SUMMARY

• Experience as a Business Analyst, Expertise in E - Commerce, Telecom, Retail, Insurance and Banking with strong knowledge in Business process flows to meet project needs.
• Strong communications skills with attention to detail while building report at all levels of business with proven ability to converse, liaise, negotiate, facilitate and relate with a wide range of personalities from diverse social economic and cultural background.
• Hands on experience and working knowledge of Software Development Life Cycle (SDLC), Agile/Scrum, Kanban, Waterfall, Rational Unified Process (RUP) and other Software Development Methodologies
• Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with enhancements to the existing applications
• Experience in documenting requirements using Unified Modeling Language (Initial/High level Use Cases and Activity Diagrams) and building business process flow charts using MS Visio and Enterprise Architect to communicate project functionality to the development team
• Designed wireframes and mockups to communicate business and functional requirements to clients and developers
• Support the Test Team and the rest of the Development Team in compliance related issues while working with them in the development phases of the project
• Hands-on experience in conducting Cost-benefit analysis, Risk analysis, Return of Interest (ROI) analysis, Requirement Traceability Matrix (RTM), GAP analysis, SWOT analysis and User acceptance testing (UAT)
• Performed AS-IS and TO-BE business process flow for clear translation of Functional to system requirement specification
• Possess knowledge of Relational databases, writing SQL queries, creating tables and reports
• Skilled at reviewing test cases to make sure they are in accordance with requirements and assist the overall testing process by activities such as Change Request and Defect Management and conducting User Acceptance Testing
• Professional with leadership, negotiating, organizational, interpersonal, analytical, problem solving and team work skills with track record of delivering quality deliverables on time
• Excellent communication both verbal and written skills and presentation skills

TECHNICAL SKILLS

Project Management Tools: Microsoft Project

Requirement Gathering Techniques: Brainstorming, Interviews, Workshops, Focus groups, Questionnaires, Training Manuals, System Documents, Flow Charts, Observations and Job Shadowing

Business Process Modeling Tools: MS Visio, Requisite Pro, Confluence, Version One

Business Analysis: Gap Analysis, SWOT, Risk Analysis, ROI, Cost-Benefit & Impact Analysis

Operating Systems: Windows 2000, Windows NT, Windows XP, UNIX, LINUX, MAC OSX

Languages: C, HTML, SOA (XML), VB Scripting, SQL

Mail Servers: Lotus Notes, Microsoft Outlook

Reporting Tool: Version One, Microsoft SharePoint, Confluence

Testing & Bug Tracking Tools: Clear Quest, HP Quality Center, Mercury QC, Bugzilla, JIRA, Version 1

Documentation Skills: Managing Use Case Scenarios, Process Flow Diagrams, Flow Charts, PowerPoint Presentations, Business requirements document (BRD), Functional specifications document (FSD), Business Rules catalogues, Error Message Catalogues, Traceability Matrices

Documentation Tools: MS Office (Power Point, Excel, Word etc.), SharePoint

GUI / Tools: SnagIt, Photoshop

Methodologies: Waterfall, Rational Unified Process (RUP)/Iterative, Rapid Applications Development (RAD), Agile Scrum, Prototype

Other Tools: Web X, Go To Meeting and Skype

PROFESSIONAL EXPERIENCE

Confidential, Framingham, MA

Business Analyst III

Responsibilities:

• Gathering Business, Functional and Non-Functional requirements for e-Commerce applications software projects that will identify and define the scenarios and data required to setup BOPIS on line fulfilment system in an E-Commerce platform
• Utilized Full SDLC / Product life cycle experience working from the Discovery phase to release
• Strong communication skills including verbal, listening, written documentation, influencing, facilitation, presentation skills for technical or business audiences across the board
• Preparing Use Case Scenarios for the Data required for new OMS in the COM Training Environment and identified the functional and system gaps
• Developed Activity Diagrams, Use Case Diagrams, Workflow Diagrams, Class Diagram using Microsoft Visio
• Responsible to Develop Requirement Traceability Matrix(TRM), Business Requirement Documents(BRD), Functional Specification Documents(FSD)
• Worked with Technical Team to identify Business Rules, Dependency, Constraints, created System Specification Document(SRS)
• Worked in an Agile/Scrum frame work with two weeks Confidential cycle with a release every five weeks
• Help facilitate story boarding, backlog grooming, prioritizing, daily stand ups and retrospect meetings
• Worked as a liaison among stakeholders / end users in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
• Experience working with multiple development approaches for internal and externally developed applications as well as packaged applications including incremental, waterfall, and Agile Scrum, or Kanban.
• Responsible for gathering / identifying complex business needs and requirements from a diverse set of stakeholders and be able to effectively compile and document these needs effectively for systems design and development.
• Involved in working on a front end and backend process for Confidential Advantage and Confidential .Com
• Extensively involved with UAT Testing, Issues Tracking, Updates throughout the project life cycle
• Front end UI/UX application, Back end Oracle, AS400Legacy System, SOHA Architecture
• Working on Version One, Jira/Confluence as an Agile management tools
• Involved in weekly walkthroughs, demo’s and assessment meetings to verify the status of the project as a whole.
• Coordinate with other Business Analysts to insure that the information gathered is accurate and is adequate to support the life cycle and the business needs of Online and other Systems.

