SUMMARY

• Scrum Master and Senior Business System Analyst with over 7 years of experience in healthcare, airline, finance, and insurance
• Team player who is a self - starter with excellent time management skills and ability to communicate effectively between business/stakeholders and development team
• Organized with collaborative mindset, adaptable to change and work with fast pace environment
• Independent learner by reading and analyzing documentations with minimum to no direction
• Flexible, adaptive work ethics & working well under pressure and delivering objectives
• Worked with off-shore and on-shore development teams and able to speak multiple languages
• Led, gatheird, developed, coordinated and maintained business requirements for various projects
• Experienced in various software development methodologies like Agile (Scrum), and Waterfall
• Excellent documentations skills and have worked on: job aid, procedure documentation, policy service level agreement, & process flow workflows
• Broad knowledge of Use Case Documentations and UML diagrams
• Facilitated and participated in JAD/JAR sessions, Story Mapping and Story Boarding sessions
• Documented and captured business requirements and converted them into Business Requirement Documents (BRD) and Functional Specifications Documents (FSD)
• Proficient in conducting GAP Analysis (As-Is & To-Be Process Models), Cost Benefit Analysis, ROI analysis and Traceability Matrix
• Skilled in implementation of business practices such as Benchmarking, Business Process Re-engineering (BPR), Business Process streamlining, Process optimization, Process mapping, matrix, and Operations analysis
• Experienced in building custom applications dat includes configuration, implementing and support experience with Salesforce.com platform
• Competent in Black Box Testing, User Acceptance Testing (UAT) execution and planning
• Extensive experience in developing UML Use Case model, Activity diagrams with swim lanes, collaboration diagrams, entity relationship (ER) diagrams and traceability matrices. With the used of various industry related tools
• Proficient in MS PowerPoint, MS Word, MS Excel (pivot tables, SUMIFS, Macros, LOOK UP, IFFROR and spreadsheet modeling)

TECHNICAL SKILLS

Tools: SharePoint, JIRA, TABLEAU, Cloud, Salesforce, MS Project

Operating System: Windows 10/8/7/XP/Vista, iOS, Android

Database: SQL Server management studio, MS Access, OIM(Oracle), DB2, TOAD

PROFESSIONAL EXPERIENCE

Confidential, Gloden Valley, MN

Scrum Master

Responsibilities:

• Worked with stakeholders to come up with scope documentation
• Independently worked on reading the documentations and understanding the systems
• Did one on one sessions with stakeholders to further understand the functionality of the system
• Elicited requirements from JAD sessions with business teams
• Validated and verified the requirements from stakeholders
• Converted requirements into user stories and transferred them into JIRA
• Created user stories for development team with acceptance criteria and wireframes
• Broke down Epic stories to smaller user stories for better planning and refinement purposes
• Worked with development team to assign user stories points with planning poker method
• Prioritized user stories with product owner and stakeholders

Environment: MS Office, Sitecore, Agile (Scrum), MS Visio, Wireframes, Mockups, JIRA, Confluence

Confidential, Eagan, MN

Scrum Master

Responsibilities:

• Collaborate with multiple stakeholders such as PCM and director to review PDD
• Documented, analyzed & prioritized business cases & needs, converted them as system requirements
• Provided support for user by conducting root cause analysis, project definitions, cost/benefit and risk analysis, work plans, progress reports & presentations
• Established strong relationship with stakeholders to fully understand requirements and systems
• Designed, developed and configured smart forms for various transaction outputs
• Used JIRA tool for documentation purposes and entering all the user stories and project updates
• Worked with global environment with offshore and onshore team members
• Used SQL knowledge to retrieve and understand data from relational database warehouse to make recommendations to product team
• Work with cloud based software solutions to store data in compliance to HIPAA and company regulations
• Organized daily scrum meetings to aid and track product development
• Conducted Functional meetings with the Project Manager to align and analyze resource capacity for planning the demands of the project
• Facilitated story mapping sessions with management, development team, users and other stakeholders
• Worked on company, HIPAA, SDLC compliance by working with SMEs and project team members
• Created and prioritized user stories, sorted user stories into releases scheduled for iterations
• Managed defects and stories in issue tracking system JIRA
• Prepared documentation and UML diagrams to develop a comprehensive depiction of the existing business processes including Process Flow Diagrams and Interaction Diagrams
• Worked on workflow of the project concentrating on current and future workflow descriptions and created Use case diagrams using MS Visio
• Developed Test Scenarios with Quality Assurance group to implement Test Cases in Test Manager for User Acceptance Testing
• Provided maintenance and communication of project status reports and tracking
• Assisted in providing end user training to customers
• Involved in performing the SIT (System Integration Testing) and UAT (User Acceptance Testing) of new system

Environment: MS Project, UML, Agile (Scrum), MS Excel, MS Visio, Wireframes, JIRA

Confidential, Eagan, MN

Scrum Master

Responsibilities:

• Conducted sprint refinement and planning sessions
• Provided agile scrum training and developed processes to aid the improvement of sprint velocity
• Facilitated 3-week sprint cycles and coach the development team in use of incremental delivery
• Coached team to collaborate with other scrum teams
• Worked with the scrum team to identify the bottlenecks and to remove the impediments and increase the velocity of product delivery
• Increased velocity by implementing concrete definitions of done from each sprint
• Coached teams on the rules of scrum, guided teams to self-organization, continuous improvement, and cross functionality
• Maintained a cumulative flow from the sprints and burn-down chart managing the workload
• Created definition of done and helped team reach their goals
• Use normalized estimating to help the development team estimate larger features
• Removed impediment effecting the teams
• Managed teams of employees and contractors on projects and responsible for all project deliverables and schedule
• Used JIRA for continuous update with product release schedules, quality, issues & managing resources and keep a track of all product backlog items
• Built and maintained metrics dat provide visibility to stakeholders on team-level progress and quality
• Actively contributed to the company’s agile community through participation in the internal and external agile community of practice and scrum master forums

