SUMMARY

• Experienced professional with excellent client, communication, and problem solving and project management skills. Action - oriented with strong ability to communicate TEMPeffectively with technology, executive, and business audiences.
• Well qualified with 5 years of Project/Order Management, 15 years of Telecommunications, 5 years of Project Coordinator and 10 years of Technical Support experience.
• Multi-task-oriented and organized to oversee the installation and process activities of multi-level projects to deliver quality results on time.
• 15 Years of IT experience working in Analysis, design, development, Data Cleansing, Data mining, Testing, troubleshooting, resolving complex problems and implementation using UNIX, PL/SQL, SAS, BI tools and analytics (SAP BO Products), BIG DATA and Data Warehousing Design ETL (Informatica, Data Stage).
• Extensively used Oracle 10g/11g database objects as a data provider for reports. Skilful in implementing PL/SQL, crystal reports, Business Objects, smart reports.
• Work experience in Analysis, Design, Development, Test, Implementation and Deployment of transactional and Business Intelligence (BI) applications.
• Highly skilled Agile Developer with strong record of excellent teamwork and success in working on multiple projects simultaneously.
• Extensive experience working as Business System Analysts, SMEs in core projects.
• Participated in project planning sessions with various customers to analyse business requirements and create Functional/Business requirement documents and outline the proposed solution.
• Experienced in managing human resources and acting as SPOC (single point of contact) with Client, HR team, and senior management.
• On-call every 3 weeks to support Mobility Telegence and Enabler billing system reports.
• Excellent Documentation & Presentation skills for High Level Designs, Application Designs, User Stories and Tasks, Development and Deployment packages, a self-starter, and works well independently as well as in a team environment and TEMPeffective communicator with customers and team members, easily interfacing between the technical and non-technical.
• Received multiple client appreciation awards for outstanding performance, proactive interaction, process improvements and following best practices.
• Possess a strong ability to adapt and learn new technologies and new business lines rapidly.
• Analyzes data and summarizes performance using summary statistical procedures in SAS.
• Experience in SAS programming for auditing data, developing data, performing data validation QA and improve efficiency of SAS programs.

TECHNICAL SKILLS

Tools: SAP Business Objects 4.1, XI r3, r2, r1, 6.5, 6.1, 5.x; Universe Design Tool 4.1, Designer; Desktop Intelligence; Web Intelligence XI/6.5 (Web Intelligence Rich Client/WEBI); J Builder; BI work space; Data Virtualization Tool; Visual Basic; Developer2000 Reports 2.5; Crystal Reports 5.0/6.0; SQL Navigator; Query Manager; Teradata SQL Assistant 12.0; SQL Developer; Toad; SQL Server Reporting Services (SSRS); SCRUM, Rally Software, KANBAN Board, MicroStrategy 10.2/9.3.0/9.4.1 , Tableau, SOAP, REST, Json, XML, SOX, PCI, informatica, MS Project, MS Office Suite, Visio

RDBMS: Composite DVT, Vertica, TeradataV2R6; Oracle 10g/9i; ACCESS; MS SQL Server; SQL Loader; NoSQL; HDFS

Languages: R; Python; JAVA; Hadoop (Pig, Hive, Scalding, Cascalog, PyCascading); Spark; Scala; C; C++; C#; SQL*PLUS; PL/SQL; KORN SHELL; Transact SQL; SAS; Java Script; ASP.NET; VB.NET; ADO.NET; XML.NET; Java; HTML

Operating Systems: UNIX; LINUX; Windows Vista; Windows NT; MS Windows 95; MS DOS; MVS; XML

Testing: Silk Test; WinRunner; LoadRunner; SQA ROBOT

PROFESSIONAL EXPERIENCE

Confidential, Dallas, Texas

Business Analyst

Responsibilities:

• Organized Joint Application Developments (JAD) with end-user/clients/stake holders and the IT group to gather requirements
• Analyzed and designed the requirements for a new system based on the Rational Unified Process (RUP) methodology
• Created Use Cases Diagrams, Use Case Narratives using UML modeling tools such as MS Visio.
• Involved with the day to day activities of status reporting, milestones, deliverables, resource allocation, production rollouts
• Prepared the Functional Specifications document (FSD) to make the processes TEMPeffective and efficient.
• Authored Business Requirement Documents (BRD), Functional Requirements, Non-Functional Requirements.
• Defined Business Rules and Data Rules based on the understanding of the existing system and inputs from the business users and stakeholders.
• Used Requisite Pro to mitigate project risk by keeping track of requirements dat may be affected by upstream or downstream changes of requirements.
• Created and Reviewed Test Plans & Test Cases based on business requirements for the UI, Functional, User Acceptance, Integration, System back-end testing and End-to-End testing. Tracked defects and provided support in fixing them.
• Interacted extensively with development and QA teams to resolve technical and implementation issues.
• Managed change requests and status reporting.
• Created post implementation documents such as the Help desk support
• Created newRESTweb service and modified the existing web service's operations wherever required on the top of conjecture’s framework to create present employers, old Employers.
• Recognized as a creative problem solver and go-to for solving technology issues and enhancing operational performance.
• Adept Confidential creating, editing and coordinating extensive communication networks through the facilitation of joint application development (JAD) sessions and joint requirement planning (JRP) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Hands on experience in conducting and managing User Acceptance Testing (UAT), Train-the-Trainer Sessions, Class Room Pilots and Requirements Gathering Sessions.
• Worked closely with Project Managers and performed Project Management related functionalities.

