Senior Business Analyst / Process Lead Resume

SUMMARY:

Nine years combined experience with focus on financial process improvement, regulatory compliance, project management and business analysis.
Organized and disciplined team player with the ability to work independently as well as contribute to group efforts.
Have the personal attribute in the areas of analytics, quantitative thinking, written and verbal communication, solving engineering, active listening, handling cultural diversity and interpersonal skills.
Strong understanding of drivers, dependencies, and impacts of process change across multiple functions
Engage in periodic process reviews with teams and drives process improvements identified
Ability to influence and build consensus within and across functions
Bring diverse perspectives together to address issues and break down silos
Convey, organize, package and deliver ideas
Ability to communicate to targeted audiences (internal vs. external, across multiple levels)
Leverage business knowledge and experience in ensuring the accuracy of results
Performs deeper trend analysis and ad hoc reporting to identify
Independent decision making within own process
Escalate and resolves problems in a timely, appropriate manner
Facilitate planning and tracking of projects
Manage risks/issues, ensure corrective actions and ownwership are definded in a timely manner

SKILLS:

Advance Microsoft Office Suite

Excel

Visio

Power Point

Outlook

Word

SharePoint

Access

SQL

Statistical Analysis Systems (SAS)

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst / Process Lead

Responsibilities:

Lead research, analysis and flagship development projects on cross - functional or global business units that increase operational effectiveness and efficiencies
Serve as a liaison between the business unit, application systems or outside organizations in defining business systems testing requirements linked to projects, procedures and practices to implement changes to increase the efficiency of the business
Coordinate all phases of Software Development Lifecycle (SDLC), to ensure smooth transition for functional, technical teams, and all business sectors
Lead a team of Junior Business Analyst in eliciting, gathering and validating requirement for the Business Requirement Documents
Lead and develop presentation using PowerPoint or Visio for Senior Management on functional and non-functional program design.
Provide adhoc analysis on continuous process improvement savings and benefits using Excel, Access and Visio
Lead brainstorming session with the goal of understanding the end-user requirements and vision
Provide continuous post-implementation production support after development and integration

Confidential

Quality and Process Assurance Senior Analyst

Responsibilities:

Examined current process workflows or functional tasks to assess applicable control gaps and weaknesses.
Led a team of Junior Developer on database enhancements and system configuration, provided them with the Business Requirement Documents
Maintained awareness of any changes in company policies, state, and federal regulations to ensure process functions remained in compliance and within risk tolerances level
Provided adhoc analysis on pending or current workflow data to senior management in a timely manner with detailed summary of results in access or excel pivot tables
Conducted trending, root cause, variance analysis and scenario-based analysis of quarterly data using Access or Excel which aided Senior Management in their forecasting
Prepared daily production report for senior management and team lead on End of Day operation levels to identify growth.

Confidential

Senior Collection Specialist

Responsibilities:

Analyzed payment history and contacted customers to determine modification options
Followed-up on outstanding requests for additional information or documentation concerning modification
Solved complex issues and implemented solutions to enhance productivity, improve quality and customer satisfaction
Served as subject matter expert for modification, DIL, Short Sales, and Foreclosure legislation
Trained large group of 10 new employees on collection process, procedures, and systems
Created weekly and monthly production dashboard that tracked each employee’s development

Confidential

Physician Account Analyst

Responsibilities:

Identified medical billing discrepancies and healthcare trends by analyzing data from billing and medical coding department
Communicated pricing methodologies for supplies, orthotics, prosthetics, and implantable services to co-worker or colleagues
Maintained a large data analysis database of delinquent accounts and created codes for quick analyst of data
Ran month-end account receivables aging reports and account receivables adjustments
Responded to oral and written claims appeals on a timely manner or basis
Negotiated with customers regarding payment and past due invoices