OBJECTIVE

• Seeking position as a business analyst in a result - driven work environment where I will have the opportunity of utilizing my considerable experience and knowledge of analyzing business models to meet business targets and increase employee productivity

SUMMARY

• Results-driven, highly-adaptable professional with 7.2 years of experience as a Business Analyst/Team Lead in the Insurance (Non Life, Personal lines) Services, experienced in Gathering/Defining/Writing analyzing & Managing Requirements.
• More then 3 years experience at client location Illinois, Chicago IL and Reading PA (USA) with Confidential insurance.
• A thorough understanding of the Software Development Life Cycle (SDLC) with knowledge and exposure in the functional areas of Eligibility & Enrolment process, Underwriting, Claims Administration, and Policy Administration.
• Strong knowledge on insurance domain, rules and rating logic and various interfaces logic with good analytical skills. Currently associated with Confidential Ltd as Business Analyst
• Demonstrated strengths in identifying and eliminating operational deficiencies and business pain areas towards bottom line improvement and top line growth.
• Working knowledge in using UML.
• Proficient in all phases of Requirement Management, including gathering, analyzing, detailing and tracking requirements.
• Skilled at reviewing test cases making sure they are in accordance with requirements, and assist the overall testing process by activities such as Change and Defect Management and conducting User Acceptance Testing.
• Strong understanding of various SDLC methodologies such as V and V, Waterfall and with hands on experience in all of them.
• Led various Joint Application Development (JAD)/Client Conferences
• Possess a detailed-oriented nature with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player.
• Have excelled in building relationship with clients with exceptional Interpersonal communication skills and Social skills. Have taken Confidential ’s relationship with Confidential managers to a new level.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Vista/XP/ 2007/2003/2000

Languages: MS .NET Framework, SQL, HTML, XML, C++, Universal Application TenFold

Databases: Microsoft SQL Server 2000, Oracle 10.2g

Project Methodologies: SDLC, Unified Modeling Language(UML), Agile, Risk Management (RM) & Waterfall methodologies.

Tools: MS Office, Power Point, ADOBE ACROBAT PRO, WRQ Reflection

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

Business Analyst

Responsibilities:

• Gathered business requirements through sessions and analysis by interviewing users and Subject Matter Experts (SME).
• Involvement into Investigating, facilitating, analyzing and documenting high level business requirements and assigned on appropriate priorities.
• Translating Business requirements into a systems design that can be understood by the lead developers
• Create functional system design documents FSD that will be the basis for the technical systems design, QA, documentation and training for complex implementations like ISO, Pittney Bowes, Quote Proposal etc.
• Coordinating with product manager, other Business analysts, developers, testers, and documenters and also for project planning from a product management/Business analysis aspect with project manager
• Providing Business/industry expertise/knowledge to the organization.
• Present and review the requirements and details of the FSD's with other Product Management team members and the Product Development team
• Assisting development team through the development phase of a project by answering questions, and performing validation through initial system testing of new enhancements/features
• Assisting in preparation of Test Cases and Scenarios to find gaps in the functionality.
• Supporting SIT/UAT and getting the issues fixed, providing Clarifications for Negative scenarios in Process of Testing.
• Interact with clients/client representatives/internal teams located at client locations understanding and solving their Business needs
• Identifying and documentation of existing business processes and process flows by identifying working elements and entities, existent within the system encompassing gap analysis and impact analysis
• Identified loop holes in the current system processes and automated them to prevent misuse of policies by agents.
• Ensured that all requirements, enhancements and defects for the particular release have been developed, fixed and tested by creating traceability matrices between all the project artifact.

Confidential 

Senior Developer/Team lead

Responsibilities:

• Gather and understand requirements for Rule’s and Export Module and provide translation to development team.
• Creating the High level Design(HLD) based on the requirement document provided by the business as per the guidance from Onsite.
• Provided major contribution in weekly Root Cause Analysis Meetings for production issue to prevent the re-occurrence of such cases in future. The same was shared across the entire team.
• Coordinated with the Onsite and offshore team of 26 members.
• Handled more 4 projects at the same time adhering to quality processes during each phase for each project and documenting all phases of SDLC for each of them in detail.
• Find issues critical to business and provide a temporary fix to avoid any immediate impact on business (later a permanent fix is applied for the issue).
• Prepared presentations for transition to new members.
• Understand requirements and with the help of Onsite team and make the team members understand the same.
• Review all code changes thoroughly before deploying them on production.
• Manage the team efficiently to ensure smooth running of the business.
• Successfully handled any production related critical issues solely and if time permits, also assigned and coordinated on the same with offshore to ensure timely completion/fix.
• Implementing the new/updated POLICY FORMS(PDF documents) as per ACORD standards. These are called Point Of Sale forms in Encompass' system. This also includes generation/maintenance of Trailing Document messages.