SUMMARY

• Business Analyst with Nine (9) years of industry experience in teh areas of Business Analysis, Business Process Modeling, Process Improvement, Requirements Gathering, Design, Development, Quality Assurance Testing, User Acceptance Testing (UAT) & Training.
• Good domain noledge and work experience in Banking, Finance, Retail services.
• Strong Knowledge of OTC financial markets.
• Expert noledge of American with Disabilities Act (ADA) web application compliance (508) and governance.
• Analyzed and synthesized results from Joint Application Development (JAD) session proposed alternative tasks and transform those into Business Requirement Document (BRD),
• Experience working with Oracle and Structured Query Language (SQL)
• Strong Knowledge of Rational Database Management System (RDBMS) and Logic modeling
• Strong experience working in Software Development Life Cycle (SDLC) using various methodologies including RUP, Agile, Waterfall, and other client specific internal methodologies.
• Proficient with Agile Version One (V1) document management tool.
• Extensive experience in gathering Business and Functional Requirement
• Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end - users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions.
• Experienced on Waterfall, RUP / Agile + Scrum Methodology
• Proficient in managing projects throughout SDLC including Resource & Schedule planning based on WBS.
• Expert at identifying teh Project’s critical path and managing project dependencies accordingly
• Proactively managing changes in project scope, identifying issues and devising contingency plans
• Conducted regular RCAs to improve processes and in corporate learnings to enhance efficiency
• Excellent communication skills. Worked closely with teh team. Fully involved in all technical discussions
• Excellent noledge of best practices, processes and methodologies.
• Improvised and implemented multiple process related changes to improve team efficiency.
• Published regular reports and dashboards on Project Performance to all stakeholders
• Developing Use Cases, conducting Gap Analysis and Impact Analysis.
• Expert in using industry standards to uncover teh client requirements and identifying teh system requirements by creating Use Case Models, Data Flow Models.
• Used MS office Suite extensively which includes MS Word, MS Excel, MS Access, MS Project for project documentation and analysis reports.
• Experience in Risk Analysis & Risk Management for product life cycle and in process of implementing document.
• Involve in Product data management (PDM) is teh use of software or other tools to track and control data related to a particular product.
• Experience in using Product lifecycle management (PLM) is teh process of managing teh entire lifecycle of a product from its conception through design and development.
• Used RUP and SDLC methodology, and managed teh iterative cycles through an effective project plan created using MS Project.
• Skilled in performing business processes, identifying risks, impact analysis, UML modeling, sequence, & activity diagrams using Rational Rose & Microsoft Visio.
• Effectively monitored teh Defect Tracking process in teh functional, integration and regression test phases of teh project.
• Proven communication and exceptional people skills halped being a liaison between clients, SME’s, programmers and end users.
• Good expertise in creating Test Cases on teh basis of product features, client requirements and technical documents. Developed, executed and maintained Test Scripts. Reviewed and documented system Test Plans.
• Creating and maintained Requirement Traceability Matrix (RTM)
• Process Improvement, Requirements Gathering, Design, Development, Change Control Process, Quality Assurance Testing, User Acceptance Testing (UAT) &Training.

TECHNICAL SKILLS

• Rational Suite (Requisite Pro
• Rose
• Clear Quest
• Clear Case)
• MS Visio
• MS Project
• MS Office Suite
• Business Definition Requirements
• Business Process Analysis
• Gap Analysis
• Use Case Modelling & Analysis
• Business Environment and Market Research Analysis
• RUP
• OOAD
• UML & Business/Data Modeling
• Win Runner
• Test Director
• Quick Test Pro
• PR Tracker
• Windows XP/95/98/NT/2000
• Mac OS X
• DOS
• UNIX
• Linux
• Oracle 8i/9i; SQL Server
• Access 2000
• DB2
• UML
• C
• C++
• HTML
• Java
• PL/SQL
• ASP.NET.

PROFESSIONAL EXPERIENCE

Confidential

Mobile Banking Analyst III

Responsibilities:

• Drafted Business Requirements Documents for both teh Mobile and Modernized Member Communication (MMC) projects.
• Facilitated JAD sessions.
• Worked closely with UX to create Wireframes, hi-fi mocks and prototypes for mobile banking projects.
• Facilitated and Ran User Acceptance Testing (UAT) for various Mobile banking features across various platforms (Apple/Android phones and tablets.)
• Coordinated and managed cross functional testing when necessary for mobile banking features.
• Facilitated executive demos.
• Documented Compliance requirements across various projects for teh Digital Channels team.
• Used Jira to track issues, manage documents (confluence) and create/complete open items as required.
• Worked closely with Systems Analyst to craft Systems Requirement Documents (SRD.)
• Presented demos (when necessary) at channel all hands meeting(s).
• Created videos for new mobile banking features for “whats new” page.
• Managed error message backlog for mobile projects.

