SUMMARY:

• Accomplished Business Analyst and a PMI - Certified Project Management Professional with more than 15 years of Fortune 500 experience leading the development and deployment of highly effective business technology solutions.
• Adept at project planning and implementation, business requirements through JAD sessions in order to define requirements and create project plans.
• Proven history of designing and implementing COTS systems capable of providing measurable business improvements
• Strong track record of solving enterprise technology problems through critical analysis and troubleshooting, resulting in significant cost savings and greater efficiency.

TECHNICAL SKILLS:

Applications & Programming: MS Office, Program language Access, Excel for application Development, PowerPoint, Visio, MS Project, SharePoint, HP Quality Center, Crystal Reports, INFORMIX, DB2, UML, InterBase, Oracle B/I Publisher, SQL, SQL server, My SQL, Visual Basic, COBOL, JCL, QMF, ISPF, SPF, dBASE PLUS, ERWIN, ForeHelpOperating Systems: Windows, OS/MVS, VM/CMS, UNIX, MSDOS, Novell NetwareHardware: PC, Servers, Mainframe.

EMPLOYMENT HISTORY:

Snr. Business Analyst

Confidential, Woodlawn, MD

Responsibilities:

• Recommend solutions which enable the agency to achieve its goals which requires excellent knowledge of SQL, analytical thinking and effective business issues resolution.
• Collected, analyzed and validated the project’s business requirements through elicitation from different stakeholders and reverse engineering of the EDCS report applications to extract business processes and rules and documented existing processes and workflow (AS-IS) using BPMN in a DB2 environment.
• Communicated effectively with clients to elicit and assess impact and completeness of new requirements and documented the proposed processes and workflows (To-Be) obtaining sign-offs
• Prepared accurate and detailed requirements documents such as Business Requirement Documents, Use Cases and Functional/Technical and non-Functional documents with wireframes/mock-ups for the reports.
• Prepared test plan and test scripts for testing.
• Coordinated with developers during development.
• Reviewed and tested SQL queries for accuracy.
• Developed three Business Requirements Documents, three Functional/Technical Requirements Documents and three Use Cases
• Developed test plans and test scripts for testing
• As project lead managed the day-to-day activities including issue resolution.

Technologies Used: DB2, QMF, ISPF, CICS, SQL, Microsoft Office, Program Language Access, Word, Excel for Application Development, Visio and MS Project.

Snr. Business Analyst

Confidential, Washington, DC

Responsibilities:

• Developed automated workflows for information securityprocesses in the COTS IT GRC tool (RSAM) for ITSSR.
• Lead the Requirements and Design phase. Deduce and articulated business andtechnical requirements from all implicit and explicit sources. .
• Analyzed collected requirements and proposed solution to meet the stakeholderneeds. Produce all necessary interim documents to visualize and effectivelyfacilitate confirmation of the requirements with the stakeholders.
• Leveraged rapid prototyping approaches to present AS-IS and TO-BEprocesses/workflows and rough designs of the proposed solution.
• Developed business and functional requirements, use cases, test plans, test strategies, test cases and operational procedures and plans. Lead effort in testing of the solution as needed.
• Maintained a comprehensive chronological trail of requirements and agreementsand actively contributed to the project change control process. Documented andmanaged issues and actions.
• Developed Business and Functional Requirements documents for the Compliance Assessment module of IT GRC (RSAM) configuration and implementation process
• Developed Test plan, test strategies and test cases for the Compliance module of the IT GRC tool
• Lead in the testing effort of the Audit Coordination and Support module and assisted in the testing of the Risk Management module of IT GRC and Personnel Resource System (PRS).

Technologies Used: ORACLE, SQL, Microsoft Office, Word, Excel for Application Development, PowerPoint, Visio, MS Project

Snr. Business Analyst

Confidential, Rockville, MD

Responsibilities:

• Requires excellent analytical thinking and effective business issues resolution using agile methodology.
• Communicated effectively with clients to elicit and assess impact and completeness of new requirements,
• Developed FDA Business Rules for PGA Message Sets by commodity for Customs and Border Protection’s (CBP) ACE system (EDI)
• Developed FDA Supplemental Guidance by commodity for Trade for the CBP’s ACE (EDI)
• Developed FDA Business Rules for CBP ACE message set transmission (EDI)
• Verified and validated, Data Mapping, BRD, FRD, Use Case, Test Case and other artifacts developed by two other contracting companies.
• Developed test case9s) for each business rule
• Created test data
• Developed and maintained project schedule
• Managed a group of BAs, issue weekly reports and maintain project schedule.
• Developed FDA Business Rules for PGA Message Sets by commodity for Customs and Border Protection’s (CBP) ACE system
• Develop FDA Supplemental Guidance by commodity for Trade for the CBP’s ACE system
• Verified and validated FRD, Use cases and test cases.

