SUMMARY

• Take - charge Business Analyst with 10+ years proven expertise in driving the implementation of system projects, collaborating effectively with business stakeholders and developers to bring technology solutions into production.
• Meticulous professional known for ability to grasp business needs; translate them into clear, concise specifications; and develop detailed test plans to ensure virtual trouble-free applications.
• Respected business partner valued for solution - oriented style.
• Driving technology projects, serving a link between business users and developers to ensure delivery of new solutions according to the client requirements.
• Leveraging analytical nature, strong writing skills, and keen attention to detail to develop comprehensive requirements and test plans that facilitate successful project completion.
• Highly experienced in all stages of Software Development Life Cycle (SDLC) using Waterfall, Agile and RUP methodologies.
• Efficient in facilitating Joint Application Development (JAD) sessions.
• Extensive experience in Uses Cases, Process Flow Diagrams, Business Requirements and Functional Requirements.
• Experienced in Pharmaceuticals, Healthcare, Banking and Telecommunication industries.
• Solid analytical, problem-solving, decision-making and organization skills.
• Excellent communication and presentation skills.
• Proficient with GUI Tools like MS Office Suite including MS Word, Excel and Outlook. Exceptionally adaptive to new technologies and processes.

TECHNICAL SKILLS

Modeling Tools /Methodologies: Agile, Rational Unified Process and UML

Tracking Tools: Rational RequisitePro, ClearCase, ClearQuest, Quick Test Professional, Load Runner

Case Tools: Rational Rose

GUI/Workflow Tools: MS Office, MS Project, MS Visio

QA Standard: Six Sigma with Total Quality Management (TQM)

Databases: MS Access, SQL Server, DB2, Oracle9i

Platforms: Windows (NT, 2000, XP), Unix

Other Tools: Community Manager, EMC Documentum eRoom, Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, Vernon Hills, IL

Business Analyst

Responsibilities:

• Facilitated and coordinated Kick-Off meeting,BusinessObjectives and Requirements Meetings.
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio and MS Word
• Defined, designed and documentedBusinessProcess Flows.
• Documented Functional, User and Detail Specifications documents.
• Responsible for liaison betweenbusinessand technical teams
• Interfaced with COGNOS users to gather details for BI report redesign to include enhanced product lines as well as multiple country requirements and inclusion into data warehouse.
• Designed and modified Visio Workflow and Swim Lane process flow drawings.
• Used Crystal Reports to verify application modifications.
• Communicated status, solutions and concerns; disseminated information in a timely manner within the team and across functions
• Analyzed Business' operations to understand their strengths and weaknesses to determine opportunities to automate and optimize processes and functions
• Monitored change control process

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Incorporated Rational Unified Process (RUP) to create Software Requirement Specification using MS Visio and MS Word.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues.
• Performed Gap analysis and structured walkthrough of workflow with Actuaries and Underwriters to identify and fill the gap after the merger.
• Resolved system issues related to production processing, report applications and system output.
• Researched in determining the reporting tool, and the allocation of direct access to backend tables for real-time Adhoc Reporting and analysis.
• Prepared Software Project Design Document (SPDD).
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Narrative using the UML (Unified Modeling Language) methodologies.
• Played a major role in Unit testing and System testing both functionally and manually by writing test cases and validating them.
• Assigned problems to appropriate software development team for fixes.
• Created and managed project templates, use case project templates, requirement types and traceability relationships

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Involved in preparing the project scope and objectives.
• Gathered requirements by conducting client group interviews, focused groups, workshops and online surveys.
• Documented the Functional Requirement Specifications and Business Requirement Specifications.
• Participated in prioritizing the requirements to better manage the projects.
• Performed Comparative and Gap Analysis to meet HIPAA standards.
• Ensured that CPT code requirements were thoroughly understood by all Stakeholders to in corporate appropriate changes in the recording system.
• Used RAD methodology to in corporate all required features as per the HIPAA guidelines in the patient ID.
• Interacted with developers and defined the requirements to develop the Graphical User Interface (GUI).
• Coordinated with the stakeholders to track the progress of the project, update status and lead review meeting to ensure that schedules and deliverables were met.
• Coordinated and controlled change requests by conducting impact and cost analysis, prioritizing and mitigating changes
• Reviewed test cases and test scripts. Provided support during UAT.

Confidential, Eagan, MN

Business Analyst

Responsibilities:

• Involved in all phases of software development life cycle in RUP framework.
• Liaised with SME and stake holder for better understanding of the process and gathered requirements.
• Translatedbusinessrequirements into detailed requirements artifacts.
• Documented requirement artifacts that were focused on thebusinessand the technology/solution.
• Facilitated JAD sessions to capture finance reports requirements.
• Adhered to BCBSMN standards, processes and methodologies.
• Performed extensive data analysis and mapping.
• Assisted QA with the system validation process through each iteration.
• Createdbusinessprocess flow using MS Visio.
• Performed Gap Analysis of Claims and Finance reporting with the outsourced vendor.
• Performed Impact Analysis to determine if application affected requires internal development.

Confidential

Responsibilities:

• Responsible for gathering requirements from the SMEs and Business Users
• Monitored deliverables and deadlines to ensure the requirements plan is properly executed.
• Documented business requirements as assigned.
• Produced requirements documentation as textual descriptions, diagrams, or other graphical displays as directed, using Microsoft Visio, Microsoft Word and Microsoft Excel.
• Provided analysis and feedback on the appropriateness of the requirements in meeting the goal of the project.
• Experience in performing Feasibility analysis, Risk analysis and Gap analysis.
• Developed the documentation plan.
• Prepared the User Guide, Operations Guide, On-line Help system and Training Overview

Confidential

Business Analyst/Technical Writer

Responsibilities:

• Involved in all phases of software development life cycle in Waterfall methodology.
• Responsible for gathering requirements from Business Users.
• Developed the Functional Specification Requirement.
• Aided the developers in preparing the Detailed Design Document.
• Developed the User Manual and Training Manual.
• Prepared the traceability matrix and performed GAP analysis.
• Prepared Business Presentations.
• Editor of the internal Newsletter “BUZZ”.

Confidential

Business Analyst/Technical Writer

Responsibilities:

• Worked in multiple projects concurrently eliciting requirements and developing the documents.
• Developed user manual and online help for Stockist Automation System (Stocky). Stocky is a Supply Chain Management System solution ideal for all Distributors / Stockists of multiple company products.
• Developed the help system for Mantra Online (Indian venture of British Telecomm). Compiled the FAQ for Mantra Online.
• Designed and developed the corporate web site for Confidential International Ltd. Responsibilities included complete design and development of the site. The site throws light on the company profile and the products.
• Designed and developed the product web site of Business Plus. This is a personal productivity tool that is ideal for SOHO market. Developed the Online help system for Business Plus.
• Developed user manual and online help for DataShop, a report generator tool. This encompassed four modules Datarep Configurator, Report Designer, Script Writer and Instant Report Generator (IRG). This software can be plugged with an application or used as a stand-alone.
• Prepared the Concept Manual, User Manual, Implementation Guide and Marketing documents for Textile and Apparel Business Solution (TABS). TABS was developed as an ERP solution catering to the needs of textile and apparel industry.

Confidential

Technical Writer

Responsibilities:

• Responsible for preparing the training materials for Ramco Marshal ERP solution.
• Prepared the power-point presentations used by the trainers, manuals distributed to the trainees, lab exercises and test sheets for the training.