SUMMARY

• Over 7 years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications and QA lifecycle.
• Extensive knowledge of domain experience in the Finance and Banking and Insurance.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Familiarity with the reinsurance (facultative and treaty) industry and associated terminology.
• Understand the pre - quote, pre-bind and bind processes as used in the insurance industry.
• Good exposure in the Claims, Policy Administration and underwriting areas.
• In depth knowledge of UML (OOAD) and RUP methodologies and proficient in creating Use Case Diagrams, Activity Diagrams, Class Diagrams etc.
• Effective at interviewing business users, stakeholders and subject matter experts (SME's) and eliciting needs and translating those needs into concise functional and non-functional requirements
• Excellent writing skills in preparing BRD, SRS, Functional Specifications and Project Plans.
• Adept in converting Business Needs into Business Requirements Document (BRD) & Software Requirement Specifications (SRS).
• Full understanding of Rational Unified Processes (RUP) using Rational Rose, Requisite Pro, Unified Modeling Language (UML) and Software Development Life Cycle (SDLC) methodologies.
• Extensive experience using Class Diagrams and Use Cases and document them using Microsoft Visio.
• Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions
• Extensive experience in Gathering Requirements, Scoping Requirement and creating Business Requirement Documents, User Requirement Specifications, Functional Requirement Specifications, System Requirement Specification, Test Plan, analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Sequence diagrams System Workflow Diagrams, Data Flow Diagrams, Business Flow Diagrams.
• Understanding of Relational Database (RDBMS) concepts and extensive experience in Backend Database Testing.
• Expertise in Software Development Life Cycle (SDLC) and Defect Management Life Cycle.
• Generated reports based on log where customers’ requests are recorded.
• Tested efficiency of Search feature, used SQL for database queries.
• Tested integrity and consistency of data in reports.
• Closely interacted with clients for User Acceptance Testing (UAT).
• Excellent oral and written communications, negotiation, analytical, and presentation skills with a positive and flexible attitude.
• Ability to manage time and priorities effectively to allow for the timely completion of multiple tasks on concurrent project assignment.

TECHNICAL SKILLS

Modeling Tools: MS Visio, Rational Rose, Requisite Pro

Methodology: RUP, Agile, Scrum, Waterfall

Testing: Quality Center / Test Director

Programming Languages: .NET, SQL, XML, HTML, VB.

RDBMS: Oracle, SQL Server, MS Access

Platforms: Windows XP/Vista/Window 7.

Applications: MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, Adobe Photoshop, SNAGIT, Lotus Notes, WebEx

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business Analyst

Responsibilities:

• Accumulated customer requirements from various ends through surveys, interviews, and RAD and JAD sessions and translated them into system requirements.
• Hands-on use case creation, flowcharts, sequence diagrams, activity diagrams and user interfaces using UML.
• Prepared BRD for Major and Minor code mapping for claim transaction types and claim recoveries
• Responsible for meeting with business stake holders and understanding the claims deductible receivable and recoverable process on their Global Claims system (GCS)
• Involved in Implementation of ERP installation for property, excess and collections lines of business.
• Participated in the implementation and training of vendor supplied and custom developed software packages for Policy Administration, Claims, Rating, Billing, Web Point-of-Sale, Marketing, and Human Resources.
• Involved in requirements, design, and build of the externalization of rating tables into a third party system
• Participated in the creation of requirements and detailed designs with personal insurance product managers for new property states
• Designed the policy user interface, forms user interface, rating logic, and underwriting rules for a homeowners policy system
• Performed analysis of rates, rules, and forms to determine impact on policy processing system.
• Used MS Visio to model the process using the UML to create use case diagrams and class diagrams.
• Utilized Requisite Pro for preparing the Business requirements document for easy sharing among the team members.
• Created data models and business process models using Rational Rose. Followed top down leveled technique for building the Business Process Models.
• Communicate with reinsurance brokers to obtain information necessary for processing claims.
• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
• Created and transformed business requirements into software requirement specification (SRS) and designed business models using UML diagrams such as use case model, class diagrams, activity diagrams, sequence diagrams and collaboration diagrams in Rational Rose thereby helping development and quality assurance in understanding the requirements.
• Interacted with Business Users to generate and review business test cases to upgrade User Interface system.
• Involved in developing test strategy and test plans to ensure that test cases reflects user needs for the functional, user interface, performance, usability and security requirements.
• Reviewed Integration Test Plan for integration between modules.

Environment: Requisite Pro, Rational Rose, Quality Center, UML, MS Word, MS Excel, MS Visio, MS Power Point, MS Project, SNAGIT

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Interacted with Business Users and conducted user interviews/JAD sessions with relevant business Units and developers for the requirement clarification and brainstorming.
• Write Detailed Business requirements documents (BRD) and assessment of current OTC derivatives Equity Swaps, Interest Rate Derivatives, Interest Rate Swaps, Credit Default Swaps, Foreign Exchange Swaps, Swaptions, Equity options, Foreign Exchange Options and Equity/Index Derivatives and Structured Credit Derivatives.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and Business Process Analysis.
• Working knowledge of requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements.
• Corrected the application manual according to the business workflow and analyzed software requirements and specifications documents.
• Interviewed Subject Matter Experts (SME) which included asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Responsible for collecting and understanding business requirements and translating the same into functional requirements.
• Facilitated continuous Joint Application Development (JAD) sessions with SMEs and business users to define specifications for business requirements.
• Developed business requirement specification document.
• Identified use cases and documented the Use Case narratives.
• Designed and developed Use Cases and Sequence Diagrams using Rational Rose.
• Understanding the requirement change request and determining if the requirement lies within the scope of the project or outside the scope.
• Used the guidelines and artifacts of the RUP to release multiple iterations of the deliverable over the span of the project lifecycle.
• Designed and developed Use Cases, Activity Diagrams using MS Visio.
• Documented and delivered Functional Specification Document to the project team.
• Evaluated appropriate Risk Management policies, procedures, processes, and standards were incorporated into assignments and work flow processes.