Technologies Used: ORACLE, SQL, Microsoft Office, Word, Excel for Application Development, PowerPoint, Visio, MS Project. SharePoint

Snr. Business Analyst

Confidential, Washington, DC

Responsibilities:

• Communicated effectively with clients to elicit and assess impact and completeness of new requirements, developed the business process models and documenting results and obtaining sign-offs
• Elicited requirements, analyzed requirements, documented the “AS-IS” process flow of eGrants proposal acceptance, reviews, award and post-award processes using Business Process Model and Notation (BPMN)
• Authored five Operational and Maintenance manuals for eGrants applications
• Facilitated client meetings and discussions with developers and testers as needed
• Developed five Operational and Maintenance manuals ranging from 70 to 150 pages each with Business Process Model and Notation (BPMN) diagrams
• Documented three “AS IS” business process models and notations (BPMN) for the eGrants proposal approval process flow
• Documented eGrants authentication processes

Technologies Used: ORACLE, Toad, SQL, Microsoft Office, Word, Excel for Application Development, PowerPoint, Visio

Consultant - Project Manager

Confidential, Washington, DC

Responsibilities:

• Managed the effort of my team to resolve over 160 FISMA audit findings which included cyber security violations, lack of information security, lack of disaster recovery plan with alternate site and lack of system documentation as required, and database cleanup for a large, complex system. .
• Performed enterprise wide horizontal integration planning and interfaces to other functional systems.
• Directed completion of tasks within estimated time frames and budget constraints.
• Reported in writing and orally to Government Contracting Officer's Representative (COTR), and agency personnel.
• Developed Change Management Policy and Change request template and managed change requests initiated by users.
• Managed Change requests while adhering to SDLC requirements.
• Prepared accurate and detailed requirements documents such as Business Requirement Documents, Use Cases and Functional/Technical documents with wireframes/mock-ups for COTS implementation
• Facilitated meetings including agendas, meeting minute preparation and meeting presentation development
• Evaluated and documented process flow for Visa application using BPMN as part of FISMA audit requirement
• Coached Business Analysts on Business Rules, Use Case, BRD, FRD and Non-FRD development and reviewed Use Cases, BRDs, FRDs, Non-FRDs and Test scripts developed by Business Analysts and QA respectively
• Wrote SQL queries for ad hoc analytical reports, data mining and manipulated large data on SQL Server using Business Intelligence methodologies
• Managed a diverse group of functional activities, subordinate groups of technical and business personnel.
• Resolved all FISMA audit issues and obtained ATO
• Established disaster recovery plan with alternate site
• Cleaned database and recommended fixes
• Developed templates for Use Case and Functional Requirements Document.

Technologies Used: PostgreSQL, Python, Microsoft Office Program language Access, Word, Excel for Application Development, PowerPoint, Visio and MS Project, SharePoint, HP Quality Center

Senior Business Analyst

Confidential, Roanoke, VA

Responsibilities:

• Collected, analyzed and validated the project’s business requirements through elicitation from different stakeholders and reverse engineering of COBOL applications to extract business processes and rules and documented existing processes and workflow (AS-IS) using BPMN in a DB2 environment.
• Communicated effectively with clients to elicit and assess impact and completeness of new requirements and documented the new/proposed processes and workflows (To-Be) using of BPMN obtaining sign-offs
• Prepared accurate and detailed requirements documents such as Business Requirement Documents, Use Cases and Functional/Technical and non-Functional documents with wireframes/mock-ups for COTS configuration and implementation
• Coordinated with developers and testers
• Executed SQL queries, data mining, analytical reporting and manipulated large data on SQL Server using Business Intelligence methodology
• Manually extracted data, transformed it to required level and loaded to the target database (ETL)
• Performed project reporting and ad hoc reports
• Managed the activities of a group of Business Analysts
• Developed project documents such as Project Roles & Responsibilities, Support Roles & Responsibilities, Implementation and Testing Plans
• Developed five Business Requirements Documents, five Functional/Technical Requirements Documents and seven Use Cases
• Developed five Non-Functional Requirements Documents
• Provided support for developers and testers
• Managed and took full responsibility of SDLC Checklist and deliverables documentation for the project

Technologies Used: DB2, COBOL, QMF, ISPF, CICS, SQL, Crystal Reports, Microsoft Office, Program Language Access, Word, Excel for Application Development, PowerPoint, Visio and MS Project, HP Quality Center

Consultant - Snr. Business Analyst

Confidential, Lanham, MD

Responsibilities:

• Required excellent analytical thinking and effective business issues resolution process
• Managed the review and analysis of RFI, RFP, RFQ to understand requirements and restrictions and responded to the requests.
• Researched and collected reusable proposal content and collected data to develop proposals.
• Managed the evaluation of Fleet Management processes and developed ‘As Is’ and ‘To Be’ processes using BPMN for the following companies: Mon-Tran, Metro Mass Transit, Ghana Grid Co and Ghana Post Company.
• Presented gap analysis and my recommendations for improvement in their Fleet Management processes, Pricing and Revenue management and Fleet Management software to senior management

Technologies Used: InterBase, Oracle, Crystal Reports, ForeHelp, Microsoft Office (Access, Word, Excel, PowerPoint), Visio and MS Project, SQL, SQL server, My SQL

Consultant Systems Analyst

Confidential, Albany, New York

Responsibilities:

• Required excellent analytical thinking and effective business issues resolution process
• Managed configuration, implementation, and support for the COTS (FleetWave system) purchased from Chevin, a UK company.
• Led JAD sessions to elicit, define and develop user requirement document.
• Developed Use cases, business rules and functional/Technical requirements documents with wireframes. Verified and validated requirements and presented to the Chevin
• Developed test scripts and coordinated both system and user acceptance testing (UAT).
• Authored a comprehensive user training manual and created 39 complex Crystal reports using ORACLE database. Analyzed large data sets, executed SQL Queries for Ad Hoc reporting
• Administered user accounts and provided system support training for fleet and IT support personnel.
• Drastically improved implementation processes and application functionality for the new FleetWave system by performing the requirements gathering steps that the application vendor had skipped.
• Circumvented extraneous expenses eliminated excess work hours, and streamlined implementation process as a result of my initiative.
• Contributed key recommendations that were successfully integrated into system development.
• Facilitated critical decision-making on workflows and processes.

Technologies Used: Oracle, Crystal Reports, Microsoft Office (Access, Word, Excel, PowerPoint), Visio and MS Project, Oracle B/I Publisher, SQL, SQL serverSpecialist Project Management/System Design and Analysis

Confidential, Silver Spring, MD

Responsibilities:

• Required excellent analytical thinking and effective business issues resolution process.
• Determined appropriate products or services with clients to develop business cases, project charters, and defined project scopes, Business Requirements Documents schedules and deliverables.
• Managed project teams, modified or provided input into project contracts, plans and implemented such project plans to meet objectives. Managed all phases of SDLC
• Managed configuration, implementation, and support for the following COTS: Peoplesoft, AutoStar Fleet Management System, GasBoy, FuelMaster, Fuel Credit Card Interface System purchased from various vendors including GasBoy, FuelMaster.
• Developed BPM, UML Diagrams, Business Cases, Business Rules, BRD, FRD, Non-FRD by facilitating JAD sessions, Test Plans and Scripts for both unit tests and UATs.
• Extracted manually large data, transformed them to required level and loaded to the target database (ETL)
• Wrote SQL queries, manipulated large data and executed queries on SQL Server for ad hoc reports.
• Collaborated across organizations to identify technology solutions and alternatives that met Fleet Operations’ needs.
• Developed and published hundreds of Crystal Reports in DB2 environment
• Assumed full responsibility for the development, documentation, and maintenance using project management principles and guidelines to ensure compliance with project provisions pertaining to schedules, costs, quality, reports and security requirements.
• Managed progress status reviews to get level of effort estimations, progress reports and discussed issues that could affect the completion of the project and its objectives.
• Developed and maintained User and Training Manuals for each project. Participated in training of over 1200 users across the mid-Atlantic and North Eastern part of the country.
• Performed change management functions as a member of Change Control Board for existing applications on both mainframe and servers.
• Facilitated introduction of Confidential Financial fuel credit cards for a 60,000 vehicle fleet by contributing to overall evaluation and implementation.
• Managed the project development including BRD, FRD, Non-FRD documentation, both unit and UAT test scripts for the following projects: Billing system for Verizon Finance Ops, Fleet Replacement Module, Credit Card Tracking and Fuel Disbursement Interface Application
• Electronic Data Interchange (EDI) - Managed the entire project development including BRD and FRD documentation and implementation processes.
• Reduced labor hours by 45% and introduced vendor evaluation metrics by developing the Fleet Replacement System. This system allowed tracking of delivery time for new vehicles vs. estimated delivery time and improved management of yearly vehicle replacement program.

Technologies Used: INFORMIX, DB2, InterBase, Oracle B/I Publisher, SQL, SQL server, My SQL, Visual Basic, COBOL, JCL, QMF, ISPF, SPF, Crystal Reports, ERWIN, ForeHelp, Microsoft Office (Access, Word, Excel, PowerPoint), Visio and MS Project