SUMMARY

• 6+ years of extensive experience as Business Systems Analyst, having worked in projects in as diverse sectors asBanking, Telecom, IVR, etc.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing and deployment.
• Competent in analyzing the current business process and creating future state business process flows using industry standard BPM notations
• Exceptional working experience in GAP analysis and understanding of the AS - IS and TO-BE business processes
• Expertise in conducting Stakeholder Analysis to define process stakeholders, and their roles & responsibilities towards the project.
• Adept with different software development methods like Water Fall, Rapid Application Development (RAD), Rational Unified Process (RUP) and Agile (SCRUM) Method
• Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards, Use Case Diagrams, Activity diagrams, Data/Flow/Navigational flow diagrams using UML Tools like MS Visio
• Experience in Interactive voice response (IVR) Software Development Life Cycle (SDLC) aspects such as Requirements Analysis, Design, Development, Testing and Deployment and Quality Assurance Life Cycle (QALC) aspects
• In-depth working experience implementing various elicitation techniques like, Document analysis, Interface analysis, Prototyping, Reverse engineering, Brainstorming, Requirement workshop.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting Technical requirements that support the High Level business requirements
• Knowledge in Data Modeling and Process Modeling using a structured approach using MS Visio, Enterprise Architect.
• Experience developing web-based applications screen mockups, wireframes, UI.
• Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business requirements document (BRD), Use Case Specifications, Technical Specifications (TSD), Systems Design Specification (SDS), High Level Design Document (HLD), Requirement Traceability Matrix (RTM) and testing documents.
• Worked on multiple data analysis task to analyze data, tables and other database contents.
• Extensive experience in gathering business and application requirements, business processes, identifying risks, impact analysis, UML modeling, sequence and activity diagrams using Rational Rose and Microsoft Visio.
• Proficient in writing and executing simple SQL queries against the database to check for the ER relations with the requirements document
• Expertise in assisting the Testing Team in creating and reviewing the Test Plans and Test Cases
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users

TECHNICAL SKILLS

Tools: Microsoft Office Suite (Word, Excel, Power Point, Project, Access), Outlook, Microsoft SharePoint, MS Exchange, IBM Lotus Notes

Analysis Tools, Techniques: RUP, UML, Object Oriented Analysis, Rational Rose, Visio, Rational Requisite Pro, Data Analysi, Dashboard Design, BRM

Testing Tools: Quality Center, Test director

Reporting Tools: Cognos, Crystal Reports,BusinessObjectsDatabase SQL Server, Oracle, Teradata, MS-Access

Data Access Technologies: Toad, MQ Series, Stored Procedures

Operating Systems: Windows XP, Advanced Server, Windows 2x, Windows NT, UNIX

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Lead all daily stand up and weekly status meetings with technical and management team
• Attended all UXD, Sprint Planning, Reviews, Retrospective, and Advise on project, communication, and all areas of improvement
• Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.
• Participated and provided a status of defects on the daily stand up Call Meetings and provided updates for items needing to be discussed or escalated throughout the testing life cycle.
• Was responsible for tracking issues and updating the status of existing issues based on the daily meetings with development team.
• Identified all enhancement request in defect tracking tool and added into Back log
• Created user stories for all enhancement request and documented for business need
• Maintained and updated all Operation issues in defect tracking toll ( Share point)
• Assigned and follow up with development team for defects
• Validate and test all production issues in QA environment
• Conduct all business meetings with product owner and project Manager
• Create, gather all user stories and log into general back log for review
• Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Actively involved in conducting reviews, walkthroughs and facilitating in requirement definition workshops (JAD) to confirm and playback business requirements for the project.
• Performed technical project consultation, initiation, collection and documentation of client business
• Reported status to project management and project owners on a weekly basis.
• Technical requirements, solution alternatives, Technical design, testing and implementation support
• Attend Agile Scrum meetings to discuss project progress and plan
• Conducted daily/weekly/monthly walkthrough and status meetings
• Responsible for interfacing with Development and other impacted workgroups to review and explain Business requirements so they can be correctly sized for implementation
• Document, review, analyze and evaluate business processes, systems and user needs
• Represent the project team at client meetings. Obtain key changes including requirements, quality assurance plans, schedule, and scope change
• Interacting with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines

