SUMMARY

• Over Seven Years of Professional Experience as Business Analyst in analysis and requirements gathering and writing system functional specifications including use cases.
• Culturally sensitive and excellent cross functional collaborator whom easily interfaces with executive leadership, internal company staff and management, business partners and clients and others.
• Experience with E - commerce, Banking (Retail and Customer Banking), General Insurance, CRM and Services.
• Excellent in Developing and evaluating business process Models.
• Strong experience in RUP Business modelling process.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs.
• Good conceptual understanding of SDLC and Data Warehousing. Proven experience in complete project life cycle - Design, Development, Maintenance and Documentation of Enterprise Data Warehouse, Data Marts, and Operational Data Stores (ODS).
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration and gap analysis. Set-up and conducted A/B tests.
• Proficient with various CMS for content management, site design themes, user management, shopping cart, and payment systems.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Skilled Manager in summarizing, analysing, and reporting the requirements into Business Requirements Documents (BRD), Functional Specifications Document (FSD), Non-functional Requirements Document and use case specifications.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business Requirements Document (BRD), Use Case Specifications, Functional Specifications Document (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Highly experienced in MS Excel using Pivot tables, V Look up, H look up, Macros, Joins, aggregate functions etc.
• Excellent Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short and long term business and system requirements.
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
• Advised management on improvement strategies, Competitive & Profitability Analysis

TECHNICAL SKILLS

IDE / OOAD Tools: Rational Rose, Rational Requisite Pro, Rational Clear Quest, MS Visio, MS Project.

Database: Microsoft Access, SQL Server, Oracle.

Reporting: Crystal Reports, MS Project, MS Visio, and Share Point.

Languages: Java, C++, SQL

Operating Systems: Windows95/98/00/XP and NT

Mark-up Languages: HTML, XML, XFDL

Other Tools: MS Office (Word, Excel, Access, PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential, Salt Lake City, UT

Business Analyst

Responsibilities:

• Gathered business requirements by interacting with the business users and accurately documented them in BRD
• Assisted in feasibility analysis study in terms of technical and economic feasibility.
• Identified the process flaws in the current system after analysing and documenting the as-is system and recommended business process automation in the new system through the creation of the to-be system.
• Conducted activities in learning management system and market management system.
• Determined the functional requirements through conducting user interviews, and created the Business Requirement Document
• Generated UML based Use Case Diagrams and Data Flow Diagrams to provide the development team with a better view of the requirements
• Created Class Diagram, Sequence Diagram, Collaboration Diagram and ER Diagram using Visio
• Worked as a liaison between developers and users
• Supported development team in unit testing by providing the testing data
• Helped the testing team in tracing the requirements from Requirement Testing Matrix and involved in the User Acceptance Testing (UAT)
• Verified the functional aspect as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
• Tracking and managing requirement changes using Requisite Pro.
• Used Rational Rose to visually determine the proper structure, key elements and optimal design for your database and to aid efficient creation of tables, stored procedures

Environment: Rational Requisite Pro, Rational Rose, MS Visio, MS Excel, RUP, Windows 2000, MS Visio, ASP, SQL, SQL server 2000 and MS Office Suite

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Analysed As-Is system gathered user and business requirements through interviews, surveys and created documents that could be understood by the business and the technical team.
• Followed Rational Unified Process (RUP) to create Business Requirement Specifications Document using MSWord.
• Conducted JAD sessions with management, SME and other stakeholders.
• Analysed, prioritized and identified user and business needs for the system requirements.
• Involved and coordinated the integrity to optimize SQL queries for better efficiency for the initiated project.
• During Inception Phase; involved in preparing set of diagrams and BRD’s (Business Requirements Documents) supporting documents containing the essential business elements, detailed definitions, and communicated the relationships between the actors to analyse and document business requirements.
• Planned and created system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modelling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams and Swim Lane Diagrams which is an efficient way of communication among stakeholders.
• Scheduled meetings with developers, SAS (System Analyst) and testers to collaborate resource allocation and project completion using MS project.
• Used PowerPoint presentations for conducting walkthroughs with the stakeholders on “To-Be functionality” for the completion of the project.
• Conducted system testing with the team and have assigned defects to appropriate development team for fixes with appropriate priority based on the defect’s impact on the business.
• Created and managed the requirement document with the requirements traceability relationships.
• Involved in identifying Scenarios, setting up the environment and conducting the UAT (User Acceptance Testing) with the team.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Waterfall Methodology, UML and SQL

Confidential, Portland, OR.

