SUMMARY

• Rapid learner, creative problem solver; excels in multi - tasking environment
• Independent self-starter; takes the initiative and does what needs to be done
• Highly skilled tech writer, data/budget analyst, project analyst/scheduler
• Exceptional attention to detail; strong math and literary aptitudes
• Customer service pro; resolves conflict; strong verbal/written communicator
• Expert in MS applications: Word, Excel, PowerPoint, Visio, Access, Outlook, SharePoint
• Security Cleared: Secret; VA Public Trust

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Serves as Task Lead for subcontract; conducts Project Management Reviews and manages team members and human resources issues
• Liaises wif VLER Health Business and Technical teams to resolve issues related to Direct Secure Messaging system
• Conducts smoke and integration testing wif onboarding Direct Secure Messaging partners
• Reviews test and production Universal Description, Discovery, and Integration files to validate partner end points
• Updates SharePoint wif partner information, project risks and issues, and any corresponding artifacts
• Audits partner information to ensure certificates are current, test patients are valid, and progress is continuing as planned

TEMPPrincipal Consultant

Confidential VA

Responsibilities:

• Led program communications and outreach initiatives; managed up to ten separate communications projects and initiatives at a time
• Functioned as Stakeholder Manager: identified appropriate content for disparate audiences throughout the Veterans Health Administration, other federal agencies, partners, and Veterans
• Participated in the VLER Health Action Group, often taking lead on content for related artifacts
• Developed and managed internal communications action plans and corresponding strategies and campaigns; served as back-up contact for Communications Contract and externally-facing materials
• Participated in Program Reviews and provides status updates as required
• Generated program content for various documents including reports to Congress, leadership, and other divisions wifin the VLER Health Program
• Liaised wif contacts throughout the Veterans Health Administration, including the Office of Informatics and Analytics
• Provided quality assurance editing for all documents going for leadership approval; provided technical editing guidance, formatting, and consulting for program

Business Analyst

Confidential VA

Responsibilities:

• Led enterprise architecture change and program management professionals in stakeholder interviews throughout the Air Force Medical Service
• Used interview responses to produce stakeholder maps and business process diagrams, including “as is” and “to be” process flows; recommended process improvement to create efficiency throughout the AFMS
• Researched potential products and drafted initial market surveys for all information technology initiatives going through the Surgeon General's requirements process
• Generated capabilities matrices and functional use diagrams based on preliminary requirements for incoming information technology initiatives
• Participated in integrated product team and high performance team meetings to refine information technology capability and functional requirements
• Liaised between IPTs and HPTs to the AFMS Office of the Chief Information Officer, ensuring transparency to and participation by appropriate officials
• Led enterprise architecture messaging and branding; creates enterprise architecture graphics and presentations for use throughout the AFMS and DoD, including the Military Health System

Technical Writer/Management Analyst

Confidential VA

Responsibilities:

• Drafted and provided style and formatting advice and consultation on Statements of Work, Information Papers, PowerPoint Presentations, White House Briefs, Reports to Congress, memos, e-mails, meeting invitations and other critical communications
• Understood and applied DoD document coordination process for the IPO wif all external stakeholders and outside organizations
• Created and maintained database for all external and internal executive-level deliverables and due outs; ensured all tasks were completed by deadlines wif a 98% success rate
• Compiled IPO Budget information into briefings and easily interpreted formats
• Assisted in Human Resources activities such as recruiting new hires and participating in the interview process
• Highly involved in Exec Support: tech writer/liaison for IPO’s Executive function
• Planned and organized IPO events wif stakeholders and outside organizations
• Critically examined data and information provided--in any format--to determine its correctness or optimization. Assessed key factors, possible results, and made recommendations on how to improve upon data analysis/presentation
• Provided administrative/programmatic support by developing and producing documents, tables, databases, diagrams, etc., to convey or organize information
• Researched and analyzed a variety of issues for senior PMs and executive staff
• Assisted in drafting policies, procedures, guidance, standards, methodologies, and process documents
• Prepared ad hoc reports for senior management use in making strategic decisions or conveying information to executive management

Field Office Associate

Confidential GA

Responsibilities:

• Entered billing data into FedEx system from paper forms wif accuracy of 99%
• Provided excellent customer service via telephone, internet, and in person
• Analyzed deficiencies in existing office and driver check-in procedures, identified process improvements and developed training plans for office workers and drivers - increased quality of paperwork and data entry
• Performed driver check-in, billing, dispatching, and appointments scheduling
• Audited paperwork and identified and/or corrected errors to stay in compliance of FedEx Freight quality standards
• Recognized as Employee of the Month, November 2007