Environment: Jira, Agile/Waterfall, Microsoft Suite, Android, Apple, Confluence, Lotus, Docshare.

Confidential

Senior Business Analyst

Responsibilities:

• Facilitated weekly demo sessions.
• Wrote High Level Requirements (HLR’s), Feature and Enhancement documents.
• Managed and prioritized Product Backlog.
• Headed full website analysis for 508 (ADA) compliance project.
• Performed Stakeholder Analysis and ran Requirement gathering and Review sessions.
• Worked actively with on site QA’s (Quality Assurance) Analysts for designing Test Plan and Test Cases for User Acceptance Testing (UAT).
• Created Use Cases and Storyboards.
• Communicated with off site development team to ensure dat business needs were being captured.
• Created activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Used JIRA to track and manage projects with offsite team, Clarizen to manage and track documents on site.

Environment: Jira, Clarizen, Agile/Waterfall (Wagile),, Microsoft Office suite, Windows 8, Java, SQL, SnagIT, Sharepoint.

Confidential, Wilmington DE

Business Systems Analyst, Sr/Scrum Master

Responsibilities:

• Interviewed business experts to elicit key information regarding processes and congruence with company policies.
• Created User Stories and defined Acceptance Criteria for testers and Java/Javascript Developers.
• Used Agile Version one to create, manage and track documentation and development process.
• Served as teh Subject Matter Expert (SME) for all matters pertaining to teh American with Disabilities Act (ADA)
• Facilitated quarterly demos to display project progress to stakeholders.
• Played teh role of Scrum Master for two teams (3 Devs/4QA’s each). Organized and Ran Daily Standup, Grooming, Sprint Retrospective and Sprint planning sessions.
• Assigned pre grooming tasks to QA and development teams.
• Helped create team guidelines for story pointing, in order to ensure communal understanding of effort/time grooming session efficiency.
• Coordinated with Technical Product Owner (TPO) to prioritize sprint and product backlogs based off of company road maps.
• Assisted teh Vertical Team Lead (VTL) in setting realistic project expectations and in evaluating teh impact of changes on teh organization and planned accordingly.
• Worked closely with User Experience (UX) and Customer Marketing Experience (CME) teams to ensure dat User Interface and Marketing verbiage regulations were being met
• Worked with Mobile team to ensure dat correct ADA enhancements were being made for mobile banking application.
• Frequently communicated with Corporate HQ to ensure dat all work was being done as per ADA governance regulations.
• Actively participated in Community of Practice (CoP) meetings to halp define best Business System analyst practices and procedures.
• Worked closely with teh development team to analyze and troubleshoot bugs.
• Prepared, managed and updated user manuals and reference guides on ADA guidelines.
• Spearheaded and participated in initial Proof of Concept (PoC) sessions for upcoming responsive design project.
• Prepared, managed and updated user manuals and reference guides on ADA guidelines.

Environment: Agile Version One, Agile Scrum, Microsoft Office suite, Knowledge link, Java, SQL, RDBMS, Windows 7.

Confidential, Warren, NJ

Sr. Business/Systems Analyst

Responsibilities:

• Extensive work in UI Prototyping, creating Mock ups (wire frames) for web and mobile based banking application.
• Create documentation dat captures requirements, validation, business, technical and design aspects including logical flow of teh system/business through use case documentation.
• Expertise in teh role of Scrum Master, facilitating/organizing daily scrum sessions, sprint planning meeting and sprint review meeting and preparing/analyzing burn down charts.
• Interacted with teh Business Users, Stakeholders and work with Focus group to identify business system needs, obtain sign-off on teh Business Requirement documents for Online Banking.
• Working in entire lifecycle of a product from its conception through design and development in Online Banking.
• Experience in creating blueprint of teh system, Database team in designing teh database and maintaining teh proper ER relationship.
• Involved in Interest Rate Swaps (IRS) and Foreign Exchange (FX) Swaps.
• Involve in Risk Analysis & Risk Management for creating and implementing documentation for technical team by supporting and also Designs systems and programs to meet complex business needs.
• Extensive experience in using product lifecycle management (PLM) is teh process of managing teh entire lifecycle of a product from its conception through design and development.
• Used Requisite Pro and Rally for teh Requirement Documents’ Preparation in Online/Mobile Banking.
• Facilitated requirement gathering sessions (JAD) with teh business team and stakeholders to collect teh business standards, security and service level requirements.
• Involved in preparing teh mockup screens while eliciting appropriate business requirement specification.
• Created Use Case and Functional Specification Document to track approved changes to teh system.
• Involved in Onsite/Offshore (Hybrid) Delivery Model, teh outsourcing work is distributed between teh service provider’s onsite center and teh offshore development center.
• Participated in various stages of data mapping and requirement analysis for project needs.
• Work closely with teh technical teams in and in to ensure dat they has a clear understanding of requirements and support them throughout teh development process.
• Provide business expertise support to project teams during teh implementation of regulatory solutions.
• Coordinate with QA team to translate requirements into test plans and tests scripts while overlooking teh testing techniques applied.
• Assisted teh testing team in creating User Acceptance Test Plan based on business users requirements and reviewed Test Plan templates.
• Experienced in preparing and documenting teh User Acceptance Testing (UAT) Test cases and conduction teh testing to gain confidence on teh application.

Environment: Oracle, PL Sql, Clear Quest, Rek Trace, Ms Office, Mainframes, Share Point, Ms Access, SOA, Reference Data, Windows XP,, Audit Studio, HTML, Data warehouse, J2EE.

Confidential, New York, NY

Business/Systems Analyst

Responsibilities:

• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with teh Business process owners & stakeholders for implementing teh Data Ware House reporting tool.
• Felicitated and defined teh principals for teh advance of business metrics
• Implemented integration of different CRM, ERP endpoints, using SSIS, into single Data Warehouse.
• Spearheaded requirement gathering sessions (JAD) with teh business team and stakeholders to collect teh business standards, security and service level requirements.
• Write detailed requirement for System Enhancement and making high level concept diagrams for procurement.
• Using Product Life Cycle for implementing System requirement for Data Warehouse and Data Management and State Diagrams bases on UML methodology and process flow diagrams.
• Experience in creating blueprint of teh system, Database team in designing teh database and maintaining teh proper ER relationship.
• Implemented agile methodology for running teh whole product life cycle in project.
• Good noledge on Basel II standards set forth for managing Data Warehouse and Data Management for Good communication and interpersonal skills with teh ability to work in and support a team-oriented atmosphere.
• Involved in Requirement Specification for Operational Risk Management Data Warehouse (ORMDW).
• Good understanding of Operational Risk Management - Data Warehouse & Data Management under Basel II and Solution Approach.
• Participated in GAP analysis around teh identification of business rules and system process flows, user administration, requirements and assumptions.
• Creating Conceptual System Diagram for implementation new system in Data Warehouse & Data Management for Data Collaboration and Transmission.
• Conducted JAD sessions during teh various stages of upgrading teh matching system and discuss teh current system preference.
• Performed manual tests as part of teh System Integration Testing and User Acceptance Testing.

Environment: MS Visio, Agile/Scrum Methodology, Microsoft Office suite, SharePoint 2010, SQL Server, RDBMS, Windows Vista/7.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Participate for teh creation of Business Process Workflow Diagrams with Stakeholders.
• Involved throughout teh business solution Development Life Cycle (SDLC).
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Extensive experience in gathering Business and Functional Specification Document (FSD) for Java Developers.
• Assists in strategically identifying and developing goals and objectives according to business needs to align with Loan Services and organizational goals.
• Good understanding in Mortgage loan in Origination process.
• Helping in creating Use cases to end users in clearly understanding about loan processing and claim approval.
• Conducted GAP analysis of teh different reports dat are being presented to clients to accommodate their requirements for teh new enhancements.
• Extensive experience is using Ariba for good implementation process.
• Good noledge on Basel II standards set forth for managing credit risk and operational risk for Capital, Good communication and interpersonal skills with teh ability to work in and support a team-oriented atmosphere.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business requirement Document (BRD) of Mortgage application.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Participated in team meetings to improve overall implementation process.
• Played a key role in planning, testing, and implementing system enhancement requests.
• Involved in using bug tracking tools like d, bugzilla, and quality center combining a clean, fast interface for capturing and organizing issues with customizable workflows.
• Extensive experience in using Service-oriented architecture (SOA)
• Using Business and Department metric for business development excellence and drive successful behaviors and to improve process by using technique to walk through teh design of a set of metrics.
• Aided teh QA team to understand teh system and develop effective test plans, by conducting sessions
• Adopt Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development.
• Planned all teh RUP iterations and documented teh artifacts throughout various phases. Conduct analyses of Business requirements and System specifications.
• Conducted JAD sessions during teh various stages of upgrading teh matching system and discuss teh current system preference.
• Helped identifying reports for decision support system and interacted with database designers and architect for gathering teh requirements for reporting.
• Worked closely with teh Lead Business Analyst to monitor progress, and teh deliverables for teh project.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute teh test scripts.
• Functioned as teh primary liaison between teh business line, operations, and teh technical areas throughout teh project cycle.

