Summary:

• Over 9 years of diverse experience in IT Industry as Business analyst with focus on State clients, Investment Banking, Retail Banking, and Insurance Life Health .
• Conversant with all phases of Software Development Life Cycle SDLC , involving initiation, system analysis, design, development, testing and implementation. Using Waterfall, Rational Unified Process RUP , Agile methodology.
• Requirement elicitation techniques like Interviewing, Questionnaires, Brainstorming, focus groups meetings, structuring meetings
• Proficient in creating Vision and Scope documents.
• Rich domain knowledge which enables me with better understanding of Business and ease me in creating efficient Business Requirements Document BRD and then help in Transforming to Functional Requirements Document FRD .
• Strong understanding of Business Process Flows, Business Process Reengineering BPR , Business Process Modelling BPM , Improvement, Business Analysis.
• Facilitated Joint Requirement Planning JRP and Joint Application Development JAD sessions. These involved stakeholders, subject matter experts SME and Development Teams.
• Excellent in performing GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements and evaluated the benefits of new system,
• Proficient in Unified Modelling Language UML : Writing Use cases, Use case Diagrams, Activity Diagrams, Sequence Diagrams, Dataflow Diagrams, Workflow Diagrams.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications.
• Project Management experience -assisted Project manager and handled team located offshore.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery.
• Tracking and managing requirement and using Requirement Traceability Matrixes RTMs that controls numerous artefacts produced by the teams across the deliverables for a project.
• Created Wireframes and User Interface Documents for better visualization and understanding of the software solution. Using programs like Balsamiq Mock-ups, Visio and SnagIt.
• Involved with in Testing team for Test Planning, creation of Test Cases, Issue resolution, and Report generation to ensure all the aspects are covered and aligned to Business requirements.
• Participated in business and technical design sessions with developers and QA analysts along with hands on expertise in process identification, project management, direct customer interaction and leadership responsibilities.
• Involved in the User Acceptance Testing UAT , Smoke testing, Post production Validation PPV .
• Hands on experience with the defect-tracking tools like Jira, Silk central, Bugzilla to address Issues.
• Experienced in Creating User Manuals and conducting training sessions for users.
• Working Knowledge of SQL.
• Experience in healthcare industry in working with various modules which include claim processing using EDI transactions like 837, 834, and 835 which fall under the HIPAA compliance.
• In depth knowledge of 4010A HIPAA Eligibility, Claims, 270/271, 276/277 transactions.
• Good knowledge of Equity, Fixed Income and derivative products and their trade life cycle.
• In depth knowledge of financial instruments like Equity Stocks, Options , Bonds, Mutual Funds, ETFs, Money Market Instruments, Foreign Exchange Commodities and Fixed Income.
• Insurance experience includes Personal, Property, Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Systems.
• Extensive experience in Verbal and Written Communication. Expertise in analytical problem solving skills. Team player along with strong interpersonal and communication proficiency.

Technical Skills:

Professional Experience:

Confidential

Business Analyst

Responsibilities:

• Meeting with client groups to determine user requirements and goals
• Conduct JAD/RAD sessions to understand the detailed requirements
• Writing Use cases and Activity Diagrams.
• Involved in performing Business Analyst Interviews with the Key Stake Holders, SME's, and Decision makers to have a successful collection of Requirements in all domains.
• Actively involved in producing the Requirements definition document which includes Business, Functional, User Interface and Technical Requirements and get a signoff from the Key Stake holders.
• Performing all roles of Joint Application Development sessions including JAD Lead.
• Involved in translating of business requirements into functional specification ,assisting in project scope determination and providing estimates of level of effort, creation of test scenarios and supporting test data, writing test scripts, assisting to manage multiple tasks and respond to tight deadlines in a fast paced environment, giving trainings on business domain.
• Produced Use Case, Domain Dictionary, SRS preparation documentation, UML Charts and diagrams. Assisting in developing object models from the functional requirements and architecture using UML methodologies and modelling tools knowledge Rational Rose RUP Methodology .
• Gathered the requirements for the systems user interface functionality.
• Conversion Involved in gathering the requirements for the conversion of data from the disparate legacy systems to the new systems centralized database
• Gathered the requirements for the systems interface programs, which enable communication with external/internal entities .The application communicated with approximately 15 internal and 45 external systems. Some of them are SSN Verification, Unemployment Insurance, Data Exchange, and Labor Exchange etc.
• Reports - Involved in the Business Requirement collection by conducting interviews with the Business Analysts for the systems Federal, management and financial reporting functionality.
• Training in all system-related training activities for internal/external audiences
• Implementation in all system implementation-related activities, including build release/completion of final checklists and internal/external communication
• Assisted the customer in defining the high-level Functional Requirements and needs.
• Gathered the requirements, developed process models and detailed Business Policies, and modified the business requirement document.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Assembled and validated business requirement documents BRD and the technical specifications as per user requirements.
• Experience facilitating meetings with both IT and Business Users.
• Working closely with the technical team and project manager to analyse, document and optimize on the durations and resource allocations on the project.
• Utilized RUP to create use cases, activity, class diagrams and workflow process diagrams.
• Prepared the Business Workflow using MS-Visio with input, output, pre/ post conditions.
• Analysed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle using Rational RequisitePro.
• Helped with conflict resolution between the client groups and the development team.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Analysed team performance with the QA manager and implemented the changes if any with respect to raising the efficiency of the entire team.
• Worked with developers to test the iterations of the system under development SUD to ensure it met the user's needs
• Participated and executed User Acceptance Testing UAT .

Environment: RUP, Waterfall, Requisite Pro, Networking, MS Visio, MS Office 2007, SQL, Microsoft SharePoint, MS Project, Balsamic, Web Services, Wireframes, E-Commerce.

Confidential

Business Analyst / Assistant Project Manager

Responsibilities:

• Interviewed business users to gather requirements and analysed the feasibility of their needs by coordinating with the Project Manager and technical lead.
• Partnered with the business stakeholders, process owners, users to identify their requirements, produced detailed specifications, planned the project deliverables with the software development team.
• Coordinated and conducted joint application development JAD and walk through sessions involving business unit /stakeholders, technical analyst, project managers thereby utilizing strong interpersonal, oral and written communication skills.
• Created a Business Object Universe on top of the existing data base to allow users to create multiple ad-hoc reports.
• Created stand-alone entitlements of the application thereby removing dependency on other applications.
• Created excel based reporting platform that allowed users to prepare presentation ready reports in excel by pulling the numbers from various source systems. The application is now being marketed within Morgan Stanley to different business divisions for implementation.
• Extensively worked on designing and identifying the BO Universe for the BO Project.
• Led excel reporting platform project from the beginning. Conducted working sessions with the users, documented functionalities, created mock-ups and validated them with the user expectations.
• Conducted several training sessions with the users to familiarize them with the functionality and understood their business process and made recommendations on using the system so that it achieves the end goal efficiently.
• Created detailed business requirement and functional requirement documents for the application entitlements.
• Created multiple matrixes so as to effectively communicate the functionality so that the development team clearly understands the business rules around user entitlements.
• Established great interpersonal relationship with the users and provided extensive user support for the central application. User support was a crucial aspect of this project.
• Managed the BA and QA team efforts. Conducted weekly review meetings with the BA and QA team to keep abreast with the developments and address potential issues that may cause bottlenecks.
• Reviewed test cases written by QA team and ensured all the functionalities are being tested thoroughly.
• Created multiple excel templates for testing data in the system. The excel templates greatly reduced the time QA team spends on data testing, thereby making the QA process more efficient.
• Worked with the QA team on defining QA process and overlooked the entire QA process.
• Worked with user base from Europe, Japan, Asia-Pacific and worked around their hours to ensure user support has not been compromised on.
• Worked with development team offshore and effectively connected with the offshore team to execute projects effectively.
• Planned and coordinated the UAT effort prior to go-live.
• Identified UAT participants and communicated with them in advance to confirm their participation.
• Wrote test cases for UAT and conducted UAT walkthrough sessions to updates participants on the expectation and the UAT process.
• Provided support during UAT and addressed showstoppers in timely manner.
• Collected UAT sign-offs and documented them for audit purposes.

