SUMMARY

• Certified Scrum Master with overall 8+ years of professional experience, 6+ years working as a Business Systems Analyst in various domains such as Finance, Insurance, E - Commerce and 2+ years working as a Web Developer.
• Strong knowledge of all the phases of Software Development Life Cycle (SDLC) and methodologies such as Agile -Scrum, Waterfall, Waterfall-Scrum Hybrid.
• Proficient in conducting GAP analysis of AS-IS and TO-BE systems, SWOT analysis, Impact analysis, Feasibility analysis, Cost-benefit analysis, Cause & Effect analysis and Risk analysis.
• Experience in facilitating joint application development (JAD) sessions involving stakeholders, SME’s, project managers, business sponsors and business users as well as conducting one on one interviews, survey/questionnaires, brainstorming sessions, document analysis for requirement elicitation.
• Adept in creating various project artifacts like Business Requirements Document (BRD), Functional Specifications Document (FSD/FRD) and Systems/Technical Requirements Specifications (SRS/TRS).
• Good understanding in preparing Responsible, Accountable, Consulted and Informed RACI matrix.
• Expertise in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications focusing on workflow/user interface analysis and design.
• Proficient in UML by creating Use-Case diagrams, Sequence diagrams, Activity diagrams and Class diagrams using MS Visio, Rational Rose as well as creating mock-up screens and prototype using HTML components like form fields, checkboxes, radio buttons using tools like Balsamiq, MS Visio, Lucid Charts, Axure.
• Good knowledge of database relationships and concepts; worked on RDBMS like MySQL and MS SQL server.
• Experience in creating specifications and developing Conceptual, Logical and Physical ER diagrams.
• Expertise in designing schemas, creating databases as well as generating DDL, DML and DRL queries in SQL.
• Excellent skills in analysis, design, development and implementation of ETL tools like Informatica PowerCenter, SSIS and reporting tools like Tableau, IBM Cognos and SSRS.
• Skilled with Data Analysis concepts of Data Modeling, Data Dictionary, Data Mapping and Normalization. Also worked on extracting data through writing complex SQL queries.
• Excellent command on web development techniques like HTML/CSS, JavaScript, jQuery, AJAX, PHP.
• Proficient in writing business rules for Client-Side Validation and Server-Side Validation.
• Comprehensive understanding of Web-Services like WSDL, SOAP using XML and REST using internet protocol suite like HTTP under Three-Tier Architecture and Service Oriented Architecture (SOA).
• Knowledge about web servers like Apache Tomcat and Internet Information Services (IIS).
• Assisted in scripting business logic in web methods of the web services and documenting WSLA using XML.
• Experienced in project management tools such as Microsoft Project, HP Application Lifecycle Management (HP ALM), Atlassian JIRA, Rally, Team Foundation Server (TFS), VersionOne, Radar and Central Station.
• Well versed with agile scrum process like facilitation of scrum ceremonies and managing requirements churn.
• Knowledge and experience with widely successful agile techniques: User Stories, Velocity, Story Points, Product/Sprint Backlog, Burndown/Burnup Charts, Test Driven Development, Pair Programming.
• Highly skilled as a Scrum Master in conducting Planning Poker, MoSCoW techniques in the Scrum process.
• Proficient in Blackbox Testing, Integration Testing, Regression Testing and User Acceptance Testing (UAT).
• Experience in reviewing documentation of developed solutions and authoring of basic instructions guides, and help files to assist in end user training and support.
• Excellent analytical, problem solving, communication, documentation and leadership skill.

TECHNICAL SKILLS

Methodologies: Agile Scrum, Waterfall

Microsoft Tools: MS Office, MS Project

Methodology Tools: JIRA, VersionOne, HP ALM, Rally, TFS, Radar, Central Station

Documentation: Rational Requisite Pro, DOORS

Languages: SQL, HTML/CSS, PHP, JavaScript, jQuery, AJAX, XML, JSON

Databases: MS-Access, MySQL, MS SQL

DW Tools: Informatica, SSIS, SSAS

Reporting Tools: Tableau, SQL Server Reporting Services (SSRS), Cognos, Spotfire

Modelling Tools: MS Visio, Rational ROSE, Balsamiq, Lucid Charts, Axure

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Scrum Master/Sr. Business Analyst

Responsibilities:

• Facilitated the BRD review meetings and Design Playback for the projects with all shared services groups within Confidential ’s IS&T department.
• Co-ordinated with all the downstream shared services groups (Carrier Service team, SAP, Email, InfoSec) for timely project execution and delivery.
• Worked on JIRA for continues update with project schedules, requirements and managing resources.
• Used Agile Scrum methodology for the iterative development.
• Facilitated all the scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review and Backlog Grooming).
• Created User stories and then acceptance criteria for the PSPI (Potentially Shippable Product Increment).
• Worked with the Product Owner, Development/QA team for product increment demo sessions.
• Tracked Team Velocity and Sprint Progress using Sprint Burndown Chart and Product Burndown Chart.
• Assisted Product Owner in identifying right prioritization techniques (MoSCoW analysis) for prioritizing the backlog.
• Collected feedback from the various stakeholders and product owner during sprint review meeting.
• Reviewed the test plans and test cases developed by the QA team to perform the, End-to-End and User Acceptance Testing (UAT).
• Co-ordinated with the team to solve the Quality issues raised by the QA team during Regression, Integration and User Acceptance Testing (UAT) in Radar application.

Environment: Waterfall - Scrum Hybrid, JAD, JIRA, Radar, Central Station, Infrared, Keynotes, MySQL, SQL, HTML/CSS, JavaScript, J2EE.

Confidential, Philadelphia, PA

Scrum Master/Sr. Business Systems Analyst

Responsibilities:

• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Identified and analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Involved in requirement scoping and identifying high priority requirements for implementation.
• Partnered with the business stakeholders, process owners, users to identify their requirements and documented in the form of BRD, FRD and SRS, planned the project deliverables with the software development team and had the documents base-lined from the business owners.
• Developed Use Case diagrams by analyzing the business process to describe system interaction and functional requirements of the system.
• Created wire frames and developed a prototype of the graphical user interface (GUI) using Axure and demonstrated to the stakeholders and business users and took feedback from them.
• Coordinated and conducted joint application development (JAD) and walk through sessions involving business unit stakeholders, technical analyst, project managers thereby utilizing strong interpersonal, oral and written communication skills.
• Assisted in designing & developing relational databases for collecting data, executed simple and complex SQL queries to filter, retrieve the desired data.
• Involved in Data analysis activities like Data modelling, ER modelling and Data mapping.
• Organized and facilitated sprint planning, review, retrospective and daily SCRUM meeting. Created burn down charts, sprint & release backlogs for effective project management.
• Involved in tracking, communicating team velocity, sprint/release progress, involved in the management of the Product Backlog, Release backlog, Sprint Backlog and weekly Burn down charts using HP ALM.
• Conducted meetings and discussions to protect team from over-commitment, manage backlog, and prioritize resolution of defects/bugs.
• Assisted with the System testing, Regression Testing, Integration Testing, Smoke Testing and UAT with the other Business analyst and the Quality assurance team.

Environment: Waterfall - Scrum Hybrid, MS Office, MS Project, Rational RequisitePro, Rational ROSE, HP ALM, MySQL, SQL, HTML/CSS, JavaScript, .NET, IIS.

Confidential, Buffalo, NY

Scrum Master/Business Analyst

Responsibilities:

• Used the hybrid of Waterfall and Agile Scrum Methodology for the project execution and development.
• Gathered business requirements by conducting JAD sessions, interviewing business users and stakeholders, conducting one to one sessions and consulting existing systems documents.
• Performed data analysis using SQL queries and MS Excel Pivot Tables to understand current complaint metrics and provided the information to the business users during the JAD sessions as inputs.
• Prepared high level Business Requirement Document (BRD) for business users and low level Technical Requirement Specification (TRS) in consultation with the technical team.
• Involved with design team in creation of Use Case diagrams by specifying the actors, normal flow, alternate flow and Activity Diagrams to depict process flow and data flow of the system.
• Worked on creating prototype and mockup screens for visual representation of the system to be developed.
• Developed physical, conceptual and logical ER diagrams for designing the database.
• Created the Requirement Traceability Matrix RTM to capture all requirements and their traceability in a single document during requirement change request using Rational RequisitePro.
• Assisted in design review meetings to ensure all the requirements are covered in the project scope.
• Strong knowledge of Client-Server validations and worked on client validations using JavaScript.
• Gained knowledge about the Agile-Scrum principles and facilitated the scrum meetings as a Scrum Master.
• Converted the requirements into user stories and worked on the acceptance criteria for each with the PO.
• Used VersionOne for tracking project progress, defects, velocity, creating Burndown charts.
• Tracked and communicated with the team about sprint/release progress
• Involved in writing Test Plans, Test Cases and linking to the requirements using VersionOne.
• Involved in Functional Testing, Integration Testing and User Acceptance Testing (UAT) with the QA team.

