SUMMARY

• Versatile and result oriented Business Analyst with 7 years of experience in business requirement gathering and analysis.
• In - depth understanding of Software Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP) and Agile methodologies including scrum and Kanban.
• Extensive experience in diversified industry sectors including credit cards, Mortgage, E-Commerce, Finance and Investment Banking regulations as DFA.
• Dexterous in documenting Business Requirements Document (BRD), Use Cases, Feature Requirement Document, Functional Specification, Unified Modeling Language (Use case, Process Flow, Class, Activity and Sequence),QA Methodology including test cases.
• Adept in team management, problem-resolving skills, conflict management skills, people management skills and excellent knowledge of soft skills, writing skills and oral communication.
• Highly experienced in leading and satisfying business needs with different groups within different levels of management in the company.
• Recognized as a hands-on, pro-active troubleshooter, who can rapidly identify business problems, formulate strategic plans, initiate change and assist to implement new process in challenging and diverse environments.
• Experienced in conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships.
• Excellent in performing Cost-Benefit Analysis, Gap Analysis, SWOT Analysis to check the compatibility of the existing system infrastructure with new Business Requirements.
• Designed and executed test plans, test scripts, tracking defects and getting them resolved to ensure that business requirements and functional specifications are tested and fulfilled.

TECHNICAL SKILLS

Methodologies: Waterfall, Rational Unified Process (RUP), Agile (Scrum)

Business Modeling Tools: Rational Rose, MS Visio, iRise, Dream weaver

Requirement Management Tools: Rational Requisite Pro

Documentation Tools: MS Office Suite - Word, Excel, PowerPoint, Access

Operating Systems: Windows 9x/NT/ME/2000/XP/Vista/7Database SkillsOverview of Database Design, MS Access, SQL

Testing Tools: HP Quality Center/ ALM, JIRA (Defect Tracking)

Project Management Tools: MS Project

Other Tools: SWIFT, MS Office, MS PowerPoint, MS Outlooks Express, MS Project, Adobe (Photoshop, Illustrator)

PROFESSIONAL EXPERIENCE

Confidential, Salt Lake City, UT

Business Analyst

Responsibilities:

• Worked with Project manager and other users and created Work flow diagrams, Activity Diagrams on MS Visio/MS Project using Project Evaluation and Review Technique (PERT).
• Performed Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis and implemented it in the business process. And conducted project planning according to the results.
• Perform data analysis with SME on sending newSWIFTmessages, confirmations, and vouchers to the new acquired client for IMMS.
• Performed GAP analysis to identify the AS-IS and TO-BE business process to improve the process in the project.
• Conducted JAD sessions for requirements gathering with Business Stakeholders, SME’s, Users and refined it through interviews, Story Board Sessions, Use Case Diagrams.
• Developed Swim Lane Diagrams, which helped in Rapid prototyping and pinpointing potential problems early in the process.
• Created Mock Up screens and Templates using MS Visio for better visualization and understanding of the software application.
• Coordinated with business users to prepare and update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD). Created Use Cases documents for requirements.
• Performed GAP analysis of business rules, business and system process flows, user administration and requirements and developed Requirement Traceability Matrix to find out if the current project requirements are met and ensured its timely update.
• Created Requirement Traceability Matrix to list all the requirements and make sure all the required documents like Use Cases, Test Cases, are written and compiled.
• Worked in, implementation, and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills, conducting Cost-Benefit Analysis.
• Conducted status meetings and presided over the Changed Control Board meetings to discuss Defect, and ensure changes. Conducted risk analysis in case of defects in the product.
• Assisted with User Acceptance Testing with prospective users. Developed and maintained Standard Operating Procedures (SOP).
• Coordinated with the QA Team for the sign-off process before deployment and assisted the Project Manager on creating the Lessons learned document.
• Created a Back-out Plan as a part of Production Readiness Review and played an active role in Production Support and maintenance of the application.

Environment: MS Office Suite2007, MS Visio 2007, MS Project 2007, MS Outlook, HP Quality Center Enterprise Edition.

