SUMMARY

• 10+years of expertise in Business Analysis, Project Management, and Quality Assurance for enterprise - wide applications from conception to implementation in various domains like mortgage, Banking & HR
• Worked on CRM,which is a companywide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty.
• Result oriented Business Analyst adept in project management and strategic planning while supporting multiple industries.
• Full Software Development Life Cycle (SDLC) experience including Analysis, Design and Review of Business and Software Requirement Specifications; Development, Testing as per the Iterative Software Development Life Cycle process and Agile software development methodology
• Experienced in analyzing project reports and coming out with best possible strategic proposals backed by thorough study of feasibility of the plan.
• Experienced in working with Anti-money laundering.
• Experience with RFI Process for new vendor selection.
• Committed to a career goal of continued personal leadership and learning at demand by organizations.
• Experience of working on tools like MS-Visio, MS-Access, MS-Word, MS Dynamic CRM, MS-Project.
• Excellent understanding of using SQL query tools and applications
• Proven ability to successfully implement and deploy key end-to-end software solutions for financial systems across geographies.
• In depth knowledge of complete SDLC with emphasis on business analysis.
• Strong understanding of Client Relationship and Project Management methodologies.
• Worked closely with testers and collaborated in the creation of test plans, test scenarios and test cases for system and integration testing.
• Exposure to tracking tools including HP Quality Center, IBM Rational, Clear Quest.
• Led User Acceptance Testing (UAT) and obtained buy-in from internal and external customers.
• Strong understanding of Waterfall and Agile.
• Having experience of working with Scrum Master.
• Good troubleshooting skills, strategic thinking and data analysis skills, strong focus on teamwork and achieving team goals result oriented, fast learner and excellent communication skills.
• Very good experience in successfully meeting project milestones and Client and business stake-holders interaction.
• Proven ability to technically lead and manage complex software projects from conceptual design through to deployment.

TECHNICAL SKILLS

• Business Analysis using Use Case methodology.
• SDLC
• Waterfall
• Agile
• Scrum Master
• MS Project to extract QA Metrics
• MS Visio
• MS Word
• HP Quality Center
• MS Project
• MS Dynamic CRM
• UML
• HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Business Analyst

Responsibilities:

• Involved in transition exercise of HR & Payroll activities.
• Acted as a liaison between several levels of the organization with business process evaluations and improvements.
• Prepared evaluation reports comparing
• Responses to the RFI and any follow-up coordinated vendor selection process for Payroll vendors across different regions worldwide.
• Relationship management, responsible for management of client, vendor and other stakeholder’s expectations.
• Understand the capabilities offered by each vendor and then align it to client’s requirements.
• Determine approach to confirm capabilities.
• Involved in defining the transition strategy for each region.
• Develop & issued WFA and Global RFI based on the selection criteria to screen HRO & Payroll vendors.
• Collated the responses and presented to stakeholders.
• Coordinated meetings to review high-level project requirements, action plans and timelines with senior management.
• Participated in Request for Proposal (RFP) and selection of new vendor.
• Reported status to management and attended daily status meetings.
• Prepared evaluation reports comparing responses to the RFI and any follow-up inquiries that are necessary.
• Coordinated and arranged the vendor site visits.
• Worked on preparing management report documenting the entire evaluation process.
• Facilitating weekly project status meetings, supporting project managers in preparation and refinement of presentations for management.

Confidential, New Jersey

Business Analyst

Responsibilities:

• Helped manage risk analysis and mitigation plans, status reports, and client presentations for Microsoft CRM and SharePoint; prepared business process models, defined milestone deliverables, and established critical success factors.
• Analyzed the existing reports of the reporting system in the database. Checked the consistency of the data after ETL process using SQL queries.
• Worked on CRM maintenance - deletion of obsolete tasks, leads, accounts, etc.
• Collaborate with CRM application managers to develop and execute a CRM application solution strategy that supports the business growth.
• Trained all end users and administrators on CRM.
• Periodic checks on leads, contacts, activities (open & closed tasks) and opportunities Creation.
• Processing and conversion of raw marketing data as effective Sales/Business intelligence.
• Identified and developed process flow diagrams for various business processes and validated the flows with Subject Matter Experts (SMEs).
• Utilized Waterfall and Agile strategies, depending on client need.
• Documented supplemental specifications and UI specifications for the system.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity and State Diagrams using Rational Rose according to UML methodology.
• Periodic checks on leads, contacts, activities (open & closed tasks) and opportunities Creation.
• Processing and conversion of raw marketing data as effective Sales/Business intelligence.
• Worked heavily on SQL Server database to extract data and build Business reports.
• Identified and developed process flow diagrams for various business processes and validated the flows with Subject Matter Experts (SMEs).
• Analyze governance, status and delivery of the project.
• Documented supplemental specifications and UI specifications for the system.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity and State Diagrams using Rational Rose according to UML methodology.
• Worked as a liaison between business users, testers and application development team.
• Assisted the QA group in developing and documenting test cases, system testing and User Acceptance Testing.
• Assisted in developing help documentation and user manuals in accordance to the client’s documentation guidelines.

Environment: -HP Quality Center, MS Visio, MS Word, MS Project2010,SharePoint 2013

Confidential, New Jersey

Business Analyst

Responsibilities:

• Conducted Joint Application Development (JAD) sessions to elicit requirements from Business personnel while ensuring feasibility with technical leads.
• Produced key product requirements document including use case diagrams and scenarios that provide detailed explanation of what is to be delivered and the priority of each request.
• Conducted brainstorming sessions to aid high level analysis to identify key actor roles and functions and documented use case diagrams.
• Participated in functional design sessions, created and executed SQL test scripts, and aids in the solution of data issues.
• Maintained the UML models and promoted the creation of repeatable models.
• Created business processes for existing manual workflows within the organization and enhanced the processes into textual use cases.
• Conducted usability analysis in coordination with UI design engineers.
• Led User Acceptance Test before the go-live of the project.
• Coordinated overall timeline and operational readiness tasks for releases
• Identified process specifications and developed the Business Requirement Document.
• Prepared Technical Design Documents & Functional Requirement Specifications in accordance with BRD and FRD

Environment: -HP Quality Center, MS Visio, MS Word, MS Project2010,SharePoint 2013,, UML,MS Excel.

Confidential

Business Analyst

Responsibilities:

• Worked closely with clients including Mortgage Providers, Account Executives, Technicians and Process Analysts to understand the Business Process, gather Business Requirements.
• Identified Process Specification and developed the Business Requirement Document.
• Prepared Technical Design Documents & Functional Requirement Specifications in accordance with BRD and FRD
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work.
• Implemented the full project lifecycle phase including requirements gatherings, development and quality assurance.
• Designed and developed Use Case Diagrams, Sequence Diagrams, Data flow diagrams and collaboration Diagrams using MS Visio.
• Exported reports into various formats like MS Excel, PDF and MS word according to user.
• Developed test plan, Test cases and co ordinate with the QA team to verify implementation of new features.

Environment: Windows Server 2008, Oracle, MS Visio, Microsoft Project 2007,QTP

Confidential

Business Analyst

Responsibilities:

• Scoped project and identified opportunities for business system improvement in internal controls.
• Scoped project and identified opportunities for business system improvement in internal controls.
• Acted as a liaison between the company and the business partner in support of gathering and documenting requirements, developing process flows, writing use cases and specifications.
• Conducted business process analysis on customer experiences with input from senior management, managers, supervisors and subject matter experts.
• Conducted requirement workshops and interviews to gather business and system requirements from approvers, team leaders and other stakeholders.
• Conducted Joint Application Development (JAD) sessions and Rapid Application Design (RAD).
• Performed requirement analysis and prepared functional requirements including Use Cases and Supplemental Requirements.
• Involved in developing a business model for expediting the Same Day Settlement Process and enhancing the Payment Process Monitoring System.
• Compared business model with analysis model to address gaps and revise requirements.
• Create baseline of project requirements and get sign-off from stakeholders.
• Have worked KYC and AML projects.

Environment: Windows Server 2008,MS Visio, Oracle, MS Visio, Microsoft Project 2007,QTP,HP Quality Centre.