CAREER PROFILE

Successful Sr. Business Analyst with over 18 years of eliciting, analyzing and validating business and system requirements. Effectively capture, validate and control client requirements in response to project deadlines and client needs. Define testing scope and objective for complex software projects. Lead the development and execution of manual and automated tests to ensure the highest possible product quality. Create, maintain and implement test plans and test cases. Track and document test results and report findings to technical leads and project team. Serve as a mentor to fellow Business Analysts by sharing knowledge, skills and enthusiasm of capturing and documenting successful requirements.

Key competencies:

• Flexibility in using multiple and combined methodologies within a project
• Assist/Lead development and execution of testing criteria
• Institute Best Practice standards
• Design Business Concept Mapping
• Effectively identify strategic alignment needs
• Recognize and recommend future state growth

PROFESSIONAL EXPERIENCE

Sr. Business Analyst, Consultant

Confidential

• Serve as lead Quality Assurance Manager and Tester for the Application Upgrade project.
• Serve as lead Trainer for Teachers and Administrators for the Application Upgrade project.
• Responsible for all application quality assurance activities, including test plan, test case generation, manual test execution, client configuration, usability analysis, problem reporting and documentation analysis.
• Responsible for the daily activities of the functional, system and UAT testers for the Application Upgrade.
• Monitor the successful completion of the testing and training initiatives at every step of the SDLC process.
• Adapt quality initiatives to suit the specific project without compromising the integrity of the Quality Assurance process.
• Responsible for the day to day monitoring of the functional, system and UA testing and alerting the core project team to the earliest signs of possible delays to the project timeline.
• Co-Direct testing and training activities to ensure maximum quality and effectiveness.

Sr. Business Analyst

Confidential

• Assist Program Manager in translating project initiatives into production.
• Elaborate business rules and requirements with other IT teams developers, QA
• Integrate business changes with existing system requirements and rules.
• Provide assistance to IT R D teams in regards to system design as needed.
• Work with SME's to identify process improvements.
• Supports the Business through development of Scope Documentation
• Communicate on a weekly basis, to business users regarding status of project s .
• Effectively lead meetings, ask probing questions, listening and understanding various points of view.
• Participate in or lead problem solving discussions and activities to help ensure end results stay in sync with business goals and requirements.
• Document business requirements in a clear and concise manner. Effectively translate these requirements into functional designs that can be used by more technical project team members.
• Design and create test scenarios and scripts for Feature and System testing.
• Manage up to 12 projects each sprint.
• Create and communicate project deliverables with business and management for each project worked in a sprint.
• Assist Program Manager with overseeing large scale projects as they arise.
• Demonstrate requirements to users using Swim Lane diagrams, Data Flow diagrams and Use Cases.
• Mentor junior Business Analysts using BABOK Six Areas of BA best practices.
• Perform Feature and System Testing, testing output tracked in Quality Center 11.0.
• Experienced in using relational databases and writing SQL queries.

Senior Business Analyst IV

Confidential

• Facilitate communication with various levels i.e., business partners, team members, outside vendors, technical and non-technical resources, etc.
• Ensure enterprise business vision and requirements expected can be internalized and understood by all interested parties at various levels with the company structure.
• Effectively lead meetings, ask probing questions, listen and understand various points of view and deal with conflict. Participate in or lead problem solving discussions and activities to help ensure end results stay in sync with business goals and requirements.
• Document business requirements in a clear and concise manner. Effectively translate these requirements into functional designs that can be used by more technical project team members.
• Producing detailed process maps to describe current and desired process flows as well as to identify non-value added steps.
• Documenting business processes down to the user-interface level and how the business unit s will use the user-interface components to meet the business needs.
• Presenting recommendations on current and upcoming project due to experience with data analysis and data summarization.
• Understand and assist with design, testing and on-going support activities while ensuring project managements standards are met throughout the course of a development lifecycle.
• Ensure control procedures and processes are followed throughout course of projects.
• Managed loyalty customer information using ETL to gain further knowledge for demographics and marketing initiatives.
• Worked with developers on the specifications of data structures and design of the data warehouse.
• Worked with data in the ODS database and integrated it to the data warehouse.
• Used OBIEE to extract data from the Data Warehouse to create trending and forecasting reports.

Senior Business Analyst

Confidential

• Supervision of assigned project resources lead business/technical analysts, developers, testers, etc. Coordinated the activities of supporting team members Enterprise Services Teams, Partners and External Vendors .
• Developed process models to meet the needs of the organization's application systems while facilitating the flow of information between departments.
• Lead the development of functional requirements documents that include a detailed description of user needs, program functions, and business rules to ensure compatibility and integration of applications that meet the needs of the stakeholders.
• Established and maintained optimal relationships with resource and technology vendors and partners, aligning the overall utilization of their resources to provide most effective total cost of ownership and return on investment.

Senior Business Analyst

Confidential

• Documented detailed functional/non-functional requirements then translated those requirements into the terms of the Flood Product Application provides definitions of data as it relates to the current flood product, documents edits required, provided user interface mock-ups and information on user experience .
• Performed project planning, status reporting, scheduling and communications maintaining project standards.
• Responsible for pinpointing sources of problems found in testing. Wrote complex SQL queries. Worked with 30 application reports with half being Crystal reports. Set up issue tracking tool for appropriate use in the project gateway for providing tier two support.
• Provided support to Marketing and Account Management defining solutions for customer needs.
• Understanding of the concepts pertinent to data center operations, network, telecommunications and application development and integration

Senior Business Analyst/Consultant

Confidential

• Facilitated JAD sessions to gather requirements for 40 system processes.
• Guided the business team through re-engineering process and recommended new processes for automating current work flow.
• Educated project team members and the business community on the impact of the proposed technology and for developing contingency plans.
• Provided leadership and motivation to project team members throughout the project life cycle.
• Ensured business owner/units were in compliance with federated mandates and corporate policies and standards.

Senior Business Analyst

Confidential

• Participated in all aspects of project life cycle with a primary focus on business analysis, business design, and quality assurance testing.
• Prepared detailed application specifications based on business requirements.
• Planned and directed the analysis of complex business problems to be solved with automated systems.
• Planned, documented, and executed unit, integration, and acceptance testing.
• Performed tasks in support of current users and current production systems.
• Used skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures to resolve a wide range of issues in imaginative as well as practical ways.

Business Manager/Analyst

Confidential

• Converted State Insurance department licensing systems to meet new regulatory laws.
• Successfully converted 18 systems within one year.
• Created and maintained project plans for a team of 10 while directly supervising a team of 7.
• Facilitated on site system reviews and planning meetings at State Insurance Departments.
• Assisted the R D teams on system issues, testing and documentation.
• Worked with UML.

Help Desk Analyst

Confidential

• Provided internal data/technical support for the flagship product, GEO Networks.
• Opened and closed 100 - 150 external assist calls daily.
• Created and implemented quick guide web page.
• Assisted the R D team in testing new screens and reviewing all written documentation.
• Created the Mentoring program for new employees.

Data Services Team Lead

Confidential

• Processed 500 insurance agencies annual statement diskette filings daily.
• Reviewed Management reports daily and report success/failure rate to executive management team.
• Supervised a team of 10.
• Created and designed test plans.
• Lead daily plan and review meetings with staff.