SUMMARY

• Result - oriented Business Analyst with over 8 years of professional experience in analyzing business domains like Insurance, Mortgage & Healthcare.
• Strong experience in policy admin systems.
• Experience in Software Development Life Cycles (AGILE SCRUM & WATERFALL) having a thorough understanding of various phases / Iterations.
• Understanding of various insurance products like Life, Disability, A&H products, and P&C(Property & Casualty) products.
• Understanding of Mortgage Origination, Mortgage Loan Servicing, and Loss Mitigation.
• Understanding of various financial products & practices including mortgages, credit cards, securities, Bankruptcy, foreclosure and loan servicing.
• Exceptional ability in maintaining and building client relationships, meeting one on one with clients, conducting interviews and brainstorming sessions, able to converse with all facets in the client’s organization.
• Expertise in Business Requirement gathering, Business Process flow, Business Process Modeling and Analysis (BPM) and design documentation.
• Experience in documenting process flow using tools like MS VISIO/Rational Rose/MS Word.
• Effectively coordinated with the Onsite, Offsite and Onshore teams across my projects.
• Experience working closely with Stakeholders, developers, testers and cross functional teams.
• Experience in conducting Joint Application Development (JAD) sessions for gathering user requirements and understanding of the business process by interacting with subject matter experts (SME's) from various LOB’s, end-users, Cross Functional Project team members.
• Experience in documenting requirements which includes Business Requirements Documents (BRD), Use Case Specifications, Functional Specifications Document (FSD) and conducting GAP, ROI, Cost Benefit, Risk and Impact analysis.
• Experience in creating Use Cases, Process Flows, Workflow Analysis and Unified Modeling Language (UML) Diagrams like Class, Activity/ State, Sequence, ER diagrams, Data Flow Diagrams (DFD).
• Experience in business modeling, prototyping, wireframes and mockups.
• Expert in Tracking and Managing Requirements using Requirement Traceability Matrix (RTM).
• Knowledge of Black box testing with Basic, Alternate and Exceptional Scenarios for major functionalities.
• Proficient in coordination of defect management and monitoring the status of the bug.
• Experience with creating and reviewing Test Plans, Test Scripts and Test Cases for distinguished testing efforts and conducting User Acceptance Testing (UAT).
• Certified Scrum Master with experience working on concurrent projects in a very dynamic environment.
• Excellent written and verbal communication skills.

TECHNICAL SKILLS

OS: Windows XP/Vista/7/8, Mac OS, Unix, Linux

Databases: MS SQL Server, Oracle, MySQL, MS Access

Languages: HTML, XML, SQL, Flex, JavaScript

Modeling Tools: MS Office Suite, MS Visio, Rational Rose, Smart Draw, DIA, StarUML, Snagit

Defect/ Change Management tools: JIRA, BugZilla, TeamPulse, HP Quality Center (ALM)

Versioning Tools: Visual Source, PVCS, CVS

Applications/ Other Tools: Toad, Microsoft Dynamics

Project Management: MS Project, On Time (SCRUM)

PROFESSIONAL EXPERIENCE

Confidential, Neptune, NJ

Sr. Business Analyst

Responsibilities:

• Conducted Gap Analysis sessions with each Business department to prioritize their gaps.
• Created User Stories to document a high level understanding of the gaps and to assist the development team in describing the out of the box functionality.
• Conducted user interviews, gathered business requirements, analyzed and documented requirements based on the analysis of insurance processing workflow model.
• Updated the project plan and assisted the PM in the weekly status meetings.
• Prioritized the functional requirements gathered from New Business, Underwriters, Product owners, and other domain experts through interviews and JAD sessions.
• Ensured timely verification and sign-off of business requirements by various stakeholders/SMEs under Federal Compliance.
• Ensured all signed off documents were uploaded in SharePoint and HPQC at the end of each release.
• Documented Use cases and process flows in the BRD using tools like MS Visio and MS Word.
• Supported pre-testing activities that included review of the requirement documents (BRD & SRS), studying the Use Cases and test plans to ensure testing for all scenarios.
• Tested out of the box functionalities to assist business in determining gaps for future release.
• Supported QA team by creating test plans and testing them in QA environment.
• Documented the defects and their trailing history in Team Pulse and HPQC.
• Reviewed Changes and created change controls as per Business request and documented impacts from other workstreams.
• Conducted meetings to interact with other BAs and developers to discuss Enhancement and Modification Request issues.
• Assisted the development team in creating SRS and ensured all requirements from the BRD were addressed in SRS by using RTM.
• Reviewed demo of the new functionality with the business to provide feedback/approval before code drop in QA.
• Worked across multiple projects and assisted the development team across all phases of SDLC.
• Created User guides for Students, College Admin and internal Confidential reps.