Environment: MS Visio, MS Word, MS Excel, Rally, MS Share point, Drupal CMS, MS Lync, MS Office, MS Outlook

Confidential, Washington DC

Sr Business System Analyst

Responsibilities:

• Performed duty as a liaison between Information Technology and Business department
• Conducted all JAD session, business meetings, Draft reviews for Treasury unit and presented a proposed solution to business needs
• Researched and understood COTS product( Sail point), met with stakeholders to gather data and document new enhancement requirement’s
• Maintained and updated new business and Functional Roles in Treasury.
• Updated all Business Requirements & Technical Documents from ICAM5.5 to 6.3
• Analyzed, Updated old TRE departments into new departmental names
• Helped QA analysts and technical heads with troubleshooting and fault resolution
• Maintained and updated all production issues in issues logs and follow up with Development team for all bugs and configuration issues in Code
• Created Remedies and JIRA for all production issues and gathered new requirements for an enhancements in system
• Delivered live training on ICAM 6.3 upgrade to all business users
• Maintained and updated Business requirements Documents for ICAM 6.3 Upgrade
• Performed technical project consultation, initiation, collection and documentation of client business
• Technical requirements, solution alternatives, Technical design, testing and implementation support
• Participated in project from deployments of new upgrade systems, delivery, and, production support
• Maintained and resolved all productions issues related to ICAM 5.5 and 6.3
• Created demo Business & Technical roles in ICAM 6.3 for Treasury Unit
• Develop and maintain relationships with key business partners across the Treasury UNIT
• Conducted daily/weekly/monthly walkthrough and status meetings
• Responsible for interfacing with Development and other impacted workgroups to review and explain business requirements so they can be correctly sized for implementation
• Document, review, analyze and evaluate business processes, systems and user needs
• Represent the project team at client meetings. Obtain key changes including requirements, quality assurance plans, schedule, and scope changes
• Have ability to work with all levels of management
• Very efficient with MS Office Suites (Word, Excel, PowerPoint, Visio, Project, Outlook)
• Gathered and created new templates for applications PEGA, Capitol Market, Numerix, and all other applications requirements
• Interacting with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines

Environment: MS Visio, IBM Doors, MS Word, Excel, Jira, Remedy Tickets, Toad, UML, Rational Unified Process, MS Office

Confidential, Mclean VA

Business System Analyst

Responsibilities:

• Performed duty as a liaison between Information Technology and Business department
• Helped QA analysts and technical heads with troubleshooting and fault resolution
• Responsible to analyze impact of proposed solution across the business, create design document to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews
• Maintained and updated Traceability Matrix Document at every step of project
• Performed technical project consultation, initiation, collection and documentation of client business and
• Technical requirements, solution alternatives, Technical design, testing and implementation support
• Participated in project from initiation through execution, delivery, and, production support
• Created Technical Requirement Specification documents - that include UML Use case diagrams,
• Scenarios, activity diagrams and data mapping.
• Develop and maintain relationships with key business partners across the firm
• Conducted weekly/monthly walkthrough and status meetings
• Responsible for interfacing with Development and other impacted workgroups to review and explain business requirements so they can be correctly sized for implementation
• Document, review, analyze and evaluate business processes, systems and user needs
• Represent the project team at client meetings. Obtain key changes including requirements, quality assurance plans, schedule, and scope changes
• Have ability to work with all levels of management
• Very efficient with MS Office Suites (Word, Excel, PowerPoint, Visio, Project, Outlook)
• Analyzing existing system logic difficulties and revising the logic and procedures involved as necessary
• Assisting in the supervision and preparation of logic flow charting
• Interacting with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines

Environment: MS Visio, IBM Doors, Rational Requisite Pro, Rational Rose, SQL, Toad, UML, Rational Unified Process, Crystal Reports, MS Office

Confidential, Philadelphia PA

Business System Analyst

Responsibilities:

• Prepared (BRDs) to document all existing Files and Data elements to be converted from source system to Target Pre-staging.
• Interacted with software developers to understand application functionality and participate in the product design process including Technical Specifications and other document reviews.
• Prepared ‘Statement of Work’ documents based on defects or change request documents submitted by the production support/QA team during UA testing.
• Prepared Business Requirement Design Specification and determined in scope and out of scope aspects of the process.
• Identify and match scope of the system integration and merge
• Performed GAP Analysis, conducted walkthroughs and acted as a liaison between the business users, stakeholders and the team to perform the requirements, quality and risk analysis
• Conducted JAD sessions, analyzed and documented the business requirements from various teams and stakeholders
• Identified the limitations users currently experience in the operational reports obtained from current systems and recommended solutions to overcome these limitations.
• Prepare graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames, etc.)
• Suggested measures and fine-tune queries to improve the performance of each Interface and the quality of the output files.
• Gather and validate requirements, resulting in detailed business rules, Technical requirements, and process design
• Mediate and coordinate between development, data analysts, QA and Business Groups
• Created Wireframe Diagrams for a New Web Application for filtering and viewing Extract file Error Reports
• Analyze business rules to develop wireframes for pages in HTML to assist in UI design.
• Used daily contribution and payroll reports to create and update expanded schedules for each employer to be used in Trustee reporting and arbitration procedures.
• Communicated with the accounting personnel to ensure that contract reporting and payment requirements are met.
• Performed complex analysis of accounts receivable, contributions received, and payroll data; determine accuracy, identify exceptions, trends, and estimate future contributions; maintain Delinquency Report
• Coordinated the activities of subordinates in the Interface Team and organize weekly status Meetings.
• Performed financial research and analysis as necessary and respond to data requests and additional projects and responsibilities as assigned.

Environment: MS Visio, IBM Doors, Rational Requisite Pro, Rational Rose, SQL, Toad, UML, Rational Unified Process, Crystal Reports, MS Office

Confidential, BIRMINGHAM, AL

Business System Analyst

Responsibilities:

• Gathered requirements and conducted interviews with business users and Project Manager to understand the needs of the application.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Worked on various applications and Conducted Gap Analysis between “As is” and “To be” process for the applications. Participated in the Logical and Physical Design sessions and developed Design Documents.
• Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
• Created role based matrix for these applications and worked with the developer to create applications supporting these roles.
• Apply reverse engineering process to document existing capabilities of the system and reproduce based on the extracted information.
• Responsible for business process modelling, process mapping
• Created DCR (Document collection repository) diagrams in MS Visio to understand the inbound and outbound files, uploading of documents in the applications. Also created diagrams to depict the process flows and use case diagrams for applications related to each other.
• Communicate and analyze business needs and create business and technical documentation
• Created Process flow diagrams to depict the welcome email user receives, the pending documents trigger, follow up status and deny application status.
• Analyze business rules to develop wireframes for pages in HTML to assist in UI design.
• Acts as a liaison between the IT teams and the company’s various business units
• Implemented a suitable Change Management process and supported the existing banking solution upgrade by coordinating multiple projects.
• Created Documentation - Analysis reporting, architectural presentations, infrastructure specifications, strategy planning, risk analysis, contingency plans for company executives.
• Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps
• Documented the User Stories, Use Cases (activity diagrams, system context diagrams, sequence diagrams), FSD and Wireframe diagrams for multiple functionalities on the new application
• Led and facilitated project requirements gathering efforts, conducted interviews and facilitated JAD work sessions to create detailed project artifacts documentation using MS Project/Excel, Word and Clarity
• Documented and tracked all product defects with use of SQL (reporting).
• Writing Complex SQL queries and optimizing SQL Queries
• Conducted Joint Application Development (JAD) sessions with IT groups. Responsible for updating changes in Technical specification documents and on-boarding document of each application.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Tested various sprints using Agile methodology

Environment: Microsoft SharePoint, .Net, MS Visio, MS Office, MS Exchange, Toad, Clarity, Microsoft Project, PL/SQL, UML and Data Stage, Iterative Process Methodology.