PROFILE:

• An accomplished Certified SCRUM Master with a record of developing and supporting projects and solutions incorporating a wide range of applications and technologies.
• Consistently recognized and tasked to improve organizational effectiveness and efficiency with comprehensive business and Information Technology expertise in strategy, analysis, development, program management, operations, and technical documentation.
• Highly experienced Technology Professional who enjoys the synergies of idea exchange, collaboration and shared learning.
• A creative problem - solver with a strong interest in new technologies and approaches that is both customer and end-user focused.
• Extremely reliable, possessing a strong work ethic and a dedicated team player.
• Technically savvy with strong understanding of methodologies, such as agile, able to quickly assess and utilize the appropriate response to meet the specific needs of the business. A welcome addition to any team, ready, willing, and able to function in any role necessary to insure project success.
• A Mentor and Motivator who thrives in environments requiring a strategist and a big picture thinker who still pays attention to detail. A collaborative team player or independent contributor able to learn quickly, with proven ability at defining metrics to evaluate improvement opportunities for continual business process improvement.

CORE COMPETENCIES:

Client Collaboration Personal presence and strong interpersonal skills Business Process Management Business Process Mapping Change Management Dashboards Process Improvement Requirements Engineering Mentoring Facilitation Agile Assessment and Guidance Scrum Kanban XP RUP Waterfall JAD SDLC MS Office Visio ATG ECM Tandem/HP NonStop Strong Verbal and Written Communication Skills

EXPERIENCE:

Confidential, Philadelphia, PA

Business Analyst Manager

Responsibilities:

• Traditional BA role managing requirements and stakeholders for the Medical Underwriting Platform.
• Collaborate with Stakeholders, Software Developers, and Subject Matter Experts to define requirements.
• Research existing business and system processes, formulates features, and option scenarios.
• Lead and document requirements definition sessions with business and technical stakeholders for elicitation of functional, data, user interface, and non-functional requirements.
• Develop Business Requirements Document and Business Use Case deliverables to meet the business and functional requirements.
• Work within practices and policies for writing, updating, and managing requirements to ensure delivery of value.

Confidential, Malvern, PA

Scrum Master

Responsibilities:

• Responsible for two teams, one for applications and the other for automation for reducing Total Cost of Ownership projects.
• Running daily stand ups for multiple teams.
• Acting to remove any blockers on a day to day basis.
• Coaching how to write good user stories.
• Playing a key role in backlog grooming sessions.
• Scheduling and facilitating meetings e.g. iteration planning, retrospectives, sprint reviews.
• Organization moving to Kanban, so using with Scrum (Scrumban).
• Some minor reporting e.g. burn up / burn down charts, cumulative flow diagrams, lead times.
• Using Version 1 for sprint planning and tracking.
• Delivering stable, functional, high performing sever applications and automated installs.

Confidential, Richardson, TX

Business Analyst Consultant

Responsibilities:

• Research and gather information for requirements.
• Perform BA duties for the building of a Data Warehouse on Teradata.
• Primary activity was mapping from data source to profile data elements for modeling and loading into the Data Warehouse for business functionality such as Admissions, Accounts Receivables, Hospital Information System and more.
• Met with business users to validate the business functionality then review with the database modelers for establishing the logical and physical models.
• Quality Dashboard project; gathering data from multiple sources, the Centers for Medicare & Medicaid Services (CMS) for Core Measures and the Mortality Measures, from the HCAHPS surveys for the Patient Experience of Care, and from Nursing Scorecards for displaying on mobile devices.

Confidential, Malvern, PA

PROJECT ANALYST

Responsibilities:

• Collaborated across the matrix organization in the Confidential Division for Operations in support of Imaging IT solution products:
• Improved Change Management Process which required business process mapping, complex detailed planning, writing workflow instructions and other documentation, creation of key performance indicators, and implementation of multiple project phases. Results were 50 % reduction in cost in current fiscal year from the previous fiscal year.
• Business segment administrator of proprietary Change Management Tool.
• Determined requirements through interviews for improving functional features to the Change Management Tool.
• Administrated internal sales intranet SharePoint site configured and updated collateral.
• Controlled North and South American regions of Customer Global Projects MOSS SharePoint site.
• Supported Marketing and Sales with ad hoc Business Intelligence Reports.
• For Philadelphia Chapter of International Institute Business Analysis joined the Events Committee served as event project manager.
• Wrote articles for the “Agile Journal”

Confidential, Conshohocken, PA

BUSINESS ANALYST

Responsibilities:

• Performed estimates and managed versus actuals (burndown and burnup charts).
• Taught how to lead and participated in sprint planning and retrospectives sessions.
• Led the Daily Scrum meeting.
• Created User Stories from insightful interviews and collaboration with client.
• Managed Product Backlog augmenting user stories with use cases.
• Showed team how to lead and led sprint reviews as Product Owner.
• Taught how to remove impediments for the team.
• Taught team how to determine sprint goals and kept team focused on sprint goals throughout the project.
• Determined and tracked team velocity.
• Taught what to do and led Scrum of Scrums to collaborate on other projects for client.
• Performed the role of the Product Owner that ensured the Scrum Team worked with the right business priorities and the correct requirements for each sprint.
• Managed the QA effort, developed test plans, user acceptance tests, and doing the triage prioritization of defects.
• For a pharmaceutical client developed BRD for Fertility LifeLines community web site.
• For large electronics client prepared business process mapping for transactional flows for e-commerce website.