Senior Analyst Resume Baltimore, MD - Hire IT People

SUMMARY

Senior Analyst on a team responsible for Mainframe systems programming support for z/OS, CICS, JES2, TSO, MVS, security administration, and storage administration.
Served as an integral part of a team responsible for two data center moves (KC Wilcox and BAMS).
Combined in - depth technical knowledge paired with operational business knowledge.
Dedicated Senior System Operations Analyst with a record of accomplishment of on-time, on-budget successes in managing and setting up data centers.
Provided exemplary support to the user or client as a Senior System Operations Analyst. Quickly and efficiently responded to requests for new, one day NDM job initiation. Set up and prepared for testing in one day.
Served as lead in system operations activities. Managed projects involving strategic planning, information sharing, business process, enterprise architecture, data management, performance management, and program problem management.

TECHNICAL SKILLS

Software: Microsoft Office (Word, Excel, PowerPoint, Project, Outlook)

Operating Systems: Windows (95/98/2000/2007/NT/XP/Vista/7), UNIX, AS400, Tandem

Database Technology: DB2, IDMS, IMS

Networks: TCP/IP, FTP, MQ

Hardware: IBM - Z9 & Z10 - 2097 - E56-71, IBM 2094 - S38-704, IBM 3705, 3735, 3745

Mainframe: JES2, TSO, MVS, z/OS, CICS

Technologies: Net Spy, Vtam, Netview, and Connect Direct

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Senior Analyst

Responsibilities:

Senior System Operations Analyst responsible for serving as a technical authority to provide advice and guidance on a wide range and variety of complex IT issues.
Determined problem severity and recommended appropriate escalation via IBM and EDS; and/or opened a case with the service provider.
Made recommendations for policies, procedures, and standardization for system configuration management. Resolved and provided support for all transmissions issues.
Served as an integral part of a team responsible for two data center moves (KC Wilcox and BAMS).
Helped ensure year long FCI free series of installs.
Recognized, z10 Technology Refresh Effort, Richmond CEC Consolidation.
Managed projects involving strategic planning, information sharing, business process, enterprise architecture, data management, performance management, and program problem management.
Participated in Data Transmission Support Communication Council meetings in Baltimore and provide suggestions and alternatives to upper management to foster Team support.

Senior network technician

Confidential

Responsibilities:

Senior network technician responsible for analyzing potential problems. Responsible for providing technical support in problem determination and resolution.
Escalated problems and resolved with various venders.
Adjusted configurations of network components as required by production needs.
Determined and corrected problems with data lines and client terminals throughout the corporation.
Vital Contributor for Special Projects.
Developed a procedures manual and designed logs for all areas within the data center. Documented dispatch procedures for all shifts to resolve problems in distribution department.
Participated in project teams to develop goals for Information Services.

network technician

Confidential

Responsibilities:

Responsible for monitoring Confidential and ipled systems when necessary.
Monitored ca7 to ensure all scheduled production jobs were processed on time.
Documented system and peripheral malfunctions, program amends, and then took corrective action.