SUMMARY

• Experienced business analyst and leader with proven ability to achieve organizational goals. Able to step into any enterprise and quickly assess the business needs. Works well in an open, collaborative team environment. Flexible and able to fill various roles as required. Experienced in data analysis and mapping, BI, dashboards, etc.
• Strongest core competencies in customer focus, communication, facilitation, process improvement, requirements definition, and project coordination/management. Business - oriented vision, with a strong ability to associate business operational objectives to traceable functional system requirements and manage a team to translate those into working software, on time and within budget. This BA owns the process improvement effort throughout the SDLC, from planning through testing and post-delivery follow up.
• Over 15 years of experience in a wide variety of industries/settings.
• Recognizes that the business changes contemplated in the project are often much more significant than just the system/technology changes, and can provide the leadership to facilitate changes in organizational culture and processes, as well as to systems/technology, throughout the SDLC.
• Extensive experience managing programs of broad scope and complexity as a career navy officer.
• Strong organizational development abilities, leadership and communication skills.
• Excellent presenter. Explains technical concepts in non-technical terms.
• Assists management in project tracking by providing regular, comprehensive status reports on work progress, issues, etc. relative to implementation deadlines.
• Experienced implementation manager and trainer. Can identify and manage training requirements.
• Sees the big picture, both strategic and detailed.
• Understands that what matters are results, not excuses.
• Expert interviewing and (JAD) group facilitation skills. Able to get process details out of people’s heads and documented, identify opportunities for improvement and define the future state requirements.
• Excellent listening and problem solving skills. Guides the business to define and validate requirements.
• Strong analysis skills. Ability to ask the right questions, drill down to identify detailed process and data needs and capture these using a workflow model.
• Adept at managing the diverse inputs and points of view of project stakeholders to quickly arrive at a thorough and comprehensive understanding of current processes and future business needs.
• Technical writing: produces clear, testable functional and system requirements, documenting use cases and analyzing data requirements. Helps with QA and testing as necessary.
• Acts as the critical translator and advocate between the business and the technical team.
• Effective meeting facilitator, both in the room and on the phone. Meetings produce clear results.
• Able to work easily with non-technical and technical people at all levels of the enterprise, document processor to C - level.
• Familiar with BPI, BPR, LEAN-Six Sigma, RAD, waterfall and Agile methodologies, Object Oriented Design, relational databases and data mapping. Able to write SQL queries. Adept with web application technologies, wireframes, web user experience and UI design.

TECHNICAL SKILLS

Computer Skills: Proficient with MS Office tools Word, Excel, Access, Power Point and Project. Modeling and requirements management software used includes MS Visio, BPWin, ERWin, Rational Rose, ARIS, Oracle BPM Studio, Rational Requisite Pro, HP Application Lifecycle Management (ALM) / Quality Center, SPARX Enterprise Architect. Experience with web form development tools. Familiar with Adobe, Articulate, various web & video editing software.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Worked with SME to document current and future state processes and to discover, document and deliver functional requirements for a new Oracle-based transmission lines services auditing and billing system to replace current home-grown system.
• Worked with a team of business SME’s in four states, conducting daily JAD sessions to define the functional requirements for hundreds of web pages, then validate and smooth up multiple (module) requirements documents.
• Was able to bring previous experience and knowledge to bear to guide the team in identifying gaps and making improvements to their requirements.
• Conducted QA review and reconciliation of the requirements documents for all five modules of the OCC project.

Business Analyst / Systems Analyst / Project Manager

Confidential

Responsibilities:

• Rapidly assimilated and mastered knowledge of a myriad of complex business, wireless network and internal IT systems and processes.
• Assessed solution/application requirements articulated by the business and envisioned the most appropriate solution that worked for both the business and IT.
• Performed systems analysis to determine what infrastructure, applications and API’s would be needed. Almost every project solution involved API’s or web calls.
• Presented and explained the solution approach to the business, gaining buy-in and formal approval.
• Working closely with the appropriate development team to come up with a design.
• Coordinated between development and business to complete development, testing and release.
• Kept RSS Director informed of status of all projects under my management via regular reports and weekly status meetings.
• Kept RSS Team and Business stakeholders continually updated on all planned and executed software and screen changes.
• Managed to production over a dozen projects in multiple implementation and maintenance releases.
• Managed execution of a major network data migration affecting over 2.5 million subscribers.

