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Rating Systems Supervisor, Product Resume

2.00/5 (Submit Your Rating)

West Hills, CA

SUMMARY

  • Highly motivated insurance professional with an in depth knowledge of fire and casualty insurance, including but not limited to, rate analysis, programming, problem resolution, product testing, requirements definition, quality assurance, quality control, and research.
  • Excellent organizational, analytical and communication skills combined with a strong work ethic resulting in the ability to meet strenuous deadlines in an accurate manner.

PROFESSIONAL EXPERIENCE

Confidential, West Hills, CA

Rating Systems Supervisor, Product

Responsibilities:

  • Lead a team of Rating Technicians
  • Contributed to major company/system transition for multiple home - owners products in more than 30 states per product.
  • Created and maintained 45 Access tables for 12 states. Resolved hundreds of issues during the transition, resulting in a successful implementation.
  • Led and performed the loading and testing of more than 15000 test cases.
  • Helped to maintain an 85% home-owners retention rate during business transition, roughly 5pts better than expected resulting in 6 million more than expected. This is all due to hours of testing to ensure that the policies moved systems without error.
  • Contributed in the creation of informational rate and rule guides supporting outside rating vendors
  • Monitor and evaluate individual employee performance and provide feedback for employee development
  • Coordinate testing of products and ongoing rating, sales and processing systems maintenance, between business areas and IT.
  • Establish departmental procedures and directed testing, maintenance and repair of filed product rate and rule changes.
  • Direct and assign duties to Rating and Underwriting Technicians.
  • Review, and approved system design and changes.
  • Execute the testing of the policy servicing system.
  • Analyze Program logic and testing results.

Confidential,Simi Valley, CA

Team Manager

Responsibilities:

  • Led a team of Rating Analysts
  • Monitored and evaluated individual employee performance and provided feedback for employee development
  • Executed the testing of the policy servicing system and web based front end, for the Data Center Integration project, moving all applications to the Bank of America Data Center.
  • Managed and maintained Homeowners rates for 50 states.
  • Managed the maintenance of 23 states for auto product.
  • Monitored completed work through Quality Control audits to determine assigned work reflects accuracy, timely service, and the filed documentation of actions taken are clearly and completely documented following established SOX protocols.
  • Coordinated the testing of ongoing rating, sales and processing systems maintenance, between business areas and IT.
  • AVP Implementation & Testing, Personal Lines Rating
  • Led a team of Rating analysts
  • Promoted internally to an AVP position based on my strengths displayed working both independently or within a group.
  • Responsible for the first level supervision of Rating Analysts and Rating Specialists. Ensured work loads were appropriately distributed to assure timely responses.
  • Assisted department manager with special projects and remediation’s.
  • Handled escalated calls from agents, customer service, Compliance and/or Underwriting.
  • Coordination between business areas and IT in the testing of products and ongoing rating, sales and processing systems maintenance.
  • Monitored and evaluated individual employee performance and provided feedback for employee development.
  • Monitored completed work through QC audits to determine assigned work reflects accuracy, timely service, and the filed documentation of actions taken are clearly and completely documented following established protocols.
  • Developed departmental procedures for the testing and implementation of filed product rate and rule changes.
  • Maintained Business Rules Engine by modifying the logic behind the rules to ensure accurate rate calculations for multiple states and products.
  • Served as a Business System Analyst in the design and implementation of the policy servicing system.

Confidential, Simi Valley, CA

Analyst Manager

Responsibilities:

  • Led a team of Rating Analysts
  • Coordinated business areas and IT in the testing of products and ongoing rating, sales and processing systems maintenance.
  • Assisted in the development of additional rate tables for bulk changes in rates.
  • Monitored and evaluated individual employee performance and providing feedback for employee development.
  • Completed implementation of the new rating engine for close to 50 states.
  • Managed and maintained Rating manuscripts for more than 50 states.
  • Supported agents, customer service and underwriting with system issues and questions.
  • Reviewed, and approved system design and changes.
  • Maintained Property and Casualty comparative rating system.
  • Maintained Insurance Manuals for various Insurance Carriers.
  • Supported agents and customer service on any rating system errors
  • Performed testing and analysis of insurance rates before and after rate change.
  • Interfaced with existing property and Casualty Carriers
  • Researched and resolved rating errors.
  • Maintained over 900 rating plans for P/C insurance products

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