Environment: Windows XP,Murex, Adobe Photoshop, HP Quality Center, UNIX, MS Office 2007, Toad, Java, HTML,Test Partner 6.0,Microsoft Visio, Sharepoint, Windows NT/XP, Oracle, SQL Server, RDBMS, RUP, UML

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Participated in teh identification, understanding, and documentation of business requirements, keeping in mind teh need for teh application based on teh project Scope and SDLC methodology.
• Worked with development managers and technical team (Java devs) to translate teh business requirements into functional requirements (FRD) and non-functional requirements.
• Created use case scenarios and documented work flow & business processes.
• Analyzed business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML models thus defining teh Data Process Models
• Developed teh activity diagrams, sequence diagrams, and created use cases using UML and AGILE methodology.
• Performed GAP analysis to identify enhancements to teh existing system.
• Experience in using Basel II standards set forth for managing credit risk and operational risk for Capital Good communication and interpersonal skills with teh ability to work in and support a team-oriented atmosphere.
• Good analytics on Risk Adjusted Return on Capital (RAROC) based upon Basel II standards on comparative basis to calculate ROI.
• Supported teh assigned project manager with creating detailed project plans, scheduling and tracking project timelines
• Gatheird Business Requirement, after conducting JAD session with business User & other Stakeholder.
• Created teh Functional Test plans, Regression Test plans Integration Test plans and User Acceptance Test plans.
• Effectively coordinated with teh development team while creating teh Technical Design Documents.
• Effectively monitored teh Defect Tracking process in teh functional, integration and regression test phases of teh project.
• Anchored teh project integration meetings to identify possible bottlenecks during teh integration phase.
• Established teh scope of reporting functionality of teh project, and worked with developers to provide business reports to teh strategic advisory panel.
• Performed manual tests as part of teh Integration and User Acceptance Testing.

Environment: Windows 98 / NT, UNIX, Cisco, HTML, Rational Rose, Rational Requisite Pro, Data Warehousing, Clear Quest, SQL, MS-Project, MS-Office, WAN, LAN, VoIP, VPN, MPLS, FTP.

Confidential, Charlotte, NC

Business/Systems Analyst

Responsibilities:

• Assisted teh Project Manager, to prepare teh vision and teh scope for teh project.
• Prepared Business Requirement Document and Functional Requirement Document for teh gatheird requirements.
• Worked with teh Stakeholders, Project Manager and senior Business & SQA (Software Quality Assurance) Analysts in defining, documenting teh business needs and Business Process flows.
• Facilitated JAD workshops to identify project objectives and limitations and identification of key performance indicators.
• Used RUP and SDLC methodology, and managed teh iterative cycles through an effective project plan created using MS Project.
• Participated in and contributed to as-Is and To-Be Process Modeling Sessions, and build process models responsible for analysis and reporting.
• Conducted walkthrough sessions with teh end users and stakeholders to gather teh modification requests from teh user to upgrade or change teh business specifications for teh product.
• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Performed feasibility and adaptability study to identify teh business critical areas from User perspective
• Documented teh Functional Requirements (FRD) and teh System Requirements documents.
• Performed Gap analysis by identifying existing technologies and documented teh enhancements to meet teh end state requirements.
• Worked actively with teh QA (Quality Assurance) team for designing Test Plan and Test Cases for teh User Acceptance Testing (UAT)
• Implemented agile methodology for running teh project.
• Analyzed test results and reported necessary corrective actions to teh development team. Aided in regression analysis.
• Monitored Defect Tracking system to prioritize defects and devise a plan for future enhancements.

Environment: Ms Office, Mainframes, Share Point, Ms Access, Windows XP, Snag IT, Audit Studio, Ms Office, HTML,ETL, Data warehouse.