Environment: Rational ReqPro, Agile, UML, Oracle, Windows XP, AS/400, MS Word, MS Excel, MS Visio, Power Point, MS Project, Lotus Notes

Confidential - Cleveland, OH

Business Analyst

Responsibilities:

• Engaged in different phases of SDLC of the project executing RUP methodology of iterative software development from Inception to Transition phase.
• Performed the role of a liaison between Business Units and Technical Solution Developers.
• Understand and articulate Business Requirements from SME interviews and workshops and translate requirements into Business Requirement Specifications (BRS).
• Involved in conducting JAD with SMEs, Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking sessions as a facilitator to gather requirements from the business area.
• Implemented Unified Modeling Language (UML) methodologies for process modeling and developing use cases. Developed Use Cases, Sequence diagram, State diagram, and Activity diagram.
• Analyzed EDI ANSI X12 file mapping and reported in analysis spreadsheet. Performed validation of 837 (P, I, D) & 835 format files according to the EDIFECS engine. Management of Patient Profile Transfer (PPT) reports created by data team by verifying the associated data.
• Involved in creating Test Plans and created Test Cases from the BRD, FRD and design document to cover overall quality assurance. Conducted Functionality testing, Integration testing, Regression testing, UAT.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements & technical specifications.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules

Environment: EDIFECS, EDI, SQL Server, UML, Windows XP, MS Word, MS Excel, MS Visio, Power Point, MS Project

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Conducted analysis studies of medical policies and reimbursement policies that serve as input to the strategic planning, goal setting, and approach to achieving the goals.
• Helped the PM in initiating the project, preparing the Business case and planning it.
• Defined existing business process (BPM-Business Process Modeling) and identified the gap (Gap Analysis) between the existing & improved business process to redefine to process (BPI) and SOPs.
• Defined Business analyst work Strategy and requirements risk approach and determine planning considerations finalized.
• Collected requirements (using) Brain storming, document analysis, Focus Groups, Interface analysis, Interviews and JAD session.
• Defined the solution model, Analyze the functional requirements, prepared the Use cases, defined user profiles, defined the supplementary requirements, defined assumptions and prepare the traceability matrix.
• Drafted test scripts and implemented them. Ensured User Acceptance Testing (UAT).
• Documented the Business requirements in Business Functional Areas
• Developed reports using Crystal reports tool.
• Documented Use Case for the Business Functionalities per the industrial standards
• Worked on creating Business Use Cases of MMIS functionalities such as Claims Processing, Pricing, System Generated Reports, and Service Authorization etc.
• Created UML diagrams with Microsoft Visio during the Initiation and Elaboration phase of the project
• Followed UML based methods by using MS Visio to create Use Cases, Activity Diagrams and Sequence Diagrams
• Identified Test Harnesses that assisted QA effort in reducing redundancy of Automation Scripts and made them more reusable
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly
• Identified and created all necessary Business Use Cases from requirements
• Created UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams and Class Diagrams using Microsoft Visio
• Used MS Project to manage schedules, deadlines and resources and collaborate on project
• Understood business logic, User Requirements and test-objectives to develop test plans, test cases and test case execution using Test Director

Environment: Test Director, Agile/Scrum, SQL, Oracle, UML, Windows XP, MS Word, MS Excel, MS Visio, Power Point, MS Project, Crystal reports

Confidential

Business Analyst

Responsibilities:

• Authored Business Requirement Document (BRD), Functional Requirement Specification (FRS) and User Requirement Specification (URS) for application development
• Interacted with Subject Matter Experts, Project Manager, Developers, and Process Analysts to understand the business process, gather Business Requirements and identify enhancements. Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Extensively performed data and requirement mapping involving system functions & data elements from an existing system to a new system and a new interface.
• Thoroughly understood banking products offered by Confidential Personal Banking - Key Features - Account Statement, Bill Payment, Demand Draft, Transaction Enquiry, User Profile, Corporate Banking - Key Features - Advantage), Privilege, Freedom.
• Performed Feasibility, Adaptability and Risk Analysis to identify business critical and high-risk areas of the application. Experience with Financial Forecast Modeling.
• Developed Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using Rational Rose and MS Visio to define the Business Process and Data Process model using MS Visio.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation Involved with the QA team to determine and develop test approaches and methods for unit testing, integration and functional testing, load, and usability testing according to application complexity and test requirement.
• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Database Flow Diagrams using MS Visio.
• Provided support to the development team by utilizing the Rational Unified Process (RUP). Trained and mentored the IT staff in the RUP process, Rational Suite tools and how they fit into the process.

Environment: Rational Rose, RUP, SQL, Windows XP, MS Word, MS Excel, MS Access, MS Visio, Power Point, MS Project