Confidential

Business System Analyst

Responsibilities:

• Worked on day-to-day claim processing and wrote the change summary for claim processing errors.
• Gathered requirements for HIPAA 4010 to 5010 conversion.
• Performed analysis, mapping, implementation, and testing for HIPAA 4010 to 5010 conversion.
• Identified policies and procedures impacted by the ICD-10 implementation.
• Conducted Joint Requirement Gathering Session to capture ICD-9 to ICD-10 Code conversion rules.
• Created project requirement document and change summary document to replace ICD-9 with ICD-10 code sets.
• Conducted GAP Analysis of AS IS and TO BE business processes.
• Developed Data Flow, Work Flow and Process Flow in MS Visio.
• Assisted with data analysis by generating reports in MS Access.
• Conducted validation sessions / walkthroughs with technical and business SME to identify and resolve open issues in the existing design document for technical logic additions / changes based on the dynamics of desired business flow.
• Worked closely with senior management, business and technical SME to facilitate impact analysis, business process and technical design decisions and created baseline documentation on the same.
• Created test cases for components and identified the test data needed to execute the test cases.
• Interacted with the Users by interviewing them, by preparing questionnaire and getting feedback.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational rose so that developers and other stakeholders can understand the business process.
• Dealt with 4010A HIPAA Eligibility, Claims, EDI Transaction like 837 and 835, ANSI X12 transaction understanding loops segments, elements and structure.
• Defined scope of project based on gathered business requirements
• Analysed and optimized the process. Prepared Business Requirement Document and then converted business requirements into Functional Requirements Specification using Rational Requisite Pro.
• Participated in various meetings and discussed Enhancement and Modification Request issues
• Participated in JAD sessions- weekly meetings with the management team and walkthroughs
• Participated in UAT testing to make sure that all the Business requirements are captured while application development before passing on to the QA team or to the users for testing.
• Prepared monthly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project
• Involved in weekly walkthroughs and inspection meetings to verify the status of the testing effort and the project as a whole
• Analysed and documented the pros and cons of the project using SWOT analysis
• Implemented Cost Benefit Analysis technique for deciding whether to make a change and used it to simply add up the value of the benefits of a course of action, and subtract the costs associated with it.

Environment: Agile/Scrum, Rational Rose,, Rational Requisite Pro, JAVA, MS Visio, Ecommerce, MS Project, HTML, Windows, IBM Web sphere, HIPPA Compliances, Lotus Notes, Oracle Business Intelligence OBI , Data Warehousing, MS Access, Documentum, Web services, Windows 7, HP Quality Center, MS Office / Visio / Access / SharePoint, XML, Mainframe.

Confidential

Business System Analyst

Responsibilities:

• Worked on the SDLC process, which included requirements, design, analysis and testing via utilizing Agile methodology. Gathered User and Business requirements through interviews, brainstorming sessions and documented.
• Reviewed and gathered requirements from the Subject Matter Experts SMEs and Stakeholders using various elicitation techniques and produced Scope Management Documents, Business Requirements Document BRD , Functional Requirement Document FRD .
• Performed GAP Analysis on the requirements, identified the gaps using outcome analysis, and documented the GAP Analysis report.
• Involved in preparing the initial Wireframes for front end GUI interface for Sales force customization.
• Prepared the Design document for Sales force interface. This involved JAD session with the SMEs as well as the development teams of the various LOB's to understand their existing systems to define processes which adhered to all the requirements laid out in the BRD.
• Coordinated with Data Warehousing and Business Intelligence teams for creating BRDs and understanding data requirements.
• Created various documents such as Use Cases, Business Flows and Work Flow diagrams for effective plans.
• Responsible for analysing project goals, breaking down what needs to be created and attempting to engage users so that definite requirements can be defined.
• Reviewed system requirements and assisted testing team in Test Plan and Test Cases for testing the functionality.
• Wrote SQL statements to extract data from the tables to validate data flow
• Participated in User Acceptance Testing UAT .
• Acted as a primary Liaison between various groups Like Compliance, Legal, Operations, Technology and the development teams for this project.
• Participated in Smoke Tests and Post Production Validation PPV .
• Tracked the User Login information for initial period and published reports for the same.
• Assisted the sales team with User Manual for easy references.
• Managing Project Leads, managing schedules/meetings and deadlines.
• Creating and managing skills matrix to capture the expertise of resources.
• Establishing training sessions for developers and testers to handle learning curves for projects.
• Environment: Salesforce, Windows, Java, MS Office MS Word, MS Excel, MS PowerPoint, Sharepoint , SQL, Windows XP, Requisite Pro 7.1, RUP, UML 2.0, MS Visio 2007, Cognos, Oracle Business Intelligence OBI , Data Warehousing, HPQC, Test Director 8.0, UNIX Solaris 2.8

