SUMMARY

• 7+ years of varied experience in Business Analysis across various domains namely Property & Casualty Insurance, Re - insurance, Health care IT and Claims Management.
• Experience with projects employing Agile (SCRUM), Waterfall, Agile-Waterfall combo and Rational Unified Process RUP methodologies.
• Well versed in Requirement Elicitation techniques namely Requirements workshops, JAD sessions, Discovery workshops, Stand-up SCRUM sessions, Interviews, Document analysis and Sprint Planning & Review meetings.
• Adept in standard and in house documentation formats viz. Business Requirement Document BRD, User stories, Business Scenario Document BSD, Functional Requirements Document FRD, Definition Work books, Traceability matrices RTM and Screen mock ups.
• Expertise with MS office Suite MS Word, MS Excel, MS PowerPoint, MS Project Plan & MS SharePoint and IBM Rational Suite Rational Clear Case, Requisite Pro, Clear Quest
• Experience with extensively used UML tools viz. MS Visio and Rational Rose and the design /development of Use Cases, Activity Diagrams and Sequence Diagrams using UML.
• Domain expertise in Personal Lines Insurance Auto & Home Owners, Marine Cargo and Claims Analysis and Management.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix RTM that controls numerous artifacts produced by the teams across the deliverables for a project.
• Worked with different data repositories such as Oracle 9i, MySQL and MS Access.
• Experienced with current industry standards such as HIPAA and HL7.
• Reviewed Test plans to make sure all the requirements have been covered and corresponding test cases have been created.
• Conducted and facilitated UAT testing involving the Business users, Development and the QA teams.
• Involved in training of end users. Documented Training Manuals for new product releases.
• Worked with the team on Change and Release management processes.
• Experience in working and coordinating with distributed teams Onsite-offshore model
• Involved in critical evaluation of information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, New York, NY

Responsibilities:

• Marine Cargo B2B- Worked as the IT liaison and point of contact for Marine Business users throughout US and Canada for the MC B2B Policy Administration application portal. Conducted weekly review of existing issues and discussion for new enhancements with Business users. Prioritizing, Managing and Tracking bi-weekly releases by coordinating with the technology and Business team.
• Oceanwide Bridge - External vendor based Underwriting and Policy Administration System Suite - Involved in customization and configuration of the system for LIU conforming to LIU standards and policies for the Fishing Vessels and MBOP book of business.
• SharePoint Enhancements - Interacting with Business users from various lines of businesses within LIU and creating and organizing SP sites and libraries.
• Producer Management System - Gathered and documented Business requirements and directly worked with the developer to build a standalone database system that intakes captured data from the Underwriting Platform to provide customized reports for in-house records.
• Web Content Accessibility Project - Performed Gap Analysis and worked with the Business to collect and document requirements to ensure that the MCB2B web portal is in compliance with the WCAG 2.0 statutory guidelines.
• Risk Engineering Survey System - Prepared the Business case document and played an integral end to end role in the build of a Web Portal for Risk Engineering Underwriters to store and access Claims and Policy related information.

Environment: Waterfall, MS Word, MS Access, MS Excel, MS SharePoint 2010, TFS, Mantis and MS Visio.

Business Analyst

Confidential, Montvale, NJ

Responsibilities:

• Involved updation of the Prescription (Rx) module with additional functionalities. As a Business Analyst worked on 3 major User stories.
• Supervisor Information on Rx script- Involved the inclusion of supervisor information on the Rx script based on User, Drug class, Drug name and State regulations.
• Rx Location- This story involved the reflection of location on a script when there are multiple locations registered for a practice.
• Verification Report- Focused on the reporting criteria (data fields) required to generate a report for scripts done under supervision and for supervisor activity on scripts.

Environment: Agile, MS Word, MS PowerPoint, MS Excel, MS SharePoint and MS Visio.

Confidential, Trumbull, CT

Responsibilities:

• The assignment was a major up gradation project which involved retirement of a host of legacy applications and their replacement with an external vendor based Policy Administration System (PAS). As a Business Analyst, was involved with 4 modules within the Non-product requirements namely
• Workflow Enhancements- Involved capturing requirements for customization of the Task and Workflow module within the PAS based on the existing legacy application.
• Name Clearance- Involved capturing the requirements for mimicking the existing legacy Clearance module in the (PAS) along with new and improved functionalities.
• Ceded Re-insurance-This module focused on the high level data capture in support of any placed facultative and treaty ceded-reinsurance.
• Automated Policy Numbering-This module focused on the new format in which the Policy numbers need to be generated and stored in the Policy Administration System (PAS) for new Business and Renewals as well as the changes to be made to migrated policies.

Environment: Waterfall, MS Word, MS Excel Definition Workbooks, MS PowerPoint, Lotus Notes 8.5, E-room and MS Visio

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, RUP, XP & RAD

Diagramming & Modeling Tools: UML 2.0, MS Visio & Rational Rose

Project Management Tools: Microsoft Project, MS Excel, MS Word & MS Power point

Content Management: Platforms MS SharePoint 2007, 2010, Documentum e-Room,, Visual SourceSafe Defect Tracking System

Team Foundation: Server TFS, Mantis Bug/Issue Tracker, HP Quality Center viz. Mercury Quality Center, Rational ClearQuest