Environment: Windows XP, MS Office, MS Project, MS Excel, MS Visio, AS 400, Oracle, Unix, XML, Jira / Confluence, GAP analysis and SWOT analysis, Agile Frame work.

Confidential, Hiawatha, IA

Business Analyst

Responsibilities:

• Analyzed clients systems and business processes
• Established a Business Analysis methodology around the Waterfall and Agile methodology
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process
• Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored
• Streamlined several data streams and mapped then into the new system
• Developed project plans and managed project scope
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RTC
• Track and manage all Change Requests, using Rational Clear Quest
• Maintained and tracked stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational Clear Quest
• Coordinating and Developing QA activities
• Assisted in creating a High level Request for Proposal (RFP)
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements
• Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
• Involved in initial phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting a document that contains the essential business elements and detailed definitions
• Designed and Customized data models for Data warehouse
• Worked extensively with MS Excel and MS access
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio
• Performed extensive Requirement analysis and developed use cases and workflows
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Played a key role in the planning, User Accepted testing, and Implementation of system enhancements and conversions
• Provided key input in working with users in defining project and system requirements.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams
• Documented and delivered Functional Specification Document to the project team
• Conducted JAD sessions for communicating with Stakeholders and Project directors

Environment: Windows XP, MS Office, MS Project, MS Excel, Quality Center, MS Visio, Unix, XML, Rational Clear Quest, Rational Clear Case, GAP analysis and SWOT analysis.

Confidential, California

Business Analyst

Responsibilities:

• Liaison between stakeholders, system users, clients and managers, software development team and the QA term to gather requirements.
• Facilitated (JAD) Joint application Development sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Involved in Requirement Scoping and analyzing high priority requirement for implementation.
• Studied and analyzed competitor’s applications and brainstormed to gather effective requirements for a quality product.
• Created Business Requirements Document and converted them into System Requirement specifications Document.
• Followed the RUP methodology right from inception to the projects transition.
• Coordinated with the development team, database team, data warehousing team and QA team throughout all phases in the RUP methodology.
• Implemented business modeling, data modeling, and object modeling using MS Visio to develop the business architecture for the application.
• Analyzed Requirements and created Use cases, Use Case diagrams, Activity Diagrams using Enterprise Architect
• Created and managed project templates, use case project templates, requirement types and traceability relationship in Requisite Pro.
• Assisted QA Team in writing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered to by the application.
• Archived all project documents and implemented the UCM model for activity-based Configuration Management using Clear Case.
• Used Rational Clear Quest for defect tracking and change management request and reported them.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Rational Clear Case, Rational Clear Quest, Windows XP, HTML, Oracle 9.1, SQL Server, RUP, MS-Visio, Rational Requisite Pro, MS-Project, MS Office Suite.

Confidential, Westborough, MA

Business Analyst

Responsibilities:

• Interfaced with business partners to capture business requirements, documented individual project requirements and reported the status of deliverables periodically.
• Worked closely with business and cross-functional technology team members to document and communicate the business goals and objectives.
• Studied the working of the existing system to analyze the different kinds of reports that are to be generated for the senior management’s review.
• Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions and workflow analysis.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze the tradeoffs between usability and performance needs. Posed universal questions to define the project, estimated man hours required to accomplish specific tasks for budget purposes, obtained authorization; designed and constructed project plan and tested all areas of the project with focus on quality assurance.
• Critically evaluated the information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details and distinguished user requests from the underlying true needs.
• Assisted in documentation of Business Rules and Business Processes.
• Worked with internal product management teams to include this functionality in the product release cycle. Ensured that the product, client and 3rd party teams were in agreement with the requirements.
• Assisted in developing test scripts and test plans for the UAT phase.
• Acted as a liaison between the business units, technology teams and support teams.
• Created Requirement Traceability Matrix between Business, System and Functional specifications.
• Assisted in identifying defects and also in status reporting with Quality Center. Also provided post conversion/implementation support.

