SUMMARY

• Over 7 years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Very strong knowledge of Commercial lines and claim processing and reinsurance.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Expert in the Property, Casualty, Life Insurance, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Strong business domain knowledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Billing System, Receivables and Payments, across different lines of business.
• Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Proven experience in driving various life cycle stages of an ITIL project from Service Transition, Service Operation to Continual Service Improvement using ITSM and Lean Six Sigma best practices
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/NT/XP/Vista, Linux

Languages: C, C++, SQL, HTML, XML

Database: SQL Server, Oracle, MS - Access

Testing: Win Runner, Load Runner, Quick Test Pro, Test Director, Rational Tools

Methodologies: Rapid Action Development (RAD), Joint Application Development (JAD), Rational Unified Process (RUP), Unified Modeling Language (UML), System Development Life Cycle (SDLC), Waterfall Model, Crystal Reports, Visual Source Safe.

Documentation Tools: MS - Office Suite (Word/Excel/Power Point), MS - Visio, MS - Project

Other Tools: Informatica, Adobe Photoshop, Dreamweaver4.0

PROFESSIONAL EXPERIENCE

Confidential, MOOSIC, PA

BUSINESS ANALYST

RESPONSIBILITIES:

• Played key role in System Development Life Cycle (SDLC) Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Criteria and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Worked on data modeling and produced data mapping and data definition documentation
• Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Created use case scenarios and documented work flow and business process.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Worked with systems area to translate business needs into system requirements.
• Coordinated defects routing in the team and created Excel macros to generate daily defects report status from Quality centre across multiple teams.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

ENVIRONMENT: Rational Enterprise Suite (Rose, RequisitePro, Clear Case, Clear Quest), Java, Quality Center, Oracle,, SQL Server Reports, Win Runner, Load Runner, Quick TestPro.

Confidential, Kansas City, MO

Business Analyst

RESPONSIBILITIES:

• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Led project team for online purchase and implementation of RAD tools to establish data warehouse and Intranet processing concepts to consolidate data, enable access across various platform configurations, and replace legacy applications.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Very closely involved in all phases of SDLC from gathering requirements to testing.
• Authored the product backlog for the complete project, derived User Stories for individual iterations, assigned tasks and allocated appropriate resources for completion and acceptance of individual stories
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Assisting in developing object models from the functional requirements and architecture using UML methodologies and modeling tools knowledge Rational Unified Process (RUP).
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Worked extensively with MS Excel and MS access
• Used XML for building and parsing of Application Configuration file.
• Involved in translating business requirements and user expectations into detailed specifications employing Unified Modelling Language (UML) in an SOA environment.
• Assist with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.

ENVIRONMENT: J2EE technology, Test Director, Rational Suite, Windows 2000 Advanced Server, XML, UNIX / Oracle Platform, MS Visio, RUP 2002, Rational RequisitePro.

Confidential, OAK Brook, IL

Associate Business Analyst /UAT

RESPONSIBILITIES:

• Experience in UAT Concepts, integration, performance, regression and function testing.
• Experience in creation of manual and automation test scripts/test cases from requirements.
• Experience working with release teams and end user concepts.
• Knowledge of Software Development life Cycle (SDLC) and Defect Life Cycle.
• Responsible for risk assessment, identifying, logging and tracking bugs within Defect Management Database and attending weekly defect status meetings.
• Experience with Agile /Scrum and Waterfall Methodologies.
• Responsible for analyzing test logs for runtime behavior, test failure, determining test results and verifying build changes.
• Experience with process, data and use case models.
• Experience as project lead for ClearQuest project.
• Gathered requirements from business stakeholders for ClearQuest Project.
• Designed BRD and UHL documentation.
• Led individual and group stakeholder meetings to define/clarify requirements.
• Reviewed business and report requirements for applicable application and business use, all services performed on Confidential 's corporate in-house websites and applications.
• Responsible for maintaining up to date status spreadsheets, communicating changes to stakeholders and for development of applicable workflow processes diagrams and data model templates
• Liaison between vendors and MCD stakeholders.
• Developed training materials for future US/IT Business Solutions groups for the company wide retooled Rational ClearQuest database system
• Performed and documented change requests, evaluated application product quality and reporting metrics
• Experience composing business requirements and producing reports.
• Responsible for maintaining up to date status spreadsheets, communicating changes to stakeholders and for development of applicable workflow processes diagrams and data model templates.
• Performed document audits and reviews to ensure compliance with regulatory requirements, policies and processes.
• Tested software throughout the SDLC cycle: creating test scripts/test cases from functional requirements, identifying and logging defects, performing functional, regression tests (iterative) and final user tests prior to software release.
• Developed department work queue documents, reports, correspondence and other deliverables for companywide distribution.
• Performed document audits and reviews to ensure compliance with regulatory requirements, policies and processes.
• Worked with release teams to log change requests, issues management and communicate program performances.
• Attended weekly defect status meetings.
• Responsible for iteration assessments, use cases, requirements documents and test logs.
• Responsible for analyzing test logs for runtime behavior, test failure, determining test results and verifying build changes.
• Help Desk: Provided customer support and problem solving for release of, Global Data Collection Team's Business restaurant operations reporting application for global clients.

ENVIRONMENT: UAT, Business Domain Language, Script Planning, RUP, Agile/Scrum, Rational ClearQuest, SDLC, QA Test, Integration/Function Analysis, ClearQuest, Test Cases, Defect Management Database, Issues Management, Use Case, Business Analysis, HP-QTP