SUMMARY

• More than 10 years’ experience in Business Process Improvement, SLA Management, Forecasting and Planning, Root Cause Analysis, Leading in Projects, Innovation, Business Systems Analysis, technical writing.
• Expert Business Analyst skilled with achieving operational efficiency, along with increasing revenue in the telecom industry.
• Expertise on data analysis, Technical writing/documentation, Business process improvement as per project and stakeholders’ requirements, server upgrade & migration and project management.
• Wrote technical documents for projects (upgrades, maiden installations, Acceptance tests)
• Wrote business process documents for six sigma improvements, defining the scope of improvements, technical specifications, objectives, defining, analysis, development, implementation requirements, minutes of meetings
• Excellent communication and coordination skills. Good knowledge of stock market and financial instruments.
• Uses root cause analysis to recognize issues and develop process improvements that lead to cost savings.
• Good planning and implementation capabilities.
• Proposed dozens of Innovative ideas and got several implemented.
• Won an award in Region North America Innovation contest in Operational Excellence category.
• Focus on results has helped me get consistently rated among the high performers many years.
• One of five employees globally selected to receive the Bjorn Lundvall grant in 2015
• Analyzed data from Sprint data centers across various Networks (LTE, CDMA & EVDO) to find the worst performing markets and collaborated with the RAN, EMS and GNOC to improve the Network Availability. Customer focus with the flagship project Network Availability has resulted in improved customer satisfaction ratings.
• Analyzed, developed and presented a project on Differential voting rights Stocks and scored the highest ratings on this project.
• Completed Lean Six Yellow Belt training, improved the ENIQ Stats 15B upgrade project cycle time by 25% using six sigma techniques.
• Gained enriched experience by working in challenging environments and handling multiple projects at the same time. Demonstrated leadership in challenging projects.
• Enriched experience of having worked in several international projects. I have always been identified as a high performer and handled several flagship products for the organization.
• Gained direct customer facing experience during most of my career.
• Won an award in Region North America innovation contest in Operational Excellence category within theprevious organization.
• Proposed dozens of Innovation ideas and got several implemented.
• Completed a rigorous program in management from Sun Stone Business School that helps me connect the dots while fixing tricky business problems and see the big picture in a market with fierce competition, rapidly evolving technology, dynamically changing market conditions, customer expectations and demands.
• The management program has given me decent exposure to Finance, Sales, Marketing, Strategic Analysis of Business, Business Analytics, Change Management, Creating Business Value, Growth Strategies, Business Development and Entrepreneurial Strategies.

TECHNICAL SKILLS

• Business Process Improvement
• Technical Writing/documentation
• SQL
• Forecasting and Planning
• Server upgrade and migration
• Root Cause Analysis
• Shell Scripting
• Leading in Projects
• Innovation
• Business Systems Analysis technical writing negotiations business problem solving.

PROFESSIONAL EXPERIENCE

Confidential, Overland Park, KS

Business Analyst

Responsibilities:

• Wrote technical documents for projects (upgrades, maiden installations, Acceptance tests) and design documents for new applications..
• Wrote business process documents for six sigma improvements, defining the scope of improvements, technical specifications, objectives, defining, analysis, development, implementation requirements, and minutes of meetings.
• Responsible for business process improvements on network Availability, network vision oss - rc, network advantage service assurance OSS.
• Life Cycle Management, Server upgrade and migration, SLA Management, Leading in projects, Operation & Maintenance, add-on sales, Automation using scripting, Application Administration,
• Won an innovation award for the idea “OSS Improvements” within Region North America in my organization. Proposed dozens of Innovation ideas and got several implemented.
• Achieved 100% SLA compliance during my role.
• Achieved excellent customer satisfaction ratings.
• Analyzed and provided reports for improving Network Availability and Performance.
• Led the team in several high visibility projects, outages and change management activities.
• Worked on achieving high Network Availability, reporting to executives and customers
• Completed Lean Six Yellow Belt training, helped improve the ENIQ Stats 15B upgrade cycle time by 25% using six sigma techniques
• Worked with various teams across the globe (CNS, PLM, PDU, EGI, CAC, EP, CSI, NTAC, GNOC)

Confidential

Telecom Consultant

Responsibilities:

• Technical Architect, Technical Documentation, Business Systems Analysis, Shell Scripting, Upgrades, Troubleshooting, Operation and Maintenance
• Worked in different capacities in several challenging projects internationally and achieved high customer satisfaction ratings.
• Collaborated with various teams in direct customer facing positions.
• Worked in crunch situations to solve problems faced by end users of the product in real-time

Confidential

Trainee Engineer

Responsibilities:

• Upgrades, Troubleshooting, Operation and Maintenance
• OSS System administrator’s experience in GSM networks, System Administrator for OSS R9.1, OSS RC1.1, OSS RC2.1 and OSSRC 2.2 systems, Solaris 9
• Perl and Shell scripting for system health check, alarms monitoring, network statistics monitoring and OSS managed components monitoring and troubleshooting. Troubleshooting for the managing the data of the 2G nodes.
• Performed site integration and trouble shooting in ADSL2 BSNL broadband. I Solved problems of Bharati Airtel, BSNL, Reliance, Idea, Hutch and MTNL operators in ELS first line of support.
• Worked on Shell scripting for automation