SUMMARY

• Confidential built and managed teams, led multi - tasking projects, analyzed operational needs conducting SWOT analysis, and trained staff in Imaging computer software in support of teh Enterprise Content Management initiative providing local engineering support. Confidential implemented an organizational vision, which integrated key national and program goals, priorities and values.
• Confidential evaluated and reviewed client Business Processes and provided assessments to management and executive staff to make an informed decision based on opportunities presented.

TECHNICAL SKILLS

• Project Management Business Analysis
• Enterprise Content/Document Management system design and analysis
• Enterprise Content/Document Management system administration and support
• FileNet Image & Content Services

PROFESSIONAL EXPERIENCE

Confidential, Boyers, PA

Senior Business Analyst

Responsibilities:

• Successfully researched, reviewed, revised and wrote requirements for teh Federal Investigative Services Division for teh OPM Personnel Investigations Processing System (PIPS) Imaging System in support of teh OPM EPIC Transformation
• Coordinate and collaborate wif Reverse Engineers, Programmers, Developers, Subject Matter Experts, Systems Integration Testers and other Requirements Analysts ensuring dat requirements were accurately gathered and entered into caliber, teh software design was simultaneously being completed and teh entire process was smoothly being followed in accordance wif Agile methodology.
• Successfully supported multiple Scrum teams in simultaneous sprints ensuring dat requirements were entered into caliber in an accurate and timely fashion.
• Actively attended weekly planning sessions used to analyze programs for upcoming sprints, providing user stories and documenting reference notes from each session
• As teh Lead Analyst, updated and wrote User Requirements Documents, Needs Statements, Systems Requirements Specifications Documents and Requirements Traceability matrices in accordance wif OPMs’ Information Technology Systems Management guidelines
• Shared knowledge of teh requirements process proved invaluable when on-boarding several Requirements Analysts to Delivery of Results project for timely project completion
• Augmented teh Unit And Administration project for one month to ensure it met a tight deadline often answering analysis questions posed by other analysts on teh project.
• Evaluated vendors for Imaging Transformation project providing broad document imaging insight to teh client to be used for selection
• Created a dynamic Process Verification Document dat translated technical workflow processes into clear, concise text for teh Applications Systems Group development team to support their Level of Effort
• As an invaluable resource, tested several in-house applications which included Field Document Repository, Captiva Tracking System, and EDA 3.0 identifying application problems
• Made numerous software enhancement recommendations and presented observations to both Program Analysts and software Developers for future application and systems development

Confidential, Pittsburgh, PA

Senior Systems Analyst

Responsibilities:

• Reviewed existing imaging system and provided analysis for upgrades and reportsSystem supports over 2100 users wif more TEMPthan 90 million documents
• Provided software application demos to leverage existing imaging system
• Met wif 7 depts. wifin to discuss Business Processes and design and build applications using FileNet’s High Performance Image Import (HPII) utility
• Wrote numerous scripts to automate HPII to be utilized to import large volumes of documents daily into teh FileNet system for future access
• Imported over 500 document invoices daily via Computer Output Laser Disk (COLD) and Unix script
• Imported over 5000 Health Plan claims via HPII from PerSe Scan Tools application
• Imported over 5000 Treasury remittance documents daily via a customized COLD utility
• Coordinated wif technical staff to install scanner and associated hardware
• Installed Panagon Capture scan software, IDM Desktop client software and patches
• Provided training, documentation and customized application templates for ease of use
• Implemented FileNet scan application at 7 sites throughout Western Pa, coordinating installation wif local Technical Support staff
• Upgraded antiquated hardware and software to newer hardware and software
• Coordinated wif technical staff to install scanner and associated hardware
• Resident expert on FileNet Content Services, Panagon Capture and IDM Desktop
• Successfully migrated FileNet Content Services from NT server to Windows 2000
• Successfully upgraded Content Services from 5.2 to 5.4 wifout FileNet Technical Support
• Successfully migrated FileNet Image Services from Sun server to AIX; developed test plan
• Installed service packs and patches during Image Services upgrades
• Successfully conducted and completed teh 1st System Audit, removing 690 outdated users drastically reducing licensing costs resulting in substantial savings
• Coordinated upgrade of teh OSAR (GTL 107 to HTL 123) to provide utilization of 30GB drives
• Troubleshoot OSAR hardware problems to resolution to include contacting FileNet and hardware Tech Support vendor
• Created and maintained document template libraries and internal project documentation
• Developed a project plan and coordinated to perform system and application upgrades
• Coordinated wif internal Technical Staff to build automated installation program
• Spearheaded off-site Technical Staff application installations and conducted site visits
• Provided cost matrices in support of RFP for acquisition of hardware and software
• Developed project plans and coordinated wif technical staff to install scanner and associated hardware, Panagon Capture scan software and IDM Desktop client software
• Conducted CBA and drafted RFP for new Web Server and thin client application initiative
• Project Resource for Medical Records implementing McKesson Horizon Patient Folder
• As System Administrator, analyzed and tested Horizon Patient Folder, DCS (scan) application, viewer, EPad, and components for enterprise-wide installation and ease of use
• Identified viewer inconsistency in vendor software on different desktops containing other imaging software; provided solution
• Built workflow based on client business needs for 6 facilities using McKesson workflow product
• Provides daily interface and system services support
• Provided technical and application support for clinical applications such as Online Chart Completion, WebView and ChartVision in support of teh Electronic Health Record, a critical component of teh Enterprise Resource Planning solution
• Conducted multiple application testing scenarios resulting in identification of deficiencies
• Troubleshoot interface and system services problems to resolution

Confidential, Pittsburgh, PA

Systems Engineer II

Responsibilities:

• Acquisition of FileNet Content Services System for Executive Staff utilizing an NT Server wif MSSQL, providing simultaneous, and secured access to shared information using EDM and IMS technology; valuable components of teh Enterprise Content Management Solution
• Developed and implemented teh project schedule and plan coordinating wif technical resources resulting in smooth system and application installations and upgrades as well as integration wif Image Services System
• Troubleshoot software and hardware problems and made recommendations to resolve issues in accordance to project specifications
• Identified incompatibility between vendor proprietary software, recommending software enhancement
• Created training plan and wrote customized client application documentation
• Spearheaded transition for overseas clients during implementation of application

Confidential

Information Manager

Responsibilities:

• Operations Office Manager providing executive support to senior staff using a MacIntosh based Decision Support System (DSS) and video teleconference multi-media equipment
• Enhanced communication capability for Japanese and American officials
• Established ongoing training plan, trained 50 personnel on DSS hardware & software
• Coordinated wif RGB Technology & Westinghouse (Komatsu) for hardware & software installation and training for state of teh art DSS system
• Crisis Action Team member submitting critical & highly sensitive information worldwide from mainframe system
• Records Manager superbly maintaining sensitive records and documentation in accordance wif Department Of Defense retention and disposition instructions using teh Records Information Management System
• As Base Information Transfer System Manager, supervised and trained 4 personnel in processing and delivery of highly sensitive information daily to various locations
• Wrote comprehensive Operation Instructions increasing operational efficiency, reducing turnaround time by 25 percent, adopted as teh product standard by teh Inspector General