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Integral part of the team, assigned the task of carrying out the budget planning of the project, thus, obtaining a grasp of the financial concerns of a project.
• Creating Use Cases from the list of requirements using Rational Rose.
• Followed the UML methodology to generate Activity Diagrams, Sequence Diagrams, Class Diagrams and Collaboration Diagrams using Rational Rose.
• Conducted interviews with the clients for elicitating requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications.
• Documenting and reporting the progress to the management on an ongoing basis.
• Created project plans, detailing projects’ mission, process flow, timelines, requirements and any risks.
• Working experienced withSWIFTmessaging.
• Worked extensively with MS SQL Server.
• Created Use Cases, Work Flows, and Screen Shots for the Application.
• Developed Domain and Analyzed object models, including business and solution views.
• Developed the business and functional requirements specification describing and prioritizing of the requirements.
• Prepared functional and Behavioral document, which meets requirements and application behavior describing the detail design of the application.
• Created and managed the change request process and analyzed the impact of the change request on the application in regards to Project Plan, Project Scope and Project Schedule.
• Conducted Project Demo for clients and meetings with the clients so that their new / additional requirements could be gathered to be implemented in the project.
• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the Time line.
• Created Implementation Plan identifying the action steps for developing the system describing tasks, primary responsibilities, deliverables, and completion dates, the hardware, software, Internet connectivity, project personnel, and budgetary expenditures required information system environment.

Environment: MS Office, MS Excel, MS Visio, MS SharePoint, MS Project, SQL, Windows 7/2003/XP, HTML

Confidential, Portland, OR

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis using Rational requisite pro
• Performed business using casewise modeller
• Thoroughly studied the requirements for the process re-engineering
• Captured requirements for Biztalk messaging server
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Worked closely with the data model team to review the data model and validate them.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: Documentum, Windows NT/XP, SQL, SQL, SQL Server, Business Objects, TestDirector, LoadRunner Rational Rose and Requisite Pro, MS Office, MS Visio, MS Project, UML, XML, Rational Clear Quest, Rational Clear Case, RUP, Microsoft Suit.

Confidential, Wilmington, DE

Business Analyst

Responsibilities:

• Used the Agile (Scrum)methodologyfor Software Development Life Cycle (SDLC)guidelines to carry out every step of the business modeling process.
• Followed reforms related to changes in theMortgageLaws for the Real Estate portfolio.
• Organized workshops with Subject Matter Experts (SME) to obtain domain level information.
• Added Functionality to existing Santander Bankwebsite to allow its customersto prequalify for amortgagein regards to credit card history utilizing Dodd Frank Wall Street Reform.
• Organized workshops with Subject Matter Experts (SME) to obtain domain level informationin regards to credit score, Annual Percentage Rate (APR), variable interest rate and credit limit.
• Lead discussions and JAD Sessions to gather business requirements and discuss possible solutions documenting them Software Requirement Specifications (SRS).
• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Gathered Functional and Data Requirements, analyzed workflowsand created Use Cases, Requirement Specifications, Report Specifications, Data Requirements, Data Mappings and Data Flow Diagrams.
• Documented use cases, created use case diagrams that described the behavior of the system and modeled them in Rational Rose.
• Identified, organized, and documented the changing requirements of the project using Rational Requisite Pro.
• Assisted in creating wireframes for web interface with the GUI design team.
• Logged defects to Rational Clear Quest and interacted with developers to resolve the defects then verify fixes and close bugs
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Coordinated with the business partners in conducting theUAT(User Acceptance) Testing.

Environment: Agile methodology, Rational Suite (Rational Requisite Pro, Rational Clear Quest, Rational Rose), SQL, MS office suite 2007, SQL Server 2008

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Consistently documented functional and business requirements using use cases and Unified Modeling Language.
• Provided End-user support by supplying effective product, efficient process and functional solutions to resolve and enhance current user application functionality.
• Enhanced end-user access to a wide variety of data using Data warehouse modeling techniques.
• Assisted the Executives and the Department Heads in Disaster Recovery Operation during production process of applications.
• Interacted with prospects, clients and industry representatives for gathering, analyzing, writing and translating business and functional requirements into Functional specification documents.
• Maintained, communicated and tracked requirements using Rational Requisite Pro.
• Created and maintained artifacts by evaluating needs, clarifyingrequirements, and analyzing use cases and dependencies to recommend a course of action.
• Used MS Visio to create product maps and sequence diagrams.
• Worked closely with project manager and gave inputs in the strategic development of detailed project plans,work assignments, target dates in MS Project.
• Functioned as a vital liaison between the business line, operations and the technical areas throughout the project cycle.
• Worked with development project teams with regards to functional specifications, qualityassurance scripting, and product rollout.

Environment: Visual Basic, SQL 10g, SQL Server 2005, HP Quality Center 9.0, XML and HTML, Rational Rose, MS Visio, MS PowerPoint.