
• Analyzed sales business using Business Intelligence (BI) tools of JDA’s WOD (Width of Distribution) and Arthur planning software to provide reports to Finance and Marketing teams.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Use of data transformation tools such as DTS, SSIS, Informatica or DataStage.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, COBOL, JCL, Db2, Oracle, SQL, Java, J2EE, SOAP, Guidewire,Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, LoadRunner, Mercury, WinRunner

Confidential, Keene, NH

Business Analyst

Responsibilities:

• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
• Involved in testing the conversion of the application into web application using XML web services.
• Accumulated system requirements from various departments through surveys and interviews.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Conducted extensive Joint Application Development (JAD) sessions for all business related issues.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Worked for a project to customize and integrate a Business Process Management (BPM) solution.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for companys reinsurance broker.