SUMMARY

• Over 7+ years of diverse experience as Business System Analyst in Information Technology field with the ability to work independently and manage business expectations with a delivery focused approach to work, ability to build and experience interfacing with Stakeholders, System Analysts, Senior management with excellent communication and interpersonal skills.
• Expertise in Gathering, Analysis and management of Requirements, Business Reengineering, Business and Functional Analysis, Quality Assurance, Use case analysis and design, user support, data analysis, data mapping, problem solving and documentation for Insurance, Healthcare and Pharmaceutical services with good exposure to HIPPA, Claims, Web Portal, Clinical Trials.
• Extensive experience in Financial, Mortgage and Banking Industry
• Comprehensive knowledge of Business Analysis methodologies and able to apply various model in software system development such as Waterfall model, Agile (SCRUM) model and Iterative model.
• Efficient in gathering, detailing, documenting and validating the requirements in a format that is useful to the business area experts and the technical developers. Ability to understand the Business Process and capture the Business Rules in Models and documents.
• Conducting feasibility analysis by interacting with Development team, QA team and ETL team to understand software limitations.
• Experience in designing and delivering large projects and leading large project teams with superior time management and ability to successfully influence and drive consensus across cross - functional teams, execute and deliver solutions to clients in independent and collaborative work environments.
• Skilled in preparing Business Requirement Documents (BRD), performing Risk Analysis and translating them into structured data, Functional and Usability Requirements. Adept in written correspondence, reports, Implementation requirements, Project status reports, oral presentations, e-mails, etc.
• Interacted with Client’s front and back office personnel to elicit business requirements and software usage by applying various techniques such as Joint Application Development (JAD) sessions, Use Cases, Stakeholder Interviews, Brainstorming sessions, Questionnaires, Vendor Research and Prototype etc.
• In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams, Class diagrams, Sequence diagrams and Activity diagrams in MS-Visio.
• Enjoys articulating business values, managing user expectations and increasing client satisfaction, while introducing innovations to business processes through technology. Well-versed in Business Problem Analysis and Design, Development, Implementation of analytical solutions.
• Experience in assisting with implementing change management and establishing traceability. Familiarity with White-Box and Black-Box testing techniques such as Load Testing, Regression Testing, Unit Testing, Functional Testing, Integration, System Testing and Performance Testing.
• Experience in conducting User Acceptance Testing (UAT). Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.
• Experience with Claims automation and Clinical trials

TECHNICAL SKILLS

Methodologies: Agile, Scrum, RUP, Spiral, Waterfall, RAD, CMM

Arena/Domain: Healthcare, HIPAA 4010/5010, ICD 9/10, Biomedical QA & FDA classifications

Testing: Validation and Verification processes, Bench testing, In Vivo and In Vitro testing, Claim Processing UAT

Business Methodologies: Waterfall, Agile/ Scrum, RUP, RAD, Prototype model, Synchronize and Stabilize methodology, RM-ODP

Operating Systems: MAC OS, DOS,Windows 98/XP/Vista/7

Tools: HP Quality Center, Rational Clear Quest, Lotus Notes, SOAP UI, Rational Requisite Pro,MS Office Suite,SQL Developer, TOAD,WireShark, QuickTestpro, iRises

Business Documentation: BRDs, Functional & Non-Functional Documents, Use Cases, GAP analysis, AS-IS-Flow Documents, Risk Analysis, Business Process Flow Analysis & Design

PROFESSIONAL EXPERIENCE

Confidential, North Haven, CT

Sr.Business System Analyst

Responsibilities:

• Engaged in GAP Analysis workshops to facilitate requirement strategies.
• Worked on analyzing claims processing application in order to gather requirements to comply with HIPAA 5010 requirements
• Prepared the Business Requirement Document (BRD) and Functional Requirement Document (FRD) for the enhancement of the existing services.
• Conducted JAD sessions with business units and stakeholders to define project scope and identify the business flows.
• Formulated Data Mapping Guide for the technical team.
• Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and analyzed them to create “AS IS” and “TO BE” scenarios.
• Analyzed HIPAA EDI 4010 and HIPAA EDI 5010 standards for 276/277, 835, 837, 999/TA1, 277CA transactions and prepared gap analysis document for each X12 transaction.
• Interacted with the developers and involved in walkthrough meetings with them.
• Good knowledge of Business Intelligence and Data Warehousing.
• Tracked project progress using Requirement Traceability Matrix (RTM) using MS-Excel
• Developed Use Cases using UML based on the needs of Business Users. Used MS Office for project tracking, documentation, and presentation
• Supported the QA team in preparing the test plan, test scenarios and test cases to be used in manual testing based on business requirements and simultaneously supported on tracing the requirements in relation to the test cases.
• Strong Knowledge in writing test cases and test scripts as per the requirement and conducted User Acceptance Testing (UAT) with clients.
• Used the mapping tools to map 4010 and 5010 transactions along with ICD 9 and ICD 10 codes.
• Extensively used SharePoint for project documentation.
• Have worked very closely with the Quality Assurance and the Development Team

Environment: - .Net, XML, RUP, MS Excel, MS Power point, MS Word, MS Project, Quality Center, Rational Requisite Pro,Cognos, MS Visio.

Confidential, CT

Sr.Business System Analyst

Responsibilities:

• Prepared the Business Requirement Document (BRD) and Functional Requirement Document (FRD) of the application.
• Followed the UML based methods using Rational Rose/MS Visio to create Use Case, Activity / State Chart, and Sequence Diagrams.
• Conducting meetings with the business to get a clear understanding of the problem to developed requirements for.
• Worked closely with Development team and QA team.
• Successfully received sign-offs by providing walk-thru to the team and successfully traced them to the high level business requirements by utilizing ReqPro.
• Developed, executed and validated user acceptance test plans (UAT) and implementation support.
• Performed GAP Analysis.
• Developed Project schedules, conducted project status meetings and managed resources during all phases of the SDLC
• Developed wire-frames for user interfaces for the workflow
• Prepared and maintained Requirement Trace ability Matrix (RTM) in Rational ReqPro.
• Conducted meeting with the team members to discuss the requirements and mock-up screens
• Worked closely with the business team, development team and the quality assurance team to ensure that desired functionalities will be achieved by the application
• Highly motivated team player with excellent problem solving, team building, judgment and decision making skills

Environment: MS Visio, Java, Windows 2000/2003, RUP, Rational RequisitePro, Rational Rose, MS Office. SDLC, Agile Methodology, UML, Oracle, MS Project, MS Office.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Reviewed and gathered requirements from the Subject Matter Experts (SME) and Business Partners using various elicitation techniques and create Scope Management Documents, Business Requirements Document (BRD), and Functional Requirement Document (FRD).
• Created artifacts such as Use Cases, Prototypes, and Business Flows and Work Flow diagrams for effective plans.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Experience in creating blueprint of the system, Database team in designing the database and maintaining the proper ER relationship.
• Effectively created Data Dictionaries, XML mapping spreadsheets for interface requirements based on design solution.
• Loaded and managed the business, system and data requirements using Microsoft Office and RM Track.
• Performed in-depth GAP Analysis on the requirements, identified the gaps and documented the GAP Analysis report.
• Managed changes in requirements using a Change Control process.
• Documented and analyzed defects using RM Track.
• Responsible for analyzing project goals, breaking down what needs to be created and attempting to engage users so that definite requirements can be defined.
• Write detailed requirement for System Enhancement and making high-level flow charts.

Environment: SOA, Rally Agile planning tool, HP Quality Center, Rational RequisitePro, MS Visio, MS Word, MS Excel, MS PowerPoint, IBM Web sphere and SharePoint 2010

Confidential - Atlanta, GA

Business Analyst

Responsibilities:

• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and Account etc.
• Configured security and organizational hierarchy for sales for sales force implementation.
• Customized page layouts for Sales force standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Sales force.
• Administered Sales force CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used SOSL and SOQL queries during the data migration and custom development.
• Developed S-Controls to manage sales plan call sheets within System, capturing prep data and call activity.
• Customized agile methodology in a service based, reverse mortgage specialized for seniors.
• Focused on Cycle time reduction during the process between the leads through opportunities, processing, funding, underwriting and till post closing.

Environment: .MS Visio, MS Excel, MS Power point, MS Word, MS Project, Server, SQL, HTML, Rational Test Manager, Rational Requisite Pro, ..