Environment: Rational Tools, MS Project, MS Visio, J2EE, JavaScript, HTML, DHTML, Cognos, Microsoft Windows TOAD, Oracle, Quality Center

Confidential, Malvern, Pennsylvania

Business Analyst

Responsibilities:

• Interacted with the client to identify business needs, finalize the project scope
• Conduct Pre-Planning Meeting with the business Compliance Officer for each review.
• Monitored changes and version control using IBM Rational Clear Quest and IBM Rational Clear Case
• Implemented Rational Unified Process (RUP) methodology of Software development life cycle with its workflow and activities to develop business process models
• Assist in review new and existing systems design projects and procurement plans for compliance with regulatory requirements
• Developed test plan and test cases for user acceptance testing.
• Responsible to train and educate testers and the rest of the development team in the area of compliance.
• Execute annual Compliance Monitoring, Surveillance and Testing plan as scheduled and periodically report on progress to plan.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations and also, with SOP and SWI creation
• Worked with the client architecture team in defining tools, processes and technologies to be leveraged on the data warehouse.
• Maintained Requirement Traceability Matrix in MS Excel.
• Deep understanding of source systems,businessusage, Data warehouse transformations andbusinesslogic, data issues.
• Create and managed SharePoint Lists using SharePoint designer and Central Administration
• Design and Develop custom SharePoint 2010 Workflows, Event Receivers, Timer Jobs
• Uploaded documents produced onto SharePoint, an intranet website for all Technology Information Group members to download, revise and upload shared documents
• Responsible for updating the team on the compliance area on our supported platforms to help the team stay on top of potential compliance issues and locate problems early in the development process.

Environment: Rational Rose, Microsoft SharePoint, MS Visio, RUP, MS Project, SQL, MS Access, MS Excel and MS Word

Confidential, Richmond VA

Business Analyst

Responsibilities:

• Part of the Planning team
• Gathering requirements form internal and external customers
• Adding new requirements, for traceability and compliance using Requisite Pro
• Preparing Use cases
• Creating Visio diagrams for workflows
• Facilitated review meetings and Verified TDD’s as delivered by venders
• Preparing product presentations, and recommendations for vender's
• Worked with external venders to in corporate their product into the new system
• Using Test Director as a centralized repository for requirements and mapping them back to Test Cases
• Performing manual testing on PC's and MAC's, ran test scripts on Win Runner

Environment: Struts, Java, Windows XP, Requisite Pro, Test Director, MS Office Suite, MS Visio, Win Runner

Confidential, Kansas City, KS

Business Analyst

Responsibilities:

• Interviewed Subject Matter Experts (SME’s) and carefully recorded the requirements in a format that could be reviewed and understood by both business and technical people.
• Facilitated JAD sessions to embrace a problem’s dimensions, possible causes, requirements, to propose alternative solutions.
• Developed and elicited Business Requirement Documents (BRD), Functional Specifications Documents (FSD), Vision of document, and use case documents.
• Monitor client expectations through client involvement and communication throughout the lifecycle of the project.
• Responsible for communicating with the off-shore and the development team. Also communicated with the internal onsite project team.
• Created document for data flow to support the project. Once it was implemented in production, mapped new functional and business requirements.
• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.
• Liaison between the developers and testers was instrumental in resolving conflicts between testers and development teams.
• Facilitated sessions with users to understand their needs and resolve issues.
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams using Rational Rose according to UML.
• Articulated business requirements from user interviews and then converted the requirements into technical specifications.
• Frequently updated requirements and defect status as per the current status of the testing project in the Clear Quest.
• Acted as a liaison between the technical group and business users (staff and management).
• Responsible for the documentation of the various modules that were involved in the business process

Environment: MS Office 2007, MS Visio, SharePoint, UML, RUP, Windows, SQL Server, TOAD, Rational Rose, Rational Requisite Pro, Rational Clear Quest.