Environment: Agile, SharePoint, Tableau, MS Vision, SAS, JIRA, Salesforce

Confidential, Minneapolis, MN

Scrum Master

Responsibilities:

• Worked closely with Product Owner, Stakeholders, and management to gather requirements and meet project deadlines
• Learned independently by reading prior documentations and asked questions with stakeholders
• Per HIPAA regulations assisted with maintaining confidentiality of Confidential member records for the duration of the project
• Responsible for planning and building the road map and doing the initial analysis
• Performed GAP analysis on existing functionality to find solutions for future-state business process
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups)
• Empowered teams to self-organize and grow cross functionally
• Give input to team from issues such as over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
• Resolved and cleared impediments within 24 hours
• Setting up retrospectives, sprint reviews or sprint planning sessions
• Shielding the team from interruptions during the sprint
• Walk scrum team through the estimation process by story point
• Developed a collaborate relationship between scrum team and product owner

Environment: Tableau, MS Visio, MS Project, MS SharePoint, UML, Rational Clear Quest, Salesforce

Confidential, Minneapolis, MN

Scrum Master

Responsibilities:

• Was involved in project assessment to get a clear understanding of the environment to be migrated and documented the requirements and dependencies
• Analyzed and documented the results of the stakeholder meetings and reported to the product owner on the progress of the project
• Participated in daily sprint sessions with 3-week iterations
• Facilitated story mapping sessions with scrum team and stakeholders
• Worked closely with the product owner to define the definition of done so development team can have a good understanding and add more value to product
• Helped team develop user story writing workshop where team was encouraged to write user stories dat met the INVEST criteria
• Removed impediments and helped team with breaking epic stories and refined them for sprint backlog
• Performed completeness and accuracy checks and reconciliation on the data and evidencereceived
• Facilitated discussions around solution design and documented action items and System Flows, highlighting Integration between multiple systems
• Documented the steps performed during completeness and accuracy checks and transformation
• Tested various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with campaigns
• Reviewed user stories with business users and got their approval
• Transformed the data into a specified format using MS Excel, MS Access, and other tools to upload to OIM
• Brainstormed and resolved any issues identified with data access modeling team to during reconciliation of data
• Assisted in the development and implementation of detailed test plans
• Created and managed burn down charts for each iteration
• Created end user training manuals as well as documented release notes

Environment: UML, MS Office, Use Cases, Rational Requisite Pro, MS Visio, Salesforce.com

Confidential, Milwaukee, WI

Scrum Master

Responsibilities:

• Worked on forecasting through prior documentation and conducting surveys with customers
• Performed root cause analysis and developed functional requirements dat supported overall strategy, goals and objectives
• Kept financial tracking process for reconciliation and forecasting purposes using MS Excel
• Gatheird business requirements, interacted with the users, designers and developers, project manager and SMEs to get a better understanding of the current business processes
• Analyzed and assessed legal, tax, and compliance documentations
• Created and communicated PO with vendor and stakeholders to ensure billing invoices are on time
• Responsible for eliciting/gathering requirements, generating functional requirements, developing use cases, user stories
• Worked with developers, architects and the QA team to ensure comprehension and feasibility of requirements
• Participated in stakeholder management meetings to communicate effectively with the right stakeholders
• Worked closely with the project manager to update the project plans
• Prepared Business Requirement Documents (BRD) which were reviewed by cross-functional teams to analyze the high-level requirements
• Performed traceability to ensure functional and non-functional requirements are met
• Conducted JAD sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them
• Facilitated user acceptance testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and tan verified via regression testing
• Helped business and technical teams to identify any associated early constraints, risks or issues
• Prepare and present power point presentations to the executive committee, IRS committee and lines of business

Environment: Microsoft (Project, Visio, Exchange, Office, and Windows)

Confidential, Mississauga, ON

Business Analyst

Responsibilities:

• Prepared project plan, validation and management using MS Project
• Implemented various CRM data exchange to accommodate the control and transfer of data
• Stored documentations on MS Excel for financial management and analysis
• Collaborated with other BAs in the SDLC phases of requirement analysis, design and development
• Documented current business functions, processes and information flows
• Documented functional and non-functional requirements, requirement traceability matrix, feasibility analysis, UML mapping diagrams and use cases
• Assisted with end user manual documentation, training and walkthrough sessions
• Interviewed/surveyed users after the beta release, created process maps to identify and document root causes of inefficiencies/ areas of opportunities
• Prepared test strategy, test plan, test cases, test data and developing & maintaining test scripts
• Documented and maintained issue log, and contingency plan in risk analysis document

Environment: MS Visio, MS Office, MS Project, Salesforce, MS Access

Confidential

Business Analyst

Responsibilities:

• Worked as an interface between the users and the different teams involved in the application development for better understanding of the business and IT processes
• Met with clients & stakeholder’s groups to determine user requirements and goals
• Developed financial management reports and analyzed the reports using MS Excel
• Identified and prioritizing tasks along with resource assignment
• Analyze and document the content management requirements on SharePoint
• Prepared transition documents and conducted transition meetings
• Analyzed current business processes and identifying gaps in the existing business processes and information flows
• Prepared project plan, validation and management using MS Project
• Collaborated with QA to track defects and used to maintain consistency in the builds
• Prepared test strategy, test plan, test cases, test data and developing & maintaining test scripts
• Involved in test design and test execution
• Performed functional & non-functional testing, smoke testing, GUI testing, unit testing, integration, UAT, system testing and Regression testing

Environment: Windows, SharePoint, MS Visio, MS Office, MS Project