Business Analyst / Systems Analyst

Confidential

Responsibilities:

• an internal IT effort creating an enterprise-level data mart for integrating outage management system data from four service areas. This was a huge data mapping and consolidation effort - Involved extensive data analysis and data mapping
• an internal business intelligence (BI) project that mined data from several systems to identify and take action on maintenance issues for the power grid in Florida
• a vendor-hosted service supplying a public facing and internal facing web portal for outage information in all Confidential service areas (Mid-West, Carolinas and Florida),
• a vendor supplied solution to improve the interface between enterprise asset/supply chain management and GIS/grid design systems
• a vendor-implemented replacement-upgrade for the gas transportation and billing system
• Institutionalization of a new methodology for project management developed for the new Confidential by Accenture.
• Leadership of the RA group to provide advice to IT management on a variety of issues.

Business Analyst

Confidential

Responsibilities:

• Worked with business leads and subject matter experts to document current and future business processes for the digital capture, transmission and processing of documents moving from 1700 branch banks to corporate and non-bank users, saving the bank $12,000,000 per year.
• Documented business and system requirements for image capture and processing of approximately 25,000 documents per day supporting both monetary (teller line) and non-monetary (diverse customer services) processes.
• Learned and documented processes for multiple operations departments and facilitated process improvements for optimal handling of over 110 different non-monetary documents.
• Developed requirements for a vendor-provided document classification and indexing process, and designed 15 new workflow processes to be executed on a vendor-hosted workflow application.
• Developed key project documents - the Business Requirements Specification (BRS) and the Systems Requirements Specification (SRS) and achieved sign-off.
• Managed business requirement and system requirements in Requisite Pro and ALM Quality Center.
• Coordinated with Enterprise Testing Organization to facilitate complete requirements testing.
• Coordinated with the technical design team (vendor) to facilitate the solution design.
• Acquired basic understanding of the monetary side of the project which included teller line activities, monetary transaction documents.
• Became familiar with SunTrust enterprise organization and IT project methodology.

Implementation Manager

Confidential

Responsibilities:

• Successfully facilitated and coordinated efforts of state agency HQ, health district managers and system admin organization both during and following roll out.
• Developed and assisted with data migration plan.
• Managed the project at the health district level to meet all designated transition and roll out dates.
• Worked with individual users (case workers) to effectively resolve training and system admin issues and achieve a smooth transition to the new system.

Senior Business Analyst & Project Manager

Confidential

Responsibilities:

• Managed a geographically dispersed team of BA’s, designers and code writers to deliver products to clients on 3 separate projects.
• Worked with a large group of stakeholders, including the entire university faculty, at every level of the enterprise to understand strategic and operational goals and develop both process improvements and systems solutions to meet them.
• Developed and implemented an effective change management plan.
• Achieved broad stakeholder buy-in for process analysis and improvement and facilitated understanding of business processes across a diverse, multi-functional organization.
• Facilitated development of a very robust and capable web-based workflow system design, including user experience/UI design and validation.
• Achieved a 50% reduction in processing time by unifying and improving fragmented business processes
• Translated the design business requirements into executable system requirements and transferred knowledge of the business requirements to the system developers.

Enterprise Content Management/Business Process Management

Confidential

Responsibilities:

• Conducted 26 four-day classes in ten months at over twenty different locations in North America, the Caribbean, Africa and Asia.
• Instructed over 260 students from diverse backgrounds in all aspects of BPM including requirements elicitation, project management, stakeholder management, BPM methodology, BPM technology and business process modeling tools (flowcharts, UML and proprietary tools).
• Heavy emphasis on project planning, stakeholder management and other key success factors
• Evaluation rating of from students averaged over 96%.
• Quickly qualified to teach two courses and stepped in on short notice to replace other instructors for important classes in South Africa and Singapore.
• Participated in course development and review activities for the BPM and ECM courses and four other related subjects, preparing courses for both classroom and online delivery.
• Helped develop and implement marketing strategies for the Education Department.
• Qualified to teach the newest class on SharePoint strategy and implementation.