Confidential, Troy, MI

Business Analyst

Responsibilities:

• Conducted GAP analysis and discussed priorities with Business.
• Assisted the Production support team in updating the User domains/roles to ensure business users had access to required functions to perform daily activities.
• Managed the bi-weekly Release cycle for the project.
• Performed QA testing to ensure right accounting entries were created in the system and also sent downstream to SAP GL.
• Conducted user interviews, gathered requirements, analyzed and documented business requirements based on the analysis of loan processing workflow model.
• Prioritized the requirements gathered from financial specialists, business users, domain experts through interviews and JAD sessions.
• Created and maintained the Requirement Traceability Matrix (RTM) between the requirements and other products such as design documents and test plans.
• Initiated Use Case using UML, which provided the framework for potential use case deliverables.
• Ensured verification and sign-off of business requirements by various stakeholders/investors under SOX Compliance.
• Managed change requests from business users and web developers and conducted JAD sessions to resolve last minute change requests.
• Performed Functionality testing and regression testing.
• Created various Charts and Graphs like Bar Chart, Line graphs, Pie Charts for analysis.
• Interacted with end-user representatives to make the software tutorial understandable and user-friendly.

Confidential, Cherry Hill, New Jersey

Business Analyst

Responsibilities:

• Interacted with the Stakeholders to get a better understanding of client business processes and gather business requirements.
• Gathered business requirements, analyzed data/workflows, defined the scope, financial projections and Cost/Benefit analysis, progressed from problem statement to well-documented Designs.
• Identified actors and use cases to create Use Case Diagrams, which described the behavior of the system.
• Conducted JAD sessions for Requirement analysis and Risk analysis studies with various stakeholders including the designers, developers, QAs, and the management staff to identify business critical and high-risk areas of the application.
• Tracked, analyzed and ensured the resolution of the defects collected from different sources and categorized them based on priority.
• Involved in setting up reporting tools and monitoring the reporting functions for the clients using MS Excel.
• Assisted with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring the appropriate documentation. Performed test cases using both positive and negative test case scenario.
• Reviewed Changes and ensured that team is adhering to the Change Management Process.
• Assisted the technical team indocumenting FAQs, help manuals and online demo for the new functionalities and providedtrainingfor internal users.

Confidential, Oklahoma City, OK

Business Analyst

Responsibilities:

• Worked with the Business users/ Premium Accounting team in defining the GL configuration and essential financial reports like cash, accrual, and annual premium reports.
• Analyzed business needs and translated them into clearly defined requirements.
• Conducted GAP analysis and discussed priorities with Business.
• Managed change requests from business users and web developers and conducted JAD sessions to resolve last minute change requests.
• Assisted the Production support team in updating the User domains/roles to ensure business users had access to required functions to perform daily activities.
• Worked with the Underwriters to create rules to handle tasks and forward tasks by looking up the users’ employee ID/name.
• Managed the bi-weekly Release cycle for the project.
• Worked with Premium Operations and Client Services team to create User Stories for web payments.
• Worked closely with the bank and tested the payment files received from bank to ensure the bank files had required details to reconcile the payment.
• Performed QA testing to ensure right accounting entries were created in the system and also sent downstream to SAP GL.

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Facilitated JAD sessions involving the management, development and user teams to gather requirements and provide better communication.
• Participated in designing and developing business specifications for HIPAA Compliance for different HIPAA Transactions on Consumer Health Care Claims.
• Conducted focus groups with the SMEs to obtain inputs on their requirements.
• Executed Gap Analysis to determine processes that provide highest probability of success.
• Developed, executed, and managed Customer Relationship Management (CRM) marketing activities in the organization, including e-marketing programs and strategies, campaign management, and analytics.
• Conducted individual and group (JAD) sessions with business and technical units.
• Created Visual models in the form of business flow diagrams, Activity diagrams using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with possible alternate scenarios.
• Tracked and maintained stakeholder requested enhancements and changes using Rational Clear Quest.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project, educated clients and stakeholders on the benefits and risks associated with the project.
• Provided coaching and training to the team, conducted regular meetings with users and staff members to develop/ modify system specifications.