Confidential

Business System Analyst

Responsibilities:

• Involved in all phases of software development life cycle in waterfall/Agile framework.
• Analysing and collected business requirements identified system interfaces and created the requirements specification document.
• Performing Requirement Analysis to Develop Use Cases, Activity Diagrams and Sequence Diagrams. Hence developed and documented conceptual design of Application in System Specification Document.
• Extensively interacting with both user group and development team in coming up with charts, sequence diagrams and swim lanes.
• Managing and tracked change control process of requirements and design changes using Rational Requisite Pro. Documented the changes, issues and their impact on the system design and delivery.
• Preparing the Project Plan/Charter and the Business Requirement Document after analysing the requirement.
• Providing documentation such as requirements management plans, operational risk management plans, functional requirements, test plans and test cases.
• Incorporated the best practice methodologies as advocated by the Waterfall and Agile.
• Involved in a project called Migration of Internal Application where we were migrating the entire internal applications files from one data base to another data base.
• Involved in gathering application files from different data bases within JPM Chase and converting those files to match with the new Database.
• Designing and analysed Use Case model and test procedures based on Waterfall/Agile methodology.
• Performing requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners stake holders and document analysis, represented them in requirements traceability matrix RTM using Requisite Pro. Performed user interviews, JAD sessions.
• Developing Project schedules conducted project status meetings and managed resources during all phases of the SDLC.
• Writing Functional requirements Documents FRD documents as per the Business requirements and process flow.
• Supporting the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines and developing RACI charts.
• Designing and developed project templates based on SDLC Methodology
• Acting as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis

Environment: Ecommerce, MS Visio, Waterfall, Agile, MS Office, SnagIt, MS Paint, HP Quality Centre, MS Word, MS Power point, Access Database, Wireframes, SQL, Rational Req pro, Share point, MS Excel, MS Project, Web services

Confidential

Business/Financial Analyst

Responsibilities:

• Interacting with business users, understanding their business processes, understanding their current IT systems to facilitate customization process.
• Gathering requirements for business definition Interacted with internal users, developers and Management to get better understanding of business processes.
• Created business requirement document BRD , Documented the overall process as well as functional and non-functional requirements, assumptions and out of scope items.
• Prototyped the KCCS Kotak Credit Card System application, providing screen shots/artifacts for better visualization.
• Facilitated JAD session with management, development team, users and other stakeholders to refine functional requirements
• Tracked and documented changes to business specifications.
• Define work flow process to be Re-Engineered and Process boundaries.
• Created and managed project templates, use case templates, requirement types and traceability matrix.
• Ensured the testability of the requirements. Involved in creating test criteria and test case flows for user acceptance testing using MS Excel.
• Conducted walkthroughs with the end users and stakeholders UAT to gather the modification requests from the user to upgrade or change the specifications for the product.
• Part of functional training and knowledge transfer to the technical team.
• Participated in Smoke testing as well as Post Production Validation PPV .
• Part of user training on application functionality and application changes.
• Helped create user instructions for new functionality of processing.

Environment: MS Access, Silk Central, Java, MS Project, Business Objects, SQL, MS Office.