Business Analyst

Responsibilities:

• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using rational tools.
• Created project WBS (work breakdown structure), allocated resources to projects and project activities in PeopleSoft and Clarity (project & portfolio management tool)
• Conducted Business Requirements, Functional and Technical meetings with Business groups. Served as a liaison between mortgage specialists and the project team.
• Writing the detailed user needs, Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Identified and retail procedures for emerging retail chain. Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor
• Provide innovative IT, business & e-commerce solutions to perspective and existing clients. Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap
• Provide innovative IT, business & e-commerce solutions to perspective and existing clients. Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Designed the system, prepared UML and sequence diagrams using Rational Rose.
• Collaborated on creation of documents such as the Vision, business requirements (BR) and business systems design (BSD) documents
• Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).

Environment: Rational Rose, Rational Req Pro, RUP, MS Word, MS Excel, MS Access, MS Project, MS PowerPoint, MS Visio

Confidential, Wilmington, Delaware

Business Analyst

Responsibilities:

• Reviewed business and overall functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s).
• Led and implemented the entire agile methodology of application development with its various workflows and activities.
• Gathered the requirements for the desired system and reviewed a GAP analysis report as to the difference between the AS and TO-BE system.
• Conducted weekly status meetings after collecting status of the project.
• Included the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio in order to maintain detailed verbal description of the project.
• Complete project leadership of ecommerce solution for target.com business platform for multiple sales channels - Business direct (B2B), Consumer Direct (B2C) and Retail channels using Microsoft Project with Agile software development.
• Facilitated meetings and detailed communication with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Involved in Designing and implemented basic SQL queries for QA testing and report/ data validation.
• Validated the business, user and functional requirements as the current project went along.
• Reviewed and validated BRD (Business Requirements Document) and convert business requirements into FSD (Functional Specifications Document).
• Conducted Joint Applications Requirements Capturing Session (JAR) and Joint Application Development (JAD) sessions to understand, capture and confirm requirements and resolve cross-functional issues.
• Participated in data analysis and documentation, and got involved in business test cases and expected results.
• Created functional requirements document for technical team as per the business requirements.
• Involved in the web parts to make sure that the documents are easily available to sales teams & senior management.
• Served as a conduit between the internal/external business community and the IT organization in order to provide technical solutions to meet the needs of the business.
• Worked closely with Development and QA testing teams to ensure that business requirements were clearly understood and provided clarification on questions related to requirements
• Analysed data from web analytics tools to create customized reports focusing on the key performance indicators, metrics, and trends.

Environment: Rational Rose, Rational Req Pro, RUP, MS Office Suit, SQL.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Responsible for managing and maintaining relationships with clients as they pertained to new enhancements, GAP analysis, monthly reporting, and current expectations.
• Wrote Functional Specifications for a large domestic fixed income system.
• Responsible for the management of the software process from requirements gathering, documentation, management approval, client approval, development, to testing and final presentation to the client.
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.
• Implemented the full project lifecycle phases including requirements gatherings, development and quality assurance.
• Conducted user interviews at both in-house and client locations.
• Monitored and assisted in designing and development of Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Identified, researched, investigated, analysed, defined and documented business processes and Use Case Scenarios.
• Acted as the liaison between the business (fixed income) and the technology area to implement software upgrades, create new reports, document business use cases, conduct user acceptance testing, and design future enhancements for the trading platform.
• Worked closely with traders, portfolio managers, the equity and fixed income support team, project managers and developers to enhance functionality and to correct problems with fixed income, equity and derivative trade related systems.
• Worked with Portfolio Management/Accounting system: Portia and handled Corporate, Municipal, Treasury, Agencies and High Yield Traders.
• Worked with Fixed Income Trading System: Bloomberg Portfolio System and handled Corporate Bonds, Mortgage Backed Securities (MBS), Asset Backed Securities (ABS), Inflation-Linked Treasury Bonds (TIPS), Municipal Bonds, Warrants and Preferred Stock.
• Developed Test Plans and a Hierarchy according to the requirements.
• Created tables & Performed Data Driven Test to retrieve items from the Oracle database using SQL.
• Work includes enhancement topics such as: Uploads, downloads, Auto Pair off of Financing (repurchase agreement / Repo) transactions and the calculation of Interest, Expense, Accretion, Amortization & cost of carry, as they pertain to Mortgage Backed Securities (MBS) and Management Reporting.

Environment: Rational Rose, RUP, UML, SQL, MS-Office, MS Project, MS Visio