Sales Analyst Resume Atlanta - Hire IT People

SUMMARY:

Expert analyst with 13+ years of experience
Dedicated to operational efficiency, statistical aptitude, analytical quality via KPIs
Strong interpersonal skills with diverse employees
Proven ability to manage multiple projects while meeting challenging deadlines
Proficiency at communicating technical conclusions with nontechnical personnel
13 years analytics, statistics, pivot tables, vlookups, queries, concatenates
13 years trending analysis, business intelligence, ad - hoc report generation
13 years periodic report generation, data mining, dashboards, operations analysis
13 years of performance metrics, key performance indicators, call centers
Industry Experience (years): Telecom 4, Finance 4, Healthcare 2, Other 3

EXPERIENCE:

Sales Analyst

Confidential, Atlanta

Responsibilities:

Created 20 daily reports of sales metrics, forecasting, and trend reporting
Established 48 key performance metrics using Excel, ad-hoc reporting
Instituted 34 dashboards with Salesforce and budgets

Consulting Analyst

Confidential

Responsibilities:

6 week contract managing healthcare data in Excel, Access
Established reports, queries, charts for 19,000 hospice patients
Achieved design of 38 charts for executive team and future analysis

Consulting Analyst

Confidential, Sandy Springs

Responsibilities:

270 day contract creating hundreds of customer KPI reports, charts, queries
Created reports for all stakeholders, communicated via email, Excel, PowerPoint
Extracted data from OBIEE, Tableau, Cognos, SQL for additional reporting
Measured KPIs of Net Promoter Score, Customer Retention Rate, Likely To Recommend
Calculated KPIs of Makes Me Feel Valued, Customer Satisfaction Index, Market Share

Consulting Analyst

Confidential, Marietta

Responsibilities:

60 day contract fomenting dozens payment processing solutions via Excel
Analyzed thousands of rows for charts, graphs, queries, pivot tables

Statistician

Confidential, Norcross

Responsibilities:

Analyzed 9,000 tickets/month, initiated 82 KPI reports, led to TL9000 certification
Maintained periodic ad-hoc reporting on SharePoint for employees at all levels
Monitored response to trouble ticket requests and response/repair time frame
Implemented analysis of Service Level Agreements against Key Performance Indicators
Demonstrated data trends per region, per month, per quarter, per technician
Analyzed and trended percentage of time spent on trouble ticket subcategories
Tested reliability and validity of findings, percentage of error rate, margin of error
Determined adequacy of operational definitions, monitored data collection
Evaluated impact of response time/repair time to improve quality control
Presented conclusions to management using Excel, Power Point

Marketing Analyst

Confidential, Lawrenceville

Responsibilities:

Formalized and improved 1M rows Salesforce/reports for 14% annual growth
Extracted/analyzed data, provided dozens of reports/maps each month to CEO
Reviewed, monitored, and updated KPIs to create and manage reports
Uploaded education data and demographic information to sales representatives
Extrapolated information provided to produce market trend analysis
Created mail merge letters thanking contacts for sales rep demos nationwide
Dispersed Monthly Sales Dashboard of Great Plains data to Senior Leadership
Provided demographic information for sales leads/maps for prospectors
Created CEO Dashboard for Senior Leadership meeting; traveled to Dreamforce 2008

Consulting Analyst

Confidential, Alpharetta

Responsibilities:

120 day contract analyzing call volumes for 128 countries, creating reports
Analyzed Excel, distributed reports for executives worldwide

Risk Analyst

Confidential, Atlanta

Responsibilities:

Implemented 86 statistical/KPI reports based on demographics, collection %
Distributed statistical, analytical, risk mgt. reports, Response Rates, KPIs internally
Created performance reports of departments, sales reps, sales campaigns
Utilized pivot tables, graphs, formulas to provide data analysis for strategy, demographics
Produced KPIs for benchmarking of FIFS collection percentages

Consulting Analyst

Confidential, Atlanta

Responsibilities:

180 day contract for 112 interactive voice response scripts
Managed 4 assistants, coordinated project ahead of schedule

Data Reporting Analyst

Confidential, Marietta

Responsibilities:

Created 12 KPIs, 75 monthly reports, improving service by 21%
Benchmarked customer service for 12 departments in call center
Automated dashboards/metrics reporting for executives/directors
Prepared 75 monthly reports to employees at all levels
Established business of tutoring hundreds of students in math & SAT test prep
Recruited students for revenue up to $3,000 per month
Directed efforts of marketing, advertising, financial statements, taxes, supplies

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