Sr. Business Analyst/Scrum Master Resume

SUMMARY

Expert in liaising among business leaders, vendors, IT groups and stakeholders, and effectively define/manage risk, and develop risk mitigation plan for projects.
Expert in Enterprise Analysis, Business analysis and Requirements Gathering. In - depth understanding of all phases of SDLC(Software Development Lifecycle)
Strong skills in requirements integration through collaboration with functional process owners, end users group, and quality teams.
Expertise in translating users stories into Functional Requirement Documents (FRD) and Business Requirement Documents (BRD) and documenting as-is and to-be processes.
Over 13 years of Strong communication, presentation, analytical and problem solving proven skills with cross-functional teams, customers, marketing/sales teams, different subsystems core teams
Expert in liaising among business leaders, vendors, IT groups and stakeholders, and effectively define/manage risk, and develop risk mitigation plan for projects.
Working as a Scrum Master and facilitating daily scrum meetings, spring planning, spring review, and spring retrospective.
Excellent communication, analytical, interpersonal and presentation skills; Expert at supporting the entire lifecycle of project investments for multiple projects simultaneously.
Expertise in conducting JAD sessions and work as a liaison between Business Users, Process Owners, Project Managers and marketing professionals.
Expert in delivering solutions using onsite-offshore staffing model. Successfully digitized several core business processes by leading a cross-functional onshore-offshore program team.
Possess strong knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support. Extensive knowledge of Salesforce.com (SFDC) implementation cycle in Sales, Marketing, Service and support modules.
Executed projects using Lean Six Sigma process, Tollgate Process and trained in GE Support Central. Expert in Agile and Waterfall delivery methodologies.
In-depth understanding of Content Management Systems (CMS), Document Management Systems (DMS), Learning Management System (LMS) and Customer relationship management (CRM).

TECHNICAL SKILLS

Products: Adobe AEM (CQ5), Alfresco, Salesforce.com (SFDC) CRM, QC (Quality Center), Oracle WebCenter Sites 11g (Fatwire), Saba (LMS) WebTMS.

J2EE Technologies: JSP, EJB, Web Services

Design Tools: OmniGraffe, Rational Rose, MS Visio

Database: Oracle 8

Web or Application Servers: JBoss 711 Application Server, Apache HTTP & Tomcat Server, WebLogic

Project Methodologies: Agile, Waterfall. Function-Point Estimations Method.

Project Management Tools: JIRA PPM (Project Portfolio management software), Rally (Agile Project Management Software), Mingle (Agile Project Management Software), Microsoft Project Plan

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