Confidential, Dallas TX

Sr. Specialist-Applications Developer

Responsibilities:

• Manage multiple projects in the Information Technology (IT) department and provide weekly updates to Leadership Portfolio report.
• Successfully managed more TEMPthan 100 projects, negotiating with Release Management team for 100% on time delivery.
• All projects delivered on budget.
• Collaborate with Release teams, Local Support Team (LST) and Center of Excellence (COE) for continuous improvement opportunities.
• Monitored network infrastructure for issues, provided recommended improvements, stabilization, through defects, requirements gathering.
• Collaborated with operations, support, release teams to identify root cause analysis (RCA) in relation to incident, service issues.
• Responsible for managing the delivery of IPhone NDA Projects from end-to-end, including interfacing with other teams to gather timely status.
• Skilled in Writing System Requirements (SR), preparing High Level Design Documents (HLD), AID, ADD, DEVELOPMENT package,
• Interacting with Clients about the Functional and Non Functional Requirements and explaining the same to Developers and Testers by conducting Reviews. Skilled in conducting final requirement review with the clients for final confirmation of the System requirements.
• Worked on tools such as IT UP, Prism, RequisitePro (Requirement Traceability mapping tool) and RTP.
• Member of an Agile Scrum team developed user stories and tasks for Eneterprise Reporting business intelligence (ERBI) projects, Covering DirectTV merger, Horizon and eCDW core.
• Drive final system requirements for eCDW applications by understanding interfacing applications, client requirements and system limitations.
• Requirements lead for Linux migration, Password Encryption, NDA projects, EFAST, Expand the BAN, TELEGENCE billing system upgrades, CARE to TELEGENCE Conversions.
• Worked with business, software, and data engineers to delivered enterprise BI Solutions dat are reliable, scalable, flexible and low maintenance. Participated in design and development of data solutions and ETL processes to bring disparate data into and Enterprise Data Warehouse.
• Created TAX reports for audit purposes for Government funded agencies.
• Wrote SAS programs to performed ad-hoc analysis and data manipulation.
• Involved in Korn-shell scripts for executing SAS batch files on UNIX to save the execution time and for automation
• Used theImportandExportfacilities in SAS to exchange data between SAS and Microsoft Office environments (Excel, Access)
• Conducted and generatedDaily, Weekly and Monthlystatistical reports based on the routine analysis inDashboardusingBusiness Object.
• Experience in performing ad hoc reports for various application using Data Warehousing Design Methods on a daily/weekly or monthly basis.
• Key participant in re-architecting the reporting environment in order to standardize the script creation, output, logging, alerts and other critical success factors.
• Designed, developed and schedule reporting solutions using SQL, PL/SQL, triggers, stored procedures and UNIX/LINUX shell scripts as per end-user requirements and later maintained those numerous reports dat are using PL/SQL and SQL on an Oracle database using UNIX and LINUX processes (korn shells, scripts triggers, stored procedures, etc).
• Supported weekend Telegence systems upgrades by providing technical support or would set up conference calls to engage technical resources to coordinate action plan.
• Directly responsible for ensuring production order processing between multiple systems occur without issue, resolved any issues dat did come up.
• Interfaced using Web services, SOAP for producing and consuming the data information from other subsystems with in the courts.
• Extensive experience in Gathering Requirements, analyzing them, modelling Business Process Flows, writing Business Requirements Document (BRD), Use case Specifications, Functional Requirement Document (FRD), Data Dictionary, Business Continuity Plan (BCP), Workflows and using UML and RUP methodology.

Confidential, Dallas, TX

Data Analyst - Consultant

Responsibilities:

• Responsible for assisting in the implementation, communication, and enforcement of standards across IT, working with users in data selection, extraction and cleansing of Telegence billing System production tables for Price Plans and socs for all the markets.
• Worked with Revenue Assurance team for quality control and auditing of databases to ensure accurate and appropriate use of data by creating automated batch processing using UNIX, PL/SQL scripts.
• Defined database design by data extraction, and analysis or cleansing and documented data requirements and data mapping rules for movement of data between applications and for population of new databases and also work with application clients to populate repositories and increase the metadata inventory by using PL/SQL and UNIX scripting on an Oracle database