Environment: Waterfall - Scrum Hybrid, MS Word, MS Visio, MS Excel, MS SQL, SQL, JavaScript, RequisitePro, VersionOne, HTML/CSS, JavaScript, J2EE.

Confidential, Cincinnati, OH

Business Systems Analyst

Responsibilities:

• Elicited requirements by conducting JAD sessions with key stakeholders from business area & application development team.
• Performed GAP Analysis of business rules and system process flows to define current processes and determine future business requirements, creating AS IS/TO BE mapping for all new enhancements.
• Worked with the Project Manager in defining the scope and requirements of the project.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
• Authored the Functional Requirements Document (FRD) & System Requirements Specification (SRS) for the project for each functionality for example product catalogues, product search, shopping cart, checkout and payment gateways.
• Created sample product catalogues sheets in excel that contains all the product information.
• Created UML diagrams like Use Case Diagrams, Activity Diagrams as well as created mockup screens for the entire using MS Visio to provide prototype to development team.
• Involved in designing database schema and creating Entity Relationship (ER) Diagrams to the proposed database by performing data analysis.
• Involved in coming up with business rules in the middle-tier layer based on SOA architecture.
• Authored scenarios for the applying client-side validation rules using JavaScript.
• Presented meeting agendas and communicated progress of the project to the senior management.
• Authored test cases, and test plan, requirement traceability matrix with the help of QA team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Extensively involved in Black Box testing, Systems testing and User Acceptance testing (UAT).
• Involved in implementing deployment like authoring the user training schedules & conducted user training

Environment: Waterfall, MS Word, MS Excel, MS Visio, GAP Analysis, RequisitePro, UML, ASP.NET, HTML/CSS, JavaScript, MySQL, Black Box Testing, UAT.

Confidential

Business Analyst

Responsibilities:

• Elicited requirements by identifying system users and conducting interviews.
• Conducted JAD sessions and interviews with developers and SMEs for eliciting requirements
• Created the FRD, BRD and SRS artifacts after gathering input from business owners and other stakeholders.
• Created visual flow and UML diagrams for use cases, user interface, process flow and information flow.
• Created wireframes of the product catalogues, shopping cart summary page, checkout page, visualized process flows, information flow using MS Visio.
• Included detailed information about all the product catalogues, checkout page information and payment gateways in the SRS for further detailed understanding of the development team.
• Created the WBS using MS Project.
• Performed data analysis and involved with designing conceptual and logical data models.
• Utilized Waterfall methodology to develop the web application to satisfy the warranted periodic functionality releases.
• Managed scope and requirements throughout the project life cycle.
• Wrote test cases, test scripts and planned the user acceptance tests (UATs).
• Performed Functional, Integration, System and Regression testing.

Environment: Waterfall, MS Visio, MS Office Suite, JAD, UML, MS Project, SQL Server, HTML/CSS, JavaScript, Magento.

Confidential

Business Analyst/Web Developer

Responsibilities:

• Elicited requirements by conducting interviews with the Business Owner and System Users.
• Created the BRD, FRD and SRS artifacts after gathering input from business owners and system users.
• Created mockups of webpages and GUI, visualized process flows, information flow using MS Visio.
• Utilized Waterfall methodology to develop the web application using MVC framework.
• Designed database schema and worked on developing the application using HTML, CSS, PHP, SQL, JavaScript and AJAX using 3-tier architecture.
• Created validation rules and worked on client-side and server-side validation.
• Wrote test cases, test scripts and planned the user acceptance tests (UAT).
• Performed Functional, Integration, System and Regression testing.

Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), MS Project, MS Visio, MySQL, HTML/CSS, JavaScript, AJAX, PHP, MVC, SVN, WinSCP, Apache.

Confidential 

Web Developer

Responsibilities:

• Worked on frontend development using HTML, CSS, JavaScript, AJAX as well as backend modules using PHP and SQL using 3-tier architecture.
• Worked on Client and Server side validation using JavaScript and PHP respectively.
• Used jQuery for creating different menus and dialog boxes and also used different jQuery plugins for calendar and printing options.
• Used SVN as a version control system to maintain release schedules and fault-tolerant code bases.
• Assisted in Unit testing, White Box testing, Functional testing, and User Acceptance testing (UAT).

Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), MS Project, MS Visio, MySQL, HTML/CSS, JavaScript, AJAX, PHP, SVN, WinSCP, Apache.